BatteriesPlus
reviews and complaints

Batteries Plus, Store 260, Shawnee Kansas, does not honor their automobile battery warranty; but were able to diagnose a bad battery and put the fault on the customer as “Customer Battery Neglect” because of a “frozen”battery; then offered the customer to buy a replacement battery at a discounted price.
This battery was only four months old. The car sat no more than a week outside. The car was driven during those four months, and not garaged. The car, one day just did not start. Kansas City did have some very cold weather during this week; however the other two cars and truck weathered that week and started just fine. Just the “Batteries Plus” battery did not. I brought the battery in the house and tried numerous attempts at charging it; the battery was quite dead, no voltage and would not attempt to take a charge in any way.

I brought the battery to Batteries Plus with the purchase receipt. The salesman determined that the battery was frozen by “feeling the case”. The battery would not take a charge and had no voltage. He determined the battery was “Customer Battery Neglect” and would not honor a warranty replacement battery. I believe the battery was either a low quality battery or the battery was a factory defect from the start and when the cold weather came in, this ‘marginal’ battery was not able to start in the cold, and may have shorted internally, damaging the battery for dead. I can’t explain how the battery was “frozen”, when the battery was in the house trying to charge for a week. My advice is “buyer beware” of Batteries Plus for inferior car batteries and putting the blame on the customer rather than just replacing a very new battery for another keeping the customer satisfied. To add too insult, the owner of this store was just as useless and backed the salesman’s analysis.

My 12 yr old son purchased a 12v Welker Battery for his pocket bike with his cash. He brought it home and used it for a couple of days before it died, way earlier than it should have. Tried to charge it but it would not take a charge. We took it back to batteries plus where it was purchased. The clerk informed us that it was indeed bad, but since my son purchased this with cash and did not have a receipt, the would not replace it. This is a battery that is unique so they knew it was from them and in near perfect condition.

I suggest people do business with companies that do the right thing when they sell a bad product.

I went to the Orlando store on Orange Blossom Trail to buy a watch battery. I was told that I could buy a battery that they would install for $9.00 without a warranty, or pay about double to include a "lifetime warranty." I felt that with a new standard battery, I could expect at least a year's life from it. In 3 months the battery died! I would not buy anything else from this company.

Bought a battery from Battery Plus with a three year warranty. Since this is a convertible, I opted for the more expensive, higher AMP battery which I think was a 720CCA. One and a half years later it failed. Called the store, said it would be prorated and come on down. Got there and he calls some guy from Advance Auto to double check the specs. Told me that according to Batteries Plus and Advance Auto that the battery called for in this car was a 525CCA. Tried to tell me if I put a too big a battery in a car that the alt wouldn't be able to charge it. When I complained that he was replacing a more expensive battery with a cheaper one, he continued with his sales lies. This put me in a bind; if he'd told me this on the phone, I could have called a few places to check around. Not knowing if this bad battery would last another day or get me home, I took the 525CCA that he prorated. I found out that the 525CCA would fit but every auto parts store had about three upgraded options for a better battery.

That was June, now it's November and that 525CCA battery has failed. The manager has graciously offered to upgrade me to a higher amp battery at my own cost. How kind to replace a replacement I shouldn't have ever been given. The replacement should have been like kind and like quality. I think I'll take the smaller battery, let it fail in another five months and let them give me a second free battery.

Want a good battery, anyplace but this place.

First off, lets get this out into the open. Batteries plus batteries, despite their explicit denial, are refurbished and recycled. I purchased a battery for my brand new 2009 motorcycle, that has had all of the routine work and diagnostics performed, and is in perfect working condition. The battery looked "used", and the date stamped was several months old, but when I installed it my bike fired up and it worked for several months. During the winter, I pulled the battery and placed it on a workbench attached to a batttery tender. As soon as the weather broke I put it in my bike and went for a ride. Started fine. After a couple days of rain, I went to start it again, and it would not fire. I recharged the battery, and it kicked over again. After a few more days of non-use, the battery was unable to hold sufficient charge to fire. I took it back to the store, it being only 7 months into a 1 year warranty. They tested the voltage and told me that I was mistaken, the battery was working properly. I asked them to keep it for a few days, so tthat they could see the battery looses it's max charge by simply sitting unused. They called me and told me that the battery was working "better than our new ones on the shelf", and that the problem was obviously my brand new motorcycle. Having run a diagnostic on the bikes charging system, I knew that the problem was the battery not holding charge. This is an indication of a bad battery, shot, kaput, useless, and most importantly, old. The manager agreed to honor his warranty after much heated arguing, and give me a new battery in exchange. I brought the new battery home, put it on the trickle charger for a few days. When I put it in my bike, it would not fire. Now either they gave me a bad battery, or, and this is more likely, the # manager gave me back my original battery to play a fast one, and prove to me that my battery worked. I went right to the store, extremely angry, and demanded a new battery off of the shelf. I installed the brand new battery that I personally picked off of the shelf, and the bike fired right up! And is running fine for days now. The manager had the nerve to call me at 8am the following morning, angry at having been found out for his # dishonest business practices. He denied giving me back the old battery, and I not having marked it before I returned it, had absolutely no way to prove it. He was unprofessional, dishonest, and unpleasant to deal with. All in all, this was way too much of a hassle, and I will spread the word to every biker I know to never to business with batteries plus again. They give you batteries that fail far too soon, because they are all recycled and recharged refurbished old batteries. They don't stand behind their products, and lliterally "fight" with their customers in the most unprofessional way possible. #, selling # products. I will buy yuasa from this day forth, because trying an off brand isn't worth the 10$ you save.

We bought a battery for a cell phone and it went dead faster that the 4 year one we already had. NEVER buy from them!

Moral of story: neither dell nor hp battery fit in the computers and battteries plus employees blamed the computers not the batteries.

My husband bought a battery for his hp computer nov, 2010 opened the package and the battery did not fit. We returned it to the store within the 14 days and they returned all of his money. I noticed that the package was already opened. I mentioned to the store the package was already open, the man stated that they open all packages. The battery did not fit. I returned the battery within the 14 days. It was the same scenario but I was charged a 15% restock fee that receipt stated "may apply".
Difference - man got all his money back – woman got 15% restock fee.
Store response: teresa walker co-owner, batteries plus 217/218: it is currently our company policy to charge a 15% restocking fee on "most returns". This charge is indicated on the bottom of all sales receipts. Also, whenever customers bring their applications into the store, we make sure the battery they are seeking actually fits that application. To do so, packages, to include laptop batteries, are opened. The practice of opening packages is not allowed per corporate return policy: product (S) must be in unused, unopened (my package was already opened) and resalable condition.

My experience with batteries Plus started when I called the store to see if they had a replacement battery for me Dell D820 Laptop. I was told yes that they had a replacement battery made by Rayovac COM10005 for $115.99. We drive 30 minutes across town to purchase (2) Rayovac COM10005, for my Dell D820. Once we get to the store the young lady that I spoke to on the phone were busy, so the manager Ken waited on me. Ken the store manager charged me $125.00ea., and then I said no I was quoted $115 over the phone. He went on to tell me that I was quoted the wrong price, until I told him by law he had to sell it to me for the price quoted. At this point I should have known that, there were problems to come. For 2 weeks with this new battery, now my laptop is turning off with no warning. I took it back to the store that was closer to me, only 15 minutes away. I walked in and the manager Ken that over charged me is now at this store. I told it that there is a problem with the battery and wanted a refund; he refused to give me a refund. I asked for an exchanged and he refused an exchange as well. He stated that if there is a problem with the battery, which he needed to send it back to Rayovac to have it tested. I asked at this time what do you expect for me to us meanwhile, he said oh well. So I asked for the 800-number and he said why do I need that? I called the 800-number and they called Ken the store manager and told him to replace the battery. She told me if the laptop still shuts down it could be my laptop. Since I use this for business, I had to call dell to get them to replace the motherboard and AC Adapter. After doing all of this I am back to the same problem, which a battery that doesnt do a full charge and shutdown whenever it feels like it. Doing this time pulling the battery out to reset the laptop the battery fell and has a very small crack but still works. Batteries Plus in Richmond, VA refuses to take it back, for a refund. I have called the 800-number for batteries Plus and they care less and tell me that the store is following company policy. We I am looking to sue batteries plus for selling batteries that have known problems that do not work with Dell Latitude laptops.

GolfLogix GPS-8 unit quit working. Contacted their support by email, they wanted it sent in to diagnois. Got RMA on the 17th of Nov. and sent it in by UPS on Nov. 18. I inquired again on Dec. 9th because I had heard nothing for 3 weeks, they answered back on Dec. 11th and said it was forwarded to a manager and they were going to check into it. I inquired yet again on Dec. 18th saying I would just like to know one way or another if it could be fixed. No answer so I sent complaints to all department I could find listed in the Garmin Company and I got back so CYA excuses and finally an email saying it couldn't be repaired. It took 34 days to determine that it could not be fixed and that was only after extreme pressure was applied! Not a bad product but terrible customer service.

Never ever ever, buy anything from batteries plus.. They are quick to take your money, but do not deliver your items. The phone number is not in use and they do not reply to emails or letters. Basically, they just steal your money. I cannot believe this is actually possible but there you go.

Other people seem to have the same problem, I will now try and make a formal complaint and i'm trying to get my money back. Batteries plus just take your money and never even bother to get back to you. You are warned, avoid this company like the plague.

I bought 4 separate 6 volt golf cart batteries from Batteries Plus in Tucson (Wilmot Location). I have them tied in series in a 24 volt configuration for a special solar application. I regularly check the status of my batteries and make sure they are always charged and maintained properly. One of the four batteries began to have a diminished capacity. When the other batteries where at 6.2 volts this one battery was at 5.8 volts. There is no reason for a battery in series with other batteries to be unbalanced unless it is bad.

I took the 1 year old defective battery back to the store where I purchased it and they said they would have to fully charge it before they could test it and I would have to leave the battery overnight. I called the next day and they said the battery was fine and I could pick it up. They had charged it for over 10 hours with a 40 amp charger. When I picked it up I asked them what the battery voltage was and they said "6.5 Volts". I thought that was pretty good and I was pleasantly surprised they were able to get it charged. A fully charged 6 volt deep cycle battery should read about 6.35 volts fully charged and almost 7 volts if it just came off the charger. After I put the battery in my car, I tested it with my own volt meter and it was only at 6.1 volts. I went back inside and told them that it was only 6.1 Volts.. They said "well it passed the load test so its fine". The problem is that a load test is not the same as a capacity test. Also they refused to do a hydrometer test because they said it would be inaccurate because I added distilled water to the battery, which may be true, but that doesn't mean that the hygrometer test should read dead.

I attempted to prove my point and explain that the load test is not the same as a capacity test, and they refuse to understand what I am saying. In fact, they kept saying things like

"whatever.. I guess you know something about batteries that we don't".

"here you go, you battery is charged and ready, you can come pick it up any time".

"I've been here for 10 years and I think I know what I'm talking about"

"Your volt meter must be bad".. Note: My volt meter is $400 certified calibrated fluke meter... EXTREMELY ACCURATE

"its over 6 volts so its charged"

and my favorite:

"Whats the difference between a load test and a capacity test!? There is no difference".

The entire experience was dreadful. All they did was talk to me like I was stupid and treat me like I didn't know what I was talking about, but in fact, they didn't know what they were talking about... Either that, or they didn't want to warranty the battery. Now, I've made several trips to the store (40 miles round trip each time) and walked away angry each time. They are rude, a-holes and scammers. I still have yet to know if they will warranty my battery, but even if they do I will never buy from them again... not because of the defective battery (that is expected to happen occasionally with batteries), but because of their lack of knowledge and rudeness towards me.

I know all of this might be a little too technical for a lot of people to grasp the profoundness of their errors, but please believe me... Me and my fellow engineers just laugh and cringe when we talk about this. Batteries plus Tucson location on Wilmot is STUPID.