Menu
Bank of America Customer Service Phone, Email, Contacts

Bank of America
reviews & complaints

www.bankofamerica.com
www.bankofamerica.com

Learn how the rating is calculated

2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Bank of America has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Bank of America. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Bank of America reviews & complaints 1574

Filter reviews by rating
5
0 review
4
0 review
3
2 reviews
2
0 review
1
9 reviews
Sort by:

Newest Bank of America reviews & complaints

ComplaintsBoard
J
10:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America mortgage fraud

To all consumers debating getting involved in a hamp program. Don’t do it!
The below letter was sent to the maryland attorney general’s office detailing bank of america’s (Boa) fraudulent activities involving my hamp mortgage modification. The attorney general’s office stated they would not handle this case and would forward my documentation to the us federal trade commission, bureau of consumer protection. Several weeks later, I was contacted by bank of america who advised that they had received my documentation from the ftc and would follow up on my complaint. So basically, the company boa that i’m complaining about has all my supporting documentation. They have insisted everything is in order but cannot explain the escrow irregularity and refuse to provide a matrix of how they arrived at my payment and fee amounts. No state or federal government entity cares about these issues. Put me in with any class action lawsuit filed against bank of america. My request for hamp was based on a brief period of unemployment.

Attorney general’s office maryland
Consumer protection division
200 st. Paul place, 16th floor
Baltimore, maryland 21202
September 13, 2012
To whom it may concern,
This four page cover letter is seeking your assistance in reference to our submission # 218675. I am convinced that bank of america (Boa) is committing fraud against me and hud fha. The listed time line is provided for your reference. Please see attached, boa fha hamp trial period documentation, dated 9/25/10. Boa completion of trial period plan, dated 4/20/11 and boa pending approval for permanent modification dated 8/21/12. Also attached are mortgage statement and escrow balance sheets. Thank you in advance for help in this matter.
Original monthly loan amount $2091.78
Based on boa’s own hamp calculator, using my income and debts, my payments should have been $1, 691.00
On 7/20/2010. Made initial call for modification
On 8/5/2010. Submitted required info via fed ex. With letter notice of new job with no pay stubs yet. Attached notice of pay rate pending stubs.
On 8/27/2010. Called to get fax number to send two pay stubs. Sent two pay stubs via fax.
On 9/3/2010. Called boa in underwriting, send another current bank statement. Needed current bank statement sent via fax. Three statements sent total. Assigned to francis thompson.
On 9/15/2010. Todd said in underwriting.
On 9/22/2010. Jessica stated nothing changed call back in a week.
On 9/23/2010. Boa letter stated denied because of date. Received on 9/24/2010
On 9/25/2010. Terri spoke with marneesa, stated we were approved for mha will receive 3 month trial period info in 2 to 3 weeks.
Approx. 10/6/10. Received fedex letter from boa stating we were eligible for the fha home affordable modification. Returned requested documents to boa prior to due date of 10/25/2010. Letter stated to begin making three month trial period payments of $2, 095.84 on 11/1/10, 12/1/10 and 1/1/11. All payments were made on the due dates.
Call boa regularly after the trial period and was told our case was in underwriting.
On 4/20/11, received fedex packet from boa stating you have successfully completed the trial period plan. We completed the packet which required us to agree to having $15, 147.44 as a second loan for the modification. We had paperwork notarized and returned to boa prior to may 20, 2011 deadline. Also included first modified payment of $2, 056.46 with the documentation.
Continued making monthly payments as required since 11/1/10 and called regularly about the status of the modification. Advised paperwork has not been finalized.
Currently payments are being made monthly for $2, 056.46
On 8/10/11, we received a letter by usps from boa advising us to contact a boa customer assistance center to schedule an appointment with a counselor. The enclosed documentation requested by boa is the same documentation they requested and received a year ago. No appointment was made with boa.
From august 11, 2011 to present, I continued making routine calls to boa concerning finalized modification and have spoken to the following people.
Francis thompson
Allen lorne
Kenneth brown
Jaqueline edelen
Deon rashad
Linda linsey
Ronnie raja

Received letter dated august 31, 2012, from bank of america advising that our mortgage modification is near finalization and requested we sign, notarize and date the attached agreement. After reviewing the documents I noticed several errors. I immediately call bank of america and spoke with kenneth brown and advised him of the errors and made him aware I would not sign them due to these errors. Mr. Brown advised me after I sign the papers the statements would straighten themselves out. I advised him I was not comfortable signing with these errors. I explained to mr. Brown the errors that I found and they are as follows:

1. I explained to him that our payment is 2056.00 and for the last 23 months our statements are saying 2477.75. Why and when did our payment increase to 2477.75? After speaking with kenneth he stated that in october 2010 our payment was changed to 2, 477.75.. I asked him why was our payment changed our taxes and homeowners insurance did not change so how could my payment go up by $421.75 a month. He did not have an explanation and explained to me that after we sign the papers our statements would reflect correctly. I explained to him I was not satisfied with this explanation and who else could I talk to.. He advised me he had a meeting at 9 am and he would run it by his boss. I did not hear back from kenneth that afternoon so I called him back and asked if he found out anything. He advised me he spoke with his manager and they sent it up to underwriting to check for errors. I advised kenneth that this matter would have to be rectified in 3 days because the modification due date is september 15, 2012. He advised me he would call probably the end of the week.

2. The modification paperwork has the following errors:

In the partial claim amount section it claims that we will owe fha 18, 293.26.. It list 4 months of arrearages at 9, 911.00, this divided by 4 equals 2, 477.75, if you will note this is not the modified amount or any prior mortgage amount…this amount was created at the time the fha hamp trial period started…all the other fees are based off of the incorrect monthly mortgage amount! It reflects past due interest at 4, 748.26. It shows and past due escrow 6, 472.09. And other deferred amounts totaling 4, 662.70. This is all stemming from boa changing our payment when we applied for modification.

Prior to the modification as you will see in the attached statements our escrow payments prior to modification were 453.49 a month. Once we agreed to the trial plan the escrow monthly payment increased to 839.46. There is no reason for this increase. There has routinely been a positive escrow balance. Why would they all of a sudden double this.. Even the most recent mortgage statement reflects an escrow balance of 4, 313.34. Also this same statement reflects unapplied funds which is money we have paid 5, 748.09.. Obviously the unapplied funds balance is large because boa expected us to pay 2, 477.75. So with them changing this payment for no reason and not continuing with the modification amount they considered each modification payment as insufficient…boa can not answer why my payment went from 2, 056.00 to 2, 477.75 after filing for a modification. I think I know why the mortgage amount changed. Boa gets reimbursed quickly by hud fha in the full amount of the partial claim amount. The higher boa got the partial claim amount the more money they make. So by making up a bogus payment amount they get more immediate government funds. Of course, they don’t care if the math is not correct, i’m the one having to agree to pay hud fha back on a subordinate note. It was a pretty clever idea boa had. They knew we would pay the agreed modification amount of 2095.84 while they claimed our mortgage payment was 2, 477.75. This would always show us as being behind and not paying the full mortgage amount. On their end it looked like they were paying overage costs and escrow deficiencies and absorbing late fees. This was clearly done to defraud me and hud fha.

In closing, I was looking for mortgage assistance and desire to keep my home. Boa is trying to force this modification down my throat and sign the paperwork with any fraudulent numbers they provide or face foreclosure.In the end, my initial mortgage payment was 2, 091.00 at george mason mortgage (See attachment) and then sold to boa at the same rate and payment schedule. The new modified mortgage amount is 2095.84 (See attachment). But according to today’s phone call with boa the new payment will be 2, 105.00 this is a scam without a doubt.

I appreciate the assistance of the attorney general office. I and most other consumers cannot deal with this corporation alone. I can speak with you at any time.

Name and address removed.

[protected]@aol.com e-mail

Read full review of Bank of America
Hide full review
ComplaintsBoard
E
10:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America said i was credited 10.3 million dollars

mr.brenake officer of bank of america{aid send 185.00 to Peter Nweke, nigeria, city Abuja bak of america. And they would credit my account for 10.3 million dollars.

Read full review of Bank of America
Hide full review
ComplaintsBoard
D
9:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America harassing phone calls

The company started calling me today twice, I am disabled and have an attorney and I am waiting for me court date and I cannot pay right now, The Bank of America has had a letter filled in court about this. They do not have to call me and harass me at Christmas. They know the story. I cannot do anything with a broken back.

Please stop this harassing phone number [protected]. They need to put things in writing.

Read full review of Bank of America
Hide full review
ComplaintsBoard
E
3:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America reverse mortgage scam

Do Not Acquire a Reverse Mortgage with this Bank. They will try every trick in the book to shove you into foreclosure. I was $39.00 short on my property tax payment; I took my payment amount from the County website, not knowing it is not kept current. Bank of America had my payment of $342.00 kicked out, submitted the payment all over again, plus the shortfall, then accused me of having been delinquent in the full amount and started charging me interest and finance charges. They also lied by stating they paid my property taxes way before I did. Even when they demanded the entire amount under threat of foreclosure, and I mailed it to them, they held it for over one month, then sent it back stating they did not want it. Of course not. They wanted those charges to keep accruing. They are now over $1, 000 for a $39.00 shortfall that I paid one day after Bank of America interfered. Then they transferred my account to Champion Mortgage, that lied stating they paid my property taxes. They are licking their chops to foreclose.

Read full review of Bank of America and 1 comment
Update by Elaine J. Campbell
Dec 21, 2012 8:23 am EST

My reverse mortgage had a zero line of credit balance, therefore there was no interest accruing. As a senior, we are supposed to stay in our homes until we die if we pay all taxes. But there is a lot of harassment. I was accused of not living in my own home, then taking a long journey which is forbidden, it was one thing after another, all very, very false. During the period of having a reverse mortgage with Bank of America, $1, 600 was removed from my account without any explanation as to why. It took the efforts of HUD over one year before Bank of America returned that money to my account, all the while being extremely nasty to me, stating I had no right to complain as an auditor would have picked the error up sooner or later, and telling me I was foolish and acting "in an unpredictable manner." In short, gender insults. And so, sir, if you want to take out a reverse mortgage with Bank of America, you may have better luck, especially being a male and perhaps younger. I gave up my line of credit because they were making so many errors it wasn't worth the headaches of trying to straighten them all out.

View 0 more photos
Hide full review
1 comment
Add a comment
J
J
Jeannie 2030
Miami, US
Feb 12, 2014 10:36 am EST

This is actually happening to my in-laws. Same issue as you have stated. Champion Mortgage is despicable.

ComplaintsBoard
P
2:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America delay of processing refinance loan

I have had a refinance loan in process with bank of america since august 1, 2012. The loan still isn't ready to close and there something wrong. I think that it is quite possible that the slow process has nothing to do with incompetence or complacency at the bank but something else entirely. Does anyone know how this bank prioritizes the loans that reach the desks of the home service specialists and the underwriters? If prioritizing isn't done by date and by first come first serve basis, how is it decided? What is the determining factors for getting prompt attention? I think it has something to do with money and i'm wondering if some others and myself are in a particular refinance situation that does not afford us the quickest attention. For instance I already have a 6% mortgage loan with the bank and a equity line of credit on which I pay interest only. Truth is, the bank will begin to lose money when it is converted to a 4%. So, are there others out there in my situation?

Read full review of Bank of America and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Lori Haldeman-Mossholder
, US
Aug 28, 2017 2:34 pm EDT

For any one trying to get a loan through the Bank of America, RUN. The are the shadiest banking around. We were stuck with them when our home loan with Countrywide was taken over by them. We had no problems ever with Countrywide and no notice of Bank of America taking over. Since then we have had nothing but problems. First of all we had insurance through Countrywide if we became disabled but that was not included with the take over loan and when my husband became disabled was when we found out we no longer had it.
We have never had a late payment, but we make payment months ahead, which is allowed. We make a full payment write the month it is for and then get a late charge because they continually are putting it in misc. post. Then say we have a late charge because of their inappropriate placement. I have made constant calls to customer service and they would fix the error have them send payment history, talked with an their advisor and used his recommendations, wrote no misc. posts on payments and still have the same thing happening. I have had 16 misc. posts, 4 late charges (waved after I called) and this has been in the last 8 months. We have been dealing with them since 2012.

D
D
Diane Swanstrom
Custer Park,, US
Dec 19, 2012 4:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wells Fargo has been our mortgage company for 51/2 years. Paid on time every month and we have very good credit. Since September we have been in the process of trying to get a refinance that will lower our payment over 1, 000.00 per month. They seldom answer or return calls and when they do they have a billion excuses as to why the process is taking so long. I finally filed a complaint with the Consumer Financial Protection Bureau and am in the process of going to other banks for the refinance. I do not want them to get one more cent of our money in interest.
Thanks Diane

ComplaintsBoard
F
9:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America illegal fraudulant lien

Bank of America filed an illegal fraudulent lien on my property. I bought a waterfront home site in October 2007 with clear title and title insurance. In 2010 I paid off the property and built a house paying cash . In October 2012 I sold the home and scheduled a closing for October 30, 2012. On October 15 the title company discovered an illegal fraudulent lien-of my property and contacted BOA. They admitted that it should not be their and submitted it to the "Corrective Actions Department". BOA admits the lien should have been on my neighbors property across the street BUT they are still stalling on removing the lien from my property. If they do not remove the lien by October 30 I will be in violation of contract and may lose my sale of my property. This is a $250, 000 property. They have committed a criminal activity and are restraining my ability to sell my proprty

Read full review of Bank of America and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
D
D
Doug Tucker
, US
Jul 25, 2016 8:47 pm EDT

This seems to be a pattern with Bank of America on releasing liens. I have a paid off mortgage and asked five weeks ago for a lien release letter. They say it belongs to another bank (it was a bank they acquired), even though I have proved to them through the FDIC and Federal Reserve that they are the successor bank.

R
R
RarelyComplain
Warren, US
Oct 26, 2012 8:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You have a case. Do what the first guy told ya to do. Dawdling is intent. Easily proveable too.

S
S
SEARS EXEC EMAIL ADDRESSES
oregon city, US
Oct 25, 2012 9:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Get a lawyer now and file suit (injunction) so you can tie up the transaction and include your legal fees in the suit so BOA has to pick up the fees.

ComplaintsBoard
E
5:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America bank of america home loan modification program

I have been trying to get a loan modification for almost 2 years now. It started when the film and
TV writers went out on strike and I was out of work for almost 8 months. This was about the same time when the economy crashed and the housing market also crashed. I got some work at the Art Institute of CA. I was forced into retirement last October 2011, because the union had raised the number of hours needed for medical benefits and I couldn't find work since companies were hiring kids out of school for 25% of what I made. I filed for a loan mod with B of A and it was turned down because I hadn't missed any payments. I didn't matter that I had lost just about all my savings trying to pay the mortgage. I tried again, no dice. I went to the Mortgage Law Center, they just had me file out the same paper work over and over again, what a scam and a waste of money, they made it seem like they have teeth, what a joke, they didn't even have dentures. To this day I'm still trying to get a modification through NACA, we'll see how that goes. Trying to get though to anyone at B of A without getting hung up on is also a joke. These guys are the worst. This will be the first month I won't be able to make my payment, maybe things will change after that. B of A, you took a lot of our money in the government bail out, now it's time for you to step up to the plate and help us out after you've taken away all of our equity, helped to reduce what the middle class gets paid and took us to the bank, so to speak!

Read full review of Bank of America and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Latay
charlotte, US
Oct 22, 2012 8:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Receiving a modification is contingent upon investor approval. For instance some investors require that you prove imminent default meaning you must be 61 days past due. Hardships can very, death, disability, disaster, divorce are all factors that are considered permanent changes. Please send your information to lmassey@naca.com

ComplaintsBoard
N
2:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America legit cash rewards stealing

Bank of America issued me a cash rewards card in 2011 when my credit score was low. I was using the card for over a year and made payments on time every month. Sept 2012 i sent over a pyment to pay out my balance. A week after the bank recieved my payment and my balance was piad they sent me a letter stating that they reviewd my account and they are closing my account. I called to have my Cash rewards sent to me and was told that when the account is closed the cash rewards can't be redeemed so i argued that how would anyone would know when the bank is going to close thier account.

So now i figured wow they can have all those ppl using thier CC and when BOA needs some cash will close few account and not paying thier cash rewards.

Thank you bank of america for stealing our money. Thank God i was able to pay off thier card and not give them any more of my hard earned $$

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
10:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America millward brown and decipher, inc false reward

Deceiving message about $20 Amazon reward for the Bank of America survey completing. Possible phishing site.
The survey's site: http://t2.ktrmr.com/surveyr.aspx?i.project=F646E&s=GEN24&id=1&chk=000&pid=plawRQymnQ&Seg=1&Mod=XX&BOAPid=21377990

Read full review of Bank of America
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:42 am EDT

Bank of America stay away from these guys

After refinancing we were bought by Bank of America and like millions of people we hit a bump with our payment and asked if we could modify our mortgage, after a few months they agreed and a few more we signed the papers . As of now its been 17 months an thy say were still on trial although we have never missed a payment also we are ow sending in 2 checks instead of 1 one for the mortgage one for the escrow they say we fell behind..we now owe almost as much as we did before the problem and on our credit reports have been all but trashed.i thout we had bailed these big ole banks out now they treat us like crap shame b.o.a. shame.

Read full review of Bank of America
Hide full review
ComplaintsBoard
F
5:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America health insurance/premiums

I just received my spouses 2013 Health Plan Review for BoA, and it is little to be desired. The largest bank in America of course has to justify all these new rules due to supposed increased costs at 9% annually. They are making it impossible for the average consumer to obtain health insurance! Just because the costs go up supposedly, does not mean it ALL has to be passed on to their employees. They are also trying to say they will reward you if you manage your healthcare via a screening and assessments, I do not need them to manage my health or have access to my health with the costs that are associated with it! Also, they make it IMPOSSIBLE to communicate/complain to them which is my right, they can ONLY speak to the employee even though dependents are affected as well! I am considering getting off my spouses insurance, and letting my spouse just get coverage for him and our children because that is a bit more cost effective, maybe Obamacare is a GOOD idea.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
8:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America refinancing closing date

I applied for home refinancing April 06, 2012 with Bank of America. I was told the process would take around 6 weeks. I hand carried to the bank all necessary documents. My case was transferred to 4 different processors. I contacted my refinance officer and had my case expedited to a supervisor. It is now 5 months later and was told that my case is in review with the underwriters. Then I was told that there is a backlog with the underwriter and now my status is pending. i cannot get them to give me a closing date for this loan. I thought to seek refinancing with a different bank, but to start this process with a different bank would be fruitless. I reviewed other peoples complaints on the web and realized that these delays are with all of the banks. At this point all I can do is wait and keep contacting the bank for closing date. Hopefully these complaints find there way to the State of Florida attorney generals office.

Read full review of Bank of America and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
goodtimes123
, PT
Sep 06, 2012 8:26 am EDT

How stupid of a person posting about a backlog at a bank.

ComplaintsBoard
A
8:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America bad and inefficient customer service

Ok, Bank of America officially sucks. I'm an international student who opened an account with bank of america because it seems so established.Boy, i was wrong. While on summer break in Singapore, BOA closed my account without any prior notice. When i called them about it, i was transferred a million times and every single time I called, they gave me different solutions. Guess what, none of them worked. It was as if those BOA staff are just making up solutions from their own imagination and they obviously don't know what they are talking about. I went through so much trouble( hours on the phone - a LOT of money wasted because I was calling from overseas), and countless visit to merrill lynch branch in Singapore, all to no avail. So I'm screwed, basically. I can't pay my tuition fees because BOA closed my account and wouldn't fix it. Thanks a lot BOA. I gave you money, but you gave me crap. Good job!

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America denied in cash back

From now on i hate additup and macys.com!
I find making purchases using your system absolutely nontransparent and prone to abuse! this is the only website (macys.com) i used who didn't make cash back on time first time and the second time they didn't make any cash back at all and explained it as a customer's fault though i'm as a customer follow all the rules and make purchase only using addit up links. and i haven't had any problem with the system before i purchased something from macys.com.
My additup history shows that i have never had any problems before "shady" practice of macys.com/additup.
From now on i stop using bank of america additup website and the credit card because it's very unreliable and customer-not-friendly system!
Macys.com sent me email with the new (even lower) price on men's shirts. i used their link to find out those prices and when i saw that the price was really lower i closed their link and went to additup website to make the final purchase.
The aditup link led me to the same prices and i didn't use any extra or special codes/coupons! i just added the shirts to the cart and placed the order. it was the regular purchase through the additup link! my previous purchases are the proof that i know how to use the system, i have never had any complaints before.
But macys.com denies my right for cashback i was entitled according to the rules of the system. with the last purchase i feel abused because it's my second experience with macys.com and the first one was also not stress-free. i called to additup customer service about the delayed cashback from macys.com and only after that call the cashback was posted. but this time they didn't give anything and the most terrible part is they insist i used some other website link or promotion. it's unfair and shady!
Stand by your customers! improve the transparency of internet shopping because the situation i dealt with is looking like the bank and the retailer are in cahoots/conspiracy!
I can give you an example of fair practice retailers like homedepot.com, lowes.com, acehardware.com. they appreciate customers and honor their "little joy of the cashback". this is the real deal - to leave customer happy but not feeling dumped like me!

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
8:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America misleading information

Struggling with making home payments. At first I was doing good and giving more than required payment and was also able to refinance. In 2005 my husband died in accident and started having trouble making payments on time received letter for modification plan in 2010 and for 6 months giving partial payment not knowing had to pay remaining balance at end of six months which made things harder and started falling behind. At this time speaking to BOA case worker almost daily discussing options of modification plan and repayment plan. I was told had to give one month payment and the remaining behind balance divided by 5 months and at the same time asked me to fax modification plan information which I did. I send a 1200 cashiers check which was later returned telling me I never commuted to plan I was then told I could only do one modification plan or repayment plan. I really need help they keep giving me different information. I only owe 29, 000. From 120, 000.. Please help, been talking to them frequently and seems they don't want to help me rather take my house

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America over drafted

I got ripped off by Bank of America!
There is six $35 over drafted fees showing in my check account today, and i called them yesterday and asked about why is there so many over drafted fees and the guy told me because of some banking error and will refund all the fees for me and required me to call back the next day which is today, so i called again, and what they said today is totally different, they refused to refund the fees and the guy hang up on me twice! he couldn't explain the reason why i got charged for so many times, i had $250 deposited into my check account on Aug 21th and i transferred $160 into my saving and i got three over drafted fees that day for previous purchases by then my checking account was -$35.59 but my saving had $160 in it, then there is two more purchases $28.17 and $27.28, since i have over draft protection service, if my checking have not enough funds, it will automatically transfer funds from my saving to cover the debts but i still got over draft charges for that, and they hold all the money in my saving account, that guy told me because i transfer the money on Aug 21st 5:45 AM which is after the cut off time so my saving had not enough money to cover the purchases i made on Aug 21st, WTF? i thought the money was available on Aug 21st since i made the transfer in the morning of Aug21st, but that guy said it's after the cut off time which is 5PM, he didn't even know what hes saying @@ and his attitude was really bad! " WE WILL NOT GIVE YOU ANY REFUND TODAY!" and i said i totally understand and i just want you to explain all those fees and he hang up on me!
PS everytime i use my debit card i check the available balance first and make sure there is enough funds, this is being so ridiculous, i think they got addictive in getting sued.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
10:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America erroneous default notice

BANK OF AMERICA

The nightmare began July 11, 2012 when we received a notice of intent to accelerate, which is basically a default notice from BOA
We recently signed a loan modification with the Department of Veterans Affairs which holds the note to our home. Bank of America is not the assignee of the note, but a servicing agent which the VA chose. At no time have we received a default notice from the VA. In fact we have been making timely mortgage payments to Bank of America since May 1, 2012 in accordance with the Loan Modification effective date and all checks have cleared.

Other veterans who have signed on may be receiving the same default notices.

We are extremely thankful and grateful for the opportunity extended by the VA to reduce our mortgage rate during these difficult economical times. We have been in full compliance with all terms of the note and mortgage held by the VA. Unfortunately, administrative and communication problems between VA and it's servicing agent BOA is a disservice to veterans causing undue hardship, erroneous default notices and negative credit report.

Regards.

Ianeta Kappel

Read full review of Bank of America
Hide full review
ComplaintsBoard
N
9:10 am EDT

Bank of America stay away from these guys

I had been on my computer trying to get work from home, I received a letter in the mail with a certified check for 900.00 I to be a person to purchase $50.00 from Wal-Mart and write a summry of the services, then get a money wire sent to a person, then call the phone # given to let them know i had completed the job, and I would get another job. I spoke to the lady at the bank and she verified the check as being good. I didn't know that a few weeks later the money amount would be placed by bank of american on my bank of america credit card.

Read full review of Bank of America
Hide full review
ComplaintsBoard
B
6:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America unjust bank overdraft fee's

So bank of amerika aprently randomly decided 3 days ago to change there overdraft policy, it use to be to get an overdraft the transaction had to be $10+ now its All transactions and the fee increased to 38.50. So because of this, 12 $0.10-$2 transactions that overdrafted my account by a total of about $9 is costing me $465.00. Like wtf? Are they aloud to do this? They never said anything about changing policy then all of a sudden BAM im out $465? Oh yea and when I asked the CS rep basically said, TO bad.

once this is cleaRED up, im taking my business elsewhere!

Read full review of Bank of America and 6 comments
View 0 more photos
Update by bankofamericasucks
Aug 03, 2012 4:02 am EDT

Thanks for all your input.

Update by bankofamericasucks
Aug 02, 2012 7:22 pm EDT

"You'll be waiting on tables for a long time." That has nothing to do with my review.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
my3cents will never die
my3cents will never die
Bainbridge, US
Aug 03, 2012 10:25 am EDT

They have a method of overdraft protection, which I had. If a transaction was above $10 and I didint have the money it wouldent go through. But that was also removed with the policy change to the below $10, Which I find to be utter BS

S
S
SonOfDad
Joliet, US
Aug 03, 2012 4:06 am EDT

Your very welcome.

S
S
SonOfDad
Joliet, US
Aug 03, 2012 3:57 am EDT

Get overdraft protection removed from your account. Without overdraft protection, your purchase will be denied if you don't have enough actual money in your account.

Actual emergencies aside, overdraft "protection" is a scam.

R
R
RegularsOfMy3cents
Hamilton, US
Aug 02, 2012 9:02 pm EDT

When my bank changes their policy they send me a crapton of email, im getting an email every week about this policy change... lol

A
A
At _Your_ Service
Gary, US
Aug 02, 2012 7:54 pm EDT

No reason to be a jerk.. He asked for info on this not your personal advice. Stuff it.

OT You have to had signed a Agreement for the change whether it be digital or not. Quite sure you skimmed right past it. It sucks for sure. go INTO a branch and talk with a manager explaining your situation.

Most likely they will waive the fees, esp. if it is your first time.

NeveragainAmazon
NeveragainAmazon
Sahuarita, US
Aug 02, 2012 7:28 pm EDT

I'm not sure what my bank (U.S. Bank) has for policies or has in the past in full. I know that the fee was $40 or so, but I'm not sure if small transactions are exempt or not. Now, they told everyone (well, they told me when I was there once and sent a letter) that the customers must opt in for such a fee. By default, if you go over, the card will be declined, so you must explicitly tell them that you understand the risks to be able to overdraft (and be fined).

I personally think that $40 is a bit steep, and that it should be more like you are fined twice the fee, up to $100 (fee, not overdraw), but that's just me.

ComplaintsBoard
M
3:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America false information and poor customer support

After many failed attempts in trying to reach a conclusion on my matter, I decided it would be best to write a letter to express my dissapointment in your business and the people who represent it.

My name is Jason Burlin, and I have been a Bank of America customer for many years. My business finances, Laprom/Blush Moving is also run by your company. Recently, I have been having some issues with my account. I have called many times trying to discuss this situation with your representatives, but sadly they had no answers to my questions. The poor customer service and the lack of attention has drove me to this.

It seems that the overdraft fees that keep appearing on my account are more of a scam than a mistake on my part. The past seven overdraft fees would have been avoided if your company had process them on time. It seems like you put the checks on hold for a couple days, then when the account is low; you charge them all at the same time. This action has resulted in over $500.00 in overdraft fees alone.

Every time there is a fee I quickly deposit into my account within 24 hours. Yet, it seems your company continues with the unethical method. Holding checks and processing them when the account is less than the total of the checks. This might not seem as a big deal to you, surely your representatives didn't take this serious.But, after we have requested to not process any checks or payments when the account is low to avoid over draft and a negative balance. This request has been made many times and each representative has assured me that this will be fixed. It has yet to be fixed.

This is my final request in hopes of resolving this issue. Please contact me as soon as possible, if not I will have no choice but to proceed with legal actions.

Read full review of Bank of America
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bank of America?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank of America Customer Service. Initial Bank of America complaints should be directed to their team directly. You can find contact details for Bank of America above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bank of America. Discuss the issues you have had with Bank of America and work with their customer service team to find a resolution.