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Belk
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1.6 377 Reviews

Belk Complaints Summary

53 Resolved
314 Unresolved
Our verdict: With Belk's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Belk reviews & complaints 377

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Newest Belk reviews & complaints

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K
9:24 am EDT

Belk in store purchase

As a elite customer card holder, I pre-purchased a designer purse and about $500 worth of clothes on october 24, 2016 at the new belk store in mobile. I arrived to the store at 6am for additional shopping and to pickup during the charity event. I stood in line for over 90 minutes to find that only had my purse. They lost the rest. They young lady was very rude! I also went back to find a few items they (Because some were sold out) and I stood in line for an additional 44 minutes just to be told that the registers went down. I waited for an extended 15 minutes then I left. I have never been treated so badly. I need someone to contact me as soon as possible!

[protected]

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M
9:23 am EDT

Belk lack of accessibility to disabled customers

With the exception of the main isles, the store is so tightly packed that it is almost impossible to maneuver the isles with a shopping cart let a lone a wheelchair or walker. The display tables and racks are way too close together that it is difficult for even non-disabled person to shop. My complaint is against this particular store not Belk as a whole. I have shopped at other branches without any issues.

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J
7:34 am EDT

Belk customer service non-existent or snooty

I live in washington nc, I have been a belk customer my entire life. My grandmother worked and retired from the store. I opened a belk account and now regret being a card holder. I have been chastised by the 800#. Spent $700.00 getting my son ready for school to have the rep treat me as if I didn't have the money. Most recently I spent 1.5 hours finding clothing, perfume, and attempting to purchase boots for not one employee to offer assistance or to even acknowledge me being in the store. All registers had no attendants and I listened to the staff talk and carry on even after I said excuse me twice. After standing in the shoe dept. For 20 mins. Another customer walked over and was immediately asked if she needed assistance. I have a spinal tumor so standing around with clothes in my arms is painful, my reaction was I put everything down walked out of the store. Under no circumstances will I return.

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C
1:15 am EDT

Belk customer service employee / toward black customer

I was excited that belk's were opening a men's store with a big and tall section so I got me a belk's credit card and went to get some things I had a jacket about 4 shirts, 2 pair of shoes and 3 pair of pants easily $500 worth of clothes the young white guy started ringing me up then stopped to go get some shoes for a white customer while I stood at the register came back started ringing my stuff up and stopped again to help another white customer I asked to speak to the manager so I could tell him why I wasn't no longer buying anything from this store I have never been so disrespected in my life.

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JKWilliams
JKWilliams
, US
Oct 19, 2016 5:17 pm EDT

Maybe you should have used the time to look at lee-ids.

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S
9:00 pm EDT
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Belk poor/rude service

My husband and I recently visited belk in bristol, tn at approximately 5:30 pm on 10/10/16 we were in the men's dept when we approached a sales associate with a question concerning a tie of an upcoming wedding we were to attend she was very disrespectful in her response. She was not going to help us in anyway. She never offered and when we apologized for possibly disrupting her tie display she simply grunted in response. I have never been so disrespected! Another very noteworthy complaint was the fact an obvious plain clothed security floor member followed my, husband, three year old and I across the men's department three times. When I was uncomfortable enough to ask my husband and young son to return to the car he proceeded to follow me as if I were some common thug again from each side of the men's department again three different times. We are from an upper middle class background and are appalled at the notion we would ever take anything without paying. It wasn't as if I was carrying a suitcase of a bag. It was a 10x8 dooney and bourke (Also unfortunately purchased at belk) which I on many occasions displayed in its entirety to reassure him I was no theif. To no avail I was stalked as if I were caseing the place. It wasn't till I confronted the, man (I use that term loosely) and asked him if he worked there because I couldn't find the surly brunette that scoffed at us earlier, that he backed off, 50ft or so. So sad! Now normally I would have left the store in complete embarrassment at the thought I was being looked at as a common thief but not on this occasion. I simply took my time moving from men's casual dress pants to big and tall until I found the perfect ensemble. If I was there with no intention of wrongdoing and being stalked by this security man the real thieves we're having a heyday. I've never been so embarrassed and demeaned at the notion in my life.

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R
R
respectful person
, US
Jan 07, 2017 9:39 pm EST

Sounds like you were the one that was being disrespectful. The sales person was cleaning up and you and your three year old was messing it up. And Ms." Dooney and Burke " if you weren't acting suspisusly the security person would'nt have been following you... if you want respect then give it... just saying !

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K
1:39 am EDT

Belk online order

I've ordered from Belk website three times and every time there was some kind of problem. All three times my order was not complete and some items were always missing. I actually wasted a lot of time trying to prove them I was telling the truth, customer service was always unfriendly and rude.
I'm still waiting them to send the items which were missing from my latest order. I will never buy anything from them again, even though I really like the products. These guys are very unprofessional.

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B
1:25 pm EDT

Belk Falsely accused of shoplifting because I am a lesbian.

Falsely accused of shoplifting on 9-1-16. Detained and interrogated. It was ridiculous the way i was treated ! I was singled out and targeted because I am a lesbian and was shopping in the mens clothing Dept. I will be persuing action against all involved parties in this matter . I will not sit back quietly and allow this type of treatment to happen to anyone else.

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M
3:14 pm EDT

Belk gold pearl ring and chaffin top

Hello, I purchased a pearl ring when belk at regency mall before moving down atlantic boulevard. When I purchase the ring the sales person told me that if I needed repairs because it was a pearl, to make sure that I sent the product back into the people I purchased warranty with. Therefore, about six months later I proceeded to return the ring in an envelope to the people on the address for the warranty. When I return the ring they proceeded to keep my ring and tell me that no product was sent in it at all. When I call the company because I didn't receive a return the ring in the mail and belks also, nothing was done. Evem though it was theft within their 3rd party company. Not only did I get false information from the salesperson, I also lost my $75 ring that I paid for which was on clearance for 75% that's why it was so cheap. And the next year I purchase a chaffin blouse and thes tag put in to makw sure item was not stolen, it left a hole in the shirt the hole is still in the shirt because of them poking it. Hello I purchased a pearl ring and was not satisfied with their response of nothing. I have had a credit card with them several years and am thinling maybe I should be with dillards since they treat their customers better. Belts quality is really decreasing in sales people and workmanship

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S
2:45 am EDT

Belk stressful experience

I placed an order with Belk and when I received it I saw that there were several items missing. Belk customer support said that they will ship the missing items as soon as possible so I waited patiently for more details.
When I was already sick of waiting I contacted them myself and asked about the missing items and they said that these items were no longer in stock so they had nothing to send me. What a joke! I did not believe that all the missing items suddenly were not available!
I guess they just did not care and did not want to waste their time on me.
I'll never order from Belk again!

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12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Belk women's bag online service

I ordered an bag from www.Belk.com in 05/22, they said I will get my bag in 4-7 business days. But until 05/25, there is no status changed. Because I am leaving next week, so I contacted them and checked the order. After 2 hours, they sent me an email to tell me the item is unavailable, and the order was cancelled. I called them, they said they have no item in dock, and the money was not charged.
I need the bag eagerly because it is the present for my wife, and I have told her about it. How can I place an order when the item was unavailable? Why did they do nothing for 4 days until I contacted them and asked them to check? They are arrogant and wasted my time. They did nothing just said "i apologize" when the bad thing was done.
What is more important to me is when I checked my account, my balance of my credit card is not changed until now and there is no money returned. It is $363.95! Are they trying to stealing my money?

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N
1:57 pm EDT

Belk Harassment by assistant manager

My husband was outside the Rock Hill store with our pet parrot on his shoulder around 2pm on Friday afternoon, May 6th, waiting for me to make my purchases as he had done at that store and many others in the past when the assistant manager asked him what business he had there. He told him he was waiting on his wife who was in the store. Manager said okay and left. Shortly after security guards approached stating the manager complained and the guards asked my husband to leave the premises! Many stores welcome husbands to wait outside as their wives will take more time therefore making more purchases. Most even have benches to sit. That same manager approached me in the store and asked me about the shoes I had in my hand and the skirts I was looking at which I felt uncomfortable and stage as no man had ever approached me in a store and asked me about the items I was purchasing. I felt targeted and harassed in a store I normally spend hundreds of dollars in yearly. I have submitted a complaint directly to Belk, as they should know how their employees are mismanaging your stores and harassing good paying customers. My bird is very well behaved, on a leash for his safety (not for others) and has been welcomed at many, many businesses. And above all, he was not in the store, but outside in a public area. He wa not selling anything or causing any kind of issue. Just waiting on his wife to return. My husband was bothering no one! Unfortunately our wallets will never darken Belks doorstep again, as we will go where we are welcomed patrons. Managers on a power trip are very bad for business!

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H
6:11 am EDT

Belk loss prevention staff

Was detained by threats of physical force by loss prevention at this location. Accused of concealing goods, and also had so many civil rights trampled on while this happened it was unreal.
I asked before they searched me I wanted a police officer or another employee present. I did not get that. I was then threatened when trying to leave with bodily harm if I tried to leave again.
After her illegal search she could not find anything on my body or in my purse. The lp officer has taken things too far and is playing with fire when taking away a humans basics rights.
I tried to complain to management (Melissa redman) who just told me she could not do anything. I also asked for the loss prevention officers name to file a complaint with belk corp offices but was also refused that due to protecting her physical safety. If anything my safety and rights were violated. However they protect her?
So wrong on many levels.

Tried to complain to belk corp loss prevention services but cannot get a call back. It is an awful embarrassing experience as it is, but to be falsely accused and treated with such little respect is even worse.

Belk in sanford nc really needs a reality check and I will not stop until I get answers.
After a few weeks I found out the woman's first name. Cindy.
She needs to either be penalized or fired.

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S
7:40 am EDT
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Belk estee lauder promo

I am very unhappy with a recent order and the attempts to resolve this issue. I ordered a foundation during a promotional event in which I was to receive a free gift with purchase. I was within the limits of the promotion and received the foundation I ordered at a price of $34.88 total. The foundation arrived quickly and my card was charged the amount. However, no promotional item. No explanation. I waited a week thinking they would ship the promised item when it became available. Upon checking on the item I found that they were "out of" the promotional item and it had been "cancelled"! No rain check, no voucher, no apology. I called to ask if they could send a voucher so that I could take it to a local makeup counter that sold estee lauder and pick up the promo item locally. The customer service rep did not have that authority. Bottom line: I think it is dishonest to knowingly charge a customer and send a product without notifying them that the promo item is cancelled and won't be arriving nor replaced! It is a tactic to get your $ up front and then not provide what was expected. Estee lauder runs these promos to get people to order their product-which is the exact reason I waited to order my make up from belk. I should have been told the promo item wasn't available and given the opportunity to cancel the order! They knew they didn't have it when my card was charged. If this isn't resolved I can choose to order all makeup from another retailer such as dillard's profitts or similar. I will not make any clothing purchases or otherwise at belk, either. This is such a small issue that they could easily remedy-i find it ridiculous that I even have to jump through these hoops when they could settle this so easily.
My order number was #[protected]

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3:06 pm EDT
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Belk tried to charge credit card twice!

I had never heard of belk since I live in california. Someone told me about a great sale they were having online so I placed an order.
My total was $123. They charged my credit card the correct amount.
Next day I get an email from my credit card saying that belk tried to charge me $112 but it was declined due to insufficient funds on my card.
I didn't think much of it until 6 days later, I get another email saying that belk tried again to take out $112 and it was declined again.
I call belk and and they... Let's just say it was like dumb and dumber. It was like talking to a 5 year old. They had no record that they were trying to take out an additional $112. They said they only charge credit cards when an item ships. I said yes, you did charge me, you did ship my order but you guys are continuing to try to charge me! They played stupid and I can't fix stupid so I had to call my credit card company, report my card missing and get a new one. It's a good thing I didn't use my debit card because the charge would have gone through.
I've since gone online and found multiple similar stories! One even had the same $112 amount!

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R
2:16 pm EST

Belk purse department in jacksonville florida @ the avenues mall

I was shopping for a purse this weekend and the sales lady in the purse department was putting purses behind the counter instead of selling them to customers that were wanting them at that moment. If these customers weren't going to buy them at the moment then the sales lady should have sold them to customers that was going to buy them at that moment. I will never shop at Belts again and I have & will continue to share this experience with others. This isn't the way to do business.

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Kizzie Gipson  
Kizzie Gipson  
, US
Feb 15, 2016 5:42 am EST

I placed an order on their website, ordered a Levian chocolate diamond ring worth several hundred dollars. They had 3 left in stock, and I got an email confirmation saying my order was placed. The next day, they canceled my order due to unknown circumstances, and on the website it still shows the ring is in stock. I called and spoke with a Belk representative and the woman said they were out of stock on the ring and my card wouldn't be charged, but it already has been charged, and the ring still shows its in stock online! Horrible customer service. I should have paid attention to all of the horrible reviews online before I made a purchase. The woman from Belk told me to then call my credit card company myself and have them cancel and refund my charge. Unbelievable.

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D
6:36 am EST

Belk charged twice!

I made an order and purchased some items from Belk on December 26, 2015. The next days I received a call from my bank and was told that my card was charged again. I contacted Belt customer service and they said that my bank stole my money and they have nothing to do with it. That was the most ridiculous thing I've ever heard! They charged me when I made an order and charged again when the order was shipped. Later I got a message from them stating there was a mistake in their system and I'll be refunded soon. Well, that never happened. I'm still waiting for my refund. What a shame for a company.

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FirstLady17
, US
Jul 24, 2017 7:36 pm EDT
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I made a Belk online purchase for $86.55. The next day, I looked at my bank's account and it was charged twice for $86.55 and once for $40.71. I was told by two Belk representatives that they hold the charges until the order ships. And one of the charges drops off. Okay, moving on to Monday, I notice ANOTHER charge from Belk for $40.71. At this point I called my bank. They told me that Belk was in the process of refunding the $86.55 charge back to my account. I asked about the $40.71 charge and the bank rep told me that they do not see where Belk is in the process of refunding my money. I then called Belk and was told that those were shipping charges (WRONG)! If I had to pay $40 to ship two pairs of discounted shoes, then I would have gone to a Belk store. Anyhow, after putting me on hold three times, I was told that my order shipped in two shipments; therefore, my card was charged twice. And will be charged again for $45.84. But, that explanation doesn't explain the charges of $86.55 (twice)! I understood the $45.84 and $40.71 charges, but I am owed another $86.55. In closing, my card was be charged four times.

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10:08 am EST
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Belk online and in-store ordering

I frequently order items at Belk.com, and when the order is placed, they are in stock. However, two or three days later I will get an email saying that the item has been cancelled from my order because it is not in stock. This is infuriating! Now I have had the same kind of experience when I placed an order in the shoe department at the store! My size was not in stock, so the clerk checked other stores and ordered it online for me. She said I should receive it in 2 or 3 days. Ten days later, the item still has not arrived. It says a label was created, but it is not moving anywhere. I called customer no-service, and they said I had to wait 10 business days for the item to show up before they will credit my card or re-ship. I asked them to go ahead and re-order the item today, but now she says the item is out of stock! Why do you tell people you have products that you don't have! I have never had this experience at any other store before. At other stores, you can't even put an item in your cart if they don't have it in stock! I am beginning to question why I continue to do business with Belk!

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7:08 pm EST
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Belk loss prevention at west town mall belk

I was shopping at belk west town in knoxville tennessee yesterday and one of your employees jonathon jennings falsely accused me of shoplifting. I was approached aggressively in front of the store. He was wearing regular clothing with open handcuffs and he kept saying "where are your earrings" continually to me right in my face. He never once showed me any identification or that he was a member of law enforcement after I repeatedly asked him to show me his badge or any form of id. I was taken back in an office just me and him and I was very frightened. I didn't know what was going on. Beware if anyone like this approaches you don't go with them. They don't even care. I have contacted belk about this and they haven't done a thing about it.

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E
Eliza Wea
, US
Aug 02, 2022 11:23 pm EDT

Is this job boy with the smokies? Pursue his behavior..I have.PIG

H
H
Hillary Harrington
, US
Apr 21, 2016 5:44 am EDT

Can I ask how you were able to obtain the man's name from Loss prevention? I had a similar issue however I have been refused any rights to the name of the officer so I can file a complaint. This woman threatened me with bodily harm when I tried to leave. She searched me and found nothing. However, I was searched after asking for a lawyer, police officer, or another store employee to be present! I was not afforded any right and was detained by physical force. This woman went way too far. When I asked the store manager for her name to make a complaint I was told they did not give out loss prevention officers name for their personal safety.

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10:27 am EST
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Belk Fitz & Floyd Tumblers

Dec 1 St I tried to order these Tumblers from BELK.com At check out System replied back my MasterCard was declined (even when i had Money on the Account ) Went in to NORDSTROM.com and placed the order instead, no problems at all. Next day I checked my bank account and realized BELK are holding money for the Tumblers on my Account . I wrote to them and asked why and told them to release my Fu Ds immediately . They responded back that they are using a third company in this matter and my Funds will be released in 5-7 days . Still today Dec 18 BELK are holding my money and the system says funds will be released Jan 18 2016 . I wrote to BELK Again this time no reply back at all . WARNING DO NOT BUY FROM BELK.COM

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10:37 pm EST

Belk I was approached by one of the associates

She told me that I had a tag hanging out from the top that I was wearing. I said I didn't know and I reached for a pair of sisors to cut the tag off. She asked me whether I had just bought the top which I replied no and if she didn't believe me she could check the cameras. I feel that it was none of her concern when I bought it. She stood there while I cut the tag and showed her that the top was bought from macy's. Her comment was she wanted to know if I knew the tag was showing and when I said no why didn't she just walk away. I am an elite customer of belk and you can check that for a fact. I was humiluated in your store in myrtle beach, sc (Briar cliff) today december 17th around 2:39 pm and this is while I was paying for my purchase. Delores williams 96 cypress ridge lane nakina, nc 28455 so you know where my business will be going from now on. I am 76 years old do I need to be treated like a thief just because a tag is hanging from a top that my grandaughter gave me that I fail to remove before entering belk. Don't think so.

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Belk Customer Reviews Overview

Belk is a popular online retailer that offers a wide range of products, including clothing, shoes, accessories, beauty products, home goods, and more. The website has received a significant number of positive reviews from customers, highlighting its excellent customer service, high-quality products, and user-friendly website.

Many customers have praised Belk for its fast and efficient shipping, with most orders arriving within a few days of purchase. The website's easy-to-use interface and intuitive navigation have also been commended, making it easy for customers to find what they're looking for and complete their purchases quickly.

Belk's product selection has also received high marks from customers, with many praising the website's wide range of options and high-quality products. The website offers a variety of brands and styles, making it easy for customers to find exactly what they're looking for.

In addition to its excellent products and customer service, Belk has also been praised for its competitive pricing and frequent sales and promotions. Customers appreciate the website's affordability and the many opportunities to save money on their purchases.

Overall, Belk is a highly recommended online retailer that offers a great selection of products, excellent customer service, and competitive pricing. Whether you're looking for clothing, home goods, or beauty products, Belk is a great place to shop.

Belk In-depth Review

Website Design and User Experience: The Belk website boasts a sleek and modern design that is both visually appealing and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categorization of products. The search function is highly efficient, delivering accurate results in no time. Overall, the website design and user experience are top-notch, making it a pleasure to shop at Belk.

Product Range and Variety: Belk offers an extensive range of products across various categories, catering to the diverse needs and preferences of shoppers. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, ensuring that customers have plenty of options to choose from. Belk truly excels in providing a wide product range and variety.

Pricing and Discounts: Belk offers competitive pricing on their products, providing great value for money. The website frequently features discounts and promotions, allowing customers to save even more. Additionally, Belk has a price match guarantee, ensuring that customers get the best deal possible. With attractive pricing and generous discounts, Belk is a budget-friendly choice for shoppers.

Customer Service and Support: Belk prides itself on delivering exceptional customer service and support. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns. The customer support team can be reached via phone, email, or live chat, ensuring prompt and efficient assistance. Belk's commitment to customer satisfaction is evident in their outstanding customer service and support.

Shipping and Delivery: Belk offers reliable and efficient shipping services, ensuring that customers receive their orders in a timely manner. The website provides clear information on shipping options, including estimated delivery times and costs. Belk also offers free shipping on qualifying orders, further enhancing the shopping experience. With reliable shipping and prompt delivery, Belk ensures customer satisfaction.

Return Policy and Refunds: Belk has a flexible and customer-friendly return policy. They offer hassle-free returns within a specified timeframe, allowing customers to return or exchange products without any difficulty. Refunds are processed promptly, ensuring a smooth and seamless experience for customers. Belk's transparent and customer-centric return policy is commendable.

Quality of Products: Belk is known for offering high-quality products that meet or exceed customer expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions. Belk partners with reputable brands, ensuring that customers receive products of exceptional quality. The commitment to quality is evident in every aspect of Belk's product offerings.

Customer Reviews and Ratings: Belk encourages customers to leave reviews and ratings for products, providing valuable insights for potential buyers. The website prominently displays customer reviews, allowing shoppers to make informed decisions based on the experiences of others. Belk values customer feedback and uses it to continuously improve their products and services.

Loyalty Programs and Rewards: Belk offers a loyalty program that rewards customers for their continued patronage. Members of the program enjoy exclusive benefits, such as early access to sales, birthday rewards, and special discounts. The loyalty program enhances the overall shopping experience at Belk, providing additional incentives for customers to choose Belk over competitors.

Social Media Presence and Engagement: Belk maintains a strong social media presence, actively engaging with customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and customer testimonials, fostering a sense of community and interaction. Belk's social media engagement enhances the overall shopping experience, allowing customers to stay connected and informed.

Overall Shopping Experience: Shopping at Belk is a delightful experience from start to finish. The website design and user experience are exceptional, making it easy to find and purchase products. The wide range of products, competitive pricing, and generous discounts ensure that customers get great value for their money. The outstanding customer service, reliable shipping, and customer-friendly return policy further enhance the overall shopping experience. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a standout choice for shoppers.

Comparison with Competitors: Belk stands out from its competitors in several aspects. The website design and user experience are superior, providing a seamless and enjoyable shopping experience. The wide product range and variety, along with competitive pricing and generous discounts, give Belk an edge over its competitors. The exceptional customer service, reliable shipping, and customer-friendly return policy further differentiate Belk from its rivals. Belk's commitment to quality, customer feedback, loyalty programs, and social media engagement make it a top choice among shoppers.

Accessibility and Mobile-Friendliness: Belk ensures accessibility and mobile-friendliness with a responsive website design. The website is optimized for various devices, allowing customers to shop conveniently on their smartphones, tablets, or desktops. The text and images are appropriately sized and formatted, ensuring a seamless browsing experience for all users. Belk's commitment to accessibility and mobile-friendliness is commendable.

Security and Privacy Measures: Belk prioritizes the security and privacy of its customers. The website employs robust security measures to protect sensitive information, such as encryption technology and secure payment gateways. Belk also has a comprehensive privacy policy in place, outlining how customer data is collected, used, and protected. Customers can shop with confidence, knowing that their personal information is secure with Belk.

Company History and Reputation: Belk has a rich history and a strong reputation in the retail industry. With over 130 years of experience, Belk has established itself as a trusted and reliable brand. The company's commitment to quality, customer satisfaction, and community engagement has earned them a loyal customer base. Belk's long-standing history and positive reputation contribute to its appeal as a reputable retailer.

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Phone numbers

+1 (866) 235-5443 +1 (800) 669-6550 More phone numbers

Website

www.belk.com

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Use this comments board to leave complaints and reviews about Belk. Discuss the issues you have had with Belk and work with their customer service team to find a resolution.