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It took me three employees, three lines, one manager, 45 mins on the phone with customer service, just to do one exchange! I did not want refund, just an exchange. Barnes and noble was still going to have my money. It took me calling the manager out of line to get anything done. I will for the rest of my life consider barnes and noble a enemy! I am so mad that the gift card I have to this place might not every be spent because to set foot in this place makes my skin crawl. I will go spend it though, because I will not give them a free profit by holding on to a valueless card. I am currently try to figure out what product yields the least profit for b&n and I will purchase that! I hope they sell apple gift cards. Alfonso and kelly are names that will always be remembered by me! Worst costumer service I have experienced in my life.
When I cum inside your [censored], do you feel it? Do you feeeeeeeeellllllllllllll my llllooooooooovvvvvveeeeewew for youu, bissheeseessss?!?! - Signed, MrrrrrMkhitarNo[censored].
I AM A FULL-TIME STUDENT AND I ALWAYS HAVE A LOT OF TEXT BOOKS IN MY BAG. I HAVE BEEN GOING TO THIS BARNES AND NOBLE FOR THE LAST TWO YEARS, BUT ENOUGH IS ENOUGH. THE ALARM WENT OFF WHILE I WAS ENTERING THE STORE AND I TOLD THE STORE CLERK THAT I HAD A PACKAGE FROM ANOTHER STORE THAT WENT OFF. THIS LADY FOLLOWED AROUND THE WHOLE STORE.
TO ADD INSULT TO INJURY, SHE CALLED THE MARINA DEL REY SECURITY ONLY TO FIND THAT I HAD USED BOOKS FROM WITH THE ONLINE TAGS.
I FIND THAT BORDERS BOOKS IS MORE LAID BACK AND NOT SO STUFFY. MY ADVICE TO YOU IS TO SHOP AT BORDERS. THERE PRICES ARE COMPETITIVE AND THEY ARE NOT GOING TO OFFEND YOU BY ACCUSING YOU OF SOMETHING THAT YOU DID NOT DO.
For one month I have been asking Barnes and Noble to put back onto my gift card, a credit that was supposed to be given back to me after THEY couldn't fulfill a cd order I had placed. First I was informed a gift card was being mailed to me...never came...then I sent in three emails and received back replies that had nothing to do with my complaint...then I called and was told within 48 hours I would receive money back on my original gift card...also, never happened. Obviously, they either have one of two things happening here...they want to frustrate the consumer into saying "f*** it" and forgetting about it, or they have the most inept personnel working in their customer service department. I would only hope that somehow, somewhere, people get to file a class action lawsuit against these [censored]heads and cause them to get their act together so the consumer doesn't have to waste their time or their money on their items. Stick to amazon.com...they are always great standing behind their own fulfillment/shipping/etc. or their third party vendor fulfillment/shipping/etc. Barnes and Noble should be ashamed of themselves for the way the treat the consumer...and apparently, I'm not the only one who has had this experience.
My family had taken a trip from Michigan to Florida and my daughter had asked to stop at several Barnes and Noble stores. We picked up four books and where jumping on the high way to head home when she noticed that one of the books had three chapters that where half way cut off. Of course that was the last book of its kind, (small paper back). There was a larger copy for a few dollars more not a huge deal but I asked if they would do a even swap since we had to go through the trouble because they sold us a defected copy. They treated me as if I was the ### of the earth. I asked for the manager and when she came over, she stood in front of me and talk like I wasn't standing there. She wouldn't address me, so finally I just asked them for my money back. They where the rudest people I encountered at a Barnes and Noble store.
i have two simple touch nooks neither have ever been used since i bought them since i suffered 2 strokes. i able to read again withmy one working hand. neither of the nooks work. one is frozen, the other your cutomer support in the phillapines keep telling me that it needed an update which was done on [protected] and is not accepting the password today [protected]. i have spent a total of 2 agravating hours on the phone and your supportcenter keeps telling me i have to chang the password they sent a link i changed the password and they say it was successful continue shopping. i don't think so. i had 4 more in my cart for christmas gifts but i have canncelled them. if this is how b and n treats their customers i'll throw them out and by the kindle for someone whowants to read again and can't even get help b and n wll not be getting my business. i'm also filing complaint with consumer affairs and with association for the disabled
I think you're being a bit irrational. Yes, many stores are getting hit by crooks, so the bag would be an issue. Each employee has a different way of dealing with people that beep. The large bag usually is a representation of someone trying to steal things. You need to relax and look at the situation. Many stores being stolen from, large bag, beeping. If you go along with it and keep on not stealing things, you're fine. Or even if you walk over to the registers and let them know you beeped and let them go through. Sometimes they can desensitize it, or even see why you're beeping. patience is far more important than freaking out, that makes you look guilty. :)
I don't know WHAT you are disagreeing with or why you are going on and on about Borders. My comment was to explain why BARNES & NOBLE watches people carefully with large bags or backbacks. You do understand they are two separate companies?
I highly disagree. I was spoken to rudely at a Borders, and if you search the site, you'll find other Borders offenses happening in various locations, not only one store! Even the Borders.com staff isn't at all helpful. Now, if it were just one store then I'd have no place accusing the entire franchise, but seeing as they blatantly ignore even the Better Business Bureau, the problem is more deeply rooted than just a bad employee that sometimes happens to each of us. This is a corporation set on sweeping bad behavior under the rugs and into closets and refuses to deal with complaints or give customer care as they advertise.
Barnes & Noble is being hit hard by professional thieves. Taking large bags or books or backpacks into the store is inappropriate. Put your things in your trunk. In order to stay in business, employees must be on the look-out at all times. If borders does not use similar techniques, they will soon be out of business.