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4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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7:59 am EDT
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Bank of America reclining couch & chair.

Hello
The salesman at Renauds Furniture in Miramichi directed us to you for a solution since he says there is no warranty after 1 year. We Purchased this set almost 5 years ago and expected it to last many more years.
Both pieces are very worn and letting go at the seams. With only 2 of us here We were assured it was a high end good quality bonded leather, and just recently learned it may be sprayed with somethings?.
Very Disappointed! We expect the normal wear and tear but not this!
We have bought lazy boy over the years because of the reputation and also purchased a swivel chair from England furniture with no issues.
If we wanted cheap quality we would expect to, pay cheap $$ We paid over $2400 for two pieces. We sincerely hope you will quickly address and compensate or fix the oroblem ASAP. It is very bad looking and we simply can not afford to purchase another so soon! We hope you stand behind your reputation of great quality furniture. I am attaching pictures.
Thank you.
Anita & Brian King
[protected]
[protected]@nb. sympatico.ca

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7:34 pm EDT
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Bank of America mortgage servicing - wrongful foreclosure

For anyone fighting a wrongful foreclosure you really need to read this book (Chain of title by david dayen) ! We are not connected to the author in any way, but this book explains exactly what the problem is, and why most homeowners (Especially in florida) have no chance of winning their cases. We have been fighting a wrongful foreclosure since march of 2010 (Beginning with our original loan from countrywide mortgage) , making our payments to the servicers (Bac home loans servicing, bank of america n. A. , and currently, nationstar mortgage) , via certified check every month - only to have them returned to us for the past seven years! All of our returned payments are in a bank account (And have not been touched during the seven year period). We are scheduled to go to court at the end of april but have been told by our attorney that we will need to be prepared to pay the entire note in-full or to walk away from our investment home. Why? Because the majority of judges don't want to hear the details from your defense attorney and they automatically rule for the bank/servicer (Because it is easier). We have spent close to $35, 000.00 in legal fees paid to attorneys to fight this, but after reading this book we now understand that in most cases, attorneys don't even get the chance to defend their clients because the issue is way too complicated and the judges just don't want to spend the time to drill down to find out where the errors occurred on a borrowers account (Especially if the loan has been sold and/or servicers have changed during the foreclosure process). I am over simplifying the issues, but that is really the bottom line here. Read this book before you spend a bunch of money on hiring an attorney to defend your foreclosure case (Especially in florida). This problem with the servicers has been brought to the federal level and even the feds decided to sweep it under the rug by settling with the banks, instead of prosecuting them for mortgage fraud. Leaving all of the homeowners/borrowers paying the ultimate price for the bank/servicers wrong-doing.
Many of these issues posted here (Lender placed insurance, excessive late fees, inspection fees, lost paperwork for modifications, etc. ) are not new issues! And when you do your research online, you will see that many of the defenses that people/homeowners and foreclosure defense attorneys have used are being rejected by the judges/courts. Educate yourselves! I know this sounds crazy, but it's true! Read this book and research the issue online. You will clearly see that very few of you have any real chance of saving your homes - because the entire system is setup to support the lenders & servicers - not the homeowners/borrowers! And if you think filing a complaint with any of the government consumer protection agencies will make a difference... Think again... It's all been done already and garners little results for the common folk on main street! Educate yourself - you will not believe what you read - but it is all true. We know because we have been living it for the past several years!

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12:24 pm EST
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Bank of America service on ira account

I am very upset concerning the lack of knowledge and service that my bank representative had during a IRA transaction last year, to the point of considering termination of all my accounts with Bank of America and selling of my BAC stock. The transaction that took place was the terminating of my father's IRA accounts to move the funds into his estate. It is true that I should have know or at least considered looking for advise, but I have always considered those acting as representatives of the bank to be knowledgeable about banking business. What happened is my sister and I, as my father's personal representatives, closed his 4 IRA accounts without the knowledge that this would result in a huge tax bill. And that there was a solution in moving the money into an " inherited IRA", which would avoided taxes right away. Plus, it was an opportunity for the bank to maintain the funds within Bank of America. I can assure you that of the 6 heirs, at least 5 would have left the funds at Bank of America. The fact that your banking representative while consulting with the legal department about closing the account with two personal representatives never even suggested this option to us, doesn't speak very highly about those people representing the bank and looking out for the banks interest as well. I can not even express my disappointment and lack of trust with Bank of America at this point.

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2:37 am EST

Bank of America impolite staff

I am very disappointed with Bank of America and especially with their service! These people should be ashamed of themselves!
My friend from Germany arrived to visit me and he went to Bank of America because he needed some banking service. I was busy that day and wasn't able to go with him.
Bank employee refused to provide service to my German friend because his English was not so good. Bank employee said that he was not able to understand my friend and refused to communicate. I'll repeat that again - you Bank of America should be ashamed. Just think about what will my friend tell about your service when he comes back to Germany. He will say how rude and impolite he was treated! And by the way, his English was not that bad and it's easy to understand him. I'm disgusted to be a client of this joke bank!

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6:52 am EST

Bank of America teller, assistance with withdrawal and payment

On 02-22-17 I go into a BOA to perform a cash withdrawl. Need I remind you my husband had just deposited $1900 cash in my account and he banks with BOA also. I go to the teller to get the money and she says "the funds are still processing and will be available after 12am but you can call customer service and increase your ATM withdrawal limit to 1500 and take it out there". The tellers words are very contradicting as I am not lame and know that cash is available right away and my balance shows over 1900 available. The teller goes on further to say you can speak with the bank manager. I approach Tha manager by the name of Alex only to be told more lies. He says to me oh the teller is on a different system, let me have your cards (id and debit card) he then pulls my account info and my available balance shows over 1900 accessible for withdrawal. Alex goes on to say oh cash transaction can be voided thats why it says processing. I tell him who do you think you are talking too my husband always put money in my account: look at my accout history thos is nothing new and the money is available. At this point it began to rain and I proceed to my car in the rain to call customer service. When the rep gets on the phone she says I need to update some information because your info has not been updated in a while. I said to het that's a flat out lie because I just openef a credit card 4 months ago with you and nothing had changed. I Sherry the rep you do not have to lie...you have the information in front of you and what you are doing is puting my name and info on a log as if I am embezzling dirty money or laundering of some sort. I furthet tell her I work in a place that operates similar to a bank and there are measures that we take as well so I am not stupid so fo not lie to me because you can't update a social or date of birth as this will stay the same. Afterwards she verified mu funds were available and did know why the bank was denying me my money and telling me to go to the ATM. I proceeded back into the bank in the rain and made them aware that customer service is on the line and see that my money is available now. The manager Alex faking like there is something needing an override so I can access my funds. It took over an hour for me to get my money. For the lack of honesty and customer service I was treated as if I was a criminal and my integrity challenged. If it was not for my husband banking with BOA I would not have an account with them. I banked with them many years ago and terminated the relationship becauae of similar issues. The moral at the branch is unwelcoming and biased.

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2:57 am EST
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Bank of America service members civil relief act (scra)

I have been Active Duty Military for over 17 years but only a Bank of America customer for a few years. I recently applied for a reduced interest rate as one of the benefits under the SCRA and was denied because I did not have the credit card before I went on active duty. I joined the military when I was 19 years old and didn't have any credit cards. Bank of America is the only credit card company that denied my claim. I would like Bank of America to change their policy regarding the SCRA.

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11:27 am EST
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Bank of America online external transfer - no fee charge, false information by cc

Hi

I am a new account holder in BOA, I wanted to transfer money from my BOA account to my wells fargo account. before transferring I just wanted to confirm there will be no fee charge for online transfer.

on 01/09/2017 I called BOA customer care number and ask them how tomake transfer and made sure there will be no fee charge as on screen it was forced to select fast delivery 3, 1, Immediate.

I reconfirm that lady, that i dint want any fast transfer, but why i need to select this? She confirmed that there was a system problem & due to some reason it is showing fee need to select. In case fee charge you can call us back & we will return it.

today 01/11/2017 I checked my account ending with 8578 there was fee charge of $3. Though amount is not transferred to my another account yet (this may be other bank issue). I call & ask customer care to cancel the fee .

I surprise to listen they said its legal fee & has to be charged hence will not cancel.

This is how BOA customer care people cheat their customers. why one executive says there will no charge & another says its legal and fee is correctly charge.

It's not about a small amount, its about the authenticity of the customer care group. it seem "Bank of America " do not hire authenticate people who have full correct information.

This is the way Bank of America cheat their customer & fetch money in terms of fee . they don't tell in advance that fee is charge and after all done they say fee is legal.

Regards
Dhanashree Kanade
[protected]/[protected]

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12:17 am EST

Bank of America bank of america has now made it impossible to report fraud giving carte blanche to fraudsters

You call them to report fraud and they tell you that you have to call their fraud reporting number between Monday-Friday 9:00-5:00 (as if fraud only happens between Monday-Friday 9:00-5:00), meanwhile people are having a field day using your debit card. Then when you call the fraud number, no one actually ever picks up meaning criminals are being given carte blanche to rip off all Bank of America customers. How can a company like this even exist? Meanwhile, the law (Dodd Frank), states that it's illegal for banks that are too big to fail (like Bank of America) to be allowed to exist. So what's happening? Has the whole world gone crazy? If fraud's no longer illegal and the laws aren't going to be enforced, then another financial meltdown is right around the corner. You don't have to be Nostradamus to see this one coming.

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7:01 am EST

Bank of America lies

i had interview with this company and was told by the manager at the end of the interview that i got the job and he will be moving forward with me and to expect a call from my recruiter. same day was told the manager changed his mind i never in my whole life was told i got a job and then lied to and told something else hours later . i would never apply for a position again with this company very untasteful to lie to people about a job you never were going to hire them for in the first place

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pobarjenkins
Minneapolis, US
Jan 05, 2017 11:32 pm EST
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Until paperwork is signed, you are not guaranteed any particular position. Even still, you may still lose said position after signed paperwork for any reason if the state you reside has at-will employment. It is possible that they accepted you under circumstances that changed.

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9:16 am EST
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Bank of America customer service

I am very disappointment in the costumer service provided. Talking to a Supervisor was a complete wast of time because they did not even help with the situation. I was charged a fee twice and charged a supposedly fee for protection on fee which was ridiculous and help for nothing ! Worst costumer service ever with no help provided to solve this issue charging a fee twice ! what was the point of speaking to a supervisor if they DO NOT provide no help! AT ALL! been banking with BOA for a long time and this costumer service i just got was the worst Ive ever had ! I will take this to all Media ! POOORRR Costumer Service and to top it off from a supervisor!

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11:08 am EST

Bank of America restricted orphans court guardianship account

I opened an Estate Bank Account in 2013 for my Granddaughter with a court Order restricted bank account for withdrawals only. This account is a Orphans Court Restricted bank account. Recently on 11/4/2016 an unauthorized withdrawal in the amount of 20k was withdrawn from the account without my consent or knowledge. The person closed the account and took all the money in the account. Bank of America has not notify me of this incident and has stated it is not check Fraud. What is it when someone takes property insured by a Federal Bank in someone else name without their name on the account and no signature card. I am still the Guardian of the account in the Orphans Court who has original jurisdiction to authorize court ordered withdrawals.

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7:03 am EST
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Bank of America scam of someone using your name

I received a call stating that they were calling from the bank of America and they told me that they had a check for me. They told me that I had won 5, 000.00 from the publishing clearing house and they would need to deposit it into my back account. They also stated that they would need my account number because the only way I could get the money because of security they would need my account number. I told them that because of security reason, I could not give them my account number. I just want you to know that there is a scam out there with your name on it. The number they used: 718.514.6095.

Thank you
Weida Allen

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11:31 am EDT
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Bank of America false account made by the bank

No date on BoA notification.
No Client number (I am not)
For 2 years now I've gotten a letter from BoA "Bank of America Annual Error Resolution Notice" about a charge card that I do not have, and have never had. I've tried calling, multiple times, to the phone number on the letter and they have never answered the call. I just finished waiting for 45 minutes on hold--no one answered. It seems that BoA manufactures false credit card information about people who do not have dealings with them.

Resolution: have BoA notify me, in writing (paper), of their error, acknowledging I have never applied for nor received a credit card from them.

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7:59 am EDT
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Bank of America my account was fraud and shown evidence still nothing

Bank of America closed my account and sent me to early warning services. Early Warning gave me information to fill out. I did fill out and I did provided facts and evidence to back up what did happen with my account. I received a letter from Bank of America stating that I will stay on Earning Warning and ChexSystems. I am very upset and can not believe the evidence I sent was over looked and it stops me from getting a banking account anywhere. I even called Bank of America when I found out my account was over drawn and talked to the fraud department and they said nothing they can do to help me. I thought I was doing a secret shopper job. I believed it was was for Money Gram. Never once thought it was a scam.

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5:42 pm EDT
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Bank of America home loan refinance

Around the end of August, I received a card in the mail from BOA soliciting a Home Loan Refinance. As a result, I reached out to BOA as I was interested. The Mortgage Loan officer was awesome. He took our information and explained everything...how the process would go, the estimated amount and closing date. Soon after, we began to receive tons of documents to sign...we complied. After a review of our banking account w/ BOA, we received a call questioning a check for $107. We complied. We then were requested to provide proof to support said check. We complied. Now...fast forward to 4 days from estimated closing date...we were told that the underwriter is requesting additional information (i.e. our tax returns) to determine additional risk from said check of $107. Where is the risk may I ask?...we have a credit score of 747 and 758. We have had 4 BOA home mortgages...3 current and one paid in full. We have sufficient income and have demonstrated the ability to pay debt and we have been excellent in regards to payments on rotating credit. But for some reason, the underwriter is focusing on a small business that requires rental of a small office space with very little overhead cost. At this point, I feel as if the underwriter is fishing or red lining us. While I understand an underwriters responsibility is to manage risk...I ask again, where is the risk? What have I mentioned or has the underwriter seen that states we are a risk? I have been honest and have complied through this ordeal but I guess it hard to believe that someone can run a small business/share office space and manage w/ little overhead and still be a low risk. I am pretty confident that another bank or mortgage company will be happy to take business from BOA and will provide a lower interest rate.

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12:48 pm EDT

Bank of America about my account being closed when I just recently opened it

I opened my account on 8/19/16 and today is 8/23/16 all I did was just deposited a I think four checks in the 750.00 and one was 700.00 and now they are saying since I deposited money into my account that the checks our no good or suspicious and that they are closing my account and the savings account that I just opened two days ago and deposited 50.00 dollars to open it but the lady told me that it was only 25.00 to open so where did the other 25 go and I can't get a straight answer from anyone they keep telling me to call [protected] and press option number 2 when option number 2 say close accounts and all the guy can tell me is that it's a business decision I took The money out of my pocket to open this account and just for a few deposits that gives them the Right to just close out any accounts that they feel like over a fn business decision I think that it bull s**** if someone anyone can give me a solution to this please send me a message or text me at [protected] immediately please and thank you

Mike Max

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8:15 am EDT

Bank of America loan modification/short sale/pre-foreclosure

Initially in Dec 2015, my husband and I started dealing with Bank of America to request a loan modification. We were denied, of course, so we were forced to put our home up for sale. During all of this we had job loss, had to relocate for work, and forced to rent. With denial of loan modification, we put the house up for sale, found buyers right away, completed forms and actually approved for a short-sale May 2016 with same buyers, only to receive Pre-Foreclosure forms yesterday from my realtor authorized represent us for the short-sale. Any advice regarding if this is legal or not? We have been trying and cooperating with the bank to avoid foreclosure and try to save our credit so we can purchase another home in the future, however, I feel BoA is intentionally devastating my credit. Appreciate any and all input.

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6:21 am EDT

Bank of America business account closed by risk department

We opened a business account on May 27th with Bank of America and on May 28th they closed our account. When we called customer service, they would not or could not give us any information. We are a start up company and they did not tell us that the account was closed or will be closing. We found out by trying to deposit money the next day. The customer service rep stated I needed to go the branch to receive my money back. I went the branch on June 1st and they told me they could not release my funds after standing in a line for 30 minutes. I went to talk to the banker that opened our account and he stated the risk department needs to release my funds and I would have to wait another 30-45 minutes for him to be free. I told him that was unacceptable and they gave me the number for their risk department. After calling the risk department, they stated they sent my money in a cashiers check along with a letter. I should not have to go through all of this. I will never ever do business with Bank of America. Their customer service needs a lot of work.

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9D3C
, US
Jun 21, 2016 12:27 am EDT

My business account was closed the next day as well without any explaining. Everything was provided and was approved and even the representatives I spoke to was very helpful with the process but when I got the letter for sending in for the authorized signers, i also got 3 letters stating each account was closed. Not acceptable at all. If there was an issue they shouldve told me during the application stage before the account was approved. They would not give any information but basically read the same script that they can, with or without notice, close an account/end an relationship with the business. I just took my business else where because ive noticed it to be a common thing to happen with BoA. Wells Fargo was very helpful and would let me know of any blockage that would hender the application from being approved.

Wine Is Good
Wine Is Good
, US
Jun 01, 2016 7:27 am EDT

Did you give them your business plan, along with all legal documents pertaining to your business: copy of your business license, certification (incorporation or LLC, DBA) etc when you opened the account? Was your initial deposit made in cash or by cashier check? Was there anything unusual about your business or business name? Normally a business account would not be closed unless they could not verify the documentation. The anti-money laundering law is very strict, and every bank will do the same. Banks are in the business to make money, so for them to close an account they just opened something must have red flagged. You need to find out what it was otherwise you will have the same issue with any bank you try to use.

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5:43 am EDT

Bank of America business checking account closed

We opened a business account on May 27th with Bank of America and on May 28th they closed our account. When call customer service, they would not or could not give us any information. We are a start up company and they did not us that the account was closed or will be closing. We found out by trying to deposit money the next day. The customer service rep stated I needed to go the branch to receive my money back. I went the branch on June 1st and they told me they could not release my funds after standing in a line for 30 minutes. I went to talk to the banker that opened our account and he stated the risk department needs to release my funds and I would have to wait another 30-45 minutes for him to be free. I told him that was unacceptable and they gave me the number for their risk department. After calling the risk department, they stated they sent my money and a cashiers check along with a letter. I should have to go through all of this. I will never ever do business with Bank of America. Their customer service needs a lot of work.

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Wine Is Good
, US
Jun 01, 2016 7:32 am EDT

You already posted this and have a response on the other posting.

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11:39 pm EDT

Bank of America mortgage modification

My father and I have been with Bank of America since it's inception and held two mortgages with them for our home. When our Home Equity line of credit reached "end of draw" it was time, after ten years time for them to start add-on the principal to our interest only mortgage. I knew this would happen but no one told us they were going to raise our payments from $266.00/mo to $835/mo! Then they raised our flood insurance another $100.00 a month raising our mortgages by $600.00 a month! I told them we could not afford this. I had medical issues and was wanting for my disability to come through and my father is a World War II veteran living on a small fixed income. First I received a letter talking about all the different ways they could modify our loan for those in hardship. They asked to apply for the modification they would need bank statements and income records. I did everything they asked. They denied us All forms of modification! I asked for their appeals department. They flat out turned us down again for All Forms of Modification. They told us to seek Federal government help. That's when I learned they were supposed to have sent us a "Modification Package" to fill out! Then they told us we did not prove we were in hardship. They never asked us for the "hardship" letter or our "Itemized list of home expenses"! How convenient for them! I wrote a ten page hardship letter. I sent every document that they asked for. They turned us down again denying us All forms of modification for our mortgage. Then I contacted my Senator. There was nothing he could do. Then I spoke with Bank of America 's attorneys when they thought we were going to sue them. When they realized we did not have the money to do this I no longer heard from their lawyers. They said to apply again. They turned us down again for All types of modification stating we had already had a Modification! I said if I had one I would not be calling you for one! They continue to deny us a Modification as well as a refinancing based on a fabricated deceptive falsified document which does not exist. It has been one year now and Five denials for a Modification later and they are "still investigating this matter". Their "Resolution Team Department" just called the other day, still refusing us a refinance as well as a Modification based on a "Modification" that we never had and asked me "Is there anything you want us to do?" I hesitated to say what I really wanted them to do...

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Wine Is Good
Wine Is Good
, US
Jun 01, 2016 7:38 am EDT

To be fair here, you should have been prepared. 10 years is a long time and a lot of financial and inflation changes occur over the period of time. You knew that once the home equity ended you would be paying more, and that all that accrued interest would be applied. That in itself should have warned you that your payment would be much higher. It is too late to get sticker shock now.

No bank or mortgage lender is required to offer a modification to anyone. You have to request it. You also have to request the application for it. An application for a modification is a new loan application that you must qualify for, just like the previous ones you have done. It matters not how long you have been with any lender. It is the here and now that matters. We have been with BOA for 25 years, and there are some things we still do not qualify for.

It is not bad customer service to deny a customer something they do not qualify for. You are going to have to figure out a way to either refinance or apply to a new lender to move your mortgage. Some private lenders can do things that banking institutions can not.

Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Contact Bank of America customer service

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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