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Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: Class action lawsuit 70

L
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2:12 pm EST
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What is there NOT to complain about at this point? Browse this forum and you will find it all. Just how low will one bank go? BB&T will show you.

My post on this complaints board is at this link:
BB&T Bank — They will flat ruin you!

Here's a link you may find of interest:
www.lieffcabraser.com/consumer/bbt.htm

They are investigating BB&T complaints now. Share your story with them for a class action lawsuit.

With all that BB&T has done for us? We should return the favor don't you think? What's that they say..."Turnabout is fair play"?

Best of luck to us all,
D. Garner

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

70 comments
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fernando1
Olympia, US
Jul 14, 2012 8:01 pm EDT

Hello,
My name is Fernando Padron. I am currently an soldier assigned to Fort Lewis Washington. I have been trying to get my bank to help our family avoid foreclosure in our Florida residence for the past few months. This is a loan acquired by the USDA in 2008. The bank has not offered any help and is seeking a foreclosure. They want me to move my family back to Florida so they can begin to see if I even qualify for a home loan modification.
Under the new Making Homes Affordable Plan there is a provision for service members who had to leave their homes to serve even stateside. BBT does not take this provision under consideration

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francoisb
Charleston, US
Dec 13, 2011 10:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

you're wasting your time with a class action lawsuit. The only winners here are the attorneys. You will receive the amount of 1 overdraft fee by joining. If you have the money or a attorney friend, file a individual lawsuit adding punitive damages, you will win and get more!

DO NOT use these guys www.lieffcabraser.com/consumer/bbt.htm

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marc bruno
LEHIGH ACRES, US
Oct 15, 2011 4:57 am EDT

I bank with Bb&t I been with them for a year now I’m sure that I paid over $3000 worth of unfair overdraft fees.I get charge those fees on pending transactions, posted transactions while my account in the positive. there’s time I’m in the positive which include my pending transaction, I got $175 worth of overdraft fees for posted transactions while I’m in the positive, I went to the negative due to that overdraft fee and then more overdraft fee for my pending transaction. When I check my balance I’m negative overdraft fees. I went to the bank I ask the teller why did I get charge these fees she looked and said she don’t see why I spoke to the branch manager she claimed the fees are for posted transaction from the previous day, I’M IN THE POSISTIVE PEOPLE.I have my statements to prove it. This happen multiple times. The other scenario, I was in the negative for 6 different transaction worth $1 each from Redbook movie rental it was a Holliday I also had a pending ach deposit of $200 which was my highest transaction, all these transaction were posted together, the highest one first like the policies claim, in my case that will be the $200 and then rest, they still charge me $35 for each $1 transactions even after my deposit was the first one posted. This is not right I strongly support a lawsuit against them.

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Naupolis
Landover, US
Apr 25, 2011 5:42 pm EDT

Ladies and gentleman, this has really gone too far. I'm looking at my transaction history and it shows overdrafts for items that should have been paid. The account balance was positive and had sufficient funds to cover the alleged overdrafts even after the fees were posted! They responded that they have a different view of the activity on my account and that the fees were justifiable. Five different fees were charged and yea, they posted an electronic direct deposit the next day after it was received the previous day before 2pm. They have held transactions from the ledger and posted them after I took advantage of funds that were available to me. The list goes on. A class action suit will be do better, but I am personally going to pursue them for what has been illegally taken!

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eyomya
Charleston, US
Apr 21, 2011 12:17 am EDT

We are complaining the wrong way if you go to this link you can send your information to a top attorney and if enough people send them detailed, good information maybe we can get a class action lawsuit started against BBT Bank. http://www.lieffcabraser.com/about/1/class-action-faq
This link takes you to a law firm that handles cases nationally, so you can contact them with your information no matter where you live. Pass the word on to anyone you know that has had an issue with BBT. There is power in numbers.

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scricco
garner, US
Apr 07, 2011 4:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a purchase on Sunday morning and wrote two checks for it. On Monday morning I called the bank and asked when checks post. They told me at midnight. At three pm I made a cash deposit. I asked the teller if this was applied to the account immediately and she said yes. The next day I had a $70 charge for NSF. When I asked how that was possible, I was told that the person deposited the checks before I deposited the cash by 2 hours. When I said their check wasn't suppose to post until midnight, they said that they go by times. Yet, I know when I make a deposit into my account from another bbt account, they put a hold on it at least until 12 am. Now I have multiple fees mounting up because my account is shorted. Even if I try to cover the returned checks, they are still going to charge fees because the date they were originally deposited is before the date I put the money in to cover them. This is a no-win situation for me.

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mcwilli
Cheraw, US
Mar 15, 2011 2:15 am EDT
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My husband and I own a small construction company. We took out a loan with them and built a spec. home back in 2007. The home appraised for over $760, 000 at the time we were building and we were told we could borrow up to 80% of that amount. But, we only borrowed $460, 000. After we finished building the spec. home is when the bottom started to fall in the building industry. The house sat for 1 year and we made every monthly payment on time. The interest only loan came back up for renewal, and I don't understand exactly why but the only way you all would renew was if we put up our lot next door toward the loan. The lot next door was purchased for $122, 500. So we did it because we had no choice. Well another year past and the home is still sitting and the loan came back up for renewal. This was in August of 2010. This time they wanted the interest payment of $1, 582.00 plus another quarterly principal payment of $8, 000. This came up to a monthly payment of $3, 582.00. We couldn't afford it. So we asked the bank if we could do a deed in lieu of foreclosure. They came back and said no. We wanted to do a short sale and they wouldn't except. No one wants to deal with us at all. We offered them the house and the lot next door but now BB&T says the house appraised at only $440, 000 and the lot next door is at $39, 000. If it appraised at that much and I am willing to sign off on both the house and the lot why won't any one deal with us. This is the deal we received: they are taking the house, taking the lot, and want us to sign a note for $60, 000. I'm sorry but we are already struggling. My husband was without any work for four months. That's why our credit card bills are so high. I have three kids, a mortgage on my personal home, credit cards out the ying yang. Our debt to equity ratio is so bad, I don't think anyone has even checked how much we owe. The building industry has been at a basic stand still. We are competing with foreclosures so that's why we can't sell the home for what we owe.
I can't believe we are being treated this way. If the loan had been left the way it was we could have rented the home and paid the payment. But they went so sky high there is no way. We have been with BB&T for 18 years and have paid off several loans with them. I would love to join a class action law suit!

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BBTSUX
, US
Feb 15, 2011 7:13 pm EST

I had BB&T tell me that Cash no longer counts as Cash in the account. Had them send me their policy booklet, which states that CASH is always IMMEDIATELY deposited into an account. Doesn't say only on business days, doesn't say only during the week, says that so long as you deposit CASH into their account it counts as cash.

I had multiple overdraft fees pulled because I made a deposit in cash on Saturday morning thinking that it had gone through (According to THEIR policies.) and into my account immediately. Monday I come to find out I've been charge over $300+ in overdraft fees because they held the cash as if it were a check! They refused to refund my money and offered to resend a policy pamphlet to my house. Read it again, only to see...guess what... CASH IS STILL FREAKIN' CASH! They still refused to refund me.

I've been with BB&T for over 15 years, but I am leaving them forever. Absolute crooks and scammers. I have had so many issues with them taking money out of my account when I have a positive available balance, because they're "holding" charges. So I get hit with extra fees, and they hold the charges until they're able to charge me additional overdraft fees.

I hope somebody goes after them. I plan on joining in on the class action lawsuit if somebody ever does!

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Lori Boorse
, US
Mar 14, 2018 1:13 pm EDT
Replying to comment of BBTSUX

what is listed on the bank services agreement is that any deposits made on Saturday do not count until Monday because Saturday is not considered a business day. While it may not be listed in the bank services agreement as exception in "cash being immediately available" dection, it is listed inarea that talks about Sautrday banking. I agree that it should count immediately. I know it doesn't because of banking technical constraints. Maybe they should just be closed on Saturday?

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dena s
Boca Raton, US
Jan 11, 2011 1:57 am EST

I have had the same problems with direct deposit into my account and available balance posted. But as soon as i used my debit card I had 400 in overdraft fees and got the same response as all of you. They need to be stopped!

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puttergirl73
Virginia Beach, US
Oct 05, 2010 10:56 pm EDT

I am soo MAD at BB & T - Like many of the people who have posted here, I have been a BB & T customer for many years (over 20) and I have had enough of their charging multiple Overdraft fees. I am pulling ALL of my accounts and moving them to another bank. I cannot not afford to deal with them any more. Please count me in for a class action lawsuit!

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manstey
, US
Oct 05, 2010 10:30 pm EDT

I agree with all of the above. They need to change their policies before they invite major trouble. I am a victim of multiple OD fees and believe they are misleading and borderline criminal.

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Real TIred
Raleigh, US
Jun 05, 2010 3:40 pm EDT

I have never know a more stinky sleazy bank.

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catchick30
dunn, US
Mar 06, 2010 8:35 am EST

Ok so last friday I look at my account and they had hit me with 2 overdraft fees. The thing is, when I looked the day before I had a positive balance of $70+. They had made "available" to me an automatic child support deposit, but lo n behold that same available balance didnt cover 2 small atm purchases that posted the same date (next day)as my deposit. For $14 they charged me $70. I was livid. So I called. 3times! Each time I was told that the atms were before the deposit. I explained that they had givin me access to my deposit (available balance) on thursday morning so why would that not cover fees that posted thursday night? Again same answer they were done before the deposit. Called 3 times talked to 3 people, and also went thru bank web site with 2 emails which garnered the same response of "MY ERROR" charges stay. (also got charged $4 for calling, $2 for 2 of the calls, maybe i should push my luck and get THESE charges back too).
Came to the internet and found info (this site possibly?!) Alot of people saying the same thing about bb&T. 1 site directed me to Lieff Cabraser Heimann & Bernstein (link above in article)
AND ALSO NC commissioner of banks (Link above in article)
I contacted both thru internet, filed complaint with both, sent signed form to NC Com. Of banks.
GUESS WHAT, I found a lovely refund of $70 this morning, of course I have recieved NO correspondence from the bank and Im not sure which method got the job done but I am very pleased to have my $ back.
I advise (especially if it has to do with automatic deposits) to contact the above links, It worked for me even though BB&T told me NO 5x's .

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lmhk29
, US
Jan 20, 2017 6:57 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of catchick30

I know exactly what your talking about my son just had this same issue.

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Ron Coletta
, US
Feb 23, 2010 7:51 am EST

You're right they are full of it. Fraudulent purchases made on my debit card and they still charged me over draft fees. ###-holes! Crooks!

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meldanielle
Corolla, US
Feb 10, 2010 7:45 am EST

I have had many issues with BB&T in the last year due to their policies on posting payments and posting overdraft fees. Sometimes companies take out money before they are supposed to or without authorization. Last month I had to file a fraud report to get them to stop releasing money each month to some fraudulent insurance company that continued to take money out of my account each month despite my notification to the bank that I did not authorize it. Finally they refunded the last month only. Well this week my school took out my payment before I had authorized a transaction and before I had the money in the account. I went over to BB&T and deposited enough money to pay for the item and the overdraft fee. The lady at the counter guaranteed it would cover both. Well that was on a Friday. I had one pending transaction for 3 dollars from Thursday as well. Well Tuesday morning when everything finally posted they posted the more expensive transaction from Friday before the one from Thursday and posted two overdraft fees. I called to complain for being misinformed and for the transactions being posted out of order and they told me because they had refunded money last month that they would not refund the fee. It is rediculous. I have also had BB&T charge me for the authorization and the charge on the same item. The bank definitely does not care that they are ripping people off.

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Cindyb73
Glen Allen, US
Jan 19, 2010 3:35 pm EST

I just wanted to advise everyone to do this. BB&T really needs to change the policies they have. I have been told it was because they would get bad checks and not know until the money was out, however because of that then that is the reason they charge someone all of these fees. They always hit debt before credit so even if it is your fault you are negative you can not deposit to catch it because everything that is pending will get a fee. They say they pay the biggest amount first for the customer because of home and car payments etc. However they REALLY do it so they can get more fees. If they had taken the smaller charges first, I would have gotten one fee I got 7 because of them! They need to be sued. Here was my letter to the lawyer! Please send your story to and hopefully we can change it!

I am a customer of BB&T and they have charged me unjust fees in the past however this recent incident was the last straw:

I am currently in Bankruptcy and they are aware of this. I had a medical bill company try to garnish my account. I let the bank know as soon as I was aware and was told that it was a mistake and would be released. It was released, however because they took $700.00 the day after Christmas on hold then my other checks out bounced. They charged me $560.00 in FEES and even charged another 200 in fees the same night I made a deposit of 2900.00! They take the biggest check or purchase and put it through then the little ones so they will have more fees. They should have only had 1 fee and there were 7. They also deposit debt before credits so if you make a deposit to cover yourself you are still screwed. They advised me that they could not refund any of the fees because they have helped me in the past. I have had this account for 15 years. Not right and they should be sued!