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CB Furniture Stores Review of Bennett sectional sofa
Bennett sectional sofa

Bennett sectional sofa review: Peeling leather 3

K
Author of the review
10:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truly...do not purchase leather products from Ethan Allen. Our Bennett sectional, owned for less than a year, is peeling its thin "coating" of leather from all areas, frequently used or not. We've had a "tech" sent out, reporting it was the "consumer's fault." In actuality, I've owned Lay-z-boy leather furniture that has shown nary a blemish for years (with dog usage included). As this piece cost approximately $7000, I will be contacting the corporate offices for monetary reimbursement. If forced, I then be filing with small claims court.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

3 comments
K
K
kth11
, US
Dec 14, 2015 8:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yes, I'm having the exact same issue. I wish I would have seen your comment before purchasing the sofa. It is peeling, to reveal a white plastic-y material underneath. I'm convinced it's not even leather. Their service department states nothing is wrong with it. Seriously, I'm never spending another dime at EA.

S
S
Selina Nhlapo
, ZA
Apr 20, 2015 9:55 pm EDT

Hi My name is Selina Nhlapo, I bought TV, LG plasma to Bennett's store, 2 months ago it was stolen even now I have not receive my TV and I was paying insurance

Yesterday they talk me that they will phone on Wednesday to collect it to brats

I don't what kind of service they are giving me

Thanx
Selinah

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J
jumpinjackieflash
, US
Aug 25, 2013 3:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I suggest that if you can't get satisfaction, take the couch back to the store and put a sign on it saying, "The store sold me this couch as LEATHER but leather does not peel away! They refuse to give me a refund!" And then stand there and explain to all the customers what happened. I guarantee you will have a check cut quickly! This is horrible, I can't believe this junk is being sold as leather! My FIL has a set that is falling apart and the same thing happened - the store says "No refund!"