BBVA
reviews and complaints

working long hours and cant make it to the bank to make my car payment. when i get home and try to call for help to make the payment they wont anwser after 6 pm central time. i live in arizona and cant find any help and now i fear that my payment will be late. i also work saturdays just cant make it to the bank.there customer service doesnt make it easy to do business with them! now my credit may be harmed because of this.this is why i dont do the rest of my banking with them. i have always thought that it should never be difficult to take a customers money insnt that why you are in business to begin with?

We are trying to buy a car from a private owner which is financed through Compass Bank. The bank has now told the owner multiple different stories on how the loan must be paid off, including that they will not accept payment from my son's credit union and will only allow the current owner to pay off the loan (like a credit union will release the lien without confirmation of collateral!). They then told the credit union that once any payment is received, they won't release the title for 4-6 weeks. How can one possibly buy a car and then not be able to title it for 6 weeks? Either their customer service is completely incompetent or their practices border on insanity. This is the worst runaround I have experienced in 40 years of dealing with financial institutions. They are not even attempting to service their customer who is trying to sell the car and pay off the lien.

I with anyone who thinks Conmpass bank is a ripoff, I just got charde 240 dollars when i deposited 3000 dollars yesterday and they said i overdrafted 6 debit card transactions. Any one going to sue i would like to get in on it.

Unbelievable fees. I had used this account to manage my travel expenses for work related travel. Being unemployed, the account was inactive. They said I was informed that a fee would be imposed but I never saw one. They charged $39 inactivity fee. Bad, but it gets worse. I thought that at least the fee would be considered an 'activity'. It wasn't. They charge another $39 the next month. I went in to discuss but they did not seem to care on way or another so I closed the account. I will soon be reemployed and need another account and you can rest assured I will not be using Compass.

THIS BANK IS A JOKE! 2 TIMES ALREADY THIS MONTH THEIR ONLINE BANKING SYSTEM HAS GONE
DOWN. TELEPHONE BANKING ALSO WAS DOWN TODAY.. SOUND'S LIKE TO ME THAT THEY ARE BROKE
AND NEED SOME FREE MONEY IN THE FORM OF NSF FEES. IF I HAVE NO WAY TO TRANFER FUNDS BETWEEN MY ACCOUNTS THEY MIGHT AS WELL TIE MY HANDS, AND TAKE ALL OF MY MONEY.. I WILL BE CLOSING MY ACCOUNT! BEWARE!

This happened several years ago but it still steams me to this day! I agreed to transferr $10, 000 from an IRA to an Annuity in December 2004 at the Crestline Branch. I completed all the paper work and the branch manager, Grant Lauderdale, gave me a copy of the paperwork and told me I'd get confirmation in the mail from the annuity company... Well, I'm not a rich man, but I trusted Compass with this money... and I sort of forgot about it... I never did get a statement and a couple of years went by and I thought "I'd better check on this money"... so I went back to the Crestline Branch in late 2007 (3 years.. I know!) - the Lauderdale guy was long gone.. so I spoke with the branch manager and told them I wanted to confirm the annuity was in force... they looked and looked and told me they had no record of the transaction and gave me a number to call in their brokerage dept... I called and they looked and looked and said sorry... no record or an annuity OR you old IRA... "sorry, sir - you'll have to prove to us that we processed this transaction"... I felt like a fool! I could not remember where that carbon copy was... so I dug through old boxes of stuff (thank God I keep everything) and finally found it. So I took it back to Crestline and they said... we'll look into it... I heard nothing from them for over a week so i called again and they acted like they knew nothing about it... and another guy told me "we have no idea where this money is"... Well it turns out that Grant Lauderdale never submitted the annuity paperwork and he left the bank shortly thereafter... and the money was finally traced to a "unknown" account. TO THINK... if I had not kept that piece of carbon copy paper I would have been out over $10, 000... Anyway, what made me so mad was that the bank offered me no apology... Forest Suber in brokerage acted like I was just bothering him... I will never do business with them again... they lose your money and then act like it was my fault. THERE...I got it off my chest! Oh, and I continue to get a bank account statement showing I have 9 cents in the account - and I closed the account in 2003 and have asked then numerous times to just keep the 9 cents and stop mailing me a statement every month... but I keep getting it.

BBVA Compass have their online access down since Friday 1/15/10 supposedly for some upgrade. The message said it will be up by Monday 1/18/10. I tried Monday 1/18/10 to no avail. I tried again on Tuesday 1/19/10, still to no avail. I called the local branch, no explanations. There are federal laws that prohibit banks from closing 4 consecutive calendar days. I don't think it applies to online access. However, Compass seems to be abusing the lack of regulation on this. I am contemplating on closing down my account. Have to take care of outstanding checks written and then ADIOS. I don't have to be a victim of banks that think they're TOO BIG TO FAIL. If this is how they do business in Spain, it's not what I expect here.

I have had numerous problems with BBVA Compass and today the nail was placed in the coffin. I have had a small savings account (x-mas account) for about a year and a half. I noticed that on 12/31/09, I had 2 service charges ($3 & $12), I placed a called and was told that they have changed their policy in October with savings and you are now required to have $500 minimum balance. Keep in mind the charges didn't hit my account until December. I said "excuse me" when I opened up the account I signed a contract and I was never notified of this change. I never keep much in this account b/c it just for left over x-mas gifts. If I was notified I would have immediately closed the account before October. Or if I would have received the charges in October I would have flagged the issue then and saved $ on the other charges for Nov & Dec. I said “I would like a credit of these charges and I would like to close my account. I was told they "can't" give me a credit b/c they added a sentence about it on the August statement *at the bottom about the change. Keep in mind I do all on-line banking and there was never a single notification. Not only did I not receive notification my account wasn’t deducted until December so I racked up more charges.

I am closing both of my account with them effective immediately! I have never had issues with a bank as much as this one. I am a firm believer they are not out for the customer just the bank!

To start Compass ATM machine ate my business debit card. I asked teller to look into it and she denied it. She flat out said there is no card in the ATM machine. The next day they called me and said they found a card because a customer turned it in from the ATM machine. I asked them to cancel it. Two weeks went by but I didn't get the new card. When I called them, they said they never cancelled it. I asked them again to cancel it. After a week I got (not one) personal (not business) debit cards in mail. I went to the bank and they told they made a mistake. Now I had three debit cards (one that I've been using) and two new ones. They cancelled two of the personal checking account cards and I kept one of the new cards. They told me I will get the new business debit card in a week. Finally my new business debit card arrived. A week later I started getting these over draft charges in mail from my business account. I called compass and they said they had screwed up my debit cards and that they have to look into it.. Now my personal debit card was taking money out of my business account and the balance had gone to negative and they were hitting me with $38 over draft fees every time I made a purchase with my personal debit card. No one ever called me back so after couple of days I went to the branch. This is almost a month ongoing now. I went to the bank and asked them to look into it. I got interrogated and felt like as if they are trying to blame it on me. Finally they said they will look into it and will call me back. Three days went by and they finally called me back and said they had voided all the overdraft fees so I didn’t have to pay it. But now my balance was negative because I couldn’t transfer any money to my business account due to the whole mess they put me in. She demanded that I come to the bank right away to put money back in that account or they would not cover me if there is any charges coming in against that account. I was at work and I couldn’t make it to the bank that day. Next day I went to the bank and she has the audacity to tell me that since she called me the day before, there has been to charges on that account from my automatic withdraw accounts and now I have to pay over draft fees no matter what. They made me wait over a month to fix this mess but now they punish me for behind a day late. DO NOT open an account with Compass Bank. Half of my fiends have left that bank due to similar reasons.

I had a business checking account with compass in 2008 and they overcharged my account numerous times with overdraft fees and I was not over drawn. When I went in and tried to pay them anyway just to get my business account in the clear they refused to open the account. I had a savings account with them and had continued to use the savings and in oct 2009 I went to open another checking account and let them know what had happened with the previous account and they opened my checking account and said it was fine. When I went to deposit some money a couple of weeks later I WAS TOLD THE ACCOUNT HAD BEEN FROZEN BECAUSE I OWED THEM MONEY. THEY KEPT MY DEPOSIT MADE TO OPEN ACCOUNT AND HAVE RUINED MY AVON BUSINESS. COMPASS BANK IS THE WORST.

Applied a new checking account 1wk ago from BBVA Compass bank. Called three times to be able to set up online login. Initial deposit was withdrew from another bank on Nov. 23. Money is gone from another account but didn't show up in this new Compass checking account. I'm transferred to 2 reps and both of them didn't give any useful info and told me they don't where is the money go. Customer service is extremely slow.

The Compass Online Banking is worst one I've used. It's not fully automatic online banking. You have to call in to setup everything. The application form is also delayed.

I have been charged NSF fees on a few occasions for reasons that make absolutely no sense. I have now opted out of the "overdraft privileges" that the bank extended to its customers earlier this year. It was a new scheme for them to make more money.

The first incident was a double charge that was no fault of mine. I had a pending charge (authorization on my cc for a bill) which was holding up funds. Then, when the charge actually went through, the authorization was still on hold. This double charge took my account negative and I was charged a fee when I did nothing wrong.

The second incident was on payday - of course. This new overdraft privilege allows you to use your card, whether there is money there or not. I get paid on Thursdays (well, it goes to my bank on Thursdays, but of course doesn't post till midnight.) I used my debit card on payday (since the pending money was reflected in my available balance.) The next day I never saw anything negative because my paycheck had went in and I assumed it all went in at the same time. A few days later, I saw a $125 NSF fee - and no charges that went through that day! I called the bank and even though online it shows the charges going through on Friday - they were pending on Thursday (along with a hefty paycheck that way more than covered them) so that took my account negative - even though it never went negative because all of the charges went in at the same time as the deposit.

I've since opted out of the overdraft privileges. I'd rather get my card declined because they decide to make money off my paycheck for a day than suffer fees because of it!

Eeded to purchase a plant. Greenouse did ot take VISA. Sent me to BBVA/Compass. Entered my information. ATM said, "do you really only want $0.01? Tried to change it. Again and again. ATM repeated. I went into Bank. They said, "sorry ATM ate your card." You are up S__t creek. A Thousand miles from home. No gas, no food, ATM ate Card, and they say, "ATM is not ours. Someone else services it." They would not give me name or phone number. In effect, it was "Eat s__t. We're too big to mess with you!"

Really made my trip to the southwest a piece of crap!

I made the mistake of opening a checking account with Compass Bank 6 months ago. It generally takes them 24 hours to process an automatic deposit. Deposit goes into the bank electronically at midnight, shows as pending and if you use your debit card the next day they will process the debit before they post the deposit IF the debit creates a negative balance so they can charge you an NSF fee.

I had 300 in my account. Used my debit card four times on Tuesday and had the funds to cover the debits, wrote a check on Thursday and had an automatic deposit made on Thursday night. They held the deposit until Saturday. Processed all four of the debit and the check on Friday BEFORE processing the deposit and then charged me four NSF fees in the amount of $38.00.

I will be closing the account. Their customer service is poor and they obviously don't care they have a low customer base.

I deposited $1000 CASH at 12 noon. My bank told me the fees were available immediately. I went and used my card three times later that day. A week later I check my account and find they charged me three $38 NSF fees for those charges. Even though my statement shows the deposit that day. Then three days later, with still plenty of funds in the bank, they charged me another 4 $38 NSF fees. I asked them why I got the first three, and they said the charges took place the same day, but the deposit hadn't been recorded till after. Bull. They submit the deposit immediately and you get a computer printed deposit receipt back. Then for the four additional charges three days later, they explained, using terms I have never heard in my college educated life, that the first three fees three days prior caused the charges when additional charges went through after my deposit. Didn't make any sense, but they still didn't refund them. I deposited $1000, had five charges after I deposited it totaling $60 over three days and paid $266 dollars in NSF Fees. Nice way to stick it to your customer.

I overdrew my checking account last week, and was out of town on business. There was not a BBVA Compass branch in any of the cities I was in. I called customer service to explain the situation. They told me a customer care specialist would have to contact me within 48 hours. It was nearly a week before someone returned my call. I racked up almost 500.00 in overdraft fees, causing 3 checks to be returned. I also had an unauthorized debit that I was charged to NSF fees for. When I called on Friday and told them it was not authorized, they told me they could not dispute a pending transaction. Of course not, the were waiting to charge me another NSF fee on Monday. When I was traveling I also checked my account online, at one point it showed the checks that were returned were paid. Not pending, PAID. They were playing a "shell game" with my checking account. This is very deceptive.

Just when I thought banks had fees for everything.
I had 4 accounts with compass and while all the accounts were Free Checking they managed to apply a fee of $5.00 per month for 2 years because the account was INACTIVE!
I called the branch and the 800 service they told me in 2006 they sent a statement our explaining that accounts that were not being used would be changed a service fee of $5.00 per month.
So much for letting your money sit in a back. I didn't use any of the accounts for nearly 3 years then when I got back in state I found money missing. The manager told me if I transfered a Penny every 6 months no fees would be applied. If this doesn't take the prize for STUPID FEES I don't know what does. How much does it cost to not do anything with your bank? According to Compass $5.00 per month.

Account holder for over 7 years and I mistakely used the wrong card for a purchase resulting in an overdraft in my Compass acct.
Compass rearranged the only other draft made to the acct. within the last two weeks (even though it had showed clear prior to the accidental charge) so that additional fees could be imposed. So $76.00 in for one mess up and then since I do not live near a branch.. I was unable to make a deposit quickly and they tacked $7.00 a day on for each day the acct. was overdrawn for 21 days! So for one charge of $395.00 - Compass charged my $226.00 if fees! That is an awfully expensive short term loan... and I never asked for it-- The way that they process transactions are intended to clear larger debits first which makes it more likely that they can charge more NSF or overdraft fees for all the small charges that wont clear because of the larger going thru first. Deceptive at best and completely unethical to charge someone for a loan they did not apply for and one in which the terms didn't have to be disclosed until after the fact.
How is this legal? COMPASS BANK BBVA makes millions in profit from overdraft & penalty charges alone annually! Wake up consumers and stand up for your rights-------------- we shouldn't be paying high interest loans for debit transactions!