BatteriesPlus
reviews and complaints

I purchased a battery for my truck in November 2014. It stopped holding a charge, so I charged it, removed it, and returned it to the store. The person waiting on me try to tell me the 3 year warranty had past 6 months ago. I told him there were still 6 months on it. ( good math ) He then told me I would have to leave the battery so they could test it and that it would take about 4 hours. 4 hours ? I informed him it was fully charged. He told me I would have to leave it and they would call me.
This was around noon on Sunday 5/21. A week later and have heard nothing. I've been in the automotive industry my whole life. It's hard to believe with this kind of service, or lack of, that batteries plus is still in business.
Needless to say, being told I would be without a vehicle on a Sunday was enough to make me just go somewhere else to purchase a new battery and write off batteries plus as useless.

I ordered a battery for my car online and specified a store in Medford that was about Miles from me. It accepted the order and diverted it to the Eugene store that is over a 100 miles away?

Here is where this gets good. I get a confirmation saying that it is ready for pickup 100 miles away? So I call that store and he says I will cancel the order, issue a credit and send you a copy of it. well 24 hours goes by and no e-mail and no credit to my account. Next day I call Neal at the Eugene store he tells me he issued it, sent me a copy of the credit and he says it is out of his hands he sent it to accounting. I asked for the general managers phone and talked To Bob Carnes in I think Portland which was rude and quit aware of this practice. He tells me it will be 3-5 days before I see the credit? This is bull, and just a way to use my money. credits on cards can be issued just as fast as a debit.

So kudos to Sears they had what I needed and charged for a core charge that was issued the minute I brought back the old battery.

I am in my 60"s have been on both sides of these issues. I feel like Batteries plus allows these lousy accounting practices to exists to there advantage. I will never bother with doing business with again with them. These practices are unacceptable in today's market.

Advice: file your complaints with the ftc! Like many of you, I have been taken advantage by batteries plus. I bought two batteries which didn't work. Despite the statement on the invoice describing how they want all consumers happy and will take returns with the receipt, neither is true. Their franchisees are poorly trained, and lack the ability to deal with the public; let's not even mention their lack of common courtesy. The corporate president and his minions just listen to your complaints, ignore them and do nothing. This company has severe problems. They are essentially committing fraud by offering warranties they do not honor, and refuse to accept returns even though they indicate otherwise in writing. Take action and put their feet to the fire.

Took i-pad to batteries plus bulbs. Only problem was it wasn't holding a charge. Two weeks later and 6 trips to the store, l picked up my i-pad destroyed. Tried to offer refurbished said I want my money back. Received my money and ran as fast as I could out of there customer service was the worst I ever experienced. Went to apple store, purchased brand new air pad and very happy with purchase and customer service at apple? I am enjoying reading these compailnts against batteries and bulbs on my new i-pad. I too am in customer service and will not recommend this store at all. I have plenty of opportunity to recommend but remain silent, my only vengeance is what goes around comes around, and that this store won't be around long.

Bought an optima battery at the middleton wi store in january 2014 with a 3 year free replacement for $179.00.in november 2015 the battery would no longer hold a charge. The store charged the battery and said the cca was still within the limits and would not listen to the fact that in a week of non driving the battery would go dead on its own. They blamed the car but that was checked and was not an issue. Never had a problem with optima batteries in the past. New interstate battery works flawlessly for the past 2 months in the same vehicle. Would like either a new battery or a refund.

I purchased a battery for my Honda generator at the Tuscaloosa Alabama store. They gave me one off of their charge rack. It was HOT from overcharging. I was told in a condescending manner this was all they had. Three months later after this even though I kept battery charged with a battery tender this burned up battery will not hold a charge. I have not be able to locate the receipt so now I am stuck with it. I have learned a lesson about this company, do not buy battteries from the battery plus stores.

Purchased this battery on 9/ 25/15 between 11:00am & 12:00 noon. Man told me it was most likely the battery causing the problem. Cost was $16.00 even. Put it in cell phone on 9/27, phone still did not work. Messed with charger, and the plug, apparently was loose or something. I moved it several times from side to side and it started working. I could not find the receipt anywhere, and am not really sure that he gave it to me. Just don't know! I went to the store 636 S. Stratford Rd. W-S, NC 27358. I went to store 1st chance on 10/3 and explained this to the man. He gave me no options, no receipt no discussion! I don't think this is right. They say they want us to trust them ! Really

The battery has an internal short, I am a mechanic so I know. Took it in to the temple texas store. When I bought it, I was told it they had a one year warranty. They recharged it and gave it back to me for a new one. How do I know? I marked the battery before I gave it to them. Called the big mucky muck store corp. And girl basically called me a liar. Warrenty runs out on the 18th of september. They put my info in the computer, when I bought them, how convenient its not there now. Even if I produced a receipt, which I can, they have no replacements in stock, (for 3 weeks?) and don't expect any, again how convenient, called the harker heights store, same song and dance. Will never buy from them again and will make sure my friends and family don't either. Their customer service is terrible.

Appalling company - do not deal with. Only wish I had discovered these reviews prior to placing an order. Numerous attempts to contact seller - all negative. Does not answer telephone number [protected] & [protected] is constantly engaged.
Order placed on 11/09/2014 - payment made via Paypal, but no communication received at all from Batteries Plus. Sent several emails - no response received. I requested a full refund of all monies paid.
Recorded dispute via Paypal and suddenly within minutes a refund was (hopefully) received! Seller claimed they had not received any order - unbelievable, why would a payment suddenly have been made to them without any accompanying order! What a right shower - will be spreading the word far and wide about this disreputable company and reporting them to their local Trading Standards office. Despite being recently bereaved (loss of my husband who always dealt with all things battery related), this rogue trader picked on the wrong person when they upset me. Absolutely shameful!

Batteries Plus, Store 260, Shawnee Kansas, does not honor their automobile battery warranty; but were able to diagnose a bad battery and put the fault on the customer as “Customer Battery Neglect” because of a “frozen”battery; then offered the customer to buy a replacement battery at a discounted price.
This battery was only four months old. The car sat no more than a week outside. The car was driven during those four months, and not garaged. The car, one day just did not start. Kansas City did have some very cold weather during this week; however the other two cars and truck weathered that week and started just fine. Just the “Batteries Plus” battery did not. I brought the battery in the house and tried numerous attempts at charging it; the battery was quite dead, no voltage and would not attempt to take a charge in any way.

I brought the battery to Batteries Plus with the purchase receipt. The salesman determined that the battery was frozen by “feeling the case”. The battery would not take a charge and had no voltage. He determined the battery was “Customer Battery Neglect” and would not honor a warranty replacement battery. I believe the battery was either a low quality battery or the battery was a factory defect from the start and when the cold weather came in, this ‘marginal’ battery was not able to start in the cold, and may have shorted internally, damaging the battery for dead. I can’t explain how the battery was “frozen”, when the battery was in the house trying to charge for a week. My advice is “buyer beware” of Batteries Plus for inferior car batteries and putting the blame on the customer rather than just replacing a very new battery for another keeping the customer satisfied. To add too insult, the owner of this store was just as useless and backed the salesman’s analysis.

Being insulted and degraded by the manager of the Roseburg OR batteries plus must be one of my favorite things because this is the second session I have endured.

I enjoy nothing more than spouted ignorance such as “ We at batteries plus make the best batteries here in the USA” and “Other manufacturers products are inferior because they are made in Mexico" (I personally take offense to that being I am half Hispanic and have many hard working family and friends who work in Mexico) -or- “Sir, your equipment and experience in using the batteries it is the problem” ( albeit a $2000.00 charging system with a solar array designed by an engineer and run by one of his employees who has installed hundreds and has never had a problem with any) -or- “The last defective battery you returned I resold at almost full cost to another customer after telling him it was a blem item and failing to mention that it doesn’t hold its rated capacity” Not once was it the batteries fault (being they have already been proven to not hold up to stated capacity within warranty terms, by multiple capacity tests by two separate professionals, not once, but twice before, tests they refuse to attempt, being I was told “They do not have the correct equipment to do so“) .

The sad part of all this is not once was I asked what could be done to remedy this issue or what he might do to assist me in obtaining another brand of battery ( being that was the actual reason I was in the establishment and had $400.00 dollars to spend for that purpose but just didn’t want to purchase the proven overrated, poor quality battery). I never once asked him to replace the battery for free, all I asked is how the warranty worked and if it was still effective. The battery I originally purchased a “Werker “ had a three year pro-rated warranty that had been replaced by one of the batteries in question the “Rayovac 6 volt pro series 120 amp hr” not once, but twice in one year coming to a grand total of three sets of batteries in less than a three year period with none holding capacity for there stated warranty period so in actuality this battery still had a pro-rating on it. It is clear these batteries do not perform to spec within the stated 1 year warranty and most defiantly are over rated in there amp hour capacity and performance. If Batteries Plus feels otherwise I suggest they obtain the proper testing equipment to prove my stated claims false instead of the repetitious condescending insinuation of “I am making it all up”.

So if you enjoy such customer services as “defamation of character”, “racist slurs” and numerous condescending remarks, gestures and looks all coming from the mouth of a inane self proclaimed genius in the field of batteries, by all means let Batteries Plus sell you a defective returned product, or if you prefer one that is far from it’s rated capacity and stated warranty, being they want you to not spend your money with that “Mexican junk dealer” being they wouldn’t want to give up a customer that they could freely insult at a later date.

My 12 yr old son purchased a 12v Welker Battery for his pocket bike with his cash. He brought it home and used it for a couple of days before it died, way earlier than it should have. Tried to charge it but it would not take a charge. We took it back to batteries plus where it was purchased. The clerk informed us that it was indeed bad, but since my son purchased this with cash and did not have a receipt, the would not replace it. This is a battery that is unique so they knew it was from them and in near perfect condition.

I suggest people do business with companies that do the right thing when they sell a bad product.

I went to the Orlando store on Orange Blossom Trail to buy a watch battery. I was told that I could buy a battery that they would install for $9.00 without a warranty, or pay about double to include a "lifetime warranty." I felt that with a new standard battery, I could expect at least a year's life from it. In 3 months the battery died! I would not buy anything else from this company.

Bought a battery from Battery Plus with a three year warranty. Since this is a convertible, I opted for the more expensive, higher AMP battery which I think was a 720CCA. One and a half years later it failed. Called the store, said it would be prorated and come on down. Got there and he calls some guy from Advance Auto to double check the specs. Told me that according to Batteries Plus and Advance Auto that the battery called for in this car was a 525CCA. Tried to tell me if I put a too big a battery in a car that the alt wouldn't be able to charge it. When I complained that he was replacing a more expensive battery with a cheaper one, he continued with his sales lies. This put me in a bind; if he'd told me this on the phone, I could have called a few places to check around. Not knowing if this bad battery would last another day or get me home, I took the 525CCA that he prorated. I found out that the 525CCA would fit but every auto parts store had about three upgraded options for a better battery.

That was June, now it's November and that 525CCA battery has failed. The manager has graciously offered to upgrade me to a higher amp battery at my own cost. How kind to replace a replacement I shouldn't have ever been given. The replacement should have been like kind and like quality. I think I'll take the smaller battery, let it fail in another five months and let them give me a second free battery.

Want a good battery, anyplace but this place.

First off, lets get this out into the open. Batteries plus batteries, despite their explicit denial, are refurbished and recycled. I purchased a battery for my brand new 2009 motorcycle, that has had all of the routine work and diagnostics performed, and is in perfect working condition. The battery looked "used", and the date stamped was several months old, but when I installed it my bike fired up and it worked for several months. During the winter, I pulled the battery and placed it on a workbench attached to a batttery tender. As soon as the weather broke I put it in my bike and went for a ride. Started fine. After a couple days of rain, I went to start it again, and it would not fire. I recharged the battery, and it kicked over again. After a few more days of non-use, the battery was unable to hold sufficient charge to fire. I took it back to the store, it being only 7 months into a 1 year warranty. They tested the voltage and told me that I was mistaken, the battery was working properly. I asked them to keep it for a few days, so tthat they could see the battery looses it's max charge by simply sitting unused. They called me and told me that the battery was working "better than our new ones on the shelf", and that the problem was obviously my brand new motorcycle. Having run a diagnostic on the bikes charging system, I knew that the problem was the battery not holding charge. This is an indication of a bad battery, shot, kaput, useless, and most importantly, old. The manager agreed to honor his warranty after much heated arguing, and give me a new battery in exchange. I brought the new battery home, put it on the trickle charger for a few days. When I put it in my bike, it would not fire. Now either they gave me a bad battery, or, and this is more likely, the # manager gave me back my original battery to play a fast one, and prove to me that my battery worked. I went right to the store, extremely angry, and demanded a new battery off of the shelf. I installed the brand new battery that I personally picked off of the shelf, and the bike fired right up! And is running fine for days now. The manager had the nerve to call me at 8am the following morning, angry at having been found out for his # dishonest business practices. He denied giving me back the old battery, and I not having marked it before I returned it, had absolutely no way to prove it. He was unprofessional, dishonest, and unpleasant to deal with. All in all, this was way too much of a hassle, and I will spread the word to every biker I know to never to business with batteries plus again. They give you batteries that fail far too soon, because they are all recycled and recharged refurbished old batteries. They don't stand behind their products, and lliterally "fight" with their customers in the most unprofessional way possible. #, selling # products. I will buy yuasa from this day forth, because trying an off brand isn't worth the 10$ you save.

We bought a battery for a cell phone and it went dead faster that the 4 year one we already had. NEVER buy from them!

Moral of story: neither dell nor hp battery fit in the computers and battteries plus employees blamed the computers not the batteries.

My husband bought a battery for his hp computer nov, 2010 opened the package and the battery did not fit. We returned it to the store within the 14 days and they returned all of his money. I noticed that the package was already opened. I mentioned to the store the package was already open, the man stated that they open all packages. The battery did not fit. I returned the battery within the 14 days. It was the same scenario but I was charged a 15% restock fee that receipt stated "may apply".
Difference - man got all his money back – woman got 15% restock fee.
Store response: teresa walker co-owner, batteries plus 217/218: it is currently our company policy to charge a 15% restocking fee on "most returns". This charge is indicated on the bottom of all sales receipts. Also, whenever customers bring their applications into the store, we make sure the battery they are seeking actually fits that application. To do so, packages, to include laptop batteries, are opened. The practice of opening packages is not allowed per corporate return policy: product (S) must be in unused, unopened (my package was already opened) and resalable condition.

My experience with batteries Plus started when I called the store to see if they had a replacement battery for me Dell D820 Laptop. I was told yes that they had a replacement battery made by Rayovac COM10005 for $115.99. We drive 30 minutes across town to purchase (2) Rayovac COM10005, for my Dell D820. Once we get to the store the young lady that I spoke to on the phone were busy, so the manager Ken waited on me. Ken the store manager charged me $125.00ea., and then I said no I was quoted $115 over the phone. He went on to tell me that I was quoted the wrong price, until I told him by law he had to sell it to me for the price quoted. At this point I should have known that, there were problems to come. For 2 weeks with this new battery, now my laptop is turning off with no warning. I took it back to the store that was closer to me, only 15 minutes away. I walked in and the manager Ken that over charged me is now at this store. I told it that there is a problem with the battery and wanted a refund; he refused to give me a refund. I asked for an exchanged and he refused an exchange as well. He stated that if there is a problem with the battery, which he needed to send it back to Rayovac to have it tested. I asked at this time what do you expect for me to us meanwhile, he said oh well. So I asked for the 800-number and he said why do I need that? I called the 800-number and they called Ken the store manager and told him to replace the battery. She told me if the laptop still shuts down it could be my laptop. Since I use this for business, I had to call dell to get them to replace the motherboard and AC Adapter. After doing all of this I am back to the same problem, which a battery that doesnt do a full charge and shutdown whenever it feels like it. Doing this time pulling the battery out to reset the laptop the battery fell and has a very small crack but still works. Batteries Plus in Richmond, VA refuses to take it back, for a refund. I have called the 800-number for batteries Plus and they care less and tell me that the store is following company policy. We I am looking to sue batteries plus for selling batteries that have known problems that do not work with Dell Latitude laptops.

GolfLogix GPS-8 unit quit working. Contacted their support by email, they wanted it sent in to diagnois. Got RMA on the 17th of Nov. and sent it in by UPS on Nov. 18. I inquired again on Dec. 9th because I had heard nothing for 3 weeks, they answered back on Dec. 11th and said it was forwarded to a manager and they were going to check into it. I inquired yet again on Dec. 18th saying I would just like to know one way or another if it could be fixed. No answer so I sent complaints to all department I could find listed in the Garmin Company and I got back so CYA excuses and finally an email saying it couldn't be repaired. It took 34 days to determine that it could not be fixed and that was only after extreme pressure was applied! Not a bad product but terrible customer service.

Never ever ever, buy anything from batteries plus.. They are quick to take your money, but do not deliver your items. The phone number is not in use and they do not reply to emails or letters. Basically, they just steal your money. I cannot believe this is actually possible but there you go.

Other people seem to have the same problem, I will now try and make a formal complaint and i'm trying to get my money back. Batteries plus just take your money and never even bother to get back to you. You are warned, avoid this company like the plague.