We put down a deposit - $570 which is outrageous for a deposit - and were promised a puppy from a litter that suited our time window. The puppies were all stillborn and circumstances were not going to allow us to bring a puppy into our lives at another time. The whole experiences was devastating and our children were crushed. They would not refund our deposit - instead said "We've heard it all" and said we can have a puppy from a future litter. They were absolutely HEARTLESS. I would NEVER purchase a puppy from a kennel who operates like this. Absolutely heartless.