Menu
CB Banks Bank of the West 1833 North Atlantic Boulevard, South Pasadena, CA, 91030, US
Bank of the West company logo
Bank of the West
reviews & complaints
Bank of the West company logo

Bank of the West

1833 North Atlantic Boulevard, South Pasadena, CA, 91030, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
Z
7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of the West - treated very poorly

Myself and my family have been customers of Bank of the West for apporox. 20yrs in the last year we have been treated very poorly. I called them last week to let them know I was hospitalized for the last 3 1/2 weeks and was trying to explain that I'm doing very poorly financially and was told I would be put in collections for bank charges on one acct. a little over 1000.00 and 270.00 for my personal acct. My sister went there today to put money in one of the the accounts and was using my 87 year old fathers a.t. m card for which she has power of atty. over and the are in receipt of it. they took the away from her even thou its a Bank of America a.t. m card and would not give it back to her and this is after knowing my family 20yrs. I feel
that we should receive an apology and return of the a.t. m card. I believe we deserve to be treated with respect not as thou we are strangers.

Read full review of Bank of the West
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.