I opened a Bank of the West account. I was told by the manager that an overdraft fee would never be charged and that items presented against insufficient funds would not be paid.
Cut to three years later, two other managers, and over $100 in overdraft fees.
In response to a detailed written complaint, I now receive this message:
"As a standard overdraft practice, Bank of the West may, at our discretion and without your permission, authorize and pay overdrafts on your checking or money market account. These transactions include checks, paper drafts, ACH and recurring debit card transactions. An overdraft fee will be charged regardless of whether you have chosen Debit Card Overdraft Protection. This will not change."
Be warned. Do not open a business relationship with this institution. Any decent credit union will not abuse its members in this fashion.
"Our records indicate that on XXXX, 2010, a bank credit in the amount of $35.00 was posted to your account. This credit was issued as a one-time courtesy fee reversal. Therefore, we are unable to issue any additional fee reversals on your account at this time. We sincerely apologize for any inconvenience this may cause. "
How charming. Having stolen my money, they now apologize for the inconvenience of their failure to return it.