Complaint Rating:

Company information:
BellSouth
Louisville, Kentucky
United States

I was offered to bundle my phone tv and internet with bell south for around $100.00 month. So i canceled my cable and went to bell south, what a mistake. THE BELL SOUTH REP DIDN'T ADVISE ME THAT IF I WANT TO MAKE A PAYMENT I NEED TO CALL 2 COMPANIES... THE REP DIDN'T TELL ME THAT DIRECT TV IS A WHOLE SEPARATE ARRANGEMENT... THE REP DIDN'T TELL ME ABOUT IM ENTERING INTO A CONTRACT, THE REP TOLD ME I COULD CANCEL AT ANY TIME... THEY DIDN'T TELL MT I WOULD STILL BE BILLED $20.00 FOR THE NEXT 18 MONTHS...

THE REP ON THE PHONE WAS JUST CONCERNED ABOUT GETTING HER SALES, I TRUSTED THE REP TO GIVE ME ALL THE COMPLETE INFO BECAUSE SHE WAS WITH BELL SOUTH!!! WHAT A MISTAKE!

The guy who installed my satellite drill wholes in walls unprofessionally (sub contractor) he left wires laying across my floor. When i called to complain they said they would call me back and send someone back out. well it never happened

Regarding my bill i call bellsouth and paid $100.00+ dollars thinking that i am paying for everything satellite, phone and web service. well i was wrong i cant pay 1 bill for all 3 services. I found out that i need to call direct tv separately... why bundle if i cant pay 1 company???

I called directv and the csr wasn't concerned about my questions he only wanted me to make a payment i advised him i already paid a bellsouth he said he's sorry but thats nothing to do with them... (he didn't even have bell south contact info) I asked to speak with a supervisor, he placed me on hold for over 15 minutes so i hung up i was on my cell phone.

So later i call back to disconnect and the scr tells me i am in a contract and will have to pay $20.00 a month for 18 months!!! I advised her the bellsouth rep didn't tell me that, i was told i could disconnect at any time... What a scam! So lets get this straight i bundle with bellsouth but to pay my bills i have to call 2 different places. The bellsouth rep didn't tell me about contract. Direct tv doesn't have bellsouth contacts info. Direct tv uses sub contractors to install and doesn't respond to complaints. I WISH I HAD KEPT MY CABLE!

BELLSOUTH AND DIRECT PROMOTION IS A SCAM...