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Berader Properties Complaints Summary

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5 Unresolved
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5:35 am EDT
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Berader Properties Rental deposit electricity

I have had nothing but headaches with this incompetence. I moved in last year July paid deposit and electricity deposit in a small one bedroom place. I received my bills irregularly and until December 2014 electricity was not noted on my bill her fore I paid what was due assuming the electricity deposit covered he first few months as it it a small place and I barley used electricity. Now I moved out I was asked to leave a day early i agreed I was asked to replace and clean carpets and I did so as well. I did everything I had to and when I never received bills I paid an estimation of what I think it would be until Ruaan Human decided to send it. I started getting billed for electricity in January 2015 and I paid whatever reflected on my bill. 2 months after I move out they have me hell paying the deposit and all I got was lies and inconvenience. Now they decided to take those months off my deposit without even consulting me because they made an error. I plan for my money and I never expected my full deposit back. Nobody has the time to help me an all I get was oh well it supposed to be there so sorry. This is nonsense and this is not how customers should be treated. It is unacceptable that I suffer for someone else's error with no arrangement made just an assumption. I am sick of complaining they do not help they do not response and refuse to give me managers details. This is utter bull and they treat customers unfairly.

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Update by Celeste13
Oct 05, 2015 9:21 am EDT

Thank you they have not cared to respond since then as they did treat me unfairly and I did not receive a recon before the deposit was paid out not did I receive information that they forgot to Bill me now I am inconvenienced. I am not intimidated at all I work In an industry with slot of legal resources and we protect our consumers therefore I will stand up to them for the disgusting manner in which I was treated and I have all the proof of statements with no rent and all the proof of how they told me it's not their problem about the leak and I had to wait till it can be fixed. I will go to the rental tribunal now as again they are ignoring me. I would have appreciated proper treatment and an arrangement for payment due to their error of not billing me as I assumed my electric deposit covered it and not the rental deposit. They sent a recon after taking my money not before and they should pay half the cost for they inconvinience. Thank you for the suggestion

Update by Celeste13
Sep 29, 2015 7:55 am EDT

firstly I did not once say I want you to waiver the electricity usage! second all my statements did not include electricity until January 2015, when it did I paid it.
third nobody advised in advance about the electricity not being billed and would be taken off the deposit!
I had advised when I moved out that I am aware its billed in arrears and that the last month should be deducted or I will pay it cash as usual I was ignored.
the recon statement came after endless emails, when I spoke to Ruaan he said well it should have been on the statements and all he can do is apologies, so to me that is not fair.
if he had advised in advance that he forgot to add electricity to my statements for a few months at the time we would have sorted it out, not just recon after a year and take it off my deposit!
also I never received electricity ledgers each month I received a statement with rent and electricity if it was applicable which August through December had no electricity therefore the electricity deposit was used up until when I don't know because there is no care to inform me.
therefore I have a right to be upset and It would have been nicer if this was addressed before just taking all my money! that way an arrangement would have been made and I would have not been treated this way.
So I am just inconvenienced and that's my problem not yours yet you could not correctly bill me or have the decency to discuss options with me as I not once refused to not pay it! I got the same nonsense service when my bathroom leaked to an extent where the I injured myself and that was also taken with no sense of urgency so im sorry I do not agree with the manner in which I was treated, this is about principal and treating me fairly as I did not tell you to waiver the cost!

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Riaan Naude
, US
Jul 19, 2016 2:25 pm EDT

For the record - a renal agent/landlord MUST by law invest deposits in an interest bearing account. They are allowed to charge an admin fee but the admin fee may not be more than a protion of the interest earned. When vacating they MUST have a joint exit inspection within 3 days BEFORE the property is exited in order to allow you the opportunity to fix/repair/clean what needs to be fixed/repaired/cleaned. Once you have exited they MUST pay back the deposit with interest within 7 days. If there was any damage found that was not repaired/cleaned/fixed then they may retain the deposit for a further 7 days (14 days total) after which the remainder MUST be refunded. In addition they may NOT deduct any amount from teh deposit for which an actual expense receipt cannot be shown ie. expenses without actual dated receipts cannot be claimed, neither expenses for damages not pointed out during the pre-exit or the exit inspections. Anything outside of this would be illegal.

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June Fletcher
, ZA
Oct 04, 2015 2:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have dealt with them. If you complain, you are accused of defaming them and threatened with legal action. You are lucky that you are a tenant and can go to the Rental Tribunal, owners have to follow the expensive litigation process. They are paid by the owner to manage the unit. If they do not have the time to handle it, they should not sign an agreement. NERSA sets a rate for electricity and no one can be "creative" with regards to the accounting process. Request proof of the electricity consumption and charges. The leaking bathroom is also a serious life hazard and you should have taken this matter up with the owner. The owner is obliged to keep the unit in a fit a safe condition. Refer that matter to the rental tribunal office together with your correspondence. Do not be intimidated, the rental tribunal cannot be ignored, not even by the CEO of the company. Good luck.

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11:20 pm EDT

Berader Properties Fraudulent electricity billing

In December 2014 I moved into a small bachelor flat at a complex called Baccarat Lodge. Shortly after moving in I noticed something off with the electricity bill. I was being billed R433 per month for a tiny apartment.
Previously I lived in a 2 Bedroom apartment in randburg which was also in a sectional title and I was paying R230 odd for electricity per month.

After confronting my agent he informed me that I was in fact being billed for my electricity usage which was roughly 170 kwh plus a "basic monthly charge" of roughly R200 on top of my electricity consumption.

After asking my agent what this basic monthly charge was and querying why I was never informed of the basic monthly charge in my contract I did not get a response however the billing continues. Berader Properties insists on Debit order paynent for rent, etc. Now I understand why... I literally have zero control over what comes off of my bank account.

Ironically not long after complaining about the electricity billing I received a complaint from the body corporate to remove my retractable washing line on my balcony and use a clothing horse. After trying to explain to the caretaker who came to see me why I use the retractable line he was very unsympathetic and not open to any reason.

I explained that I have a lot of washing because me and my 2 year old son are staying together, a clothing horse cannot hold all my clothing, neither can you hang queen sized bedding on it. The retractable line servers the same purpose as a clothing horse. It it also not viewable by the common area.

It appears to me that they are trying to "get back at me" for complainig about unfair electricity billing.

I have since explained that I will not remove the retractable line pending a meeting with the body corporate.
I am also expecting a fine. If they do fine I will take my disputes to the small claims cour.

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10:18 pm EST
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Berader Properties incompitence and lack of baisc knowledge and understanding

I am an attorney specialising in property and have practised as such as a conveyancer for over 20 years. At the request of a mortgagee we approached Berader Properties who manage a specific sectional title complex for a letter confirming the solvency of the body corporate. We register 50 to 70 bonds a month and half of these require such a solvency letter. Its a requested by the bank who has agreed to finance the purchase.
During recent correspondence with this so called "professional and knowledgeable" managing agents, its quiet clear that the basic concept of sectional owner ship is lost on them. They have no understanding of the separate legal status of the body corporate nor of the duties and responsibilities associated with being a trustee or managing agent.
Please, before appointing them to manage your complex, shop around, as there are many more competent managing agents who do know what they are doing who you should entrust the running of your most valuable asset to,

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Berader
, ZA
Sep 09, 2019 6:09 am EDT

Letter of Solvency documentation can only be supplied by registered accountants and auditors that are certified and quantified to do so.

Berader is a Managing agent and not a registered auditor or accountancy firm

It appears that the complainant in this instance does not have all the facts in their possession and should withdraw this ludicrous and unfounded accusation.

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9:06 am EST
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Berader Properties - False accusations

Berader would like to lodge a complaint against the tenants and the complaints board whom allows the posting of these complaints. The tenants vent and do not post the true facts with their complaints. It is strongly advised that the facts are posted with the complaint. As Berader sees this as slander and defamation of the company.

Read full review of Berader Properties and 5 comments
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10:21 am EDT

Berader Properties Do not care attitude from and incompetent person

Berader Properties' owners and agents have a dont care attitude when it comes to providing service or attending to ongoing servicing and maintainence problems with their properties. They are only interested in the receiving their rent but have zero inclination to providing any service. I am greatly angered by the lack of respect show by an agency that cannot fulfill a simple requirement of running hot water. I have a 2 and half month old child and we have not had hot water for several days due to the cheap manner in which Berader propoerties run their busines. They have no regard for anyone or anything and never return any calls or messages or attempt to communcate in anyway. The have no sense of urgency or aspire to provide any service what so ever. This problem has persisted from september 2009 and on every occassion they have temporarily solved the problem. This has now become unbarable.

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Saga787
Joburg, ZA
Dec 05, 2023 8:07 am EST

Berader provided Us with Annual Financial

statements wherein the Audit report was fraudulently signed off, ie. they the Actual auditor never signed, let alone did the audit.

Berader also paid themselves the audit fees for these fraudulent financials by falsifying submission to Trustees to approve payment

See Affidavit attached

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Annette Bain
, ZA
Feb 04, 2019 5:37 am EST

I made the big mistake to have Berader rentals manage my unit in Chianti. I spent a lot of money to have it cleaned and fixed after the previous tenants moved out and it was handed over to Berader in a spotless condition. After a year during which I had to struggle to get my rent (in spite of the fact that they were paid a management fee), I decided to terminate the contract. The unit was in a terrible condition. I stay in Cape Town and I had to rely on their feedback In spite of promises by Heidi that everything was 'fine', the new tenants sent me photographs that shows the opposite. As a final insult, when they had to pay me the electricity owed by the tenant, they deducted the management fee again although my management fee was paid in full. Calls and e-mails to them has resulted in nothing. The are really a bunch of incompetent and unreliable people.

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Renee Naicker
, US
Nov 11, 2018 11:53 pm EST

27/06/2016 - Still unresolved

A unit above mine, had a leak. Which caused damages to my unit. The owner of the unit has repaired the pipe but is refusing to repair the damages to my flat. Berader Properties is refusing to assist.They quote "It is not their problem".

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Lerato Mo2
, ZA
Sep 06, 2011 3:38 pm EDT

I just want to terminate my contract without any penalties because of the dont care attitude I'm getting from Broadwalk management

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Lerato Mo2
, ZA
Sep 06, 2011 3:37 pm EDT

I've had the most shocking and worst service/ treatment from all the agents and managers from berader properties. I stay at broadwalk and I'm disgusted by the treatment I'm receiving.

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Berader Properties contacts

Phone number

+27 118 849 850

Website

www.beraderproperties.com

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