Complaint Rating:

Company information:
Bellach's Leather Furniture Superstore
Rocklin, California
United States

We ordered a Natuzzi sofa on 11/12/07. We were told it would be 16 weeks until delivery.
We called Ray, our sales person, in March, April and May. We were told it was delayed the first two times and the third time we asked about their solvency and were told that the bankruptcy was over and our sofa would ship as soon as a judge released it.
We them told Ray that we had seen several unhappy Bellach's customers represented on our local news problem solver show, Call Curtis. He said our sofa was ordered before they had problems and it would arrive soon.
I e-mailed Natuzzi and received a very factual and helpful response today. Our sofa was not ordered. I have no idea what happened to our $850 deposit. I am working with a Natuzzi rep to get to a solvent furniture store and order the sofa we chose. I will work on getting a refund for our deposit-Natuzzi cannot do that for me since they never received the order or the money.
I have reported this to the Better Business Bureau and I am hoping others who have been through similar stress and money loss with Bellach's will also fill out an online complaint so that they have a sense of the size of the problem.