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Benaughty.com review: Unauthorized use of credit facility 180

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Author of the review
7:13 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I was offered a 3 day membership trial period if I submitted my credit card details and paid 3.99GBP.
After the 3 day period, I was not satisfied with the site, So didn't bother investigating it any further.
A few weeks later I checked my bank balance and noticed 3.99 plus 24.99 GBP had been debited from my account from the above company.
After notifying them asking for my money back, they refused saying I had used their site and had not notified them in advance to cancel my membership. They would however not withdraw any further funds and my membership would be terminated from immediate affect.
I had never requested ot authorized them to a month membership fee.
I tried getting the transaction cancelled with my bank-they said it would involve cancelling my debit card, which is an inconvenience at this point.
I therefore have no option but to take the matter up with small claims-again a waste of my time, so it looks like this company has succeeded in stealing 24.99 GBP of my money.
How many more people will they scam in this manner before they are removed from trading online?

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

180 comments
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김상헌
, US
Nov 06, 2022 1:43 am EDT

3일 트라이얼 : 2022년 10월 23일 22시 06분 43초

첫 결제 : 2022년 11월 23일 22시 08분 37초

나는 분명 첫 결제 전 정기결제취소를 신청했다.

정기결제취소 되지않았고 정기결제 취소/환불 을 원한다.

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Afiq Syazwi
, US
Nov 01, 2022 2:47 am EDT

My card has been charged for an auto renewal of subscription. I tried to cancel the subscription but the site give to unsubscribe is inaccessible. Kindly contact me as soon as possible as I very much would like to unsubscribe as i have not used the service AT ALL and yet I am being chargef. Thanks.

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commanderblack (COMMANDERBLACK33)
, US
Oct 23, 2022 9:31 am EDT

I signed up for the 299 and goes for 7 days I didn't like it because it was too many pop-ups too aggressive add-ons I didn't want then I couldn't get the refund for the 5.99 and then I told you guys to delete my account it took four people to actually delete my account I kept on telling me I wasn't going to get charged and I got charged 13.99 and never authorized they refuse to give me get me to a supervisor I asked for supervisor I got some other rap the agents kept on over talking me and repeating the same script over and over and over the last agent I talked to told me on the recorder call on both ends mine and hers that one of her colleagues is going to give me a refund of the 1399 and then later Nicole she tried to backtrack on that I have several emails saying that my account is canceled and these are all

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rwj992
Denver, US
Oct 11, 2022 8:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want my repeat billing cancelled immediately. There is also an unauthorized charge on my account.

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Nicola De Lisi
, US
Oct 02, 2022 4:13 pm EDT

I bought a week service at 11.39 pound, but even after one week I was charged twice for 47 pound, and I deleted my account after already a week. this is a fraud.

My email is: nicodelisi@hotmail.it

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DAVID LESLIE 1974
, US
Jul 31, 2022 9:02 am EDT

The hoops they make you jump through to cancel is scary, I did everything they asked called and the guy offered free 3 day i told him i dont want anything just cancel. he said ok , so today guess what I have a charge om my card.

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fedupwithbenaughty
, US
Mar 07, 2020 7:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am trying to unsubscribe from your subscription at benaughty

This is incredible, I can't get to contact the phone I am supposed to to unsubscribe

Please remove me ASAP, this is harming my personal life

My customer ID: [protected]
Use nabo76

Thanks

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Samuel Eniola
, US
Feb 01, 2020 10:12 pm EST

Please sir/ma, I need a refund as I have deleted ma account

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Dark25
, AT
Jan 11, 2020 7:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I cant cancel my membership please stop this

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Siddha Siddha
, US
Dec 08, 2019 11:24 am EST

I think, it's a fake app to earn money... basically we are in the intension of hookup in this website.. that's what Ur ad too in online...but I can't find nothing like that...nearby me ...I got no woman's like so...

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BeNaughty
Jan 02, 2020 10:32 am EST

Hey!
We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Should you have any other suggestions, please do not hesitate to contact us again.
Regards

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Tyron Lathwood
, ZA
Nov 23, 2019 10:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am trying to cancel the subscription but I haven't received any emails or communication. I have tired several time, if I can't have this resolved I'll be reposting the website for Fraud and theft.
They are so unprofessional Nothing is worse than making people feel unsafe on your website! You are totally disgusting!
Worst site ever

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Leancu Marius
, US
Nov 17, 2019 6:52 pm EST

Hello i made an account on benaughty.com and payed a 3 days trial and now i can t cancel anymore repeat billing, , my account name is nicebodl1 pls stop takink my money, , , i want to stop repeat billing
I tryed to DEACTIVATE IT but i m not receiving any password on emal

Pls stop repeat billing.

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Leancu Marius
, US
Nov 11, 2019 3:49 pm EST

Hello i made an account on benaughty.com and payed a 3 days trial and now i can t cancel anymore repeat billing, , my account name is nicebodl1 pls stop takink my money, , , i want to stop repeat billing

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Rafi22
, US
Nov 10, 2019 2:51 am EST

Hallo,

I signed up for the 3 day trail paid for it. Now it kicked me out and i can't log in anymore. All my Information are accurate. As well I never received the email to verify my account.
Help me ASAP or I cancel

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Russell Bishell
, US
Oct 26, 2019 7:31 pm EDT

Have problems signing into my paid for account

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ggjsl
, US
Oct 21, 2019 3:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i chose the three day trial and i'm ok with paying the fees for the three day trial but then it's telling me that i signed up for a 1 month renewable subscription but i didn't and i want to cancel it now and i can't what can i do?

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Nicnicnic
, US
Sep 09, 2019 5:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It is all fake and robots. Illegal scammers

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BeNaughty
Sep 30, 2019 9:25 am EDT
Replying to comment of Nicnicnic

Hey!
We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Should you have any other suggestions, please do not hesitate to contact us again
Regards

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Tania Olsen
, US
Sep 03, 2019 12:01 am EDT

m beNaughty com has photos of me on there web site with fake details with no permission I need them all to me removed please. Photo number is Frg533tt33t26 please help. Age 26 there's 2photos on there medium size brown hair fairish coloured skin also the details emails and all information connected to those photos are fake those photos were neverr

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Kowan28
, MY
Aug 31, 2019 9:08 am EDT

I want to delete my account because i don't like anymore

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BeNaughty
Sep 30, 2019 9:23 am EDT
Replying to comment of Kowan28

Hey! Your account was removed. Regards, Moderator

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Tania Olsen
, US
Aug 27, 2019 2:40 pm EDT

Please remove photos as soon as possible I have children family please help me

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Joose Skeptik
, US
Aug 24, 2019 11:20 am EDT

Can you please delete my account. I do not want this. My email is jooseskeptik@gmail.com

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BeNaughty
Sep 30, 2019 9:24 am EDT

Hey!
We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Regards

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cantbelievethis2017
, GB
Oct 28, 2018 1:14 am EDT

this company is a crook they false advertise telling you different prices then they take what they want. They have done this to me today and i want my my money back. The customer service agents are rude and have no respect. I want my [censored]ing money back i'm not even joking

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BeNaughty
Aug 30, 2019 9:55 am EDT

Hey!
We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Regards

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Michelle Ann-marie Croke
, US
Oct 28, 2018 12:17 am EDT

I haven't been on this site for years and I have been told that my profile is still open on other sites which I find unacceptable. I want this removed immediately from this and local hoes. Otherwise I will be taking this further. My profile name was Nightsky73

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Steve2291
, US
Oct 21, 2018 6:42 pm EDT

I'm giving 24 hours to return the funds to my account or I report you for fraud. Have a nice day.

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Tankiso
, US
Oct 15, 2018 11:49 pm EDT

I have been trying to unsubscribe for quiet some time but I don't get assisted

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Roopesh Chauhan
, US
Sep 18, 2018 5:49 pm EDT

Why without my information deduct any every week amt of my credit card
Kindly reimburse and stop this process .
I have already uninstalled this app
Call me or vive me a information. About it

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Jax h
, SG
Sep 10, 2018 2:25 pm EDT

The girls sent me messages. But I reply them when they are online, and many days have already passed. They do not reply me at all. My email address is teaziyong@hotmail.com by the way.

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dileep shukla
, US
Sep 10, 2018 10:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i start this service date 25/09/17 with one week subscrwption then auto deduct my balance after one week when i check my balance.

deduct my balance 342.90 and 399.99 I want please stop the deduction dont deduct my extra balance without aby information.

and inform my my number +[protected] any if balance is refundable please refund my bala

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lokanathmaharana2012@gmail.com
, IN
Sep 10, 2018 12:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I didn't get my Gmail password now and my balance will cut soon, koi aitraz nai

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jagdeep gh
, US
Sep 10, 2018 8:05 pm EDT

I want stop renewing my subscription

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jean326
, IN
Sep 10, 2018 11:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please refund my money ...i want my subscription back...I have subscribed just today for 6 months but I want it cancelled with my money back.
The Id is from name - jean326

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Vinesh28m
, IN
Sep 06, 2018 1:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have made payment for one week subscription. The payment is successful.
In my account it replies that I have already subscribed one week subscription but I'm still unable to use upgraded services. The upgraded services are still inactive.
I am unable to use upgraded services even after I have made payment for that.

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scar1179
, US
Sep 05, 2018 2:12 pm EDT

i did step by step to cancel my payment but the last step to contact them does not work so i can't cancel my up coming payments

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john D Nichols
, US
Sep 06, 2018 4:04 am EDT

name John D Nichols last 4 on credit card 6722

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Topgun2814
, US
Aug 29, 2018 5:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I only paid for three day trail. You took 2 whole months out. Please refund me and delete my account. Or going to bank to get it done that way

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Marilyn Heagren
, US
Aug 28, 2018 2:15 pm EDT

I have just tried to log in my account but it's telling my that my email is not registered but when I try to sign up again it's telling me that my email is already being used so to be honest I'm a bit fed up with it please can you sort this out.
This is very frustrating and not very professional please sort it out

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Julio patricio
, US
Aug 20, 2018 12:13 pm EDT

Boa noite.
Desde que me registrei nesse site, naoconsigo me correspondercommeus contatos.
Desejosoluçao urgente, oucancelamento da minha conta.

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turkeyhawk
, US
Aug 20, 2018 7:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to cancel my account but having trouble in doing so can you delete my account soon

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Tornai Iosif
, RO
Aug 20, 2018 4:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Jo napot.
Kerem surgosen tegyek visza a penszt a szamlamra 10.40 eurot en nem aktivaltam semi csomagot a saiton aszt gondoltam hogy a 3 napi proba utan bezarul ere le husztak a szamlamru 10.40 eurot kerem torolyek a csomagot a nevem Tornai Iosif tudjak mirol van szo.
Koszonom.

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Marilyn Heagren
, US
Aug 21, 2018 12:14 pm EDT

As above im still unable to log in to Be Naughty so very frustrating that I've tried to make a complaint & all I'm getting is too few details not sure what it is you want to know as I've plainly put the issue above in my previous submission

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