Beware of Benfield Ladies. Do Not fall for the Wellness Plan (Scheme). In a nut shell, I my wife, seeking the best of care for our six year old Golden Labrador Retriever Macx, went to Pet Smart (Franklin Blvd Gastonia, NC), bought the insurance and brought him on a regular base. Macx developed a lump on a toe and was constantly biting at an open sore on his foot. They bandaged it, prescribed antibiotics and sent him home. Within a few days and two more visits, the toe was larger and became infected. Benfield, playing on my wife’s emotions, coursed her into buying a more expensive health plan, saying the plan she had would not cover the treatment (not true). We put no monetary value on our pets’ health; as a matter of fact Macx has better coverage than I do. The next day, Seeking a second opinion (in Bessemer City) the Veterinarian immediately (looking at the wound) diagnose possible cancer in the toe. The Vet also remarked that if it was caught sooner the consequences could have been avoided. Because Benfield did not, diagnose or treat it properly, Macx lost the toe. Then upon a biopsy and x-rays the Vet found, the cancer had spread into his leg. Macx life is now cut short by Benfield negligence, where, rather than treat the patient, they postponed it to get more $$ and greed to sell insurance... that in the fine print has a clause for full payment.
Note, within a week of her agreeing to the higher insurance, and finding the vet that diagnosed and took care of the problem, she sent letter and made phone calls to Benfield to cancel the plan. Now Benfield is demanding $300.00 (that they are not entitled to) has harassed her by mail and phone calls and put a blemish on her credit record. They are insurance scammers in ever sense of the word. Where have you ever heard that you could not cancel any policy, especially with in a week? Given the fact they were paid handsomely for what they did not do correctly in the first place. And that she did not continue treatment with them at all from the time of signing a new plan. That she is obligated to pay them, even if their lack of professionalism (negligence)cost a life. Beware Yours, Rocco Yallum email@example.com.