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2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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K
12:46 pm EDT

Bank of America Monthly Statements / Late Fees

Fraud alert, I believe every one of the 2 millions countrywide customers should read this letter I am sure it will benefit them as long as they are dealing with Countrywide Mortgage Company.
Throughout the pas 2.5 half years that we have a home loan with countrywide, we are receiving monthly statement and envelop to mail out our monthly payments. During the last two months we did not received any monthly statement and if it was not because of my wife we would have be late on our monthly payment.
After many calls to countrywide customer service they have informed us that the statement has been return to them with the note “Wrong address”. We have contacted post office and countrywide to get to the bottom of this issue without any success, and I must remind everyone that we have two loan with countrywide and we are receiving the second loan statements but not the first loan.
By the language of the loan documents customer is the ultimate responsible person to pay the mortgage and they need to use all means to do so, however when you receiving statements every month for the past two years or as many month and years that you are getting the statements, you may get used to this method and system and you may waited for you statements and as result you may be late on your mortgage payments.
This is extremely important and you may ask why and the answer that question is as follow;
1. This will have negative effect on your credit report and your credit score.
2. If you miss any payment as everyone knows there will be late fees involve with that and that is ONE WAY FOR THEM TO MAKE EXTRA MONEY.
3. If you are looking to take advantage of HOUSING RESCUE BILL that it was pass in summer, guess what!? Since you are LATE on your payments you will not be qualified to apply or take advantage of housing rescue bill.
4. If you are late in your monthly payments countrywide does not have to work with you and simply they can say get out.
I believe the reason that Countrywide does not send statements to the customers or when you pay online and on time yet they claim that they have not received the payments on time is that they want to make sure that the customers our late which will allow them to collect more late fees, disqualify the customer for any program that will REDUCE THE PRINCIPALS OF YOUR LOAN, and or any Loan Modification.
Countrywide is a incompetent, dishonest, deceitful company and they do anything to take advantage of the customer. Their incompetence has lead to the lost of identity of 2 million customer and they did not inform their customer for OVER TWO years their must be some law against that and consumer should take some legal action about that.
If you experiencing some of the above conditions and more please speak up and lets get together and see if we can put an end to the COUNTRYWIDE PIRACY of customers from their livelihood.

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cnjcomplains
, US
May 10, 2010 8:50 pm EDT

I had they same problem after we did our modification, we didn't get a statement for a few months, and they just gave me the run around when I'd call. They are/were just out to scam people, so ridiculous!

ComplaintsBoard
F
10:19 am EDT

Bank of America 1 800 number/fraud dept

Here is my story:

One day 3 years ago, there is a car loan that pop out in my credit report. At that time I did not have the time to clean it out. I have written to the 3 credit bureus, and they have investigated, but Bank of America would not clear my name. Now, I finally have the time to follow thru with this.

I have written the Plaza associates and called them as they are the collecting agency that the Bank of America gave the loans to. They referred me back to the originator of the car loan.

Then I filled a dispute from the credit bureu once again.
After that I have fax the same proof and evidence that the car loan is not mine to a supervisor named CArole Olson of Bank of America.

I had no Idea that when I called the 1-800 number, I would have the run around and no one could direct me to their fraud department for auto loans. I spent 4 hrs per day in the past 3 days.

I feel so frustrated about this and I am not sure what to make of it. The receptionist are horrible. Then I found this wbsite which could at least make me vent some of my frustration. I guess this is therapeutic. But still Is there any way someone could help me get rid of that credit report?

Freddy Conde

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Janice A. Holloway
, US
Jun 01, 2017 10:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just received this e-mail (Janice A. Holloway - BoA user for 50 years - janneholloway@aol.com. 214.418.3058): MAKE THIS PAYMENT OR STOP CONTACTING US.
BANK OF AMERICA to you (Bcc)show details
Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte, NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

make this payment or stop contacting us.

The Management of the Bank of America Corporate Office Headquarters here
in 100 N.Tryon St Charlotte, NC 28255 wishes to inform you that after a
brief meeting
held by the Bank executives yesterday, the 31st of MAY, 2017 at
precisely 8 a.m. Eastern Daylight Time(EDT), we deem it appropriate to
intimate you that your funds will be transferred into the United States
Treasury Account with the JP Morgan Chase Headquarters at 270 Park
Avenue in New York according to the record we got from Africa due to
your inability to complete the transaction and your failure to meet up
with a minor payment obligation. The actual transfer of your funds(
$20, 500, 000.00) into the government account comes up next week.
This is in line with the instructions of the USA Treasurer, Mrs .Rosa
Gumataotao Rios that all unclaimed funds be paid into the United States
Government Treasury Account as unserviceable funds in compliance to
section 3 subsection 1(a) of the United States Financial Law enacted in
2001 after an attack on our dear country on September 11, 2001.
Find below the profile of the banking institution where your funds will
be transferred into following the government directive:, And note to
responds to us with below Email (bankofamerica9654@gmail.com)Name of
Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York. JP
Morgan Chase Official Bankers for the United States Treasury Department
AC NO: [protected]
Routing NO:[protected]
Account Name:
United States Treasury Department, USA
Note that if you still wish to receive your funds do get back to us
immediately so that we will remove your funds transfer from the list of
those transactions to be seized by the United States Government. Also be
informed that we need only a DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST)
to complete the wire transfer. The fee to obtain the SEAL was reduced
from$1000 to $200 and no other fee is involved.
You are required to send the fee of $200 by WESTERN UNION or MONEY GRAM
to the issuing officer at the bank where your transaction originated as
stated below INFORMATION

Receivers...OBI UDE
Country ...Benin Republic
City...Cotonou
Question...When
Answer...Today
AMOUNT to send...$200
Email the following To ( bankofamerica9654@gmail.com)

Sender's name:
MTCN or REFERENCE Number

The name of the city from where the money was sent If we receive the
MTCN today, we will transfer your funds ($20, 500, 000.00) before we close
office and the funds will reflect 3hours after the transfer. We will
send you all the transfer documents to enable you start making cash
withdrawals from your account same day the funds are transferred. We
have waited for so long and we cannot continue to wait.
Thank you for giving us the opportunity to serve your banking needs.
Yours faithfully,
Bank of America®
Email bankofamerica9654@gmail.com
Corporate Office Headquarters, Charlotte, N.C.
Bank of America, N.A. Member FDIC.
© 2011 Bank of America Corporation. All rights reserved.
PLEASE TELL ME WHAT TO DO! Thank you, Janice A. Holloway, Lewisville, TX 75067

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Ramon A Saucedo
Calexico, US
Jul 28, 2012 5:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

JulY28, 2012 To My Queen of the United Kingdom cc
cc. Chiefs of State and Cabinet Members of Foreign Governments
I have a complaint Bankers i don't understand there Greed in taking Homes money that is I, Ramon Armando Saucedo work for all my life i ask you to look into matter it appears they have office or base in kingdom this Men or Women are dangers and i ask you to apply Justice only after looking at facts the Corporation Bank of America, in business relating to money yet disgraceful actions i, call this group from bank of America Mobsters involving racketeer is how they make earn money senseless yet deplorable, see they some how got hold of my land sold it and all my company business money this men they mobster stealer thief taken all my money home and money i deposit and my escrow account harm America Value haring America Education Harming America Love for You Queen ELIZABETH II ALEXANDRA MARY I, HAVE FAITH YOU LOOK IN THIS MATTER AND JUSTICE, THIS IN NOT A ACCUSATION AGANIST BANK OF AMERICA AND WORKER AND THERE CEO WHO ACTIONS HAVE HARM WORLD CAUSING ALL YOU DONE TO FALL AND YOU ONLY ONE THE SET THIS ANIMAL THAT TAKEN OVER A BANK CALLED BANK OF AMERICA CEO, IN CLOSING I SEE HOW EDUCATION HAS LEFT AND RESPECT, BUT I HAVE MY QUEEN ELIZABETH II ALEXANDRA MARY, SHE WILL TEACH YOU BANK OF AMERICA RESPECT AND I, SAY YOU OUT LAW BRING YOU TO PUNISHMENT, LONG LIVE QUEEN OF THE UNITED KINGDOM AND PLEASE DON'T GO STAY WE NEED YOU TO TEACH WORLD HOW TO BE HUMAN LOVE

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Barbie Girl
,
Oct 28, 2008 10:46 am EDT

Bank of America are true scammers and just down right dishonest. I bought a home thru Bank of America in 2006. I had purchased home ownwer's insurance in order to buy the home. We had the insurance and taxes escrowed into the payment of the house. We recieved a new payment book this February in the amount of $2, 110.00. We thought it was a typo of course. We went to make the payment and they told us we didn't have enough money and that it wasn't a typo. Yet and all they had no explanation to why at the time. We kept inquiring and found out they had not payed for our insurance and force placed their insurance of $13, 000.00. Which raised our escrow to $20, 000.00 in the negative. I am currently in foreclosure court.
So far the judge has put it in our favor because he sees the discrepancy. They admitted it was a discrepancy on their part but they don't want to fix it. Any way the hired SaFE-Loc to enter the home and change all the locks on all the doors. The house has not been awarded to them as of yet. This was the day after court last month. The next thing they did was hire a guy to cut the grass and gave him the new keys to the home. Explain to me why he would have to enter the home? Any way he entered the home and began removing contents from inside the house. We tried putting a no- tress pass warrant against Bank of America to no avail. We are scheduled to go back to court November 5, 2008. We will find out what happens then. If there is anyone out there that can give me advice or any information for this case like more like mine please HELP.

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4:47 am EDT
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Bank of America money disappearing, excessive fees, without an explanation

Oh, I have a story for you guys...about a month ago..I had direct deposit from my job, so I waited until it cleared, and transferred $120 from a non bank of america atm...I had the funds, it was not pending, believe me I make sure to check these things, a few times..so few days later my account was blocked..no phone call...I was told it was an empty envelope deposit. I told the agent I never use envelopes, since the new machines let you put in cash...she didn't really know what to say..but kept saying it would be cleared by the next day..

I was unsure of why this happened..and didn't know it had to do with that withdrawal..so 2 days later, still blocked called again after looking at my account online the $120 disappeared, and a weird fee was on the checking account, of $180. I didn't know what it was, so I asked the first agent didn't know, the second didn't, the third said it was because the amount wasn't avaliable since it was a non bank of america atm...but the funds were there and NOT PENDING.

I didn't understand this..and no one really knew what the fee was. So, now of course I HAD bills that are taken out monthly during that time, so of course this happened the day the money was taken out...(which would have been there..if this wasn't screwed up) than took out $200 dollar worth of overdraft fees, and money from my savings account, then again recently, and for whatever reason that money was transferred back, and titled "refund". No one seems to want to help out with this..and it does not make any sense to me...since no one truly knew what the fees were..help anyone? I thought about writing a letter, instead of attempting to speak to agents.

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BOA Buster
,
Oct 01, 2008 12:14 pm EDT

Ashley,

A similar situation happened to me. Keep calling this number until you get someone to help you: [protected] press 6. It took me many tries to get to someone who was willing to help. But when I did she fixed it right away.

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9:54 am EDT

Bank of America Harassment - WARNING!! READ THIS CAREFULLY!!

STAY AWAY! READ THIS CAREFULLY! My son who is in his early twenties received a credit card branded Harris Bank managed by FIA Card Services. He moved and missed a payment. My son and I have the same first and last name but different middle initial. FIA Card services uses a collection agency called ACT Collection Services in Kansas City. ACT Collection Services uses a third party service obviously from India. I received a phone call asking about a card that I did not own and after a few phone calls, established that it was not mine but my sons. I told them that I would contact my son and that they should no longer call me as he does not live here and is on his own. The phone calls continued - ACT continued to call my wife's business line and any relatives who shared our same last name. This morning I received a call again from a person from India who told me "we are going to keep calling you until we hear from your son." That was it for me - I called and spoke to people from ACT, FIA, BAnk of America (who I believe owns FIA), and will contact Harris Bank. No relatives of a cardholder should be harassed that way. I am reporting them to the state's attorney and all agencies concerned with this and will continue to spread the word about these practices. My advice is to stay away from any credit cards managed by FIA Card Services.

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EricaSue
Pikesville, US
Nov 02, 2009 7:26 pm EST

I have had a NIGHTMARE of a time with FIA and Harris. First of all, the Harris online banking site sucks and this FIA partnership is even worse. If you want to see payments or make payments it takes you to a completely different website.

I have had nothing but problems since day one. As soon as I got the card, I signed up for the automatic payments which don't allow you to do automatic minimum - you have to picked a fixed amount? Every other company I have ever dealt with allows you to select minimum. When I made the balance transfer for the low rate, I asked my representative with whom I was working what the first payment would be. She told me, but was off by two dollars unbeknownst to me. I then get a letter saying they are changing my rate and did I want to "opt out". I call and figure out there was a 2 dollar difference and pay the difference. I change the amount to reflect that amount for the auto pay because why would the second month be higher than the first when there is no money being charged additionally to the card. However, second month bill jumps - I never get the email notification that I have a new bill though I was signed up for it.

I get the letter again and have to call customer support again. I go online while talking with the woman and see this time is a $133 payment due versus the 47 it should have been. I wait on hold for almost 30 minutes. Then get a woman who goes through that the minimum amount had gone up and I was off this time by $10 and the 133 included two late fees, but she would credit those back. We spent 30 minutes on the phone going through everything. I pay the difference of $10 and see her late fee credits. I am actually now paid over by $2.

I just logged in and see there is a 39 dollar late fee! Though amount due shows 37 because as I have already said it was overpaid by $2 so how could there be a late fee?

I call support - wait 17 minutes. Get someone who says he sees the adjustments but they did not take out of minimum due, however, they had to have taken out otherwise the current amount due would not be 2 dollars less than the total.

While I am talking he talks over me and transfers me! On hold again!

THEN, I get a woman who says you can do "minimum". I am literally looking at their sign up section - NO WHERE does it say minimum. She says, "Oh you must be in the wrong section" Um, I am in "Auto Pay Account Settings - View/Edit/Change" What other section should I be in? Now, of course, she can't tell me where to go to do minimum pay but she says she can transfer me to that department. I tell her I am looking at the screen - there is nothing about minimum pay. She puts me on hold. Comes back - I was right. The relationship with ghetto Harris bank doesn't allow for it to be done online. But she can mail me a paper form and I can mail it back! What? Is this 1990?

I go back to my original issue - what's up with the late fee? She tries a few bogus excuses like "well if you made a payment after 5pm the day before the due date then it would still show up". I made the payment 2 weeks before the due date - fail. So then she finally admits she doesn't know why there is a late fee. I say it's a bug. In my head I am thinking OR A SCAM! Guess what she does? Yep. Puts me on hold! Call time at this point is 33 minutes. Then comes back on and tries to tell me that she doesn't know where I am getting the minimum due of 37 and that the two late charge adjustments don't count towards my 133 owed. That's funny because the amounts worked out perfect that there was a 2 dollar credit and then the amount due is 2 dollars less than the 39 dollar late fee! I HATE THIS COMPANY! She then has to restore my rate and credit the late fee. AGAIN! 3 months and this has happened every month. She claims the last person I talked to gave me bad information. Really? I get bad information every month. The problem is - it says on my account that I owe $37 and she is telling me that is incorrect and it should be more? But how do I know since the information is incorrect? Who has the correct information? I HATE FIA Cardservices and Harris Bank. Do not do business with FIA CARD SERVICES OR HARRIS BANK!

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Laniefrances
Shallotte, US
Jun 19, 2009 4:27 pm EDT
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I knew that Fia Card Services was bad to deal with but reading these complaints I am absolutely sure. They offered me a credit card balance transfer at 1.9% for one year. It just expired and it jumped to 15.99%. I was never late and never exceeded the credit limit. When asked if there was an "opt out" (as was for Bank of America when they raised their interest rates), I was told emphatically "no". I was also told that any future payments would be paid to the lower interest rate balance first. How's that for business practice? I'm doing whatever I can to pay this card off, taking money from an IRA so this scamming bank does not get our hard earned money. 15.99% on $1, 800? That's about $280 in finance charges. Outrages and even more that these banks are allowed to do whatever they want to us. How does the government expect us to spend money when we're making the banks rich. The economy will never improve as long as these practices are allowed to continue. I wish there was something we could all do to stop this immoral practices.

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Matt
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Sep 22, 2008 5:14 pm EDT

It is illegal for any creditor or collection agency to call, write, or otherwise contact relatives of a person they are attempting to collect from. Further, it is illegal for these companies to contact relatives or persons they are attempting to collect from with the intent of harrassing, badgering or otherwise bullying them into paying all or a portion of a debt. They may not attempt to contact people an unreasonable number of times in a day or week. In order to take action against these companies one must keep a detailed log of all attempts at contact- phone, e-mail and mail. Do not delete any voicemail or answering machine messages left, e-mails or letters sent. Send all copies of this material to you state attorney general and the department of consumer affairs.

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3:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America Scam and cheating

Refinanced in early 2008 with Countrywide Mortgage.Countrywide did not accept appraisal from appraiser, home was appraised at $270, 000.00 in January 2008.We wanted to refinance out of a interest only loan to a fixed conventional loan. New loan was to be $214, 000, Countrywide would not accept appraisal at $270, 000 and had their valued opinion/guess value come back at $245, 000, so that we would have to pay PMI. If we had to refinance, $250, 000 or so I can almost bet they would have accepted the appraisal at $2700, 000, but because we only had to refinance with a loan of $214, 000 they valued our home at $245, 000 just so we would have to pay PMI. We as consumers pay a lot of money to licensed appraisers for their services to have a company like Countrywide do and say as they wish. It appears that the services we all pay for on appraisals are wasted and Countrywide can do as they please with our American dream of owning a home. It took me 2 e-mails, and 4 phone calls to finally get a copy of the paperwork that I should have gotten the closing in March, 2008. Countrywide Mortgage didn't want us to see or have a copy of their value opinion/guess value.

I urge ALL consumers who have a problem with Countrywide Mortgage to file a complaint with the Federal Trade Commission, I am putting my complaint package together and filing a complaint against Countrywide Mortgage. If all who have a problem with Countrywide Mortgage do the same as I am, The Federal Trade Commission has to do something about this company. The Federal Trade Commission investigates all complaints, so lets ALL file a complaint against Countrywide with the Federal Trade Commission and STOP this unfair practice from Countrywide Mortgage. The more information you provide the Federal Trade Commission the better, so get your cases in order and file. Let the consumer provale!

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steve
Prescott, US
Apr 15, 2009 5:32 pm EDT

DO NOT DO buisness with countrywide they are liers, underhanded cheaters with inside deals.

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JOANN T MILLER
,
Nov 07, 2008 6:26 pm EST

i have some serious issues with countrywide how do i contact the fedral trade commission

ComplaintsBoard
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1:11 pm EDT

Bank of America b.o.a. closed my credit card account

I have had a credit card with Bank of America/MBNA since 1997. And, I have used my credit card account for balance transfers since 1997. Just recently, I was told about a companion card to go along with my current B.O.A. card. I was told by a representative that I could transfer some of my credit available on my current B.O.A. to this new account once I received the new card in the mail in order to take advantage of a 0% balance transfer for 15 months.

I called a few days ago on Monday to see if I was going to get that companion card in the mail and I was told that I had been rejected for the new card. I asked why, and I was told that upon closer review of my currently revolving credit lines and balances with other cards that I was rejected for the new card and that my existing credit available($10, 177.00) would be taken away from my current account and it would be closed even though I currently have a balance of $5, 822.00 at a 1.99% rate until March 2009. And, also, I have never been late or missed a payment the whole time I have had this card since 1997. So, my credit card account has never been a delinquent account. I have very good history with them and they acknowledged that, but they said that was the right decision.

I have made balance transfers with them about every year since 1997 and they have never had a problem with this before. They just processed my most recent balance transfer in July 2008($6, 000.00) at the 1.99% rate until March 2009, and the balance is now down to $5, 822.00 like I said earlier. So, I have shown that I can make my payments every month and I have not missed any payments on my other credit cards and they admitted that I do have a good credit score. So, I asked them why do they have to close my account even though I have a balance, have not missed any payments etc., and they told me that all it takes is for me to miss one payment on one of my credit cards and then all of my credit card interest rates and payments will go up and that means that I will probably eventually not be able to pay them. Well, I have never demonstrated that I would or could miss or make a payment late! I have been with them since 1997! I don't understand this! I have excellent credit and they acknowledged that! This is not fair! They even closed my husband's Bank of America card account too, all in one phone call!

Now, because they have closed mine and my husband's credit card accounts, our credit will be ruined because credit reports will show that they closed our 2 credit card accounts and I still have a balance on one of them! The fact that they(Bank of America) closed our credit card accounts is going to now lower our credit score and cause our other credit card companies to possibly raise our interest rates and our payments and will also, most definitely cause them(other credit card companies) to stop offering us any low rate balance transfer offers! So, in effect, Bank of America is going to cause the very scenario that they were trying to avoid in the first place! By closing my accounts and ruining my credit in the process, they may cause my other credit card interest rates to go up, therefore increasing my minimum payments, and also causing them(other credit card companies) not to offer any low interest balance transfers which will in turn, cause me not to be able to pay off my current balance with them(Bank of America)! I have tried to get them to reverse their decision about closing my credit card account, but they said that they can't and I have spoke with supervisor after supervisor to no avail. They are ruining my credit by closing my accounts!

What can I do? Do they have the right to do this? Do I have any recourse? What can I do about this? Can someone help me?

Thank You So Much,
Shauna

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hai vuong chi
San Francisco, US
Oct 21, 2017 11:10 pm EDT

Bank of america recently cheated my money, too.

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browning
Colfax, US
Jul 06, 2009 7:10 pm EDT

I don't understand why a bank as big as bank of america has such poor customer service. It takes an act of god to get ahold of a person by phone. I have never had so much trouble getting a hold of a customer service rep. With any other business. Every number they provide sends you to the same automated phone service leading to a dead end. To me its obvious they don't care about their customers. They don't make their local business #s available to the public. So if you inquire any problems you always have to go to the bank and wait in line for 15-20 minutes and hopefully the can help you with your problem. Very unsatisfied customer. I do not see staying with this bank.

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Todd Whitfield
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Jun 11, 2008 1:32 pm EDT

I Todd Whitifeld Want To Get Reimbursed For Bank Fees Equalling Up To $245 Dollars. I Didn't Authorized You'll To Go Into My Account!

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twyla lackouitz
Norridge, US
Jan 17, 2011 10:09 pm EST

I received a packet from BAC for a modification on my current loan in March of 2010. I complied with all the documention and information requested and returned via fed-ex to BAC. After several months of continous follow-up calls and being advised that all my documentation was in place and that the file was being reviewed, on Jan. 5 2011 I was notified via Fed-Ex that my modification was denied due to missing documents. Is somebody kidding me! I called and again got the run around. My mortgage payments went from $1487 a month to $1883 a month due to an escrow account being set up. So now what? I do believe that these people need to get with the program! I have been paying into a program I haven't even been approved for yet! Who's idea was that?

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Ana hdez
Santa Fe Springs, US
Oct 19, 2010 3:17 pm EDT

I have gone to the bank for the last couple of months to make my payment. well it appears that when you make the payment in the bank they are to put the payment towards your mortgage account. RIGHT? well no they play with the money don't know where it goes? so then they finally realize it's the house payment they put it in the account but now I have a late payment. keep your receipts from the bank. I had this happen 3 times already. they assure me this never happens? well it happened 3 times already plus this last payment i did it over the phone "check over the phone" and they made a type-O error instead of the 2, 017.64 she made 2, 017.14 so according them I owe 50cents and a late charge...crazy huh. but they removed it but i was on the phone over 3 hours different days clearing this up...closed by personal accounts already. to bad they have my mortgage acct.

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Nancy Poulin
Manchester, US
May 29, 2010 7:44 am EDT
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bank of america is the worst bank i have ever dealt with in my entire life. Not only have they lied to my family but have done worse then that. I HAVE SPOKEN TOA FELLOW BY THE NAME OF JOHNATHON WOODWORD WHO IS USELESS. IF ANY ONE FROM BANK OF AMERICA WITH SOME KIND OF AUTHORITY IS INTERESTED IN HEARING THE DETAILS OF WHAT TANSPIRED I WOULD BE MORE THEN HAPPY TO DISCUSS IT. yOU CAN CONTACT ME AT [protected] OR [protected].

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Mads Mom
Shakopee, US
Oct 14, 2009 5:08 pm EDT

We currently have two Bank of America accounts. One mortgage, and one unsecured line of credit. We had been victims of the economy, with a job loss for 13 months and now finally back to work! We did everything in our power to stay current on all of our accounts, and most banks/credit cards like Discover and Chase, were VERY accomodating. Bank of America did NOTHING to help with late fees or interest rates. We stayed current on our mortgage for the entire 13 months, but received two late charges for being nore than 15 days late the last two months. Customer service said there was nothing they could do help us being we had 2 late charges in the last 18 months. I probably would have preferred a slap in the face. It sickens me that a company like this gets away with raising interest rates, refusing to help the consumer in an economy that they helped create!

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Tracy A. Willis
Long Beach, US
Aug 21, 2009 6:01 pm EDT

Topic: “Banking companies that protect the offenders when customer accounts are compromised.” Background: I received a new checking card in the mail with a note saying my account had been compromised. I called Bank of America to learn which merchant was responsible so I could avoid them. I was told that information could not be shared with the customer. They said it was the responsibility of the “reporting entity” to advise us of the crime.

So the concern is this, the banking customer is inconvenienced as we must modify our financial lives to accommodate new account information, but we are not told who violated our account wherein we can do our part by not patronizing that entity again.

Why do the rights of the criminal supersede the rights of the violated banking customer? How many violators are given the freedom to repeat their crime when the same customers unknowingly support their business? It’s clear the banks are doing “something” to cover their interest, but what of our other information? What if it were a medical office? The banking information has been modified, but what of our SSN, medical record(s) or personal contact information?

At what point does the violated individual have the right to protect themselves?

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ricky horton
chicago, US
Apr 18, 2009 11:39 am EDT

Going in my bank account three time

Do/not want it.

Refund thank you

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ozforme
Springboro, US
Jan 29, 2009 2:44 pm EST

I have had a card with Bank of America for over 5 years and have been paying faithfully on my account. I have never been late with a payment but today received a bill saying my interest rate had been raised from 9.90% to 24.99%! This is outrageous. I pay on time, every time and yet I am being punished. I cannot pay this new bill. It has more than doubled my bill. They said it was common but they are the only company who has done this. She said she can lower the rate but I can never use the card again. So, again; I am being punished even though I pay on time, every time. No wonder there is so much bankruptcy and foreclosures.

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12:12 pm EDT

Bank of America holding funds

here is the content of a letter I sent to customer service at B of A concerning a "hold" they have on check I deposited a week ago. This is a scam being run by B of A. What they do is withhold deposits for the full legal time they can withhold them to get the advantage of your money for a period of time. Meanwhile, you can't pay the bills. The spirit of the law is to protect from phony deposits from disreputable sources. I can only say that the source of this deposit is in better shape than BofA-and BofA knows it.

I would ask you to immediately release the rest of the funds from a deposit I made a week ago. The check was from a a major insurance company, as reputable a source as any. (if the source was suspect I would possibly understand). The only possible justification for holding back the money-which is causing us huge problems-is that Bank of America is stealing-holding the money hostage so they can use it for the full legal time they are allowed to do so. If done on a massive scale this could benefit the company, at the expense of the deposit holders.This is disgraceful behavior. I know you have stated you will release it Monday. Release it today.

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JustinJj
Glendale, US
Mar 08, 2011 10:08 pm EST

Same [censor] done to me deposited my $500.00 check.. Hard earned from working 80 hours and I get to see that I don't get to use my money until 5 days after depositing. Closing my account once this is all over with I'm done with you BoA screw off.

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person who hates stupidity
San Francisco, US
Mar 01, 2010 9:52 pm EST

This is a capitalist society what do you expect? Businesses want to make money so they have policies that lead to that end. If Bank of America did not make money then you wouldn't want to bank with them. What do you think pays for the tellers, branches, security, website, debit cards and the convenient ATM machines that are located just about anywhere? If the bank didn't have money making policies then you never would have entered one to begin with. I have banked with B of A for 7 years and the only money they have ever made off of me has been through using my money while they have it to the best of their ability. From a business standpoint why would they want to change this policy if it is lawful and makes them money without bothering a large number of their customers?. I am happy to allow them to take advantage of my money for the smal time they have it so long as I gain the security and convenience that banking with a large bank provides.

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11th Gate
Tinley Park, US
Feb 06, 2009 12:11 pm EST

Why isn't everyone outraged over this! Bank of America has done the same dirty little tricks to me, and I have been robbed of hundreds of dollars by them since they bought out LaSalle Bank in April of 2008. B of A WILL lose a whole population of customers b/c they are greedy pigs. I disdain most banking policies - they are created to take, take, take and not much else. However, nobody has balls the size of Bank of America, don't you think? They just helped themselves to how many billions of dollars in taxpayer money for their so-called "bailout"? They sicken me. Something has to be done in this country to stop this blatant robbery of the common people. You just don't know how I would love to have Bank of America's Executives to myself, alone in a room just once. NO CONSCIENCEs! NO ACCOUNTABILITY! WORST BANK EVER!

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3:48 pm EDT
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Bank of America bait and switch fraud

This mega bank is playing bait and switch with CD rates.

We asked to move a CD to the interest rate that was advertised on their web-site, when the CD matured and I was assured by their Customer Service dept. over the phone, that would be done, twice!

But, after it was too late to move the CD, as it had passed it's 10 day 'grace' period, up comes a response on their obscure customer service page that "Sorry, that can't be done".

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EMer2715
Fort Lauderdale, US
Sep 06, 2012 8:17 am EDT

Lesson to be learned. Never do any banking transactions over the phone.

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3:02 pm EDT

Bank of America theft

This is the last letter I sent to Bank of America. As of Sep. 2, 2008, this is still not resolved.

---

Nicole Cone
P.O. Box 4012
Irmo, SC 29063
[protected]

Bank of America Corporate Affairs
100 North Tryon Street
Mail Code NC1-[protected]
Charlotte, NC [protected]

Re: Checking Account Number [protected]

Thursday, July 24, 2008

To Whom It May Concern:

Your branch at 4300 St. Andrews Road in Columbia, SC has ignored my letters from December 10, February 12, February 21, February 25, February 27, March 5, March 31, April 13, April 21, April 24, April 28, May 2, May 11, May 26, and June 12.

I am writing to file complaints concerning this branch, Matthew Taft, and Arin Faison. I have been treated poorly as a customer. I have been lied to, called a liar, and have felt threatened. All I have ever requested was to have my account fixed.

I have also already called your corporate office two times this week at [protected], and I have not received a call back.

I have already lost my car due to your negligence. I am now in the eviction process. I need my money in order to buy a car to get around, and to pay my landlord so I will not be evicted.

REFUND REQUESTED

$ 53.50 Charge Reported
$ 30.00 Charge to me for check 537 you returned
$ 0.20 Late fee for check 539 I was charged
$ 30.00 Charge to me for check 539 you returned
$ 105.00 Three $35.00 fees charged on 2/5/2008
$ 70.00 Two $35.00 fees charged on 2/6/2008
$ 30.00 Charge to me for check 540 you returned
$ 70.00 Two $35.00 fees charged on 2/11/2008
$ 35.00 One $35.00 fee charged on 2/12/2008
$ 35.00 One $35.00 fee charged on 2/14/2008
$ 30.00 Stop payment fee on check 542 that you did not stop payment on
$ 105.00 Three $35.00 fees charged on 2/21/2008
$ 36.95 Check 533 Returned Incorrectly
$ 30.00 Charge to me for check 533 you returned
$ 35.00 One $35.00 fee charges on 2/25/2008
$ 30.00 Charge to me for check 541 you returned
$ 30.00 Charge to me for check 543 you returned
$ 105.00 Three $35.00 fees charged on 2/26/2008
$ 70.00 Two $35.00 fees charged on 2/27/2008
$ 35.00 One $35.00 fees charged on 2/29/2008
($1, 048.50) Partial correction to my account (3/5/08)
$ 35.00 One $35.00 fees charged on 3/5/2008
$ 4.00 Refund for fees incurred when local BOA ATM did not have money to disburse
$ 70.00 Two $35.00 fees charged on 3/14/2008
$ 35.00 One $35.00 fee charged on 3/20/2008
$ 35.00 One $35.00 fee charged on 3/21/2008
$ 35.00 One $35.00 fee charged on 3/24/2008
$ 175.00 Five $35.00 fees charged on 3/25/2008
$ 175.00 Five $35.00 fees charged on 3/26/2008
$ 105.00 Five $35.00 fees charged on 3/27/2008
$ 175.00 Five $35.00 fees charged on 3/28/2008
$ 35.00 One $35.00 fee charged on 4/7/2008
$ 10.00 Fee charged on 4/9/2008
$ 35.00 One $35.00 fee charged on 4/14/2008
$ 35.00 One $35.00 fee charged on 4/15/2008
$ 175.00 Five $35.00 fees charged on 4/16/2008
$ 175.00 Five $35.00 fees charged on 4/17/2008
$ 70.00 Two $35.00 fees charged on 4/22/2008
$ 175.00 Five $35.00 fees charged on 4/23/2008
$ 175.00 Nine $35.00 fees charged on 4/24/2008
$ 175.00 Nine $35.00 fees charged on 4/25/2008
$ 175.00 Five $35.00 fees charged on 4/28/2008
$ 70.00 Two $35.00 fees charged on 4/29/2008
$ 175.00 Five $35.00 fees charged on 4/30/2008
$ 70.00 Two $35.00 fees charged on 5/1/2008
$ 10.00 Overdraft protection fee on 5/1/2008
($1, 200.00) Partial correction to my account on 5/2/2008
$ 175.00 Five $35.00 fees charged on 5/6/2008
$ 35.00 One $35.00 fee charged on 5/7/2008
$ 105.00 Three $35.00 fees charged on 5/12/2008
$ 175.00 Five $35.00 fees charged on 5/13/2008
$ 175.00 Five $35.00 fees charged on 5/16/2008
$ 175.00 Five $35.00 fees charged on 5/20/2008
$ 35.00 One $35.00 fee charged on 5/22/2008
$ 175.00 Five $35.00 fees charged on 5/23/2008
$ 70.00 Two $35.00 fees charged on 5/27/2008
$ 105.00 Three $35.00 fees charged on 5/28/2008
$ 175.00 Five $35.00 fees charged on 6/3/2008
$ 70.00 Two $35.00 fees charged on 6/4/2008
$ 35.00 One $35.00 fee charged on 6/9/2008
$ 70.00 Two $35.00 fees charged on 6/11/2008
$1, 500.00 Bill pay check 5014 applied 6/11/2008 -- I called my local branch to cancel this on 6/9/2008
$ 35.00 One $35.00 fee charged on 6/13/2008
$ 35.00 One $35.00 fee charged on 6/16/2008
$ 30.95 NSF Charge on 6/16/2008
$ 175.00 Five $35.00 fees charged on 6/17/2008
$ 70.00 Two $35.00 fees charged on 6/18/2008
$ 35.00 One $35.00 fee charged on 6/24/2008
$ 35.00 One $35.00 fee charged on 6/26/2008
$ 35.00 One $35.00 fee charged on 6/27/2008
$ 35.00 One $35.00 fee charged on 7/1/2008
$ 70.00 Two $35.00 fees charged on 7/7/2008
$ 70.00 Two $35.00 fees charged on 7/8/2008
$ 29.95 NSF Charge on 7/9/2008
$ 35.00 One $35.00 fee charged on 7/10/2008

$4, 887.05 TOTAL REFUND REQUESTED

Sincerely,

Nicole A. Cone

CC:
Bank of America
Attention: Bank Manager
4300 St. Andrews Road
Columbia, SC [protected]

Better Business Bureau
2330 Devine Street
Columbia, SC [protected]

South Carolina Department of Consumer Affairs
P.O. Box [protected] Forest Drive, Suite 300)
Columbia, SC [protected]
Attention: Supervisor of Jacqueline F. Brabham
Re: 08-00980A6

Office of the Comptroller of the Currency (OCC)
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Re: OCC 764096

Bank of America
Office of the Chairman
P.O. Box 25118
Tampa, FL 33622
FL1-[protected]
Attention: Matt Taft & Arin Faison

Office of Thrift Supervision
Southeast Region, Consumer Affairs
P.O. Box 105217
Atlanta, GA [protected]

South Carolina Attorney General
1000 Assembly Street
Columbia, SC [protected]

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10:33 am EDT

Bank of America Scams

Reps there lie about their names and mphantom offers for buyers who do not exist. They will call you with a fake name then call you back with another to close you. The pitch goes like this: hI YOU ARE A CLIENT OF OURS... DO YOU HAVE YOUR ADMIN NUMBER? ( A FAKE NUMBER, NO MATTER WHAT YOU SAY YOUR WRONG...) THEN THEY WILL PROCEED TO TELL YOU, HEY HOLD ON LET ME GET MY PROPERTY MANAGER OR VICE PRESIDENT OR WHOEVER... LIES ALL JUST SALESMAN... SO DONT BE FOOLED WITH AN ILLEGITIMATE COMPANY... ALL THEY DO IS STEAL MONEY FROM PEOPLE AND RUN... NEVER RETURNING PHONE CALLS AFTER YOU SEND THEM MONEY!

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1:51 am EDT
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Bank of America They gave my info to a 3rd party

Through my bank, Huntington National Bank, I applied for a Master Card. FIA processed the application, turned me down and still has not sent a decline letter.

What they did do was illegally send the letter to an address I had more than ten years ago and no longer use! FIA claims the address was on the hand-written application. WRONG! The app was generated on a bank pc that had only current info on it! I though it was illegal to send personal info to an UN-authorized third party, but FIA says otherwise. When I find out the culprit, I will file charges with the feds.

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6:22 pm EDT

Bank of America excessive overdraft charges

My son has an account with Bank of America. He is new to the Banking business. He thought he had more in the bank than he did. He used his ATM card for a small purchase of $6.89. The following day a purchase of $ 7.66. Atm card no problems right? no he was charged 2 overdraft fees of $35.00 each. My complaint is when does the Bank stop allowing you to overdraw your account? Are they out to collect as many fees as they can? Would they allow you to come into the bank and withdraw money that wasn't there? At what point do they look out for you when you overlook something and put a stop before you incur numerous fees? I also have an account with BOA and have never activated or used ay of my ATM cards because of this reason.I just keep enough money in to keep it open so if I need to cash a check or anything I can But my banking loyalties belong to Wells Fargo even though I bank from afar due to there are no Wells Fargo Banks in they city I live in or close by for that matter. Think twice before trusting BOA as they apparently are looking out for the bottom line not you.

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GG11
Atlanta, US
May 24, 2009 11:30 am EDT

Very similar situation happened to me several times over the years with BOA!

I was going through chemo and didn't know my balance had dropped below by less than ONE DOLLAR and I accrued almost $300 in over-draft fees because they continued to pay bills going out.

It was awful and didn't help while fighting for my life!

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Bank of America - checking account scam

Beware old customer or new customer: Bank of america is doing what is called a research fee which charges you 20.00 an hour. I just opened an account with boa which should not be there name they do not represent america. Anyways I put in my payroll check which is from a huge and well known company. I took out half my check than 3 days later I got a decline...

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9:32 am EDT
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Bank of America bad service

Countrywide Home Loan's Full Spectrum Lending division is a disgrace to an increasingly disgusting mortgage business.

Last April, my wife and I decided to refinance our home. So, we made a few calls and settled on Countrywide's Full Spectrum Lending because we liked the agent we dealt with. His name was John Donaghue, and he suggested getting an interest only loan because we were only staying in our house another year or two and we wouldn't be paying off much principal balance anyway. This way we could save more money. I checked into it, and he was right - the money we could save by paying off an interest only payment was dramatically higher than the money we could save paying off a 30-year fixed.

So, we went with it. John Donaghue was able to lower our monthly payment by an astonishing $500 a month! We were so happy! So, we signed the paper work.

Imagine my surprise four months later when we looked at our principal balance and it was FOUR THOUSAND DOLLARS MORE than what it was after refinancing.

Now, I admit, we did not thoroughly examine the contracts. And that is a mistake we will NEVER make again. Because if we had thoroughly read the contract, we would have seen that the reason our payment was so low was because John Donaghue roped us into a negative amoritization loan. Which basically means that we pay only PARTIAL interest and the rest of the interest is getting added to our principal balance every month.

So, we were saving $500 a month in payments, but $600 a month was being added to our principal balance! I admit, we should have picked that up when signing the contract, but shouldn't Mr. Donaghue have TOLD US THAT WHEN HE WAS TELLING US ABOUT THE DAMN CONTRACT?!?!?!? What kind of company allows their sales force to do that kind of crap?

So, we had to refinance again. We're back to where we started and have had to pay closing costs twice in the past year. Not good times.

I wish the story ended there. But, on Christmas Eve we found out that our new mortgage company (Allied Home Mortgage) had sold our mortgage to another firm. Take a wild guess who they sold it to!

You guessed it - COUNTRYWIDE!

So, now we're dealing with this deceitful company again and we have no recourse, but to bend over and take it from them. (Not unless we want to refinance yet again)

To make a long story short, Countrywide Home Loans and Full Spectrum Lending are two companies that you should avoid at all costs.

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Bank of America unauthorized debit

Bank of America uses incorrect dates for transactions. Here is the scenerio...on the evening of August 14 I went to bed, knowing that my paycheck from work would be direct deposited at midnight on August 15th. I told my husband that if he was up later that he could go ahead and pay our cell phone bill online when he saw that my paycheck was direct deposited. He kept checking the online account to see when my paycheck was deposited. He finally saw it deposited into my account at 1:45am (Eastern Time). So he then pays our cell phone bill right after he saw that my paycheck had been credited to my account. Well the following day, the 16th of August I noticed an overdraft fee of 35.00. I immediately called the bank to find out why this incorrect fee was posted to my account. The customer service person said that I payed my cell phone bill on the 14th, BEFORE my paycheck was deposited. I told him that my husband stayed up and payed it at 1:45 am right after he saw my paycheck was deposited. I even offered to prove it by taking my cell phone statement into a Bank of America branch to prove that the bill was paid online on the 15th. The customer service rep told me that this would only prove when my cell phone company RECEIVED the payment. He just kept saying over and over that the debit was made on the 14th when in fact it was made on the 15th. I have given up trying to get them to credit the fee back to my account after four emails to customer service and just canned responses received in response to my emails. If anyone is starting a class action lawsuit then I am in!

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Bank of America - overdraft fees

How is it that Bank of America can charge overdraft fees to my account when I have not overdrafted? They have charged me 9 overdraft fees this month and not once was I overdrafted.I was in the negative however when they took the first 5 overdrafts out.they credited me back only 4 of those witch was 140.00. the next day they charged me 3 more 105.00 they did...

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Bank of America - illegal/unethical practices, predatory lending

First, let me say that Countrywide's criminal and unethical practices need to be stopped and all of us that have mortgages with them need to be compensated for damages. We also, have been financially damaged by them. To name a few, they did a classic bait and switch to our refinance loan; we were promised in writing a credit come back loan, yet we found out...

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6:36 am EDT

Bank of America Fraud Dept.

The fraud dept. at FIA Card Services aka Bank Of America is crazy. They closed an account over a year and a half ago due to fraudulent activity and opened me a new account. They said all the fraud charges were taken care of and I signed an affidavit. The newer account was closed in Nov 2007 due to divorce and was paid in full in the settlement. In Feb. 2008 I received a statement for $218 owed due to charges that had been found on the original account. It was from a Best Western in Europe and I have never even been to Europe. I have signed affidavits, talked on the phone for hours (mostly to people with an accent from another country) only to be told the issue is resolved then a month later the nightmare comes back in the mail. Today I faxed them 15 pages of items i had received, filled out, etc... from them. I sent it 2 times and sent the affidavit 5 times plus I am mailing it. This has been one of the worse experiences ever! They are sooooo screwed up. I wish I had never heard of them! Beware, stay away, close your account while you can!

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MELISSA BALLEW
Hiram, US
Mar 26, 2009 2:51 pm EDT

My family has been a victom of Idenity theft! Two diffrent accounts were opened up in mine and my husbands names. We followed all the protacals to resolve this problem and FIA services denied our claim saying we profited form it. The person's investagating our complaints has NEVER EVER talked to me or my husband! My husband is a Chief ADA and has been for 27 years and if they are doing this to us, then they will do it to ANYONE! My husband is the LAW and these people WILL NOT CALL US BACK TO EXPLAIN IN DETAIL WHY WE WERE DENIED! We got a letter and I've called my husband has called and nothing! Then yesterday I opened my mail-box and there was the BILL man I was pissed and then on top of that the interest rate was 27%!
It'll be a COLD DAY IN HELL BEFORE WE'LL PAY!

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8:37 pm EDT

Bank of America late fees

I paid my credit card bill on saturday the 2nd. It was due on sunday the 3rd. I got hit with a late fee which then put me over the limit and and then the over the limit fee kicked in. That cost a total of 70.00 dollars for a bill that was paid on time. This is a pretty nice scam they have going here. Payments made on a weekend don't count but billing is ok. Ive never seen anything like this.The reason they get away with it is because the idiot senators and congress are asleep at the switch. Write to the senate and house banking committees as well as the Office of the Comptroller of the Currency and complain. Support term limits in the congress so we can get rid of the corrupt congressmen who sit on these committees. There is a word for this and it is called fraud.

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Roger431
Green Bay, US
Jul 28, 2009 5:23 pm EDT

Just to let everyone know do not get a gold loan option from Bank of America. If you are late they will penalize you 559.00 dollars on a 25k loan. Do not be late and do not use them if you can.

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Mary N
Orland Park, US
Feb 21, 2010 2:36 pm EST

Romy200a: You state, "I paid my credit card bill on saturday the 2nd. It was due on sunday the 3rd. I got hit with a late fee which then put me over the limit and and then the over the limit fee kicked in. That cost a total of 70.00 dollars for a bill that was paid on time. This is a pretty nice scam they have going here. Payments made on a weekend don't count but billing is ok."

You don't mention HOW you paid on your bill. Did you go to a BofA bank branch and pay there? Did you do it online? It depends on the cutoff time and also, considering this was a weekend, funds transfers take longer to process. If you read the fine print on the back of your statement you will see that there are parameters to consider as to when your account will be credited for a payment. You have to watch that closely and don't try to pay your bill the day before it is due, and certainly not on a weekend, for goodness sake! You caused your own problems.

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claire2010
Riversde, US
Jan 29, 2010 5:32 pm EST

I would rather keep my money in my bathroom, use it to wipe my butt and flush it down the toilet than put it in this bank again which was worse than a crappy, nasty and stinky toilet anyway. At least my toilet is nice and clean.

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MRobbins
Phoenix, US
Jul 28, 2009 1:29 pm EDT

They have been ripping us off for YEARS! I don't know how they can get away with it, but, apparently, they do... through a BUNCH of loopholes! I had a direct deposit of my bi-weekly check and, technically, it's supposed to be available on Friday morning and, to begin with, it was! But at some point, they changed it on me and put like a 24 hour hold on the funds which, I guess, they had a right to put holds on any funds and holds can be anywhere from 24 hours to 14 days or maybe even longer? Anyways, that's what they use to get you (us) with overdraft fees, etc, which I didn't think they could do, but, apparently they can! They DON'T consider pending funds as part of your available funds, so if you didn't have enough in available funds, then they start hitting you with overdraft fees! I had to start pay day loans and that started the barrel rolling to where I finally had to let my bank account go... had NO other options available to me... obviously, I couldn't stop it because you can't close a bank account that's in the red... by the time it was stopped (done)... the account ran $ 800 into the negative! I never examined it, but I think part of that was a pay day loan ($ 600) and the rest was the overdraft fees of about $ 200! ALL because my pay day loan was due on Friday and my direct deposit check wouldn't be available until Saturday morning! Yeah, pay day loans is a REALLY BAD idea, but what the bank was doing to me wasn't right either!

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tara
, US
Apr 28, 2009 1:30 pm EDT

This just happened to me! I'm so angry!
I made a payment on the 6th and it was due on the 7th. I received a late fee on the 27th for $39 b/c the month of April still 'hadn't been paid'. and apparently there's nothing they can do about it. Once my credit card is paid off... never banking with Bank of America again.

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MEL
Brunswick, US
Apr 06, 2009 4:57 pm EDT

OK sure enough sounds like the work of BOA ! I've held this credit card since 2006 and never used it till last summer 08. Within a couple of months I started getting hit with 39.00 late charges. Their monthly statement showed my payment was posted 1 day after closing date...odd ?

So out of pure panic I decided to make my monthly payment to CC a couple of weeks early. On top of that I had a good paycheck and decided to again make another payment in the very same month -- thinking, like my other credit cards, this would put me 2 months ahead. Boy was I totally wrong.

Come the very next bill...it showed all 3 payments totalling 900.00 posted to that month and to add insult to injury, they had the gaul to charge me a late fee once again because I did not make the following month's payment on time according to them. Keep in mind now that each & every month I pay at least an extra 100.00 over the min. payment.

Indeed after calling them they did refund the late charges. They have continued to do this nearly every other month.

Finally I spoke to a fella there that told me if I made my payment on the 23rd of each month it would fall into the billing for the next month.

So far this has worked for me...(cross my fingers)...!

Today I just got a coverall letter saying their interest rates were going up...isn't that just peachy ?

Please count me in on any Class Action Suits !

MEL

M
M
MADconsumer
Dallas, US
Mar 02, 2009 4:15 am EST

congress is not asleep at the wheel. PRESIDENT BUSH LET MBNA (now bank of america) WRITE THE CREDIT AND CONSUMERS BILL that regulates this almost criminal activity! their lobby is huge also. wouldnt it be so nice if, being a thief, you could write the very regulatory laws applying to your crimes.

U
U
unfairtobetold
Honolulu, US
Jan 03, 2009 8:49 pm EST

Same here, I logged on to BOA website to make my payment the day before due date, but the system did not allow me to make a payment because
the due date was not a "business day." I was charged of late fee. I asked BOA to remove my late fee because it was unfair that I couldn't make payment on the due date on their website. Here is what BOA responded. I don't feel that they value me as a good customer, so I have canceled my credit card with BOA. It never happened to me with other credit card companies. I feel it's a scam too.

"After reviewing your account, we have determined that the late fee was
applied correctly. We regret we are unable to remove the fee at this
time. Therefore, this transaction will remain part of your account
balance.

To avoid future late fees, we suggest payments made through the Bank of
America Web site be submitted three business days prior to the due date
as your due date fluctuates based on the number of days in a given
month." - BOA

C
C
Chris
,
Nov 06, 2008 5:56 pm EST

I can do you all one better. I made my payment online, at the BofA website, on the day it was due at 1pm Pacific time. They didn't credit until the following Monday, charging me not only a $39 late fee, but jacking up my APR to 27%!. I have never, ever seen anything like this.

J
J
Janice
,
Aug 30, 2008 9:14 am EDT

I have several credit cards with major companies. Bank of America is the ONLY one that does not post the payment the day it is posted on-line if the date falls on weekend. Has anyone seemed to notice that quite often the payment due dates fall on a weekend. This gives them the opportunity to collect a late fee and increase your interest rates! I can't imagine that a class action law suit hasn't taken place against them yet! I'd like to get that ball rolling.

I have Discover, Chase and even Home Depot! They all accept your payment the day it posts.

ComplaintsBoard
A
8:51 am EDT

Bank of America Money being held hostage

I have had a Savingslink savings account with Countrywide Bank for two years. Bank of America has now taken over since purchasing Countrywide. For most of this time, the money just sat there earning a decent interest rate.

Recently, I have found better deals and decided to withdraw my money. Since this is a virtual bank, one way to do so is to link this account to an existing checking account at a bricks and mortar bank. I set up the link to my Wamu account and confirmed the small test deposits in my Wamu account. I even tried transferring a small amount first to confirm everything is working fine.

I decided to withdraw the bulk of my funds and initiated the transfer all according to the bank’s rules. One screen even confirmed that my transfer was within the daily maximum limit allowed.

Couple of days later, I received an email stating my transfer was declined and my transfer ability was suspended. I should contact customer service for more assistance.

Knowing that there is no documentation of a phone call, I like to test their customer service by email. I logged into my account and sent them a pointed inquiry as to why they had taken this action of declining my transfer and revoking my transfer ability.

I received a response two days later. The response was rather cryptic and did not answer both of my questions. Their response was “when this happens, transfer is suspended.” I sent them another email asking why “this happens, ” referring to the declined transfer. I am waiting for a response.

One of the phone numbers left in the email is to their Loss Prevention department. Undoubtedly, they believe I am a thief who has stolen my account access information and am trying to steal my money. When I transferred the smaller amount, they apparently didn’t care about a ‘thief’ taking that little amount.

In actuality, I believe this is their way of preventing large sums of deposits from leaving the bank. They will just say that they trying to prevent theft. They don’t care about inconveniencing their customers. They don’t want their customers to get access to their money. They only care about their own needs. As far as I am concerned, my money is being held hostage until I can prove I am not a thief.

My whole purpose with electronic banking is for convenience and funds accessibility. Their policies are contrary to my purpose even though they appear to provide the means to serve my purpose.

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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