This happens to me, to. I just came from Germany to US (SC). Friend of mine, he ordered by phone. Everything was o.k. After one cable guy fixed everything and I asked him where is HD channel, he said you haven't ordered HD. Please call customer service! I called customer service and they told me to pay $127 extra to have HDtv. I thing they made this to make more money. This is not the way how to treat customer. I'm very disappointed. Lot of people comes through our company (BMW) here to US. I will tell to every one to take care because Directv will screw you and will take you $127 extra. Now I have to wait another 2 weeks until somebody will come here and will change everything. For sure for $127!!! I will never suggest to anybody to take DirectTV. I'm screwed from them. This is enough!!!