Complaint Rating:

Company information:
Bella Clear
United States
www.bellaclear.com

As a new Mom, I was going through offers of 'free' stuff in order to be eligible for a new stroller. The Bella Clear solicitation was for a free sample and I was just to pay the shipping and handling. I did receive the first shipment and actually never used it. When I received the second shipment, I assumed it was a duplicate and tried calling the number provided, but was never able to get through. I did return the product but would later find out that because I 'opened' the box, it was now nonreturnable. When I received my credit card statement and found out I was charged $86.95, I immediately called and was advised, by an extremely rude and unprofessional individual (Jerry), that I had 30 days to cancel the 'membership'. I advised that I never signed up for a 'membership' and simply agreed to test a free sample. After a heated exchange of words, I was told that I could not receive a refund and that another shipment was on its way. When I received the shipment, I was to call back (and wait on hold go knows how long) and obtain information on how to return the box. Well, I receive my box yesterday (7/5) and contacted the number today and was advised that not only would I have to pay to have the product returned, but that I also would not receive a full refund and would have to pay for the shipment of the product to me. When I politely tried to explain that I never asked for the product to be shipped to me in the first place, another rude individual (Erika) she basically told me that I agreed via the internet to receive the product and would only receive a refund if I could get the unopened product back to the distribution center before July 21st. If the box was opened or damaged, I would also incur a $19 fine. Completely unbelievable! I have basically now been scammed out of $174 for a $4.95 free sample that I thought I would receive, end of story!