Barnes & Noble Booksellers
reviews and complaints

I was in the little rock, ar location on 9/8/16 to purchase a book that my son needed for class. First young lady I approached friendly and help with finding the book we needed. Get to the register where we patiently wait as the cashier deals with a customer for about 15 min or so. A customer walks right up behind the young lady as if we were not standing there. When the cashier finished she checked out the lady as if we were not standing there. She couldn't say she didn't see us because she made eye contact with me several times before this other lady stepped up. She didn't even tell the lady excuse me but they were next, she continued to grab her items and check her out even when I approached them both and politely said that I was next in line. Very rude, will not be shopping ate this store ever again.

I needed some help with finding a book or location to find the book. I went to the area in the middle of the store and waited for the person to get off the phone. She did not say anything except I have to take care of this person on the phone. It was as if you are here you wait. I looked at her and she walked away from me and never came back. That location is always moving the books around and you can never find anything you are looking for. I went to the register and asked the employee if she could look up something for me? She was so nice and actually left her post and took me to the location where the book might have been. They did not have it in inventory. I asked her if the mod was the woman in black pants with a black and white top? She said yes. I said well she is just awful. I called back to talk to the manager and got this person in the black pants. She said that she was there earlier today and seemed to remember the incident. She is not an asset to barnes and noble. I came home and ordered the book from amazon and will try not to purchase anything from barnes and noble again. This mod needs to be brought down a notch or two. Not a good relationship for the public and barnes and noble.

On 7/14/16 I was in the willow grove, pa. Barnes and noble book store in the willow brook mall. A friend of mine, todd lockwood, has written a book... "the summer dragon". I approached an employee in the store and asked if they had this book in stock. He looked on the computer and said, no, we don't have that, in fact, we've never had it. I said I knew the author and he assured me that his book was in barnes and noble stores. The employee told me that the book wasn't in any b&n stores and was only available online, spoken rather curtly. He did offer to order it for me. I already have the book, I just wanted to see it in the store. I related this conversation to mr. Lockwood and he said he, personally, had seen the book in a barnes and noble store (In washington state, I think) and it was supposed to be in all the stores. I'm somewhat confused. I suggested to the employee that the willow grove store order and carry the book.In fact, todd told me it was on the b&n top 10 best sellers list. ? This makes no sense and is costing the author some money in his pocket. I just really want this book in your stores as it should be. Please respond with some answer. Thank you for your consideration, jeanne quintile. [protected]@comcast.Net.

I ordered practical guide to early childhood curriculum by claudia eliason. Order number [protected]. I ordered this on june 19, 2016. I made email contact with seller on july 5. He returned half of my fee for the book, which was agreed upon, as he said the book would be here on monday 7/11/16, guaranteed. This is after my first class, so I did not have my book. Now I am getting ready for my second class, and still do not have my book. I am very upset that barnes and nobles puts there name on a seller like this that is such a rip off. I will be calling the better business bureau about this. I sent another email to the seller asking for my complete refund. I have not received an answer yet. I want my book, but evidently i'll now have to figure another resource and will proclaim very loudly on public media that barnes and nobles allows such cons. Also I am upset that you do nothing about this, as all you did when I called was give me the email of this person, nothing more. I feel helpless and I feel like a victim by your company.

I ordered a book online with Barn and Noble, paid extra shipping for it to delivery in 2 days just in time to study for my test in summer school with the university. They sent a wrong book and refused to expedite it back to me in time for my test. They said it will be another 6 days until it delivery to me even through I told them I have already paid extra to expedite my shipment, and the summer class only last for 3 weeks. They even told me to send a wrong book back before they can send a new one out.
Terrible customer service. I paid with my credit card in full, they messed up my order and refused to fix it to meet my deadline. Terrible, terrible, terrible! I would think twice to order anything from Barnes and Noble when you have no time to make a mistake.

Barnes and noble is not in the business of selling books anymore. All they are interested in is getting customers to sign up for there memberships and credit card. Every time I go to the registers I get the same questions. So if you are making different purchases in the store from different departments you are going to hear the same question each time you go to pay

I down-loaded a number of samples of books that were originally priced at $2.99 or less, but by the time I read the samples and decided to purchase them their respective prices had high rocketed to $9.99 and $13.99 and so on. When I called customer service to ask them to honor the original prices, they refused. I used to buy 2 or 3 books through nook every month and never spent less than $100 dollars every trip to the store. I also annually purchased $25.00 membership. Well, I hereby a refuse to ever spend another penny at b & n. I can't believe it's greed. Looking forward to its bankruptcy some day. Amazon, here I come.

Copy of bbb complaint: 12/17/15 purchased 2 books online for xmas gifts with delivery date of 12/23/15, as of 12/28/15 order is still processing, cancellation request denied at 9pm I opened a chat session with barnes & noble representative saimel to find out more about the order never received. Was told it was delayed due to high demand. Since the item was needed for a christmas gift I told the rep since it has not shipped to cancel the order. The rep basically told me they could not because at that point they had released the order and ended the chat session. Effectively hanging up on me. A few minutes later I then called and spoke to a supervisor lisa and explained what happened. She said the item is back ordered and cannot tell me when I may expect to receive it. I told her to cancel the order, she would/could not.

On the 7th of december I order a 3-d printer from barnes and noble. I actually went into the store and spoke with a representative hoping for a good result if I worked with a knowledgable human being. I was assured that while the printers were not in stock in the store, they were in stock at the warehouse in reno nevada and that if I bought one they would ship it to me and it would be here for christmas. So I made the purchase. After a week of no notice of shipping I called the help desk and after being transferred a few times I was basically told, the item was not in stock and that no assurances could be made as to when it would be, no guarantee it would arrive for christmas. Today they tell me that the have cancelled the filament I ordered because its out of stock, but that they can't cancel the printer because it is in process somehow, but no info on delivery. They have my money. They are keeping it. They assured me I would have it already. I don't have it. They keep telling me they appreciate my business. Well why not the have my money and have not done anything they said they would. Do not order from these people. They are either intentionally manipulating you, or they are incompetent. Either way, not worth the risk.

November 2, 2015 bill... Melitta rosen ([protected]@aol.com) [protected]) account with american express ending with 8-61003. I did not authorize them to renew the membership. Also, I never got any information or correspondence from them over the last year. The charge was $27.38 and I need reimbursement and taken off the automatic renewal membership. I have not complained to american express but will do so tomorrow. Thank you.

I have shopped at Barnes and Nobel about once a year, around Christmas, for four years or so. I have had a membership card, which I have renewed at the store when told that it expired, before. I was not aware that they could renew it without notifying me, automatically. I have a different credit card number, also, which I have not used at their store. How can they access my new card to automatically charge me? I saw the charge yesterday on our statement. I didn't recognize the name, B &N. They don't even use their actual name on the bill. I had to go to the website listed to find out who they were. This is the first time I have been charged by anyone in this way. I feel like I have been defrauded by Barnes and Nobel. This practice should be stopped.

I have ordered the same textbook 3 times. The first time, the book never got to me although the USPS stated it was delivered to me and my credit card was charged. The second time, I ordered the textbook again with expedited shipping to ensure the book would get to me on time and it was supposed to come to me by 11/11/15 and then upon tracking my book I discover that I have a re-delivery date for 11/17/15 (which is not expedited). I then called to complain and was told that I was being sent a replacement book and it would be mailed out on Wednesday as the book I paid to have expedited was now in Florida(I reside in Maryland). Saturday arrives and I have no book. I call again only to be told that the book was never sent out and has not yet been shipped from the warehouse. Each time(with the exception of the replacement) my card has been charged and I have no book. It is entirely frustrating. This book is the only book I need for a class. I am now almost 4 weeks into the class with no textbook. A book I ordered on the first day of class. It is unacceptable and I demand to know what is going to be done to compensate me for my time, my efforts, and my loss.

I interviewed with Jenna at the Barnes and Nobles in Roseville, CA last Sunday.
After working in retail for 30 years, I think I would suggest she go through some training on "how to" interview candidates.
Jenna started with a "what are your salary requirements" question at the beginning.
Her questions were phrased so she could talk about herself and her priorities instead of getting to know the candidate.
Body language was uninviting and when it was over, I knew she had zero interest in me as a candidate.
"Did I ask you what you could bring to the company?" was asked twice and she wrote nothing down and seemed uninterested in my answers.
I might not have been the right fit as a possible manager for B & N but she should remember that I'm still a customer and not a someone to be processed, then move on to the next less expensive costing candidate.
I can't imagine working with her is enjoyable for her ASMs or staff.
Overall, a bad taste left in my mouth for Barnes and Noble.

I am in the ledgewood, nj store quite often and must say that the sales representatives work very hard and are very pleasant. What is annoying though is the constant solicitation of the membership cards and knowing that an employees job may be in jeopardy because they do not sell enough. Simply put... That is bs. The employees employment should be based on their interaction with customers. They should always be courteous, helpful and professional which I find in the ledgewood store. It should not be based on sales of memberships. I was on line and four customers ahead of me renewed their membership but that does not count towards the employees store "goals". That also is bs. No wonder why you can't keep anyone worthwhile. You need to change how this works. While I understand the importance of memberships, it should be at the customers discretion and not forced upon them. What I think should be the most valuable asset of an employee is there love of working in barnes and nobles and their love of helping the customer.

I rented two text book from this company, the two books were shipped together and received. One of the book was highlighted all the through, I did not see this as a major problem. I return booth books in the same box it was shipped in and using one return label from the web site and I placed the other label inside. When I looked at my account only one book was credited so I called the company customer support on 28 july at 0809. A young woman with a philopena accent answered, I explained my situation to her she was very nasty, did not listen to what I had to say just jumping to conclusion. So I asked to speak with a manager she got even more upset and this is what she had to say " yes wait for an hour" and with that she placed me on hold. The call rolled over back to another representative by name seqita she was exceptionally nice, she listen to my concerns and executed flawlessly. I am a paid member of barnes and noble and a loyal customer this behavior is unbecoming and this incident is sending me to other companies. People continue to complain of job security but with behavior like this I do not want that young lady serving me in any way shape or form.

My daughter rented a college text book from barnes & noble. When she went to turn the book in, they advised that it had water damage and, therefore, she would have to purchase the book for an additional $24.00. She had only used this book one time during the semester, and it received no water damage while in her possession. We explained that the semester before, she had been caught in a rainstorm and had several rental books damaged, which we ultimately had to purchase for over $200.00. We paid this fee with no complaints as we understood this was her responsibility. Although, $24.00 is a small fee, it is the principle of the matter. She should not have to pay for a book she did not damage. They basically explained that they go through a process of checking out the quality of the books and that they felt it received water damage while in her possession. They also sent her an email advising that if the book was not turned in a charge for $101.00 would be charged to the credit card on file. Therefore, under protest, we paid the charge. Beware - apparently, if you rent books from barnes and noble, you have no rights. If they feel there is an issue with the book, they will charge you card and you have no recourse. I strongly suggest you rent or buy used books from some other website!

Be very aware of college text book rentals from b&n. I guess there are hidden options for the length of the rental, with the default being only about 75% of a normal college semester. So then all of a sudden you get an email saying you did not return the rental in time and get charged 60-75% more of the original rental for only 15 days, and then still it does not cover the rest of a normal college semester. And if they don't have the book back in their warehouse by the 15th extended day, then they will charge you a full buyout price. So for example, an american lit book rental of $19 for, turns out, only 3 months, then they charge another $11 for $15 days, which requires you to send it back a week before the end of the semester or you'll have to pay $50 for their buyout price. What a scam. We will never buy another text book from b&n. And, we are cancelling our annual membership... We can buy any book from them cheaper elsewhere online. No wonder they are going under.

When walking into this store, do not bother going to the Romance book section. They don't stock anything current. They simply stagger 8-9 copies of the same books to fill the shelves. I went to the help desk and asked about some of the new releases, by Title and author, and was looked at like I could have some terrible disease one could catch by looking at me only to be told that I could order them. Since that day I have been back to the store hoping they would carry something new and have been stared at, whispered about and have actually had a manager look me up and down openly while she looked repulsed. I average 2 books a week, guess me and my money isn't welcome at the Tyler, TX Barnes and Noble.

B&n are offering an online promotion today ($10 off purchase of $75+ code: bndec17). Although I planned to order over $100 in merchandise, b&n refused to honor its promotion. Here's why:

I was ordering three copies of the same book, to be sent to three different people. Each book ships for free. However, there's no provision for entering multiple shipping addresses when placing an order online. That means that b&n's system requires me to place three separate orders, each under $75 and ineligible for the $10 off promotion.

Other retailers would have acknowledged the issue and offered to credit my account post-transaction. B&n customer service refused any accomodation, even making it sound like the issue was my fault, despite being caused by their ordering system. Their only solution was to place one order, shipping the books to me. Sure, i'd get the $10 promotion, but i'd then have to spend far more than that to ship the books to the recipients.

I will not do business with b&n in the future. (I wouldn't even have shopped with them today if enough copies of the book had been in stock elsewhere. ) they aren't concerned with fairness or customer satisfaction.