Complaint Rating:

Company information:
Berry Folgers
United States

I ordered a free trial of reveratrol-utra off the internet, the same evening I received a phone call telling me that with that offer I could also try the eye cream B-Labs. I asked at the time if I could return if I didn't like it and was told that all I would have to do was cancel within the 30 day trial, at no charge to me. I cancelled that order within the 30 days, and was still charged the 49.95 on my credit card. When I called back they said that the product had to be returned, however that is not what I was told when I cancelled. They said it was mine to keep, they didn't make people send it back. Well I was charged for it and when I called and questioned them about it I was told that it had a 30 day money back offer, and since my 30 days was over after the 2nd phone call they could do nothing about it. If they would of told me that after the intial phone call obviously I would have sent back and only payed the shipping costs.