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1.4 131 Reviews

BatteriesPlus Complaints Summary

13 Resolved
118 Unresolved
Our verdict: With BatteriesPlus's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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BatteriesPlus reviews & complaints 131

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3:29 pm EST

BatteriesPlus iphone repair

I was at the Baldwin Missouri location store 270 been there three times and they still can't seem to fix my device they charged me $175.00 and said they can fix it I had it there on 2/6 and had to take it back this past Friday the man said it was fixed and it will not give me any more problems so I again called up to them again today and the man named Paul answered and was real rude I think they need to have better staff at these locations I am going to be in contact with customer service again on Monday am when they open I am also contacting Missouri consumer fraud along with the bbb I want a full refund and I will take my phone to a professional to have it repaired

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2:30 pm EST
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BatteriesPlus battery replacement of galaxy s7

1-26-18
Very unsatisfied! Galaxy S7 battery replacement. Called ahead and was told it would take 30-45 min. Once I got there, I was informed it would be at least an hour. I was warned that there may be discoloration due to the process of removing the glass to change out the battery. I acknoleged this. I was not however told that the glass would be all chipped to hell when I got it back. My favorite part was the employee that wasn't even assiting me, telling me that he warned me that it could happen and that I acknoleged it. Telling me what I know I wasn't told had me seeing red. I watched a do-it-yourself video about changing it out and surprisingly, they didn't chip the paint.

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6:17 pm EST

BatteriesPlus sales clerk / manager

On November 25th we went into your Layton Utah location to purchase batteries. The sales clerk was more concerned about his back room then giving us any help. Then he went on about Black Friday. We were the only customer in the store. A little help would have been nice. He also took our batteries and slammed on the counter. We are sorry that we inconvenienced your store and sales clerk. Maybe need to take our business elsewhere where we are not inconvenience.

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Shaun R.
, US
Nov 25, 2017 11:05 pm EST

Hi Christine.

The Walmart across the street as well as the Good Will, Deseret Industries and Savers really would seem to bring in a great deal of traffic, especially on a day like Black Friday.

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10:32 am EST
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BatteriesPlus battery warranty

Pleasant praire wi store employee bob walked in today 11/08/2017 with a battery from my tractor to be checked for warranty set the battery on the shelf and the phone rang bob got on the phone and told me to wait 5 minutes then he said I have to charge the battery to see if it is bad I said ok and told him I bought the battery a little over a year ago and it cost me over 400 dollars he said no it didnt it was a 200 dollar battery so 30 minutes go buy and I ask are we going to check the battery his respone to me was it didnt [censor] matter at this point I said give me my battery back I will not do business with battries plus again so he laughed and said who cares I got loud with him and his attitude I have a man who was with me and cant believe what bob battries plus employee had to say and how he handled this. This is not the first time we have had a issue with bob my company is northen door company my name is mike wilson my cell is [protected]

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1:17 am EDT

BatteriesPlus iphone repair in fairfax

Did a screen replacement myself on my iphone however I didn’t do it properly so I came here to fix it. The only issues I had were with the wifi and a slightly pixelated screen.

The technician said they most likely can’t fix the wifi issue but let’s try a new screen. Before I gave the go ahead he put on a new screen to test if it would work. We tested it and everything worked fine so I gave the go ahead.

Come back an hour later and the store was a bit busy and he was the only one there on a Friday night so I waited patiently till he everyone left. He then told me he had bad news, apparently there was something wrong with the shield that resulted in the home button ribbon detaching itself. Said I need a new shield.

They didn’t provide the shields there but he assured me that they would order it and fix the button free of charge but advised me to still fix the screen. I refused the screen work just in case they decided not to fix the home button. He advised I call back the following day.

Called back and spoke to manager who now told me a slightly different story as to why it broke. After telling him what happened he said he will contact the district franchise manager and come up with a solution Monday.

I call Monday, no answer. Came in person on Tuesday and the manager there pretended to know the situation and then after asking for the resolution then claimed he knew nothing about it and I’ll have to speak to the other manager as they do no cross communicate. I asked him to call him or the district franchise manager but refused several times but finally he called the franchise manager. The franchise manager said they will not fix it because now the issue was caused by our prior repair and bending the ribbon. The manager there said this is why I need to talk to the manager I spoke to previously to avoid miscommunication apparently.

Finally a few days later spoke to the previous manager who stood by the same story as the franchise manager and offered 1/2 off to fix the home button. I refused.

The fact that the button was working just fine when I brought it in and that was confirmed on the work order, and that the button worked with the trial of the new screen clearly shows it was a mistake on their behalf. Next to have them tell me 3 different stories as to why this happened so they will eliminate liability is completely ridiculous and just shows this store is untrustworthy and does not care for its customers.

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1:26 pm EDT
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BatteriesPlus battery replacement ticket #[protected]

I bought a battery for my 2014 Harley Davidson motorcycle sometime in March, 2017 with a 2 year warranty. Road it a few times as I have two bikes. Today I went to start it (10-1-17) and it was dead. Wouldn't take a charge so I took it back. They gave me a new one but told me my warranty was no longer good now. WTF? They give me a defective battery, replace it and that voids my warranty? I just bought 3 new batteries 2 days ago from them, 2 for my boat and 1 for my truck. I wish I would have known they treated their customers like this!

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Update by RonZim
Oct 02, 2017 5:10 am EDT

I forgot to mention... This was at the Bonita Springs Florida location.

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8:58 pm EDT

BatteriesPlus unethical manager behavior

Hello

I am trying to submit an anonymous complaint about the manager of Batteries + Bulbs here in Elk Grove, California. The incident took place on the Laguna Boulevard location.

Apparently, the manager at that location accepted a big bag of pot as a form of payment for services. I am sure this type of behavior is illegal and it concerns me a great deal since my husband and I continue to use this location's services as it is nearest to our home. I hope this will be investigated as I will not be shopping at or using Batteries + Bulbs for its lack of professionalism regarding this matter.

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10:04 am EDT

BatteriesPlus motorcycle battery

I purchased a battery for my motorcycle in April of 2017 for a long distance trip to California and back. On July 1, 2017 I started on my vacation trip and made it 30 outside of Las Vegas when my bike quit running. I was stranded in the desert with temps above 110 degrees. I removed the battery and hitch hiked back to Vegas to just to find anyone who had a battery. I purchased a new battery and hitch hiked back 30 miles and installed it to continue on my trip. When I returned from my trip I attempted to return the defective battery to the Batteries Plus in Woodbury, MN for a refund and was told that they can only exchange it for a new one. I ask him what I'm supposed to do with a new battery when I had to purchase another one on the road due to it being defective. I told him that I got stranded in the desert because of the defective battery and would like a refund. The employee behind the counter didn't want to hear what I had to say and told me I should have went to a Batteries Plus in Vegas. I told him I was STRANDED and had to hitch hike. He was very rude and would not even try to address my concerns. All I wanted is a refund and not be stuck with another new battery that I had no use for. Your return/exchange policy needs to be looked at and changed or the store employee needs to be more understanding and helpful with my concerns under the circumstances. I'm not a real pleased with the attitude of the employee and lack of customer service.

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7:20 pm EDT

BatteriesPlus has you policy regarding lithim ion batt recycling.

Pennsylvania Store #687 @ 777 Bethlehem Pike Montgomeryville Pa Store Rich McCormick, Store Manager advised me he could not accept Li On Batteries for recycling due to the fact your policy has been revised.
As per your website you are still accepting LioN batt.
Please advise me of the policy as I was very sad the corporate office and the brick and mortar site are not on the same page.
Can you please clarify for future reference.
Best Regards
Ed McManus
Ph# [protected]@Mail.com

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10:03 pm EDT
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BatteriesPlus truck battery

I purchased a battery for my truck in November 2014. It stopped holding a charge, so I charged it, removed it, and returned it to the store. The person waiting on me try to tell me the 3 year warranty had past 6 months ago. I told him there were still 6 months on it. ( good math ) He then told me I would have to leave the battery so they could test it and that it would take about 4 hours. 4 hours ? I informed him it was fully charged. He told me I would have to leave it and they would call me.
This was around noon on Sunday 5/21. A week later and have heard nothing. I've been in the automotive industry my whole life. It's hard to believe with this kind of service, or lack of, that batteries plus is still in business.
Needless to say, being told I would be without a vehicle on a Sunday was enough to make me just go somewhere else to purchase a new battery and write off batteries plus as useless.

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12:53 pm EDT

BatteriesPlus battery for my car

I ordered a battery for my car online and specified a store in Medford that was about Miles from me. It accepted the order and diverted it to the Eugene store that is over a 100 miles away?

Here is where this gets good. I get a confirmation saying that it is ready for pickup 100 miles away? So I call that store and he says I will cancel the order, issue a credit and send you a copy of it. well 24 hours goes by and no e-mail and no credit to my account. Next day I call Neal at the Eugene store he tells me he issued it, sent me a copy of the credit and he says it is out of his hands he sent it to accounting. I asked for the general managers phone and talked To Bob Carnes in I think Portland which was rude and quit aware of this practice. He tells me it will be 3-5 days before I see the credit? This is bull, and just a way to use my money. credits on cards can be issued just as fast as a debit.

So kudos to Sears they had what I needed and charged for a core charge that was issued the minute I brought back the old battery.

I am in my 60"s have been on both sides of these issues. I feel like Batteries plus allows these lousy accounting practices to exists to there advantage. I will never bother with doing business with again with them. These practices are unacceptable in today's market.

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9:55 am EDT
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BatteriesPlus batteries

Advice: file your complaints with the ftc! Like many of you, I have been taken advantage by batteries plus. I bought two batteries which didn't work. Despite the statement on the invoice describing how they want all consumers happy and will take returns with the receipt, neither is true. Their franchisees are poorly trained, and lack the ability to deal with the public; let's not even mention their lack of common courtesy. The corporate president and his minions just listen to your complaints, ignore them and do nothing. This company has severe problems. They are essentially committing fraud by offering warranties they do not honor, and refuse to accept returns even though they indicate otherwise in writing. Take action and put their feet to the fire.

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4:01 pm EDT

BatteriesPlus apple ipad

Took i-pad to batteries plus bulbs. Only problem was it wasn't holding a charge. Two weeks later and 6 trips to the store, l picked up my i-pad destroyed. Tried to offer refurbished said I want my money back. Received my money and ran as fast as I could out of there customer service was the worst I ever experienced. Went to apple store, purchased brand new air pad and very happy with purchase and customer service at apple? I am enjoying reading these compailnts against batteries and bulbs on my new i-pad. I too am in customer service and will not recommend this store at all. I have plenty of opportunity to recommend but remain silent, my only vengeance is what goes around comes around, and that this store won't be around long.

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4:50 pm EST

BatteriesPlus terrible warranty service middleton wi

Bought an optima battery at the middleton wi store in january 2014 with a 3 year free replacement for $179.00.in november 2015 the battery would no longer hold a charge. The store charged the battery and said the cca was still within the limits and would not listen to the fact that in a week of non driving the battery would go dead on its own. They blamed the car but that was checked and was not an issue. Never had a problem with optima batteries in the past. New interstate battery works flawlessly for the past 2 months in the same vehicle. Would like either a new battery or a refund.

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DL Arnold
Jacksonville, US
May 28, 2023 9:14 pm EDT
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I needed a battery replaced in key fob for my Nissan Roque Sport. The store employee busted the keyfob while trying to open it to replace battery. This occurred on 4/12/2023. I ended up spending $150.00 plus applicable tax to have new fob made at Nissan dealership. Today is 5/21/2023 I’ve had no response and still awaiting a refund. Not happy!

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Jae Bernard
, US
Feb 11, 2023 10:07 am EST

Stopped by to drop my phone. Store opens at 10am know one is here. Washington mo location. Unacceptable!

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Winston Lockett
, US
Jan 25, 2023 4:01 pm EST

Every time I see that scratch on my vehical that your employee at the store in hanover co virginia caused "vadalized" I get ticked off. Something needs to be done about him and that racist mgr. She even told me that she was going to call 911 on me. All I did was complain. My name is w.E. Lockett. They should remember me.

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William Clausnitzer
Crivitz, US
Oct 13, 2022 3:39 am EDT
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I bought 4 AGM batteries for my 2 delsels a couple years ago, one battery went bad became to hot to touch. The truck has been in storage for over a year with a battery tender on it. I was told you don't cover batteries over 2 years old. Batteries were purchased in Marinette WI

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5:58 pm EDT

BatteriesPlus generator battery

I purchased a battery for my Honda generator at the Tuscaloosa Alabama store. They gave me one off of their charge rack. It was HOT from overcharging. I was told in a condescending manner this was all they had. Three months later after this even though I kept battery charged with a battery tender this burned up battery will not hold a charge. I have not be able to locate the receipt so now I am stuck with it. I have learned a lesson about this company, do not buy battteries from the battery plus stores.

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5:41 am EDT

BatteriesPlus rayovac cordless phone battery # tel 10213

Purchased this battery on 9/ 25/15 between 11:00am & 12:00 noon. Man told me it was most likely the battery causing the problem. Cost was $16.00 even. Put it in cell phone on 9/27, phone still did not work. Messed with charger, and the plug, apparently was loose or something. I moved it several times from side to side and it started working. I could not find the receipt anywhere, and am not really sure that he gave it to me. Just don't know! I went to the store 636 S. Stratford Rd. W-S, NC 27358. I went to store 1st chance on 10/3 and explained this to the man. He gave me no options, no receipt no discussion! I don't think this is right. They say they want us to trust them ! Really

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6:47 pm EDT

BatteriesPlus their customer service is terrible

The battery has an internal short, I am a mechanic so I know. Took it in to the temple texas store. When I bought it, I was told it they had a one year warranty. They recharged it and gave it back to me for a new one. How do I know? I marked the battery before I gave it to them. Called the big mucky muck store corp. And girl basically called me a liar. Warrenty runs out on the 18th of september. They put my info in the computer, when I bought them, how convenient its not there now. Even if I produced a receipt, which I can, they have no replacements in stock, (for 3 weeks?) and don't expect any, again how convenient, called the harker heights store, same song and dance. Will never buy from them again and will make sure my friends and family don't either. Their customer service is terrible.

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8:06 am EDT
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BatteriesPlus non receipt of order

Appalling company - do not deal with. Only wish I had discovered these reviews prior to placing an order. Numerous attempts to contact seller - all negative. Does not answer telephone number [protected] & [protected] is constantly engaged.
Order placed on 11/09/2014 - payment made via Paypal, but no communication received at all from Batteries Plus. Sent several emails - no response received. I requested a full refund of all monies paid.
Recorded dispute via Paypal and suddenly within minutes a refund was (hopefully) received! Seller claimed they had not received any order - unbelievable, why would a payment suddenly have been made to them without any accompanying order! What a right shower - will be spreading the word far and wide about this disreputable company and reporting them to their local Trading Standards office. Despite being recently bereaved (loss of my husband who always dealt with all things battery related), this rogue trader picked on the wrong person when they upset me. Absolutely shameful!

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2:01 pm EST
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BatteriesPlus not honoring their replacement warranty

Batteries Plus, Store 260, Shawnee Kansas, does not honor their automobile battery warranty; but were able to diagnose a bad battery and put the fault on the customer as “Customer Battery Neglect” because of a “frozen”battery; then offered the customer to buy a replacement battery at a discounted price.
This battery was only four months old. The car sat no more than a week outside. The car was driven during those four months, and not garaged. The car, one day just did not start. Kansas City did have some very cold weather during this week; however the other two cars and truck weathered that week and started just fine. Just the “Batteries Plus” battery did not. I brought the battery in the house and tried numerous attempts at charging it; the battery was quite dead, no voltage and would not attempt to take a charge in any way.

I brought the battery to Batteries Plus with the purchase receipt. The salesman determined that the battery was frozen by “feeling the case”. The battery would not take a charge and had no voltage. He determined the battery was “Customer Battery Neglect” and would not honor a warranty replacement battery. I believe the battery was either a low quality battery or the battery was a factory defect from the start and when the cold weather came in, this ‘marginal’ battery was not able to start in the cold, and may have shorted internally, damaging the battery for dead. I can’t explain how the battery was “frozen”, when the battery was in the house trying to charge for a week. My advice is “buyer beware” of Batteries Plus for inferior car batteries and putting the blame on the customer rather than just replacing a very new battery for another keeping the customer satisfied. To add too insult, the owner of this store was just as useless and backed the salesman’s analysis.

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A
Angry Battery Purchaser
Roseburg, US
May 12, 2015 10:50 pm EDT

Claimed they were the best at warranty...total liars. The ugly woman is a real work of art. Refused to warranty a defective battery still under warranty. 1 year old. Cheats

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Likes Good Buys
Kissimmee, US
Aug 07, 2012 1:10 pm EDT

I just thought I would mention that I have bought many batteries at this Orange Blossom Trail location without any problem. Perhaps the woman who had a problem with her battery could have taken it back to the store. She did not mention that she did that. I have always found this store to be very helpful.

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10:53 am EST
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BatteriesPlus Racists

Being insulted and degraded by the manager of the Roseburg OR batteries plus must be one of my favorite things because this is the second session I have endured.

I enjoy nothing more than spouted ignorance such as “ We at batteries plus make the best batteries here in the USA” and “Other manufacturers products are inferior because they are made in Mexico" (I personally take offense to that being I am half Hispanic and have many hard working family and friends who work in Mexico) -or- “Sir, your equipment and experience in using the batteries it is the problem” ( albeit a $2000.00 charging system with a solar array designed by an engineer and run by one of his employees who has installed hundreds and has never had a problem with any) -or- “The last defective battery you returned I resold at almost full cost to another customer after telling him it was a blem item and failing to mention that it doesn’t hold its rated capacity” Not once was it the batteries fault (being they have already been proven to not hold up to stated capacity within warranty terms, by multiple capacity tests by two separate professionals, not once, but twice before, tests they refuse to attempt, being I was told “They do not have the correct equipment to do so“) .

The sad part of all this is not once was I asked what could be done to remedy this issue or what he might do to assist me in obtaining another brand of battery ( being that was the actual reason I was in the establishment and had $400.00 dollars to spend for that purpose but just didn’t want to purchase the proven overrated, poor quality battery). I never once asked him to replace the battery for free, all I asked is how the warranty worked and if it was still effective. The battery I originally purchased a “Werker “ had a three year pro-rated warranty that had been replaced by one of the batteries in question the “Rayovac 6 volt pro series 120 amp hr” not once, but twice in one year coming to a grand total of three sets of batteries in less than a three year period with none holding capacity for there stated warranty period so in actuality this battery still had a pro-rating on it. It is clear these batteries do not perform to spec within the stated 1 year warranty and most defiantly are over rated in there amp hour capacity and performance. If Batteries Plus feels otherwise I suggest they obtain the proper testing equipment to prove my stated claims false instead of the repetitious condescending insinuation of “I am making it all up”.

So if you enjoy such customer services as “defamation of character”, “racist slurs” and numerous condescending remarks, gestures and looks all coming from the mouth of a inane self proclaimed genius in the field of batteries, by all means let Batteries Plus sell you a defective returned product, or if you prefer one that is far from it’s rated capacity and stated warranty, being they want you to not spend your money with that “Mexican junk dealer” being they wouldn’t want to give up a customer that they could freely insult at a later date.

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Get_It_Right
Oakland, US
Sep 12, 2013 10:12 pm EDT

Batteries last half the time as others, this store does have some pretty sleazy management with too many cliche's. Rather buy on-line or go to Costco/Co-Op/Coastal Farm. Buyers have been warned.

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