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2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
L
10:45 pm EDT

Bank of America I completed all necessary paper work they took my money for the appraisal and i never heard from them again

On April 30th, 2008 I started a refinance process on my home of 20 yrs from avariable rate to a fixed rate with an Account Executive Sally Vance who's office was located in Orlando. Funds were taken from my checking account to in the amount of $315.00 towards the appraisal fee which was done on Fri may 9th, 2008. All my required paper work was signed and faxed back as requested prior to the appraisal and I have not been able to touch base with anyone since. my maine contact was [protected]@countrywide.com and all her emails are returned undiliverable. my % quote was locked in at 6% for 45 days until june 16th when they actually had all the required papers signed and faxed back before 6:00 am om 5/8/08
Respectfully, Laurie J. Bakmaz and my present countrywide acct is #[protected]
My new Loan # I was given is [protected]

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Realty Mediation Services
,
Jul 08, 2008 12:11 pm EDT

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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Gina Fox
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Jun 18, 2008 5:16 pm EDT

My case is similar to Laurie's,

I contacted Countrywide, our lender when we fell a month behind in March and they suggested we refinance. We spoke to a woman in CW's Pennsylvania office named Lisa Chorpenning-Manes who said she could lower and fix our rate AND roll in the March payment! We gave her just under $500 (which we were saving for the March payment) for an appraisal and submitted all the other necessary documentation to her.

The whole process dragged out for three weeks, until she disappeared. We finally spoke to someone else who informed us that she didn't work there anymore and we'd need to talk to her supervisor, Stanley Coakley. When Mr. Coakley reviewed the loan, it was revealed that Ms. Chorpenning-Manes had been working out a deal that was NOT what we had originally discussed, and that we didn't even qualify.

After some salty language, I asked Mr. Coakley what our options were and if he would please send us a copy of the appraisal. He promised to over night it. That was over ten weeks ago. I've talked to him since, begging for a copy of the appraisal, and I left a message on his voice mail last week.

Anyone who has any advice on how to get a copy of the appraisal, please let me know.

Thanks,
Gina Fox

ComplaintsBoard
A
8:41 am EDT

Bank of America Upfront advertising fee for selling property

I got a call from Natasha Caldwell from Countrywide saying they had a buyer for my timeshare. She wanted me to send $1250 upfront (to cover their advertising fees) and would call me back the same day with a closing date. I told her I was sceptical because I had been scammed out of $1400 a year ago by a company called Land Ahoy Properties in Orlando. They were going to list my property and "guaranteed" either sale or rental within 90 days. Yea right. Never heard a thing for a year (funny - 1 year to the day I get a call from this co. called Countrywide). Countrywide says Land Ahoy's out of business and they picked up the listing. When I told Natasha I'm not comfortable because I've been scammed before she had her "supervisor" call. He went on and on with this canned speach about how they have an offer for $23, 500 (I paid $10, 000) for my property, but I must send them the $1, 250 to cover the title search. When I told him Natasha said it was for an advertising fee he said she was misinformed and he'd have to talk to her.

At any rate I told him I'm not interested because I don't want to lose another $1250 on top of the $1400 I lost last year. He asked to speak to my husband. We had a hard time getting him off the phone. Finally he must have gotten frustrated because he told my husband he would transfer him back to Natasha - but of course Natasha never got on the line so he hung up.

Today, I got another call from the "supervisor" at Countrywide (Mr. Boros). Again, it was this long canned speach about how legit this offer is but he can't show me anything that proves there is a bonifide offer because that would be against the law. I told him unless I have some proof that I can take to a lawyer he's not getting any money. He went on and on but I finally had to tell him I'm not interested because I'm not comfortable and hung up on him.

PLEASE, PLEASE, PLEASE - BEWARE OF THIS COMPANY! THEY WILL TAKE YOUR MONEY AND YOU'LL NEVER HEAR FROM THEM AGAIN.

I tried to contact my attorney general but have been unsuccesful.

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marge
Greensboro, US
May 07, 2009 4:37 pm EDT

Thanks for all the useful info. posted about Sun Property. I got a call 2 days ago and a fax yesterday and have had at least 30 calls since, which I have not taken. When I saw the posting I knew my thinking was right about a scam. I hope you all get your money back and thanks for letting me know the truth. Marge

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Bob
City, US
Apr 08, 2009 6:34 am EDT

I was scammed also. Getting close to catching these guys up. Here is there real office address.

1650 Sand Lake Road, Suite 240, Orlando

They are on the second floor, its near the flordia mall.

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auxpr18
Indianapolis, US
Mar 31, 2009 9:50 pm EDT

This is all the same that i have experienced with sun property networks since october 0f 2008. same exact start, promises of the timeshare being sold, paperwork in the mail. sent the termination of contract within the specified timeframe. i did it all. they took my money and i have absolutely nothing to show for it. no documents mailed from the closing people that they said were mail. yes clay alexander james slocum and many other familiar names. i cannot tell you how many times i have called, left messages on their infamous voicemail - answering machine and still have YET to receive a single phone call from the company...not one. i also contacted the attorney general's office in boston. which was useless. they wouldn't even provide me with a copy of the paperwork that they had sent to sun property - which makes me very spicious of them. i am very sorry for the other individuals that i have read about...it is the same exact frustration that i have been through. i hope that the company does get shut down and the little snobby so called receptionist looses her job. no real company in their right mind would ever hire someone with her "customer service" attitude.

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benito fernadez
Hialeah, US
Mar 07, 2009 7:49 am EST

esta queja es para la senora laura y carlo que me estafaron 500 dolares me digeron que me venderian en una semana, y mas nunca me an salido al telefono.soy enfermo de cancer ni eso ellos tomaron en cuenta este caso esta en manos de katerin fernandes fiscal de la florida esos elementos no deben de estar trabajando en esos lugares son unos delincuentes mi nonbre benito fernandez [protected] correo niurkita2006@yahoo.com

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jaws
Norwalk, US
Feb 11, 2009 12:37 am EST

I had identical dealings with these scam artists. I was cold called and told They had a buyer. I dealt with Kathryn Garten who said she was a licensed realtor as well as an attorney in their closing department. Was told they couldn't divulge the buyers by law but that the up front $2500 they got from me was to pay for title fees and other closing costs. They wanted payment by check. Fotunately I paid by credit card which offered me some consumer protection.

They never produced the promised closing documents within the seven days. I called MS Garten to request cancellation and was told that is not possible because they have a buyer and it is in closing. Told her I never got any closing documents. She assured me they were mailed already. I said I wanted to cancell anyway and was told it had to be in writing via return receipt mail to the Boston location. Never got any signed receipts from them. A couple days later I got an advertising contract in the mail requesting my signature. It said they would advertise my property till sold. Called and got Ms. Garten who this time was extremely rude. She said they have a breachable situation now if I back out. I informed her that she perpetrated a fraud upon me. She LAUGHED at me and said to sue if if I want but I'm not getting a refund because they have me on tape saying exactly what they wanted. (it took them three calls from the verifyer to record what they wanted since I didn't answer perfectly. Each time Garten would call me back for additional coaching on how I had to reply to make it legal).

I sued her and Sun Property Networks in small claims court and won a default judgement. I also filed a complaint with the MA Attorney General. They never returned her calls either. Go figure. Their investigation found no record of a business at the 71 Commercial St. Boston address listed on their documents which explains why my return recepts were never signed. At one point I asked the receptionist (screener) who answered the phone what the address is where she sits. It is in Orlando. Countrywide timeshares and Sun Property are one and the same. I refiled my court papers to serve summons at the Orlando address so they would get them either way. My Credit card did permanently reverse the charges thankfully. I would like to figure out a way to place a lien on her house ( have info on what property she owns)for the judgement that will never be paid and to inflict some pain for their fraudulent practices. By the way, I was never able to verify any state bar associations to back up her claim of being an Attorney. These people need to be in jail for fraud. Why do these and other companies remain free?

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Vickie
Summerville, US
Jan 23, 2009 6:06 pm EST

Sara did call me back today to let me know that Jim Brown told her that he has been in contact with me which he has not and that he told me that he has just had inquires about my timeshare again not true. But anyway the bottom line is that sara said since I was not happy with the service that they would refund half my money which would be 900.00. At this point I have spent a month of my time trying to take care of this that I have had enough, lesson learn do not trust anyone not unless it is all in black in white. Sara was the only person that I talked to at this company that did what she said she would so if anyone has a complaint ask for sara sights she is in the Boston office. I will update this when I get my check.

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Vickie
Summerville, US
Jan 22, 2009 5:32 pm EST

Sara did call me back said that she is going to get the bottom of this said that she did not know employees down in flordia was doing that. I am now calling sun property back thanks to geralds comment to let them know Jim Brown is doing it to someone els. But it really does not surpirse me. In my heart of heart I know I have been scamed but I will try to get my money back so any info from anyone will be great. Gerlad what state are you in? Because I want to send a letter to the attorney general also it would be good if you did also . Because this company needs to be out of business. I am still hoping to report something good about this company.

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Gerald
Oswego, US
Jan 22, 2009 5:16 pm EST

I agree also. I was contacted out of the blue by Jim Brown of Sun Properties Networks with an offer that was toooo good to be true. They wanted a check for $1850.00 for title search and their expenses. They faxed me a contract (looked bogus) (even had the wrong name) today (late) and He called to really push me to fax back the signed contract along with a copy of a check (to be sent). I've been scammed once before, and you know the old statement about once bitten - always shy [TRUE]. I'm really glad all of this info is accessable on the internet.

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Vickie
Summerville, US
Jan 22, 2009 3:48 pm EST

Sara returned my call put called on my home number I missed the call because I asked for the call to be on my cell phone I am now on hold for sara. I was told she is on another call but will be calling me right back 4:48

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Vickie
Summerville, US
Jan 22, 2009 3:08 pm EST

Talked with carman she answers the phones for sun property networks she was very nice and leaving another message for a supervisor she said that they are in a meeting. But did read the notes back to me that was left by Emily. As I explained to her I hope this company is not a scam because I don't want to have to hire an attorney or send out my letters to the attorney general office of each state that I now of that this company is doing business in. Lets see what happens hopefully I will get a call back tonight the time is now 4:08

ComplaintsBoard
L
1:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America Scammed for advertising fee

BEWARE BEWARE BEWARE! I got a telephone call from this company telling me they had a buyer for my property. I told them I wasn't interested in selling, they quoted me a price of $36, 960 and had a bought already. I said I would think about it. A few weeks later I was called again and they told me the seller is serious but will walk away if nothing happens in a few days. I said no thank you. This was all from an agent named Jason.

The next day I get a message from Morris Saul telling me crying that he would lose his job if I did not send them the fee because he listed the property as available. Then the next day Bryan Cole called me and said the sale will be processed as soon as my credit card got billed. I signed the form, my credit card got billed and everyone disappeared. No sale, no word from anyone all I could do was leave a message and someone would get back to me. Yeah right never a call again. Finally I get an honest answer from a lady named judy and she told me to request a refund, so I did. I follow up a few days later to see if she got it and I find out she was fired, probablly for being truthful! No one knows anything about my request.

Now a few weeks later I get the supervisor he was going to look into my case and call me back the next day. Of course no call back and I called again after being on hold for 20 minutes I get him on the line. He apologized and told me a few of their agents were using dishonest practices, I said I can give you a list of 5 of them. He was nice and is getting me a partial refund $350 out of the $1350 I put out and I am on the priority sales list whatever that means and that check is on the way I will let you know what happens.

I will keep you updated if anything further happens but BEWARE of this dishonest company because it is a scam and beware of this company because if you believe there lines you will get beaten out of $1350. If this company reimburses me of my $1350 or sell my timeshare I will gladly retract my words. But until you hear from me again BEWARE!

Read full review of Bank of America and 6 comments
Update by lance bachelder
Jun 16, 2008 5:41 pm EDT

Anyone at all wants the truth about this company or is thinking of doing this e mail me first. I will tell you the truth. THINK PEOPLE ! floydpink1037@mail.com 6/16/08...Last chance coutrywide! You do not have to write here in the open. 12 people have e mailed my private e mail and I welcome you all! Lance Bachelder.

Update by lance bachelder
Jun 16, 2008 4:40 pm EDT

Still waiting on my request. Last day I will wait.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Teresita Alvarez
,
Sep 17, 2008 8:35 pm EDT

Jessica Ortiz called me and asked me if I was interested in selling my time share . She said the customer was ready to buy my timeshare for 13, 500 dlls. and I question her and asked if he was really ready to buy right away. She said yes and I fell for the scam of my life. I try calling back many times I spoke to Jessica Ortiz and she said she would credit my account. It never happened. I called again and could never get a hold of her again. I called again and I spoke with her assistent Armando Cazas and he promise to refund my money since they fail to even send me the contract, he said the finance depatrment will contact me and that never happened. I try callin again and spoke to Raquel who also said the same thing and nothing happed she never called me . I try again hoping I could speak to somebody with more authorty Jennifer Ramirez answer the phone and said she was a Manager and I explained to her that they had never send me my contract and they had failed to comply with what they had promised. She put me on hold for the longest time and never return to the phone. I called again and again she even put me back on hold and said "I have ANOTHER customer on the line, and I don't have time to be lisenting to your excuses you are just lying and just want your money back " and she hang up on me. I called again and she kept sending me to her voicemail. I called again and asked to speak to some body higher than her and she said there was nobody higher and that she was not going to refund my money anyways. I asked her well ARE YOUTHE OWNER OR WHAT. She said yes I am so what.Then she hang up on me. I try to get other numbers but there are none available. I called my credit card department and I will dispute the charge they told me that they can help me get my money back. So let's hope this true. I have never been treated with so much disrespect as Jeniffer Ramirez treated me.

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pam dressler
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Sep 04, 2008 3:42 pm EDT

I, too, have been scammed exactly the same way from this company.I had a timeshare week for sale so I thought it was legit when I got the call. I am a single mom of 6 and now I am out over $800.00. There goes my kids' birthdays and Christmas. I am seeking anyone who knows what my next step should be . I not only want my money back, I want to stop them from doing this to someone else!

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Charlene
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Aug 08, 2008 1:35 pm EDT

I was glad i found this site to check them out. I too got contacted today. It was too good to be true and, of course they wanted the money up front. I'm so happy i didn't send them any thing. Thanks for your input.

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CAL CHAMBERS
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Jun 18, 2008 1:29 pm EDT

THANKS LANCE.
I THOUGHT IT WAS A SCAM, BUT I DID NOT FALL FOR IT.
THANKS TO LANCE.

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Linda Smith
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Jun 11, 2008 4:38 pm EDT

This complaint could have been mine...the people I dealt with were Morris Hall, Brian Cole, Frank Johnson. I was also told by Judy to fax in a refund request which I did and of course she doesn't work there anymore and no one has seen my faxed letter. I am now working with Jenifer who has been little if no help.I still am working on getting a refund. I plan to appeal to the credit card company on the basis of fraud.Has anybody taken their complaint to the attorney general? I feel that this is fraudulent business practices and might be something an attorney general could help resolve. Everyone beware of Countrywide.

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SCOTT
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Jun 09, 2008 8:37 am EDT

BEWARE OF THIS COMPANY, THEY WILL SCAM YOU OUT OF YOUR MONEY AND YOU WILL NEVER HEAR FROM THEM AGAIN, WE MUST BE SMART AND RESEARCH WHEN COMPANYS LIKE THIS CALL AND SAY THEY HAVE A BUYER FOR YOUR PROPERTY, I GOT A CALL FROM THIS ### NAMED BRYAN COLE SAYING HOW I NEEDED TO SEND HIM MONEY OTHERWISE THE BUYER WAS GOING ELSEWHERE, THE TRUTH IS THAT THERE IS NO BUYER AND ONCE YOU SEND YOUR HARD EARNED MONEY YOU WILL NEVER HERE FROM THEM AGAIN. I WAS SMART AND DID RESEARCH ON THIS COMPANY AND SEEN ALL OF THE COMPLAINTS FILED ABOUT THIS COMPANY. PLEASE BE SMART AND DO RESEARCH BEFORE YOU SEND THIS COMPANY MONEY!

ComplaintsBoard
D
12:04 pm EDT

Bank of America Scam collection practice

Be wary of FIA Card Services offering to settle credit card balances in collection. Last year I made a deal to pay off several Bank of America credit cards for a fraction of what was owed. The FIA rep put the arrangement in writing. First, they changed the cc number to a new number. We established an automatic draft arrangement and each month for 6 months they drafted my account for the agreed amount. I made the last payment on 12/31/07 and all was fine. Well, up until recently when FIA Card Services started trying to collect on the same debt using yet again different cc numbers. They refuse to provide the original credit card number and call constantly trying to intimidate me into paying. They have gone as far as telling me they never made any arrangement with me in the past. I still have the written agreement they sent me and refuse to give it to them because they are scam artist. I would prefer litigation. The point isd, my credit report was to show these cards paid as agreed but instead it shows I am in collection. They run a scam and so does the creditors. They make you believe they'll take less when in fact they have the upper hand. My suggestion, make the creditor take you to court. The judges will never make you pay more than you can afford and there is nothing more secure than a court order.

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tia.g
pennsylvania, US
Oct 13, 2010 5:50 pm EDT

I was checking out the site to order a credit card through fia, after read all the complaints and fraudilent things that has happen, I'll pass and look into another secure credite card thanks for being informative, this info helps me and I'm pretty sure others as well this kind of information help people make better choices. Thanks again

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David03
Hagerstown, US
Oct 12, 2010 1:49 pm EDT

Just received a call from [protected], saying they're from Card Services. Didn't catch whether it was FIA or not, but in my opinion they all fall into the same category.

These numbers/calls are irritating and seems like they just keep coming and coming and coming without any means of stopping them. Well, I at least found a way to slow them down.

By accident I didn’t hang up the phone immediately, and then I realized that they were still on the line wanting me to hang-up. It seems like something within their system doesn’t allow them to hang up the phone. As long as the line is active, they have an opportunity to get info. It’s probably set this way so that the callers must make every effort to obtain the desired info.

I spent an additional 4-5 minutes and the woman on the line seemed very irritated. Now I know this didn’t help me getting less calls, but it does offer some satisfaction on two accounts. First, I got some pleasure in it, and then it was less time they could spend trying this with others.

Your particular call might not be exactly the same or have the same type of system, but if it helps please repeat what I did by accident. It might not end their schemes, but it might slow them down.

Good Luck ! ! !

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Don't
dddddd, US
May 12, 2009 12:08 pm EDT

Have had a BoA credit card account, got fired, fell behind on payments. Got Fedex'd an offer to settle this morning by a certain date, but with past experiences with other "settlement" companies and judging by the stuff that's said here, I'm not going to take them up on the offer, because chances are I will pay and it will never show up on my credit card report (has happened with other companies). You know how it is...if it seems too good to be true, it usually is. Don't take the risk unless you can afford to lose.

ComplaintsBoard
V
12:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America scam and cheating!

Bank of America runs a scandalous business based on fraud, theft, and greed. Yesterday I checked my account being that payday is literally around the corner. Shock, awe, and surprise do not even begin to describe what I felt when I saw my account was overdrawn by $219.95. On April 30, my paycheck was directly deposited into my account. So far, it's all copacetic. On May 1, I make 2 purchases and a withdrawal. One of my purchases came with a $35 overdraft fee. On the same day I paid 3 bills online. Now I am aware of how this works. The payments don't always go through at the time you make them so I did what everyone does... leave the money alone. On May 2, all my payments went through along with a $35 overdraft fee on each. How do I go from having $400 in the bank to being overdrawn by $219.95? The bills I paid only amounted to around $200. So let's do the math.

Yesterday after work I went into a Bank of America Branch. I spoke to someone who obviously did not know what she was talking about. I was told that it is Bank of America's new policy to charge overdraft fees on pending transactions. So even though at the ATM the receipt stated that I had funds available, B of A still hadn't processed my direct deposit. All of this makes no kind of sense to me. How come I was able to withdraw $40 from the ATM if there were no funds available? How was I able to get gas if there were no funds available? How was I able to get my morning coffee and bagel if there were no funds available? By the way, I was charged a $35 overdraft fee on a $3.54 purchase at Safeway.

I am a poor, single working mom trying to keep a roof over my family's head and food on the table. How do you explain to a seven year old you're sorry but those new shoes they need just aren't going to happen or that the fridge is empty because B of A took literally half my paycheck in overdraft fees? To say that I am angry, furious, livid, again, is an understatement. Bank of America took food out of my child's mouth and I am enraged. Today I am going back to the bank and speak to the Branch Manager and let them know that they stole my money and they will be putting it back into my account immediately and I will be using every outlet to let the public know what they have done. If I had done this to someone, I would be behind bars.

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nalynn
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Jan 28, 2008 12:00 am EST

Ok back in nov or dec of 04 i opened an account with my mom then on jan 4 05 or we closed it cause we moved out of state, or so we thought. I recently tried to opened an account with a new back close to where i live. They said i couldn't cause of pass due charges i was like what the hell we closed it and i never used my card or anything. So we call today and they said the account wasn't closed till may of 05. 5 MONTHS AFTER WE WANTED IT CLOSED. We never got any letters saying we owed money or anything. That bank is a joke they don't know what they are doing and now they screwed me out of getting a good bank account.

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jim happy
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Mar 18, 2008 8:35 am EDT

I was recently scammed out of $250 from bank of america. Here is how the scam goes: B of A will approve a small amount of money to be withdrawn, even if there is not enough money in your account. This way they can charge you $35 overdraft fee for each transaction. By the time you figure out what has happened they have already stolen the money from your account. Great scam huh, start a bank!

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Dian
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Oct 15, 2008 11:17 pm EDT

BofA student account, yes student accounts can draw money out of their account EVEN IF THEY DO NOT HAVE IT IN THERE ! a $35.00 fee is charged everytime. My 17 yr old experienced this with a $275.00 overdraft total fee charge. To be fair, after numerous phone calls and demanding, the did return about 150.00 back. NOW when I called they said they can FLAG the account to NOT let the student withdraw if there is no money. Well unfortunately they told me after my daughter overdrafted $140.00 again, that not all merchants put the transactions through. I do know that may happen, but they also may insert just one dollar to let the bank know a charge is coming in.

I argued again, that we had the code put on and she still was able to overdraft. NOW they will not refund anymore, even though there is a safer way in addition to the FLAGing that they DID NOT TELL US. That to ask for DEBIT instead of CREDIT. You see BofA makes more money when you say credit.

Yes, my daughter should have been more responsible. However, some adults don't even balance their checkbooks; they can't possibly think they are servicing a community when they set policies for "STUDENT ACCOUNTS" that will rake in a ton of money for them. HELL they may even add that into their yearly budget.

This is fraud. Remember when you could use your ATM bank card (without a visa or mastercard logo on it) and it would take the money out of your account right away? What was wrong with that system? Well, seems the banks weren't making enough money make it too easy to be responsible with our bank accounts.

We can't find this as individuals, but we can as a group. We could get bumper stickers, I would provide at an extreme low cost.

Think this over folks, let me know. WE CAN STOP THIS.

Warmly,
love to my fellow Americans

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steven phelps
,
May 21, 2008 6:26 pm EDT

i agree dude, i wont bank either check out my letter im sending to them along with my cut up credit card that i will smear poo on.

dear U.S BANK.
i just wanted to write this letter to you to let you know how disappointed in your service and whole loan department that i am.
i have dealt with so much garb

age with your people and my jeff gordon credit card since i have had the loan that i cannot take it anymore. jacking my intrest rate from 7% to 29% for having a total of 4 late payments in my history (wich i made up for by paying extra to you people) no grace periods like most sane banks have and a 40$ late fee? what the heck?. then you jack my payment from 48 dollars a month to 150.00 a month when i am current on my bills, i think you guys are scam artists on loans and your qaulity of customer service is so bad that i dont know how you can say the words "customer service" more like "customer rapeist" so i will be paying my loan off with UTAH FIRST CREDIT UNION. a place where you can have a 10 day grace period if needed with no late fees, and a place where customer service is the finest that i have ever dealt with, and a place where the intrest rates are always lower than your circus act you have going over there. by the way i think i will let my local news in on this as well and maybe get one of those media personell that fights for people being ripped off.
P.S. THANKS AGAIN FOR NOTHING JERKS, would you break into someones home or car and steal money or posessions? if the answer is NO then i am calling your company liars because you are no better than a burglar or a thief.

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Tom Smith
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Jan 28, 2008 7:34 pm EST

we offer loans to individuals and corporate bodies who are in need of money to improve their business. we give mortgage, car, personal loans. contact Tom Smith from the website www.markilo.netfirms.com for a loan. or on email tomsmith20002000@yahoo.com

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2:43 pm EDT
Resolved
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Bank of America trick to charge the late fee

I pay all my bills in the beginning of every month. Because I pay full amount around same time every month, I dont check all the detail of the statement, especially on this credit card. I seldom use this card. I use other card more. This month I noticed that BOA charged me the late fee. I am not complaining about the late fee. There is a reason my late payment. I checked the due date was 5/3. The due date is around the 8th of every month. I checked the previous due date online;10/12, 11/1, 12/7, 1/1, 2/1, 3/8, 4/2, 5/3.

I dont know why BOA keeps on changing the due date. I found out that I had paid the another late fee on Feb, too. If I had balance on other months, I would have paid more late fees.

All my other credit cards dont change due dates like this. They only change 1 or 2 days if they change.

I dont think it's fair to change the due dates like this. All I can think is that this is a BOA trick to charge the late fee to its customers.

Thank you for reading!

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djbubbles
Brooklyn, US
Jan 22, 2009 5:30 pm EST
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I am having the same frustration with Bank of America. This is my first credit card with Bank of America, and I have NEVER seen more trickery than this. I always pay on the day that I receive my bill. But, almost 3 weeks after making my payment, when I logged online to my account, I noticed my payment was still pending and scheduled to process 21 days AFTER! This is not right, as the date they change to process the payment is dangerously close to the payment due date. My boyfriend has a Bank of America card as well, and was slammed with a late fee for this reason.

Something is very fishy here. Perhaps we all join together to file a class-action suit?

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Kristin Smith
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Dec 03, 2008 3:00 pm EST

Thanks I'll have to document all of my accounts that way and be more vigilent...is there anything that can be done about it?

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1:27 pm EDT

Bank of America robbing folks with nsf fees!

Bank of America is in the business of robbing people. Their rules constantly change to benefit their pockets and there is no consistency from one rep to another. In the past year, they have managed to rob me of over $900 of my hard earned money. I only know this figure because it was thrown in my face today by a so-called customer service manager that I’m doing a poor job of managing my finances. Never mind the fact that I'm a single mom and a business owner trying to keep my head above water in the mortgage industry. I have been monitoring my account on-line constantly to prevent this from happening, and no one could offer me an explanation, all I know is that in 5 minutes I racked up $210 in overdraft fees for $30 worth of transactions. When I questioned why they process transactions from biggest to smallest instead of in the order they are presented, I was told that this was intended to benefit the consumer so the most important items are paid. OK, so if I have a $100 light bill and I go on a shopping spree for $110, how is it more important to pay the shopping spree first? They have no method as to how long credit transactions and debits show as pending before that money is out back into your balance. All they can tell you is to write down every time you use your card, and do not rely on the online banking as a ledger. I may be wrong, but I thought debit cards were created as a convenience to the consumer, and on-line accounts were an added convenience. If I have to write down each time I use my debit card, wouldn't it be easier to write checks and have carbon copes so I can transfer it to a ledger when I have time? Their customer service reps are rude and have no clue what they are talking about. They just love to point out that it's your fault and they stick together like glue no matter how wrong they are. Bank of America is definitely an institution with no heart. They are extorting millions of Americans and they have absolutely no remorse whatsoever. If anyone knows of a class action lawsuit against them, I would love to voice my opinions. I'm not usually a vengeful person, but I can't wait for the day when they get what they have coming to them.

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Stinkerbell
Thousand Oaks, US
Aug 23, 2011 4:24 am EDT

If anyone gets a class-action lawsuit going against BofA for these NSF fees...post it here...so we can all get involved! We have a small home-based pool maintenance business. One of our vendors gave us a check for $350.00. We had $46.00+ in the bank at the time that we "cashed" the check. BofA cleared the check. Two weeks went by---all of a sudden, we hear that we have a negative balance in our business checking account...what do you know, the check that our "vendor" gave us bounced! So consequently, ALL of our online banking account payments bounced along with it! Because they cashed the bad check, and it bounced, all of a sudden it was "OUR" problem! We are a low-income family, and today we have NO FOOD to feed our 3 kids (ages 9, 7 + 6)...they start school in 2 days, and I cannot go out and get them the shoes and school supplies they need...my car registration is due tomorrow...what happens if i get pulled over by a cop...they will be sooooo understanding, right? Long story short...manager cashed one check for $90.00 for me, only after I completed DEMANDED it, but they would NOT clear these "fraudulent" charges from my account! They said that because they have given us "credit" for overdraft protection (their fault-another long story, another day...trust me, THEIR fault!) ...that they would NOT be able to credit us the fees...Remember that these fees were due ONLY because of an NSF check that was someone elses...I do NOT want to hear that our "past" should have ANYTHING TO DO WITH THEIR DECISION...Wake up people...they made BILLIONS of dollars off of ripping-off hard working Americans! We need legislation pasted to STOP THIS ABUSE! I am going to research HOW exactly this can be done...they are taking complete advantage of us...AND I JUST WANT TO GIVE BANK OF AMERICA A BAD NAME, , , , , , ...THAT THEY CHEAT THE AMERICAN PUBLIC OUT OF THIER HARD EARNED MONEY! PASTE THIS LINE TO YOUR FACEBOOK PAGE, AND KEEP IT GOING! Thank You.!

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llanne
Dover, US
Jul 23, 2011 6:15 pm EDT
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I also used to have an account with Bof A they screwed me so bad with their credit card charges, like raising the interest rates, when I was late one time, then the late charges put me over my limit, then they added over limit charges, before I realized they were hitting me for so many charges I was getting deeper and deeper by the month, with out even using the damn card. I eventually called Take Charge America to help me. They put a stop to all over limit chgs, got the interest lowered again, I made payments thru them and now 5 years later I am free from them forever. I believe I would have been better off to borrow from a loan shark, talk about legal theft!

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KATE1970
beaver dam, US
Mar 28, 2011 8:17 pm EDT
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I was scammed out of money at my bank too with all these over draft fees constantly changing and charging me 35.00 for being only .02 over is this ridiculous or what..so after a year of this i pulled out all my money and now just use a debit card to put all my money on now i keep all my money..

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Seen it All
Las Vegas, US
Dec 19, 2010 2:32 am EST

I agree that BOA completely and utterly sucks, but what I dont understand is that you alone are responsible for balancing your accounts.
The fees suck however you wouldnt have them if you just took the time to balance your account. Most people assume that ol/b will balance their acct's for them, but its only a tool to see what has come in. I was a BOA customer for years and never od'd my account because I balanced it. All these comments about fee's, well you have the control of getting them. They are a bank and they do suck, they will suck ever possible fee out of you that they can. Not just maintaining your account but, you have to be deligent and check every aspect of your account. What relationship did you sign up for and what are you in now? Did they slip you into the bogus Privacy assist? Their stupid A&D insurance? In January they're getting rid of alot of accounts and starting new ones and the theme is "a way to pay" It's basically more BS and having to pay a high balance qualifier to waive the monthly maintenence fee. Before you people only had to have a direct deposit to waive maintennece fees. In January that all changes. I don't understand why people stay with BOA. You people [censor] and complain, so leave. There are smaller banks and credit unions that offer real free checking. And, by the way I work at a call center, hate it and going to college fulltime to have a real career someday. I have to say, I dont know who I hate most the bank or some of you ignorant [censor] who call on a daily basis who have no business even having an acct anywhere because you cant do simple, basic arithmetic.

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Joe pax
Wilmington, US
Jun 22, 2010 4:26 pm EDT
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Let's get a class action lawsuit going on them!

These attorneys sued them before, let's all contact them and get them on the job!

wdklaw.com

Whatley, Drake & Kallas, LLC filed a class action before on BOA that ended in 2009 ... google it and you'll see

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Carolyn848
Los Angeles, US
Mar 29, 2010 5:11 pm EDT
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So I deposited my last unemployment check ( last as in the last one being issued to me by the state as I have exhausted all benefits) BofA pulled out 962 from my account because they say I owed it back in 2008. I just recently reopened my account in January of this year and I was never told that I owed anything. They opened my account and let me deposit and withdraw as needed for over 2 months. Now Im stuck with 30 dollars to my name. I have two small children to feed, rent, and a car payment that I have to take care of. So I feed my kids on the 30 dollars, lose my apartment because I wont have rent money and will have to live in my car until the bank repos that.

Where's my bailout?

Already asked about welfare but they wont give me any money because I recieved that check that I deposited and had stolen from the bank. They say that my last check would help me live this month and dont care that the bank took that from me.

Thats the system for you I guess. But any undocumented immigrant can come in and get everything that this country has to offer.

How am I suppose to explain to my kids why we're going to be possibly sleeping in a car.

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Jacob Shane Johnson
Ormond Beach, US
Mar 16, 2010 9:39 pm EDT

They have a serious scam running and can not believe that the government does not get involved. I guess we know who's pockets are being filled. It's a shame that this wonderful country that we love so much has to be fouled and bad mouthed by a Bank that has the word AMERICA in it.

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MDB123
Santa Monica, US
Mar 15, 2010 1:07 pm EDT

I agree! I personally was just charged over $350 in NSF fees recently. Some of the charges were charged an NSF fee on an NSF fee. Which took me further into the red. It is bogus and unfair. I HATE Bank of America and have been with them over 10 years. When I went into the bank to speak with a personal banker, he was at least able to refund $180 of that amt. but I still had to pay close to $200 in NSF fees. I don't know what basis they used to refund at least that amt. Absolutely ludicrous!

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jojo aja
, US
Jan 08, 2010 11:53 pm EST

Gosh, I just got NSF charges THREE times, for $35 each. And you guys were right - they purposefully processed the biggest charge first. Otherwise I would have been charged just one time.
We need to do something about this. I've been banked with them for many years and thought they're great to do business with, but from my last conversation with a customer service rep and his supervisor I came to a totally different conclusion. Rip Off!

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Dallas Dugger
Poplar Bluff, US
Dec 26, 2009 12:34 am EST

Info please: We paid in over $900.00 in escrow account with Bank of America and they took it saying we didn't have insurance on our home which was a lie because we paid for a FULL YEAR on our insurance!

My husband called them and told them he wasn't paying them another dime till they put that money back.

Now for 2 months we have not gotten a house payment billing statement, nor our escrow account amount that is empty.

Does anyone know an attorney?

By the way : Bank of America is Obama's Bank.

contact me at : debdgg@aolc.com

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8:49 am EDT

Bank of America unethical business practices

After myself and my other half Thomas White being customers of Bank Of America for 20 years, Bank Of America's customer advocate Sharon Tabor, suspended our credit card and closed our account without our knowledge or consent. This was done after we made a formal complaint to the federal authorities regarding Bank Of America continually increasing our rate to 32% after being late on two bills. We had always paid our bill on time, but were late twice. Both times we called Bank Of America to let them know the bill was going to be late due to being in a financial crunch. They told us there was no problem, they would be more than happy to work with us. After that, the slapped us with a $39 late fee each time, but we had that credited back to us reluctantly. Then they started increasing our rate.

After some time of being on time with our bill and also paying more then the minimum payment when we could, we inquired about the rate being lowered. We were told "NO". Then Sharon Tabor called us, gave us a rate of $15.99% but never told us that our account had to be closed. She only told us after doing what she did. Bank of America told us that they can close anyones account at any time for any reason and they dont have to let the person know. They said because we had a high balance, that it was determined that our account had to be closed. Well we had payed our account down to "0" twice, both times in one lump sum. We have recently paid it down again. Bank Of America had examined our account before and never took any kind of action until we made a formal complaint to the Office Of The Comptroller of The Currency. We believe they took the action they did in direct retaliation for our complaint. In so examining our account as many times as they have, it has compromised Mr. Whites credit score. Before Ms. Tabor closed our account, A week or two prior to this, Mr. White made a purchase for a $1, 300 computer. He made this purchase in good faith. Ms. Tabor stood in the way of this purchase being authorized making the arrogant comment that this was an unnecessary purchase. That if the money had been for food or for utility bills, she could authorize that. Where does Bank Of America get off telling someone what they can and cannot purchase with their card, and how much they can or cannot spend. Bank Of America clearly violated their own credit card agreement when they closed our account. It states in the agreement, that Bank Of America has to give a person 15 days notice before closing anyones account, it also states that if a person is delinquent on their account or over their limit, which we were not, that the 15 day window does not apply but they still have to give a person proper notice. We were "NEVER" given any notice about this. Ms. Tabor took it upon herself to take this action.

This has caused us unnecessary pain and suffering, and alot of anxiety. It has also been hard on us financially. It has set us back a bit. We feel we are entitled to compensation for what Bank Of America has put us through. Bank Of America needs to be held accountable for their unethical business practices.

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chritom
, US
Oct 01, 2010 10:58 am EDT

This bank is absolutely worthless I dont know how they got Stimulus money from the Government because they are not working with the people or realtors to help keep people in their homes. There equator system is the pitts and no-one except them seems to work it. Remodification is a joke they are certainly not working with any of my clients. The Vps were all over 3 years ago when they were making so much money doing these 100% loans - try finding one now that knows anything they are useless - they need to go to the unemployment office and find qualified workers who want to help rather than make a very upsetting matter worse.

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Jennifer
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Jul 21, 2008 8:18 pm EDT

It is common (and is probably in your cardholder agreement) that credit cards increase your apr to a delinquency rate when your payment becomes past due.

Also, at no point is a credit company required to continue issuing credit. Their business is to lend money, but they are not required to lend money. Which means at any point they can close your account. However, it sounds like you may have entered into a hardship agreement with them if they lowered your APR and closed the account at the same time. Companies offer hardship programs for their cardholders to assist them during periods of financial difficulty. When they do this they close the account because they are assisting when you are unable to abide by the terms (pay the higher apr) by changing the terms.

Of course, I don't know the full story, but this is what I can surmise from what you've written here.

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6:11 am EDT

Bank of America stay away from countrywide

Countrywide bought our loan a few months after we purchased our home. Everything was fine for a while until I started trying to refinance a few years ago. They would not work with me and made it impossible to go anywhere else for financing. They started rasing our payments 4 months before they were supposed to and they went from $1258 a month to $1938 a month in 1 year knowing full well that we couldn't afford that much each month. I was told by some snotty man at Countrywide that if they wanted they could raise the interest rate to 13.75% instead of the 11.125% rate they raised it to if we really wanted to push the issue.

I fought for 2 years to save the house and finally ended up losing it last month and had to move in with my mother-in-law until we can try to fix our credit reports and save a little money to move somewhere else.

I am VERY angry about this whole deal and want some justice. I want to Countrywide to have to answer to everyone they have wronged and have to apologize, not just to me, but ot America as a whole for the way they run their business. Everyone I have talked to about them has had nothing good to say about them.

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steve colon
23 hanrahan ave, US
Jan 28, 2009 8:41 am EST

countrywide is playing games with all there customers thats what they do. they are being sued by everyone so the more houses they get they use is to pay off the investeer who is sueing them.

I have read web pages that former employees said there all about taking your home nothing eles they dont care what happens. If the news is right countrywide cant not pay out all there law suits. in time they will get theres.

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12:13 pm EDT

Bank of America random blocking of debit card

I went to Macys to purchase some items on Saturday, I tried to use my debit card and it was declined. Shocked, I call Bank of America to figure out what is going on because I know I have funds available and I am automatically transferred to the Fraud Dept. in Phoenix AZ. Because I am not fluent in English, I have my granddaughter interpret for me while I am on the phone with the "fraud analyst". After taking about 30 minutes into verify my information, because they insisted that they had to find an interpreter themselves and not go through my granddaughter the fraud analyst representative Cordella said my account was blocked because there was unusual activity at the beginning of this month. The unusual activity was an atm withdrawal of $500 at the beginning of the month, which I use to pay rent. I have been doing this for the past 2 years and now they say this is unusual activity? So my granddaughter asks the rep to explain why this is happening ALL OF A sudden, and the rep's reply was "I have the authority to monitor your account, it is my job and I can put a hold on it whenever I feel like there is unusual activity." We wanted to speak with a supervisor because this person was rude, unhelpful and almost discriminating in her attitude towards us. She said "I don't have a supervisor, I’m a financial analyst and I was providing you exceptional service because even though you were using profanity, I dealt with it!" And we were so astonished at her accusation because we are not the type of people to use profanity in conversations. My granddaughter was out of words and just shocked at the type of service BofA was trained to provide. She was obviously not treating me as a customer, but more of an annoyance because I could not speak English well and she wanted to get us off the phone and even denied out request to speak with a supervisor. I have never felt so discriminated by a bank employee, especially a big corp like B of A. And to think that my card can be blocked, without any reason, any time they want to... it makes me cringe to my stomach.
When I was declined of a $20 charge a Macys, I was extremely embarrassed and baffled. This is my hometown dept. store where everyone knows everyone! Who is going to pay for the embarrassment I got when my card was declined? I have a chronic cardiac disease, where if I am stressed/shocked, it could be detrimental to by survival. I had to get emergency treatment with nitroglycerine at home because I was so shocked from the situation. Also, the ruthless representative at b of A made me feel unsafe with my available funds AND was illogical in her explanations as to who this is happening. From now on, every time I use my atm card, I need to be in fear that it might be declined because someone at fraud services is having a bad day.

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columbia123
Columbia, US
Sep 26, 2009 1:52 am EDT

The exact thing just happened to me tonight with my BofA atm debit card, even though thousands of dollars were in the bank. I was away from home about 14 hours with a blocked debit card.

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1:11 pm EDT

Bank of America over charge

I have credit card with bank of america for over 15 years. Recently, they gave me apr of %8.00, and charged me annul fee of 18.00, I continue to make my payment, I noticed that the payments I am making never goes for that $18.00, now the $18.00 is $48.00 and that is because thy are charging %18.99 on the annul fees. So I called, and told them I like to pay the annul fee in cash and do not want to finance the annul fee, but thy told me you can not do that. Which means the $18.00 which is now $48.00" because of high interest" will continue to go up even when I offer to pay the annul fee in cash.
That means they are forcing me to pay interest on the amount that I do not want to borrow or finance?!
Do you think that is fare even if the law allow them?

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6:35 pm EDT

Bank of America predatory lending

TO: WHOM IT MAY CONCERN

FROM: VICKI MILLER

RE: COUNTRYWIDE HOME LOANS PREDATORY LENDING

I, like hundreds of other Americans, have a story to tell about the horrible and unethical business practices of Countrywide Home Loans. First, may I say that I have been a honest, hardworking, tax paying American for over 36 years. I am a single parent. I had purchased the home which I was raised upon the passing of my mother. This is the home where I, also have raised my son. So, this is more than just a house to me. It is our home and our foundation.

I originally got involved with Countrywide when they purchased my mortgage (unknown to me) by a mortgage company that was already under investigation, Ameriquest. At which time, I had never even been late with a house payment. After a year or so with Countrywide, they began to pursue me to refinance my original mortgage. They called me, mailed letters to me, and emailed me stating that I had over $24, 818.00 in equity in my home and they were offering me a “no closing cost”, “no appraisal fee”, “no hidden fees” etc. refinance loan. After several months of their persistence, I agreed to go ahead and refinance with the intention of borrowing $5, 000 from my equity to put in some energy efficient windows in my home. (As it is an older home, and living in PA, the cost of fuel is very expensive). Thus, not only conserving energy and saving on my fuel bills, but also improving the investment of my home. I agreed to refinance in Sept. 2005.

Initially, I was sent preliminary papers. The horror begins Oct.2005 when a notary comes to my place of my employment for closing with a COMPLETELY DIFFERENT SET OF DOCUMENTS? Ofcourse, I was completely offguard. There I was, at work, with no privacy, confused at the loan papers, I immediately asked the closing agent what was going on? He told me he was just a courier they hired to get me to sign the papers. He rushed me and assured me there would surely be a resolution. Not only were they a completely different set of papers and loan amounts that I was previously sent, but I did not get ONE CENT at closing to put in my windows and they had used up MY ENTIRE AMOUNT OF EQUITY! Being bewildered, rushed and not being mortgage smart, I signed, under duress! I am an honest, trusting Christian woman who would never have thought something like this would happen to me. I was wrong! I immediately went to the phone and began calling Countrywide.. I briefly got to spoke to the representative from their Full Spectrum Lending Div., who told me that they paid off a HUD loan I had taken out (to put a new roof on) and the rest was countrywide fees.He assured me that someone from Countrywide would call me and go over it all in detail with me. Guess what? I never heard from them again!

Remember the promise about no fees? What false advertising that was! Not to mention, don’t you think they should have advised me of the paying off the loan to Domestic bank and all of the loan changes and higher interest rate and fees than they first disclosed to me in advance? I was not notified ahead of time about any of this or I would have not refinanced! As, the only reason I left them persuade me was to take advantage of the low interest rates, no costs and to take advantage of taking some of my equity to put in the new windows! Had I been sent the revised loan papers ahead of time, I would have never agreed! I asked all kind of questions and was told someone would call me and explain everything to me. That never happened! I persistently called them, only to be passed around from one person to another. Never getting to talk to the same person twice! I wrote to them, I faxed them, I emailed them, on many occasions. Never did they even have the courtesy to explain anything to me! Is this how you run an HONEST business? To take advantage of people and not have any respect or customer service? If they had done nothing wrong, why didn’t they address the situation? I have kept copies of many of my letters and emails, Both from them pursuing me to refinance, and my letters to them asking for explanations as to why they did this to me? I also have several sets of legal documents. Some, I actually have 3 sets of the same papers with completely different amounts on them? Ofcourse, different interest rates then originally promised as well.

I have 3 different “Schedule of Real Estate Owned” with 3 different payoff amounts?

One set listed my payoff for my original Countrywide mtg. as $59, 624 and the pay off to Domestic Bank for my HUD loan as $13, 867. Another one said my payoff to Ctrywide. Was $62, 855.74 & Domestic Bank was $14, 078 on my “Settlement Statement”? So, I ended up with a sub-prime mortgage that ended up for $81, 830 @ 8.25 (another document says 8.75%?) with ZERO money received at closing. AND ALL OF MY HOMES EQUITY WAS GONE!

I have 2 different “Truth in lendingstatements” with different amounts, even the “final” one said amount financed was to be $78, 125.45, but my “Note” is for $81, 830? I have 3 different copies of “Assets and Liabilities”with 3 different amounts., 2 different “Settlement Statements”, 2 different “Amortization Schedules” Nothing, that matches or makes any sense to me? I wasn’t aware of the thieves they were until this happened to me! Ofcourse, making my payments much higher! But, I never gave up on trying to get some resolution. I didn’t know about their “Bait and Switch” schemes.

I felt I was taken advantage of, promised one thing and given another. I did sign the papers, but again, under duress! And immediately seeked explanations and help from them. But got nowhere! Now that I hear of all of the sub-prime mortgage mess, I am sure I was a victim of predatory lending! Every time I called Countrywide, I NEVER got to talk to the same person twice, I kept getting passed around, having to repeat my story over and over only to be told to call another phone #, etc. And I have proof of many letters and emails I sent to them asking why?

Not only that, but on several occasions they tried to charge me for home owners insurance, which they knew I already had privately, Again, I was given the run around, with the right hand not knowing what the left was doing. I even had my insurance agent call and fax them. I finally got it resolved, only to have it happen again!

To make matters worse, last year I was burdened with the care of a sick family member. I called Countrywide several times to explain in effort to be able to work something out, only to be treated with total disrespect! So, they tried to foreclose on me! Now, they said that “The Bank of New York” was the note holder of my mortgage? I never knew about that either. So were they also a victim of Countrywides illegal practices, or were they too, part of the scheme of things? On one occasion, I spoke to a representative named Brian Keller, who told me I would have to refinance at $150, 000.00? Now, if my home was only worth $85, 000 (at that time) and I was already up to the limit and having problems managing those payments, how would I ever do that? It didn’t make any sense?

I met with a local legal attorney, who agreed that my loan documents looked suspicious. She tried to contact Countrywide, but also found that she understands my frustration as there is no possibility of continuity and no specific person with whom to work with.

I was so distraught that I was going to lose our home., I went to a private attorney. Atty. Shawn Sullivan, of Altoona, PA. He agreed that I was definitely a victim of predatory lending and consumer fraud. He was able to get me into a “work-out” program to avoid foreclosure, but this ended costing me an additional $10, 886.82, plus attorney fees and a title search! Talk about kicking one when they are down! Mr. Sullivan and his colleagues advised me to seek help from the PA Atty.Generals Office. Since, I do not have the resources to pay a private attorney.

I did write to them. I was assigned a file #F-[protected]. my case was assigned to a office in State College, PA. I just found out this week that they cant help me? A girl named Lauren called me and said that “ why did I sign the papers? I had plenty of time to look them over prior to signing.(this is what Countrywide is using as a defense), “ Did she not even read my complaint? Yes, I did receive papers ahead of time, BUT, THEY WERE NOT THE DOCUMENTS I WAS FORCED TO SIGN AT CLOSING’ Again, bait and switch! I cant believe Countrywide is using as a defense that I had plenty of time to read the papers and ask questions! Sure, I had a whole 5 minutes to read and sign the ACTUAL PAPERS! And I DID ASK QUESTIONS! I JUST NEVER GOT ANSWERS!

But, being a trusting person, I felt sure this type of thing didn’t happen in our great country! I also didn’t really know that my HUD loan was considered a lein on my home. As again, I was not mortgage smart. If I knew then what I do now, I would have had a realitor or banker look it over. Again, I was completely under the assumption that the original loan papers sent too me ahead of time is what was going to take place. There was no other changed documents sent to me ahead of time to go over, or I would have NOT went thru with it. They knew what they were doing. This way, they caught me off guard, promised me one thing, then switching at the last minute! They should have sent me the “revised loan documents” explaining everything, ahead of time to look over (just like they did the preliminary documents) . THEY CHOSE NOT TO DO SO BECAUSE THEY KNEW ONCE I SAW THE OUTRAGEOUS FEES AND INTEREST RATES AND UNAPPROVED CHANGES, I WOULD HAVE CHANGED MY MIND.! They knew exactly what they were doing, and it was not the first time they did this to an honest consumer. How dare they use the excuse that I had plenty of time to go over the papers? Sure I did, THE FALSE ONES! And to respond by saying I had time to ask questions….what do you think I had tried to do for so long? Call after call, letter after letter, emails and faxes! I have copies! NOT ONCE DID THEY RESPOND! WHY? Because they knew they were involved in predatory lending practices! I will not accept this as a legitimate or legal reason. And if our government agrees that they did right by me, then will be very disappointed in what our country stands for. “We the people, For the people”? Which people, just the wealthy corp.giants? And the hardworking taxpayers are nothing?

After searching on the intranet, I have found hundreds of dissatisfied Countrywide customers. With more horror stories, very similar to mine, many exactly the same! There is actually a website :www.countrywidehomeloansucks.com. Read some of the stories of not only their predatory lending practices, but stories from employees who admit they were expected to do wrong by their customers. Even mortgage brokers with stories about how they (Countrywide) were dishonest, padded finance fees, have an “invincible” approach to business and they don’t care or are not concerned how they treat their customers with disrespect.

Even Barack Obama has a poor opinion of Countrywide. Stating” All across this country, we’ve seen how its becoming harder and harder for working families to make ends meet..For too long, the rules in our ecomony have been written to benefit Wall Street at the expense of Main Street. We saw this again today when we learned that two executives at Countrywide, are set to walk away with $2 million in payouts. This is an outrage. Top mortgage lenders spend $185 million in recent years lobbying Washington to look the other way, while they tricked American families forcing millions of Americans to face foreclosure and pushing our economy into a recession. We should be reprimanding them, not rewarding them. “ (March 30, 2008)

I was under the impression that our governing bodies were here to protect us as consumers. Apparently, I was wrong. They keep a blind eye on these illegal actions, while hard working American taxpayers cant make ends meet. Like myself, most people cant afford to hire a private attorney. This large corporate giant is tearing down American families and The American Dream one at a time. I cant believe our judicial system would allow this to continue. Countrywide is the ENRON of the real-estate industry!

“We clearly are concerned about predatory lending” said Heather Tyler, spokeswoman for the PA Dept. Of Banking. A study released last year commissioned by the banking dept, concluded that predatory lending practices were the major reason that Pennsylvania had one of the highest rates of home foreclosures in the country. According to PA Banking Sec., Bill Schenck, PA ranks 4th in the nation for sub-prime mortgage foreclosures .

I cannot tell you how disappointed I am that The PA Attorney Generals Office, with whom I had the upmost respect in the wonderful job they are doing in dealing with the drug problem in our communities, can do nothing to help me? Laura said I could file a law suit on my own, but unfortunately, I cant afford one! I expected the same laws that would prevent and prosecute “ME” from stealing, would also use my tax dollars to pursue the companies stealing from the consumers. I know had I stolen, I would expect to make restitution to my victim, as well as pay the penalty of the crime. Not only by the law that was created to protect me, but also my God, who is the final judge.

I do not feel what Countrywide did was right. They misled me with false advertising and false promises. THEY pursued ME. They should be held accountable! I cant believe their defense is that I signed the papers, yes, I did, but under duress! And again, as included in all of the 55 pages I originally sent the Atty. Generals Office, I was given a different set of papers to preview, and the first time I saw the papers I signed was at the closing, being rushed by their dishonest courier, at my place of employment! This too, is common practice for Countrywide. Many states have class action suits against them.

I feel I was not given the proper attention in dealing with this matter by our Atty.Generals Office branch in State College, PA. I would ask them to assign my case to another branch office. I do not know where to turn!

Not only am I having a hard time making ends meet, but all of this stress and worrying has also affected my health. I am now under a doctors care for depression and nerves, taking medication and also weekly see a therapist. This also hurts my income.

I do not intend to let this drop. I am VERY disappointed that our states top attorney isn’t interested enough to have someone more qualified to look into this. I have had several local attorneys and bankers tell me that I was definitely a victim of predatory lending! I just cant afford to hire a private attorney !

I intend to forward this letter to our states representatives, The Hud office of Inspector General in Washington DC, the Bureau of consumer affairs, The US Attorneys Office, The Center for Responsible Lending, Pennsylvania Human Relations Commission, PA statewide task force on predatory lending, The National Consumer Law Center, National Consumer Advocates, Fannie Mae, Freddie Mac, National Assoc.of Mtg.Brokers, The American Bar Assoc., PA Dept. of Banking, National Home Equity Mtg.Assoc. PCCA, National Conference of State legislatures….Everyone I can find who will take the time and interest in just one honest persons right to The American Dream being taken away from her. Coutrywide should receive cease and desist orders and pay back monies owed to each and every individual they cheated. Is it true they pay lawmakers to take a back seat and turn the other way? I, myself, being a proud hardworking American citizen, cant believe that. I refuse to believe that all of our lawmakers and departments will sit back and allow this to continue. Do they realize how hard it is to be a single working parent, living from paycheck to paycheck, paid taxes for over 36 years, never took a cent from welfare, and now cant afford to send her graduating son to college due to her only savings and equity being stolen by a corrupt corp.giant? My son, who is a good, honest,

Christian boy, has been accepted to Penn State, where he dreams of becoming an elementary school teacher, and I cant get the funds to send him! My credit is ruined, my money is gone. What would you do? As a Christian, I always was taught to “turn the other cheek”, but not in a case like this. I also believe in the Constitution and The American Dream of hard work, paying taxes, and be a law abiding citizen. All of these values I have installed in my son.

I hope and pray, that someone that I contact will find it in good conscience to do what is right and look into this. If I need to file suit, to whom do I turn? Please, someone, put yourselves in my position, what would you do?

As of now, I can only continue to forward this letter to anyone and everyone who will listen. As I stated earlier, I have ALL of the documentation to support my claim.I have copies of letters Countrywide pursued me to refinance stating the amount of equity I had at the time. Copies of many letters I wrote to Countrywide in effort to resolve on my own, and ofocurse, several copies of unmatching legal documents!

It is with sincere thanks and respect that someone will respond to my plea for help.

Not losing trust in MY government,

Vicki M. Miller

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A. Thornton
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Aug 16, 2008 10:13 pm EDT

Vicki,

I forgot to sign my name in the above post,

A. Thornton

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A. Thornton
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Aug 16, 2008 10:11 pm EDT

Ms. Miller,

I'm not a lawyer by any means, however, I do want to reach out to you and help you however I can. First, let me say that I agree with your complaints regarding Countrywide's criminal and unethical practices. We also, have been financially damaged by them. To name a few, they did a classic bait and switch to our refinance loan; we were promised in writing a credit come back loan, yet we found out after the fact that they locked us into a sub prime 2 year hybrid libor adjustable rate loan, they falsified information on documents, did not provide us with a copy of a good faith estimate and truth in lending prior to closing, several inconsistencies between the loan application and the final documents, draggin the refinance over a 4 month period despite me providing all the documentation that they require at the first visit, pulling 4 "hard" credit reports as a result of their dragging their feet, lost payment. They also verbally promised us that we could refinance to a better loan at a fixed rate 6 months from refinancing. We received harassing phone calls several times during the day and night, even on Sunday mornings saying that we were late on payments despite me holding copies of my receipts and canceled checks written out to them. And the list goes on...

I refused to tolerate their abuse and took matters into my own hands when customer service started to give me the run around. I filed complaints and sent in all the required documents with the Office of the President (Countrywide), Federal Trade Commission, New Mexico State Attorney General Office, and the New Mexico State Licensing and Regulation for Financial Institution's departments. I also went personally to see CEO of my local credit union and also with the mortgage specialist at my local bank with all my documents to see about refinancing with them and bring my loan local.

Something that is not made public is that magical number [protected]/[protected] ext. 6441. I raised hell and demanded to speak to the CEO. Of course he's always busy, so I was passed off to one of the first vice-presidents. He told me that either he would try to get help for me through the Work-Out program, or try to refinance. Because this process is taking too long to resolve, it prompted me to file complaints with the other law agencies.

I have not heard back from the FTC to date. When I spoke with the NMAg, they were very interested in my complaint and stated that they have received several complaints against Countrywide and other lending institutions regarding predatory lending practices. I was dissatisfied with the response from the regulations department and was advised from the NMAg's office to send in an amended complaint with additional documents. I was referred to a couple of law firms in Santa Fe. Both of them wanted to take the case, however, they wanted a retainer of $4500.00. I had to pass it up since I cannot provide the retainer due to financial setbacks recently.

The CEO and mortgage specialist both reviewed all my documents and first advised me that they are not lawyers and cannot give legal advise. However, they also agreed that there were several inconsistencies with all my documents, clear evidence of predatory lending that are violations of lending laws. I am forever grateful for these two individuals that are trying to help me out of this mess.

If I were you, do the following:
1. Go to your bank and/or credit union and let a mortgage specialist review your documents to look for inconsistencies and violations.

2. File an amended complaint with your AG's office, Countrywide's Office of the President, Janis Allen, 6400 Legacy Drive PTX-320, Plano, TX 75024.

3. If you type in the Google search engine "Countrywide complaints, lawsuits, " etc, you will see that there are several states such as California, Florida, New York, Illinois, Virginia, that their AG has filed class action lawsuits. See if there is one in your state and if so, get in contact with the law firm that is doing it.

I hope this helps. Keep your chin up. Know that you are in my prayers and good thoughts.

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Veronica, NEPA
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Jul 12, 2008 8:27 am EDT

Vicki,
I feel deeply for your situation, and agree that Countrywide is guilty of many unethical or illegal business practices. Unfortunately for the common American citizen, seeking legal help is not an option when one is doing all that they possibly can as it is to keep up with the mortgage payments. Paying an attorney is not an option.
My husband and I purchased our home in PA back in Nov. 2006. We were first time buyers, and had credit issued in the past. The most severe was a prior bankruptcy. We had managed to raise our credit scores to an decent level, but still hindered by this. We looked into buying a home, and were told that we could qualify even with a bankruptcy. Long story short, we left the NY area into PA ecuase housing and taxes were lower, but could still commute to work. The bank that we dealt with was Sterling National, and everything was done via the phone, fax, or e-mail. Countless documents were signed and filled out up to the day of our closing. We knew that we were going in at higher interest rates due to our tarnished credit, but were told that we could refinance after a year if we remained current on payments. Without tax and ins. included, we were paying $1300.00 per month.
To make a long story short, everything was fine for about 6 months. Then my husband was in a car accident, and totalled hi car. I tried to commute both of us to work, which lasted about a week. He worked in NY, and I worked in Scranton. I was driving about 400 miles a day to get uus to/from work, and the kids were left home alone. I quit my job, and began to searech for a cheap car to purchase. This took about a month, and then I had to look for a job. I found one as a school bus driver, which I had done before, buit the hours were insufficient, so the money coming in was barely paying for gas, utilities, and food.
We fell behind, and would make partial payments so that at least something was being sent. We applied for assistance with PA, which meant going through consumer counseling and an application to request a loan to get us back on our feet. They denied us, as did Countrywide for any sort of assistance. We would get letters saying that they can help, but when you call, are told that credit is shot due to late payments and that nothing can be done. We were told to apply for loan modification, workout, etc. All of the forms get sent, letters written, and then nothing is sent to confirm or deny the assistance. We wre then told that we are in pre-foreclosure.
I finally managed to get into a loan modification program where our monthly payment on our primary loan would increase by about 25.00 and they would bring us current. In teh meantime, a co-worker lent us 4000.00 to catch up, and we had to pay it back with our income tax refunds. I am glad to say that for the last 3 months, we have been current on our primary loan, and only one month behind on our secondary. That is until this month, when they wer finally both paid on time together, no thanks to Countrywide. They take too long to respond, and are too quick to deny.
While looking at my account online, I was startled to see that my June payment, initially recieved on 6/9, was reversed. I have until the 15th to pay before considered delinquent. This payment was then reapplied on 6/30, for less than what I paid, since I sent in an additional 20.00 to go to principal. Then my new statement dsays that I owe a 52.00 late fee. The same happened with my secondary loan. I made the payment, it was reversed, and then reallpied for loan amount, not what I paid. I called several tiomes, was told that I would be transferred, and then disconnected.
Finally spoke to someone in loan modification, who said that this is normal internal procedure, and that no, my payment was not late, to disregard new statement becuase it genertaed before issue internally corrected. I do not belive them, told them so, and afriad that this will not be properly reflected within my credit report. I think they are lying, and do not know what to do. They went back all the way to my March payments. On June 30, all payments on both accts. from March until June were reversed, and then reapplied, but only at the loan amount, not additional dollars that I paid. I do not see why this would be done, and fear that this is unethical or illegal in some way. I was then told by the last person that I spoke with that I had been charged an inspection fee, for every time someone supposedly drove past my property to see if occupied or in good shape while behind. On top of that, I was charged 300.00 for an appraisal fee. I asked then if it is legal to charge these amounts without notifying the consumer, either in writing or verbally, and he never gave me a response. I am sure that they could have checked with utility company to see if services were on, and I have told them so in all phone conversations. If anything can be done, or if advice can be given about these charges, I would greatly appreciate.

My final thoughts are that I hope that anyone falling behind is somehow able to make it through an dnot lose their home. I know how stressful it is on the entire household, and how easy it is to become discouraged. My family would not even lend me a hand, and it was the kind gesture of a co-worker that pulled us through. I think that otherwise Countrywide could have started the foreclosure proceddings, and we would not have been able to bail out of this mess. I just hope that I will somehow be able to refinance successfully without further digging myself into a hole, since one of our loans are due to be modified in Dec.
Good luck to everyone..

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7:34 am EDT

Bank of America rewards points transfer scam

If you think that you can combine points from various credit card accounts in order to build up your total points... BEWARE! Like many others, I thought I had enough points to book two round trip tickets last summer for my wife and I. I was shocked to find that it was somehow going to take 120, 000 points and $328 cash. How is this possible, I wondered? Well I gave that idea up and just purchased the tickets. A few months later I noticed the "Transfer Points" link on the rewards home page. " Great, here is a way to get enough points if we decide to go somewhere" I thought.

This is what it says: "More points equal greater rewards. If you have more than one rewards account, you may be able to combine your points for better rewards or even share your points with friends and family. Now, the flexibility of transferring points makes rewards even better."

What it doesn't say is that is a scam to make your points expire in 90 days instead five years. There is a disclaimer not at the beginning of the process or in the middle of the process, but at the very end, as you are clicking to transfer the points. It says "these points will expire on... and a date (which is 90 days from that moment -- if you're paying close enough attention)"

I guess I'm just stupid, because I didn't do the math or pay that much attention to the actual date, because after all in the "FAQ" and Rules sections it says that points expire five years from date earned, with no disclaimer that says "Unless you transfer them, then it's 90 days".

Here's the bottom line: You have 90 days to use these points, and if you do not, they are gone forever. I have been trying to get them back for five months and was told today that nobody on the face of the earth can restore them, because I requested the transfer. I've cashed out all my points on three my cards on some junky merchandise and closed them out. I have also closed my business, personal, and merchant accounts with BOA. It is a first class pain in the neck, and I never got my 30, 000 points back, but I somehow feel slightly better. I hope BOA misses me, but I doubt it.

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ladonn
Baltimore, US
Sep 25, 2014 5:08 pm EDT

I have been a customer of Bank of America for over 20 years. (rewards card for 10years) I was saving my rewards points hoping to get a great vacation. When I received my rewards card it was never told to me that points expire. I was never told that there were rules associated with the points. After trying to find out how close I was to getting the ultimate vacation I find out that I have been losing points for years. called Bank of America hoping that being a loyal customer all these years would count for something. The associate said that they did not make those decisions but would put in a request to the department that does.

I receive my letter in a couple of weeks that was essentially a NO. You would think being a loyal customer would stand for

something! I would normally whip out my card regularly...not now...I am considering closing out my account with BOA account altogether. I am definitely looking into another card. Do they really think anyone in there right mind would let money go down the drain...smh...

Bank of America is not loyal!

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lookup
, US
Jul 13, 2014 7:11 pm EDT

I’m a beginner with accumulating and using (rewards) points. Nevertheless, I must say that my recent experience with redeeming points earn under BankAmericard Travel Rewards left me with a bill of several hundred dollars. I was saddled with this expense -- despite spending approximately 2 hours on the telephone and on-line chat-assistance prior to implementing the transaction to use the points. The information provided by the BankAmericard Travel Rewards chat-assistant, relative to the process of how to redeem earned points, was time consuming and complicated at best, because the chat-assistant was unable to and not familiar enough with the travel rewards process to immediately answer basic procedural questions. Plus the telephone assistance provided/received relative to the dollar-value of earned points was entirely incorrect.

The BankAmericard Travel Rewards Program is complicated, confusing and the only party negatively (financial) impacted from the confusion is the consumer. In this instant -- me.

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djmycool
san antonio, US
Jun 13, 2013 12:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

the same just happen to me and they have announced they changed it back to five years but I missed the cut off date by 1 week I hate BOF

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BOA SUCKS
DALLAS, US
Mar 19, 2013 6:07 pm EDT

I HATE BANK OF AMERICA! DID THE SAME THING TO ME, EXCEPT I HAD AN EMPLOYEE TRANSFER MY POINTS OVER THE PHONE AND THIS DISCLOSURE WAS NEVER READ TO ME! IT'S MARCH OF 2013 AND THEY STILL DO NOT INCLUDE THIS NOTICE IN THEIR TERMS AND CONDITIONS! CLASS ACTION LAW SUIT IS IN ORDER! THIS BANK USED TO CARE ABOUT ITS MEMBERS AND NOW THEY WASTE YOUR TIME IN AN EFFORT TO STEAL A FEW DOLLARS FROM LONG TERM CUSTOMERS! I HATE BANK OF AMERICA!

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ouknow1
549 kenora Dr., US
Apr 19, 2010 5:10 am EDT

Anyone else have a credit card that offers reward a round trip flight 25, 000 points anywhere in the continetal US then when you want to redeem it they tell you its 36, 000, 43, 300, 50, ooo or even 56, 432? Anyone want to form a lawsuit?

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6:56 pm EDT
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Bank of America nsf, transfer fees, hidden which tricking consumers fees

First of all, Customer service including the Branch staffs members are extremely RUDE! Banks has fair statement on "Same Day Transaction" except Bank Of America (BOA). Bank Of America do operate on "how much can we get ripe off because we are a big bank". So, if you have to deposit and withdraw money and say: withdraw first and then deposit second even within a couple minute away, BE SURE that BOA will charge you NSF (or) Overdraft FEE. By asking that it is the same day transaction will surely be treated with insult and humiliation. EVEN THE BRANCH STAFFS RUDELY HANG UP THE CALLS WHEN HE WAS BEING ASKED FOR THE QUESTION ABOUT "SAME DAY TRANSACTION". Customer service (All most all of them) LIED to me by saying that "I am going to transfer you to the manager" when you asked for it and then HANG UP ON YOU! When you called them again, they just make you look like an idiot and don't even say that there is no one such that person with the name that you spoke to.

As someone earlier mentioned that he/she was ripped off in Balance Transfer. There is a Balance Transfer Fees even they said it is 0% interest and HEY I am way too okay with any fees they mentioned at front and what kind of fees, what are the monthly expectation, what are the condition to meet and etc. which you sign and agreed, I believe it is fair. What I am going to say is RIPPING PEOPLE OFF WITH HIDDEN WHICH NORMALLY TARGETED TO TRICKING PEOPLE. THAT IS "SCAMMING". Make sure to read every single fine fine print and be extremely careful. So, I have this Balance Transfer from BOA and found out that I have been CHEATED ("the feeling": meaning: "exactly what happened"). So, it is okay and I just have to learn my lesson and I closed the account. I paid every single penny in the account and ask to close the account. The next month, the account is still open and I have been charged for "A Penny", one cents. For that one cent, my account is still open. What that penny charge is for, don't ask me (I have no clue). So, account can't be closed since there is a balance! What the hell is that?

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NO APPLE
Gastonia, US
Jan 07, 2011 4:32 pm EST

I used to have B of A account at the Eastchester branch in High Point, NC but I closed it recently due to their rude manners.
I will never use it again.

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kalomi
St. Petersburg, US
Sep 26, 2009 12:48 pm EDT

I was told by a manager at BOA that if your account is one cent overdrawn at any time they automatically charge $35 insufficient funds fee. The first occurrence of such a fee can be removed. Subsequent fees cannot be removed. Never mind that my automatic payroll deposit posted to the account just an hour or two after the automatic withdrawal posted!

During these tough economic times -- especially after the American tax payer helped bail out BOA --- the bank should allow 24 hours to bring an account current before assessing NSF fees! $35 is a ridiculous amount!

When I complained, the manager stated, "We are a bank and that's just the way it is!" I was told that I have to write a letter with my complaint about their services, and yes, I'm writing the letter!

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Calikid228
Taylors, US
Aug 20, 2009 7:34 pm EDT

Bank of America strikes again! Got one of those special Extended Overdraft Balance Fees for my account being 76 CENTS overdrawn! This is the biggest bank scam to hit consumers. We all need to unite and file a class action lawsuit for their unfair business practices!

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BankofAmerica
Austin, US
Apr 17, 2009 3:34 pm EDT

I have to agree that Bank of america customer service representatives are extremely rude. It took me 9 years almost before I realized that. No matter how nice you try to address them, they will hang up on you before you even say a word. That's why I took my business to TD bank. I do hope one day they go bankrupt.
These sons of a gun placed a hold onto my checking account, talking about my account is pending closure, and I will get a "cash check" for the positive amount on my account mailed out ot me in 15 days. Mind you I had no cash on me, no credit card, my car insurance was due. These heartless people did not care, they didn't remove the hold. I will never do business with bank of America.

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Kathleen Pilz
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Dec 02, 2008 8:33 pm EST

I forgot to add that they are the most rude people I have ever dealt with. Especially my local Bank of America here in Aiken, SC. It is the one on Laurens st. They are the one's holding my checks. I even asked the teller why my check deposits were being held and sshe said because the Local Branch Manager requested it! What a ###!

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Kathleen Pilz
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Dec 02, 2008 8:29 pm EST

I also have the same problem with BOA charging NSF fee's. They will always hold any check I deposit, including local bank checks. I had a check to deposit for $365.00 from a local bank. When I got my deposit slip back, I saw where they placed a hold on the check. I politely asked for the check back, went and cashed it at the local bank, went back to BOA and made a cash deposit before 1:00pm. They still not show the cash deposit for 24 hrs. I deposited a Northwestern Mutual check for $12, 000.00 on Nov. 14th, 2008. I did some shopping and used my debit card. I didn'd realize they placed a 21 day hold on the check. After 14 days, theydid credit my account $5000.00. The other was deposited 7 days later. Now, either the whole check cleared and they deposited part of it, or it didn't clear for 21 days and as a courtesy, the put the $5000.00 into the account.(haha) Now I have been charged $340.00 for returned check & NSF fees just for this month.
I and my husband are medically retired, living on a fixed income and cannot afford these fee's. It should be illegal to do this. Deposits should not be able to be withheld at the whim of BOA.
Just as soon as I can, I will be moving my account to another bank. It is just a mess because I have direct deposit for my retirement and SS. So does my husband. I just takes the government so long to transfer your money, I am afraid I will be late on some of my bills.

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David Hatley
,
Jul 30, 2008 6:39 am EDT

I am fed up with the whole BOA situation. My problems with them are when a transaction pends then hard post to the account a couple of days later all of the sudden its pending again. Prime example In one account there was 20.47 available in the account and nothing pending, no checks out etc and I went to the ATM knowing I get direct deposit the very next morning, took $20.00 from the account. My receipt showed I have .47 cents remaining. Later that day when I looked at my account at work, I noticed the hard posted items became pending again and over drafted the ATM withdrawl for 20.00.

There were two other transactions so lovely bank of america took 35.00 x 3 out of my account. I contacted a local branch and explained and said I need to get these fees reversed and they refused they stated my receipt doesnt say no such of a thing and if I can produce it take it to a branch. So I am going to a branch today to discuss this matter with deaf ears. I think BOA has gotten too big to care about the little people. I think if you are not a 7 figure account holder they could care less. You and I are just another number is the pool and left to drown.

Oh I can't forget this one, I love how they publicize on the internet when you open online there is never a min, no fees etc, but fall below 200.00 and there is a 3.00 maintenance fee every single month. When the account that I appllied for was online and no fees were part of the slogan. There are fees for everything with BOA and I am sure when I go to the branch today, I will be charged a fee for walking in.

Wish there were other banks that we could use that were just as big so when traveling etc you have a bank, but with the monopoly giant buying them all up, guess it really doesnt matter, we will still end up a BOA customer anyways.

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Joe
,
Jul 23, 2008 5:25 am EDT

I whole heartedly aggree. I have had many of these NSF fees assessed to me even when I had money that was transfered on the same day to cover the negative balances from another BOA account and was not posted on the same day.
I have complainted on deaf ears at BOA.
I don't know why the attorney general hasn't unvestigated BOA yet. I am sure BOA has scammed millions of dollars off its victims like me.

I hate BOA, if I didn't have a lower mortgage rate with them I would wish them all to hell.

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3:59 pm EDT

Bank of America Bank America FIA Grabs Money

I recently made a deposit to my personal bank of america checking account only to find FIA services took out $9700 right out of my account without authorization!. My company about 2 years ago recieved a Bank of America Credit card and line of credit. Nobody including me ever applied for it or signed any such guarantee. I have called over and over and demanded to see my applictation and PG that I agreed to let them take money from my account to resolve the corporate accounts balance!. I have talked to customer service and the fraud department and all they can say is they show me as the gurantor but cant locate any documents to even show I applied for the card. I have hired a attorney and will be taking Bank Of AMerica to Court if my personal money is not returned. I have never heard of such a thing to just yank somebody's money from a checking account because I am a officer of the company. I never signed the card or even used it!

Pissed off as hell in Clearwater

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6:44 am EDT

Bank of America bad service/lies/and no one knows what is going on.

In september of 2007 i had to apply for a loan modification, with countrywide because i lost my job was seperated from my husband since feb, 07 & because i had a an ajustable rate mortgage. They told me it would be 15-45 buisness days to get a response, and that i would be called by a "negotiator". when there was a response or if more information was needed. today is April, 15 2008 exactly 7 months since the whole process started i have not spoken to a negotiator, and according to the papers i received in the mail in march of 2008 i had been approved for the loan modification, i was told by several reps from countrywide that i would receive a call from a negotiator for better explanation of the paper work i was signing. (note: i received the paper work 10 days before the deadline.) no one ever called me. i have called countrywide several times where i am transfered to every dept., and left on hold for 1 hour and a half almost every time i call. (i have phone bills to prove it) what made me finally break down is last night i called, talk to 4 diffrent people and all of them had diffrent responses, the last person i spoke to told me "oh in february of 08 you were denied for the loan modification and have to pay 3, 181.00" . she was wrong and after explaining to her that i did receive the paperwork and that i sent it back, she did not have the courtesy to apologize on her mistake.COUNTRYWIDE is rude they have no respect, sympathy, and have no idea what goes on in their own company and i hope to be able to take this compalint to a higher up, so if anyone knows what i can do please let me know how. thank you

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Countrywide a Fraud
North Port, US
Apr 06, 2009 8:13 am EDT

Countrywide should be seized by the Fed before Bank of America takes over. Then they will be able to offer the excuse that they have tons of paperwork to go through before they can help anyone. As the days go on I am beginning to believe that President Obama should have let these scoundrals go belly-up. That would have done the world a favor. Instead, the same crooks are still in charge. They are rude and ruthless. They deny Modifications even before they have the paperwork. I never sent the papers in yet, they are being faxed today, and yesterday I received a denial dated March 25. It's all automated, they don't even wait for the paperwork. I was told I didn't make enough money for the modification. That people is the reason to modify, so that the payment fallsss within paramaters as set up by Obama. Rest in Peace Countrywide.

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10:06 pm EDT

Bank of America Took my money!

I have not never hear of these guys until I checked my balance tonight. A check was cashed in my name that has overdraw my account. Wow! Like it's not hard enough to keep money in the bank in the first place, but they have to go ahead and take what little is there. I just paid my monthly credit card bill too. WTF! Not only that but guess who gets charged? I'd rather get kicked in the @#%!

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watch your account
,
Aug 08, 2008 10:33 am EDT

Everyone!
Always watch your account. This company is creating bogus electronic checks and sending them to your financial institution. Obviously, they must get paid based on funds collected to the point they are using illegal strategies to get payments. Pay close attention to your account monthly. NEVER, EVER, EVER give them your acount info. Tell them you will send them a money order instead. This is the most crooked company I have ever heard of. They are scary dogs so STAY AWAY!1

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1:27 pm EDT

Bank of America Unauthorized debit to checking account!

FIA cards services has made an unauthorized debit to my checking account for the amount of $150.00. Who can I contact to file a complaint? Plz advise smb!

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Donna White
,
Jun 12, 2008 7:14 pm EDT

This also happened to me. I had previously authorized deductions from my checking account, so the information was available to them. When I realized the money had been debited, I called them. They said they spoke to my husband and he authorized and they provided the date and time they spoke to him. I knew this was not true and immediately looked at the call detail for the only phone number they had on record for my husband. There was no call that day, in the 3 days before or the 3 days after the date they provided. To be certain I was right, I also checked the only other phone number they could have called. Same thing ... no call. They refused to provide any further proof.

I have a file folder an inch thick on correspondence to and from them on a variety of other issues as well. I ended up settling with them, but regret that I didn't consult with an attorney beforehand.

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1:44 pm EDT
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Bank of America Countrywide refinancing scam!

As an attorney and a Countrywide customer, I am in complete agreement with all the comments posted, in particular those pertaining to refinancing -- which appears to be a huge scam. Our existing loan was (is) an adjustable rate mortgage that has increased from an initial monthly payment of $600.00 to now almost twice that amount, and at nearly 11% interest (with notification from Countrywide that it may go up further). When we received our most recent rate hike, we had been getting inundated for months by Countrywide with "URGENT" notices concerning our mortgage, inviting us to "refinance today!", get "cash out", lower your interest rate, get a fixed rate. Suffice to say, like everyone else in this boat, we responded to the offer, beginning nearly 2 months ago (the date now is April 9, 2008). I spent about 45 minutes on the phone with a Countrywide representative who advised me that had all pertinent information and would be "back in contact shortly" -- guess what, folks, no contact of any kind was forthcoming. I decided to try again. The next time, I spoke with a female representative who refused to identify herself as other than "Sims", and once again, I was led back through their series of questions about my current mortgage, my income, etc etc. At the end of the long conversation, Sims advised that she would contact me within a day with information on my request. Once again, no return call, nada. But I didn't give up, figuring that I already had invested a couple of hours of my time and it was worth an hour more to get the matter rolling. After waiting a week to hear from "Sims", I called again in response to one of the literally dozens of refinancing notices from Countrywide. I then talked first to a male named Brian, who took all the information that I had already provided twice before, then shuffled me to an Hispanic female, who apologetically told me that I would have to furnish all of the same information to her that I had just given to her colleague. We went through the process again of income, the rate we were hoping to achieve, the fact that we needed to cash out on existing equity in our home as well as hopefully reducing our monthly mortgage to a more manageable amount. She was very nice, polite, and assured me that I qualified for refinancing. She also advised me that once the loan had been refinanced, the new payment amount would be retroactive to the time when I started the refinancing effort. She also assured me that we would get somewhere between $2000 and $4000 in cash out in connection with the refinancing effort, depending on how the appraisal came out. All of that sounded pretty good. However, she said, we would need to pay a processing fee and an appraisal fee totaling $435.00 -- which we did.

Not long after paying the appraisal fee, we received an overnight package from Countrywide with a not insubstantial number of loan documents, including a Loan Application and a "Certification and Authorization" form by which they asked that I certify the accuracy of the information that had been pre-printed for me on the Loan Application. In reviewing the Loan Application, I noted numerous significant errors -- my time at my job was misstated; there was a savings account noted that had $30, 000 in it, according to the application, when I had never mentioned a savings account, didn't have one, and sure didn't have $30, 000 in one; my monthly income was shown as being much more than I actually earn. In effect, Countrywide had asked me to certify a document that included numerous misrepresentations that Countrywide itself had made in completing the application on my behalf (supposedly). Oh, yes, and the closing costs were about $6000, with a final net amount due me (which I guess was the "cash out" amount) of $610. Completely wrong, completely contrary to the assurances that I had received from the lady who took my credit card information for the $435 appraisal fee. After reviewing the documentation, I emailed a new representative who had contacted me to see the matter through to its finish, and let her know (as she had demanded that we "wrap this up" and that I return the Certification and Authorization sheet) that I could not certify the accuracy of the Loan Application in its present form, with all the mistakes, which I carefully noted in a traditional letter to her. I finally faxed back the Certification form along with my letter asking that my letter be included as an addendum to the Loan Application so that it would be clear in the future to anyone looking at this transaction that I had not made the misrepresentations as to income, savings account, etc. I also mentioned that I believed Countrywide's touted "no cost" refinancing was itself a false representation, given that this process was going to cost me $6000 or so. No wonder your company is under federal investigation, I advised this newest representative on my case. I received a terse email from the lady, saying that she had forwarded my correspondence to her manager and someone would be back in touch with me shortly. You got it -- not a word from anyone since that time. Now over a week since someone would get in touch with me "shortly" and still not a word...

And lo and behold, in the mail with yet another offer to refinance my property, I soon received a notice of default from Countrywide, telling me that I had X number of days to pay them two months' payments at the old mortgage rate, plus penalties, somewhere in the neighborhood of $2500. You can well imagine my response. I let them know that I was going to take aggressive steps if someone didn't straighten out the misguided notice of default, and also let them know that they clearly had an internal problem at the company because the left hand sure does not know what the right hand is doing.

The matter is now continuing, and I expect it to get worse before it gets better. If you have a situation similar to mine, or complaints in general with the integrity and honesty of those at Countrywide involved in what appears to be a huge refinancing scam, please feel free to drop me a line at [protected]@aol.com Misery loves company and I am sure pretty miserable about this situation and nearing the point where I will take legal action on my own if something doesn't change -- and quick. Folks, does this sound like a scam? First get people bent over the barrel with payments they can't afford, then sucker them out of (at least) an appraisal fee of nearly $500 and probably much more often a refinancing fee / closing costs of many thousands of dollars. If you multiple those thousands of dollars and all those appraisal fees by thousands and thousands of customers in search of some help, you have a massive financial intake that probably nets Countrywide millions each year. I guess that's how their executives come out with $40 Million a year paychecks. What a world we live in...

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Domenica Saverino
,
Nov 21, 2008 2:30 pm EST

Called Countrywide in beginning of October /08.We couldnt make payment, husband lost full time job.Asked help, asked for a defferment of a couple of months SINCE WE WERE NEVER late with our payment before.They said we were still current, =no help.Called again and again.Faxed over papers of our financial situation on oct.10.08 they told me they would give an answer in 30 days.I called after 30 days, they told me NO you misunderstood, we said 60 days. That means that i will be 3 months late on my loan, and guess what thats my way to foreclosure. Still today, they have no anwer.Unbeliveable.Very disappointed.

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Anthony J Valentine
,
Dec 15, 2007 12:00 am EST

We had our first loan with Countrywide in 2006. We paid our first payment in October, in 2 installments. Both installments arrived close to the 1st of the month and before the 15th. Our next payment, due in November was paid the same way. However, Countrywide applied the payment to our escrow account and not to principal and interest. For starters, this action breached the mortgage agreement we had with Countrywide. Then, Countrywide reported us late to the credit bureaus. We contacted them, and after several conversations, they agreed to contact the credit bureaus and correct the problem. Countrywide never followed up on the request to the credit bureaus. I had to contact the credit bureaus myself and get the job done.

After all of this, we actually ended up with another loan with Countrywide. As a result of the refinancing our home, one of our lenders sold our new mortgage to Countrywide. All of our payments were made on time, from January 2007 to May 2007. during that time, we were informed by Countrywide that they had allowed our identities to be stolen by one of their employees.

We had other problems with them, and when we had a financial issue because my wife, who is a teacher, did not receive a check for 3 months, we asked Countrywide to put those months on the back of the loan, and let us start our payments in September 2007, when my wife would get a check(my income is used for all other bills).

Countrywide, after all that they had done to us, denied our request and have put us into foreclosure. We will re-instate our loan, but it never had to come to this.

We are currently suing Countrywide for Breach of Contract, and violating our rights under the fair credit reporting act.

Valerie
Valerie
, US
Jun 16, 2008 4:22 am EDT

At the end of January 2008, I contacted Countrywide to see if they could extend my mortgage payment for 1 month at the end of my payments. They said it had to go through the procedure which would take 14 days. They would get back with me within 14 days on the answer. I contacted them on day 14, and they said it had to go to another department for review before making a decision and it would be up to a month. This would be 6 weeks after I first contacted them. I was waiting for my SSDI to be approved, so I either had to pay my taxes and insurance, or make the mortgage payment. Prior to this incident, I was never late. My payment were always there before the day they were do.

They say to contact them before you get into a situation and they will work with you. I explained this situation to them and they said this happens to the best of us and that they would work out a payment plan. That was a JOKE. The beginning of March, I sent my normal payment in which I thought was my March payment. I learned later that they applied it to the month I was needing the help. I asked them if they had heard anything on the payment plan, and of course they said NO.

Because of all this, they reported my payments as being late to the Credit Bureaus that fast. They waisted NO TIME. If they had of helped me with 1 month mortgage, this would not have happened. Now, I have to wait for a whole year to be eligible to get the PMI insurance request to be removed because of the late payment which could have been prevented with the supposedly good customer service.

THIS HAS MESSED MY CREDIT UP ON MY CREDIT REPORTS which was uncalled for.

They do not care at all for their customers. If they had not been so eager to give loans when the market was hot, they would not be in this situation and would work with their good paying customers.

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Edward Lopez
,
Dec 08, 2007 12:00 am EST

My complaint is a relatively minor one but it could result in a negative impact on my credit score. On 12/04/07 I spoke to 2 different Countrywide reps about POSSIBLY refinancing my existing 1st and second mortgages. I explicitly asked that no formal credit inquiry be initiated until my wife and I discussed the pros and cons of a new mortgage. Both reps agreed: one named Dina and the other, Miles. I have their last names and phone numbers in my notes. Since that time (3 days)I have rec'd 3 alerts from my credit reporting service about inquiries from Countrywide and Landsafe. As is evident from the web site, Landsafe and Countrywide have a direct relationship. It strikes me as a shabby way to do business but I suppose it is to be expected from today's breed of lenders. Needless to say, I do not expect to do business with Countrywide any time soon. Obviously, the powers that be won't lose too much sleep over the loss of a $225,000 mortgage. Why am I not surprised...

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Gid
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Aug 05, 2008 9:14 am EDT

Unfortunately I have 3 home loans with Countrywide. I've made 67 paymets to date. All 3 payments are due on the 1st of each month. I ALWAYS write checks for each loan on the 25th at the same time and mail them the same time. Two of the loans I make additional principal payments...EVERY time.

Two months in a row now Countrywide has claimed not to receive one of my checks. They have received the other two but not the third. Last month I called to investigate the issue. They claimed they did not have the check. I stopped payment on the check and immediately sent another check. Miraculously Countrywide found the original check the next day and attempted to post.

Apparently the same exact thing has happened this month on the same loan! Countrywide has posted the first two checks but claim not to have received the third. Rebecaa the Countrywide rep suggested I put a stop on the check. I don't have time to go to the bank monthly to stop checks due to Countrywide's lack of organization. I have read other comments about Countrywide on this site which lead me to believe it is a ploy to collect late payments(?) I also see where some people say don't sign up for auto payments from your bank account. Do I have to drive to Plano Texas each month to ensure they receive my payment?

In my opinion Countrywide is the worst service company on the Planet!

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Myra
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May 28, 2008 9:57 am EDT

COUNTRYWIDE HAS NO COMPASSION ABOUT DEALING IN ARM LOANS. I WAS A VICTIM OF THEIR MONEY MAKING SCHEME. THE FINANCIAL PERSON TALKED ME INTO GETTING AN ARM FROM A HOUSE I HAD SO I COULD GET CASH OUT AND GET ANOTHER HOUSE. OF COURSE I AM PARTIALY TO BLAME AS I DID NOT THINK ABOUT ALL THE CONSEQUENCES. WELL I BOUGHT THE OTHER HOUSE AND IN THE PROCESS OF SELLING THE OTHER HOUSE WHEN THE MARKET DROPPED. I HAVE SPEND THOUSANDS OF DOLLARS WITH COUNTRYWIDE REFINANCING AND PAYING CLOSING AND OTHER COSTS SO THAT I COULD STAY IN MY HOME. NOW MY MORTGAGE IS MORE THEN MY HOUSE IS WORTH. I HAVE ASKED COUNTRYWIDE TO RESTRUCTURE, TAKE OF THE PMI OR ANYTHING SO THAT I WOULD NOT BE LATE ON PAYMENTS OR FORECLOSE. THEY SAID SORRY, YOU CAN RENT OUT A ROOM OR SALE YOUR JEWELRY TO MAKE EXTRA CASH. THANKS COUNTRYWIDE FOR THE COMPASSION. ALL I ASK FOR WAS TO LOWER MY PAYMENT BY A FEW HUNDRED DOLLARS BUT ALL I GOT WAS RENT A ROOM.

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Nikki
Davenport, US
Feb 27, 2009 11:55 am EST

When we starting house shopping we didn't quite have a down payment. We were in the process of setting up a loan through Countrywide and were advised by the loan officer to amend our 2008 tax return to add the 8, 000.00 1st time home buyers credit so that it can be used towards our down payment. While my family and I were doing some research we were advised 3 different times by 3 different people with the IRS that NO IS ALLOWED TO USE THE 8, 000.00 TOWARD A DOWN PAYMENT. If this done that we would be fine and or panelized until that money is returned to the IRS. Another loan officer said that it's considered mortgage fraud. As soon as we found this out we called the loan officer with Countrywide and advised that we were seeking other options and that we no longer would be going through Countrywide. The loan officer then said, " Just to let you know... not many lenders will accept the 8, 000.00 to go toward your down payment." I then said, " Of course, because it's mortgage Fraud! It felt soooo good not to be sucked into Countrywide and their schemes!

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clshaw
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Apr 28, 2008 9:02 am EDT

This has now happened twice paying my account via the internet to country wide and they take the payment out twice and say that I did it, and that is a federal offence! Save yourself the time and mail it only ! this will happen to you and they will only reverse the whole amount, then you will be late!never again ! SELL MY ACOUNT, PLEASE!

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corporateadvocates
, US
Feb 02, 2011 1:40 am EST

http://www.reserveathamman.com/

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Nikki
Davenport, US
Feb 27, 2009 12:03 pm EST

fo sho

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6:02 am EDT
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Bank of America Questionable business practice

I believe bank of america is manipulating "available balance" on deposit accounts as an unethical business practice to generate and collect fees. I had a direct deposit post on my account as a "pending" transaction on 3/28/2008, and also reflected the deposit amount in my "available balance" via their online banking. Thinking these funds were available, my wife and I made numerous purchases over the weekend. It was to our surprise to see that bank of america charged a $175 in nsf fees stating we had overdrawn our account. Given the deposit was $2, 000+ greater than the transactions in question, the root of this issue is the status of "available balance". Per the information on their own web site, "available balance" can be a combination of both posted and pending transactions. As I found myself engaged in an email exchange with customer service trying to explain my concern, they pretty much ignored my position. They stated that the direct deposit didn't post until 3/31; hence, that's what caused the overdrafts. However, the direct deposit was reflected in the available balance on 3/28 as a pending transaction. It seems they took this opportunity to generate fees by manipulating the available balance, and then claiming the deposit didn't post until 3/31. I of course can't prove what happened because the pending transaction has now posted; hence, we find ourselves in a he said/she said scenario. They over course take no responsibility or consider the possibility of what I said. In other words, they say i'm lying. My point is that if the "available balance" didn't reflect the direct deposit on 3/28, my wife and I would have made our purchases on a different card to cover the purchases. Bank of america misleads us by manipulating the "available balance" between 3/28 and 3/31. My advice to anyone banking at bank of america, "be careful". You are nothing but a number with a bull’s eye on your back for a fee. It's no longer about the $175 in fees they charge, but a matter of principle in how they handle a customer complaint. Very non-human. My advice is to bank at a smaller community bank or credit union where they do treat you with respect and like a human. I'm in the process of re-financing my home and currently engaged with churchill mortgage. I thought i'd compare rates with bank of america given i'm a long-time loyal customer, but the $175 fee negotiated them out of consideration. Terrible customer service and perspective. Has anyone else had this issue with bank of america? I'm considering legal action to expose the unethical practice of manipulating "available balance".

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NickShow
Castro Valley, US
Nov 12, 2013 11:41 pm EST

While I think BOFA does a lot of unethical things this is actually very simple. When a company makes a DD, most commonly payroll deposits, they will set a date which it clears. I found that similarly my fellow co workers with other banks won't see these pending credits until they clear. BOFA however shows you that someone has scheduled a DD but it has not actually hit your account yet. You're not able to spend those funds until it clears the account, based on the date the sender requests. Lots of companies schedule payments days in advance, but don't intend for you to get the funds until you actual payday. Never think you can spend funds that are showing as pending, it's that simple. It sucks you had this happen, but if it was your first time they will usually credit you for the honest mistake.

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BofAscamEXPOSED
somewhere, US
Mar 12, 2013 2:01 pm EDT

Banking of america is stealing money in the most disgusting ways. The are manipulating available balance information in order to convince customers that they have money available. Then when they see a large deposit come through they will adjust the order of the transactions and then claim that you never had an available balance to begin with.

They have told me that I must go off of the available balance and not the posted balance. Today they said I must go off of the posted balance and be aware that during 12am-7am that the available balance is incorrect. If its incorrect then why even show an available balance.

here is an example of how they make the scam work:
Available Balance $325
processing debit $50.00 balance $325
processing debit $50.00 balance $375
deposit (processing) $400 balance $425

then after 7am they will change the order
Available Balance: $ $230
Deposit: $400
NSF FEE - $35
NSF FEE - $35
Debit - $50.00
Debit - $50.00
previous balance - 25

The problem is that if the deposit funds were not available, then they should have never been listed in available balance info.
It is my belief that bank of america is doing this in order to create confusion and obfuscate their actions, as they can post whatever numbers they like and then change it without anyone being able to prove a claim that they did infact provide available funds from the deposit in question.

We can all fix this by taking screen shots daily of our bank account sessions that show the daily available balance and expose the game that bank of america is playing. I have gone as far to incorporate a session based recording setup that will record my entire login and keeps a loop of the last 24 hrs of info. Now when they try this again I will have proof and I will be filing a case against BofA for malicious and deceptive practices. I encourage everyone to do the same and lets make this another class action law suit against them.

Bank of america has been sued twice in the last 2-3 years for deceptive practices, both of which were class action lawsuits involving thousands of customers that they cheated out of money in order to grow their margins.

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sabrina41
Canby, US
Aug 19, 2011 7:10 pm EDT

my parents were scammed out of over $5200. in nsf fees because they allowed checks to be continually presented even though there were not
sufficient funds due, to scammers and overseas lottery scammers pulling
money out of their account continually till we found out about this -
they never contacted anyone or froze the account till a family member
could be contacted. We then presented our case to their fraud department, took us 3 months to compile all the info on the fraud and scams and they conveniently LOST ALL OF IT. So we have now submitted letter to the Dept. of Justice State of Oregon for their practices and removed all family member accounts from any B of A Bank. They live on SS income only. The police dept. says the bank is required to stop this, but they CHOSE not to
do anything in favor of racking up charges and abscounding with their Social Security monies. They should be ashamed of themselves on several counts, but they don't care. $5200 dollars - that's elder abuse!

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Military Girl
, US
Apr 29, 2011 10:40 am EDT
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i thought i was just making accouting mistake. i started take a computer picture of my account online every evening and notice the nex morning everything was reagrranged from highest ammount to low even thought I made the low purchase before the highest one. They would then say that my account was negative even thought i had an approved balance of over $2000 dollars from direct deposit but the check I wrote would be returned on that sameday. Today it would show cleared at 3am and then returned at 10am the sameday. they would charge me 2 fees for that check and the monies in the available balance.

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rickppp
East Brunswick, US
Mar 16, 2011 10:11 pm EDT

Yep - B of A has a license to steal, they stole the stimulas money, your money, my money and will continue to do it. Write to the CEO explaining why you closed (you should) your account. IF they get enough of these letters - it'll make them change their policies.

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patrick c
, US
Mar 16, 2011 10:03 pm EDT

Don, they have done this to me for the last time. I don't see how they can charge an overdraft fee for an item that has been authorized but is still processing and not cleared. They got me for $140.00 because of this. If the money is still in Bank of America's possession IE. my bank account, how can they charge me $35.00 for an overdraft that has not been drafted?
Do they have a license to steal from people? I'm contacting my congressman.

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justjack0219
Aripeka, US
Nov 26, 2009 10:39 pm EST

Don - the same thing just happened to me 2 days ago! They are STILL doing business this way. Of course, I can get nowhere with them at all - I go in and get told I have to call the 800 number, then when I call I get bounced around before getting a voicemail (which of course I never did get a call back from). I have two words...CREDIT UNION! Bank of America SUCKS!

BTW...no, I do not routinely use overdraft...I've used it one other time in 5 years, and was totally at fault and had no trouble paying the fee. I do however have a problem when they manipulate things to make extra money off me!

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Don
Tampa, US
Apr 30, 2009 8:54 am EDT

I am writing this note to make you aware of the unfair business practices that Bank of America is engaging in.
In the past, banks have charged an overdraft fee for posted items that took your checking account into a negative balance. This practice is fairly standard, and while the fees are high at $35 dollars an item, it is a known charge that each person can avoid with due diligence and careful accounting.
However, Bank of America has taken overdraft fees to a new level. Now Bank of America charges an Overdraft Fee if the "Pending Balance", goes into a negative, even though the actual account balance is still positive. Even though the bank has not yet "PAID" the item. In other words, the pending item has not posted to the account, so the account balance is still positive, but the pending balance is negative, so Bank of America charges a $35 dollar overdraft fee.
My example would be a pending watch repair charge that took my pending balance on Monday, 04/27, to a negative balance, but because of the watch company's merchant services, the item did not post to the account until 04/29. At no time did my actual balance drop below zero, but because my pending balance on Monday, 04/27, dropped below zero, Bank of America charged my account a $35 overdraft fee.
Bank of America changed their overdraft fee policies back in March of 2008, but I never heard of any change. I do not usually run my checking account in a way that this overdraft event would even be a consideration, but this one in a thousand event occurred with the watch repair.
I think the banking system in general and Bank of America in particular should not be preying on the unemployed this way, trying to generate a fee on something that has not even been paid yet. This type of fee generation is wrong, just wrong, and congress should do something about it.

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Sofia Meyen
,
Apr 13, 2008 9:51 pm EDT

Same scenario happened to me. i told my primary bank to pull funds from my B of A account, as i had a $2000 check in there that had posted on their internet site as part of my "available
balance." Silly me! It was not part of my available balance at all! I called them, I went to the local B of A (they can never do anything, and always insist you call the number that makes you wait forever and then transfers you to "the right dept" forever, etc...) Long story short, I couldn't get a letter from B of A to explain what happened, so my primary bank withdrew my ability to access funds that weren't physically in my account yet. In other words, my primary bank is awesome (USAA Federal Savings)-- they DID allow me to access funds EVEN before checks clear-- but only until you screw up and the funds you claim are there to be accessed are actually NOT there. In B of A's case, they were NOT there, so it looked like *I* had boneheaded rather than B of A!

Ok, second item:
B of A offered a special $100 bonus if you opened an additional personal savings accnt, and another $20 if you opened an additional personal checking account. I thought that sounded like a good deal. Six months later, I was still asking the manager at my branch what happened to the bonus they offered. Eventually, my local bank gave it to me (after 8 months of friendly harrassment by Yours Truly)-- probably because I own a business nearby and because they were tired of my asking! I spent far more than $120 worth of my time when all was said and done, but I was too annoyed at their gall to quit!

Third item:
This is great. Did you know that your B of A business (!) account will not allow you to WIRE FUNDS without the following: A special wiring form, filled out in advance, which takes 7 business days to process, and which must be obtained FROM YOUR OPENING BRANCH? In other words, let's say you are abroad and you find out your business at home needs funds quickly. You call to wire funds from your "trusty" B of A account. Ha! First you will spend about two hours of time calling long distance, because they must put you on hold for twenty minutes at a time after they say, "Oh, this dept. doesn t handle that. Let me connect you." About 5 times! Then you reach someone who's SURE you can wire funds, and makes you wait while she talks with various people, and then puts you on the line so you can listen to the manager of your opening branch tell you what I listed previously: That you must COME INTO the bank (they cannot mail OR fax this form!). You have to fill out the form, hand it in live, and then wait 7 business days. THEN you have the privilege of being permitted to wire funds. (The manager hung up before we were done talking because she was apparently bored with the conversation, and thought these rules she was listing should have been obvious (?).) And do they tell you this when you open your new business account! Of course not! They wait until you're IN an emergency, NEED the money, and CANNOT GET IT to where it's supposed to be to tell you their bizarre requirements!

Fourth Item (the last; i could go on, but I'm sure you have your own exciting stories to share!):
I go to B of A to exchange my DM for dollars. They exchange my cash and I leave with my $500. Seven weeks later, my account suddenly shows a $497 deficit. HUH? I call and get sent around the world again. Someone says they'll call me back when they find someone who knows what this is. They don't. I get more notices. They all contain threats to call OR ELSE I'll be reported to the credit bureau, my account will be closed, etc. I call again. No luck. No one knows what this is from. Finally, 3 weeks after the first letter, I reach someone who goes to the trouble to find out a few things that *I* have to piece together to realize that this is the money I received for my currency exchange a couple months earlier! After a lot more waiting and discussion and being shifted around, it becomes clear that the problem is that B of A doesn t TAKE DM for currency exchange (even though they did), so they decided to simply deduct the USD they gave me directly from my account! So I say, "Ok, so if you want me to pay the USD, I guess you're planning to return my DM to me--?" Oh, no! They don't have that cash anymore! But they still want to deduct the USD from account! Meaning they want to take $1000 from me in total, and I am simply out $1000! So my account sits waiting for the credit bureau to hear about my negative balance, while I sit wondering whether to pay $1000 just to save my credit report the bad mark!
What a great bank! With this kind of service, who needs identity theft? Your own bank can rip you off perfectly fine! (If it's Bank of America, that is!)

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Othoniel
,
Apr 10, 2008 5:58 pm EDT

Questionable business practices? More like unethical to me! Within the past month I've probably racked up at least $445.00 in overdraft fees and was able to reverse about $115.00. I guess the old fashioned way of balancing your checkbook no longer works. I thought transactions were recorded consecutively from the time of purchase, now they wait until the largest amount can post to overdraw your account and then subsequently charge for amounts that post afterwards. I've written to my congressman and suggest that you do the same and spread the word for others to do the same. It takes a few years but this is why credit card companies can no longer charge outrageous interest rates. If people do this the same will happen to the banking industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

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