Complaint Rating:

Company information:
Bell Canada
Ontario
Canada
bell.ca

September 22, 2008 I called Bell Canada to cancel my second telephone line. I was asked security questions such as account numbers, name, address, etc. which I answered all. While on the phone I was forwarded to another person where I was asked the same questions, and she kep asking more irrelevant questions which I could not answer precisely such as the exact date four years ago when I set-up the account. And then she kept asking why I was terminating the service, and that she could offer better packages. She then told me that she could not cancel the service because I could not answer security questions. I said I will hang up and find exact dates she needed, but she eventually gave up on me and agreed to cancel the service. I told her that she was trying her best tactics to discourage me from cancelling the service. Bell Canada hired people to harass subscribers not to cancel service. If you know where else can I complain, please let me know.