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2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bank of America reviews & complaints 1574

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10:29 am EST
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Bank of America holding of voided funds now 4 days

AAA VOIDED a debit charge for me in the amount of $1257.00 on 10/31/15 at 4pm. Today is 11/3/15, all debits & credits have finished processing with the exception of the VOIDED transaction. Transactions that I purchased yesterday on 11/3 are done. Money they owe my account, still have not posted. They are holding this money to long. AAA voided this out and advised me to demand Bank of America release my funds. We need a class action lawsuit!

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3:20 pm EDT

Bank of America mortgages

Short version, needed to get out of the Mortgage. They offered me a Deed In Lieu. Then they denied it because an unknown third party had filled the backyard with junk. Denied my short sale for same reason. I live in TN, I cannot afford on a widow's pension to fly to CA to unload garbage. The day after the short sale fell thru, the garbage disappeared. But since they had denied me, I couldn't do the Deed In Lieu again. So they foreclosed. I called Legal Aide but even with the free lawyer, I would still have to fly out. Did they hear I was POOR? Now, they are trying to double dip. They finally sold my Mortgage BUT will still collect from the foreclosure sale! My short sale would have netted them within $5K of what was owed. But now, with the foreclosure sale, they stand to NET $75K off of a $35K debt! All I want is for them to take the house back and do what ever they want with it and get it off my credit report which is what the Deed In Lieu was suppose to do. Why do they want this on my record anyway? It's no skin off their nose if my credit score is 0 or 750. I don't get it. Why can't I just have my Deed In Lieu? *BTW, the backyard is full again. The community service officer (there are no actual cops in the town as funds were spent on a concert series.) keeps me informed. Mainly, cuz it stinks and there are rats. But it's not my problem. And someone stole my greenhouse while they were there. And I know no one is going to help. I've gotten "smart" answers from everyone involved as to why they can double dip. But when they ruin your credit, and they will, then you'll know too. Customer #[protected]

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Thomas Washington
, US
Jan 09, 2016 1:12 pm EST

They took our home too. In 2010, a representative advised my husband to stop paying his mortgage in order to get the modification. Before, I knew it his house was in foreclosure and Samuel White on his back. He had just sunk every penny into renovating it and BOA took it right from him with $70, 000 equity. We were escorted out by a Sheriff on our twins boys fourth birthday to live in an area where a murder would occur nightly just around the corner r up the street. Even though my name was not on the house, my credit score went from 720 down to 502. We could not help ourselves legally then and still fighting to regain financial independence. I feel your pain and wish more had been done to protect us and that what was taken will be returned 1000 fold.

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3:06 pm EDT

Bank of America wire transfer

Recently I got scammed and transferred money from my BOA account to Account name :Imran Hoosein Account # [protected] Zip code # 27025 Routing number # [protected] Bank name # BANK OF AMERICA Address: Richmond, VA 23261 Made two transactions: $ 1468.84 and $ 155.20 = $ 1623.44 The bank refused to help as once a wire transfer is done they can't do anthing. They even refused to give any other information of the account holder. Anamika

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6:50 pm EDT

Bank of America claim/fraud department

On 10/9/15, I called the Fraud dept and was on hold for at least one hour, while driving in rainy traffic (thank goodness for Bluetooth). Once someone finally picked up, she couldn't do anything because the system wasn't working properly and she had to re-boot her computer. She asked for a call back number and said she would call me right back. Well, that didn't happen. I called back on 10/10/15, after holding for approximately 30 minutes, an operator (not from USA-I couldn't understand a word he was telling me) finally picked up. I told him about fraudulent charges. He was able to assist me with some of the ones that were already processed. When I began telling him about other past fraudulent charges that I needed to make a claim on, he hung up the line...I guess he was through with me. Now that the fraudulent charges that were processing are all cleared, I want to get a claim in for those...I have been waiting on hold for a good 45 min now. It is currently, 10/14/15, 7:48pm est. I thought that maybe i needed to call at night instead of during the afternoon...it is not any better. This is the most ridiculous thing! Their customer service is horrible! I have all of my money in this bank and am seriously considering taking everything out and going with a financial institution that takes care of their customers immediately! So aggravating!

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4:31 pm EDT

Bank of America redeeming elite rewards points

I went on the the Elite Rewards website to redeem my points for a gift card that I was promised by Bank of America. I received notifications by mail from Bank Of America that I had until Oct. 31, 2015 to redeem my 4, 000 points. Conveniently, September 29, 2015 the Elite Rewards program deleted $25.00 Gift Cards from their program without any notification to customers that earned the gift cards and increased the amount of points to earn any gift cards under 7, 300 points ($50.00 gift cards and up). When will a class action law suit begin. Sign me up!

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3:25 pm EDT

Bank of America scam

Important payment wire notification valued $10.5m!‏ important payment wire notification valued $10.5m! Actions bank of america ([protected]@pivit.Net. Au) add to contacts 4:15 pm keep this message at the top of your inbox [protected]@pivit.Net. Au bank of america 3181 steinway st astoria ny 11103 from the desktop of mr moore carrick e-mail:[protected]@aol.com date:[protected] it is my modest obligation to write you this letter as regards the authorization of your owed payment through our most respected financial institution (Bank of america). I am mr moore carrick, the chief executive officer, foreign operations department bank of america, the british government in conjunction with us government, world bank, united nations organization on foreign payment matters has empowered my bank after much consultation and consideration to handle all foreign payments and release them to their appropriate beneficiaries with the help of a representative from federal reserve bank of new york. As the newly appointed/accredited international paying bank, we have been instructed by the world governing body together with the committee on international debt reconciliation department to release your overdue funds with immediate effect; with this exclusive vide transaction no. : wha/eur/202, password: 339331, pin code: 78569, having received these vital payment numbers, you are instantly qualified to receive and confirm your payment with us within the next 96hrs. Be informed that we have verified your payment file as directed to us and your name is next on the list of our outstanding fund beneficiaries to receive their payment. Be advised that because of too many funds beneficiaries, you are entitled to receive the sum of ($10.5m) only, as to enable us pay other eligible beneficiaries. To facilitate with the process of this transaction, please kindly re-confirm the following information below: 1) your full name: 2) your full address: 3) your contact telephone and fax no: 3) your profession, age and marital status: 4) any valid form of your identification/driven license: 5) bank name: 6) bank address: 7) account name: 8) account number: 9) swift code: 10) routing number: as soon as we receive the above mentioned information, your payment will be processed and released to you without any further delay. This notification email should be your confidential property to avoid impersonators claiming your fund. You are required to provide the above information for your transfer to take place through bank to bank transfer directly from bank of america. We look forward to serving you better. Mr moore carrick chief executive officer, bank of america (Copyright © 2015 bank of america) © 2015 microsoft terms privacy & cookies developers english (United states)

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7:50 am EDT

Bank of America lender fraud-judge

I am involved in a mortgage fraud my home is being taking away. Many teachers in the City of Chicago that worked for CPS is facing this same problem.
Which is B A pay on the taxes after you paid and refuse to accept mortgage payments. Keep some payments return some and just try your funds up.
Seterus is now a partner with B A alone with fannie mae, lawyers and Judges that sit on the bench in cook county court.
All politicians' know what is happening even the Department of Justice and I heard Bank of America is too big to do anything about this.
I am a superior teacher, black lady, that taught students to become professionals and go to work in the field of manufacturing, Arch-design..

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12:28 pm EDT

Bank of America fraud to obtain my personal information

I have been receiving phone calls from someone stating they're calling from Bank of America, Debt Collection Division. When I called back, I was prompted to enter the last four digits of my SSN and when I didn't, I was prompted to enter the SSN of the borrower and/or property address. When I didn't do that and tried to reach a customer service representative, there was a message stating they could not proceed without verifying the account and to call back with the information they've requested. I called the customer service # on the back of my ATM card and spoke to a person named, Ivette Torres. She checked all my accounts that I have with the bank, and saw no reason for anyone to contact me. This is the # they called from: 805.579.9184 (Northern Los Angeles area). Call back # 800.669.6650 and 800.447.3990 (if I received this message in error). I just called the call back # and heard the same message! This is VERY upsetting to me and want to know what are my next steps.

Elizabeth Celmer

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What's wrong with you?
Coldtown, US
Sep 09, 2015 5:29 pm EDT

"This is VERY upsetting to me and want to know what are my next steps."
Report the call, and phone number given, to the FTC. Then forget about it.

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12:44 pm EDT

Bank of America atm machine

On July 17, 2015 I head to the bank to deposit 6, 100 dollars cash I had received from selling my car. I have to use the ATM machine because my account is the ebanking account and it requires me to do my deposits and everything either from the online cite or ATM because if I go inside they charge me an $8 fee I have never mind using the machine I had the account for close to 3 years and haven't had a problem until now. So I go up to the ATM I had split my cash in half. I make my first deposit of 3, 000 dollars that money gets credited because usually when it gives me the option to add more cash or if I'm done that means the money went in. So, I pushed the add more cash option I now add 3, 100 dollars I can hear the machine processing the money. I then see it returning 100 dollars back to me then the machine reads unable to accept your cash and it starts beeping non stop for about 2 minutes. I stand there waiting for the rest of my cash to come out yet, nothing comes out and the machine just restarts itself to the welcome screen the machine never even gave me a receipt. I put my card back in to see if the money it didn't give me back went through and not by balance was only $3, 000.00 that meant I was missing my other $3, 000 dollars. So I ask a security which was on site if he knew what I could do I explained to him what had happened. He recommend I call the number on the machine. I call the number and I explain what had happened to the representative they offer me a temporary credit while they do investigation. On August 4 I see they have taken back that credit so, I call the claims department and ask why they said they took back the credit they say that the amount did get deposited to my account they also try to state that I did not make two deposits. I ask to see the video so I can see where In the video does it not show me making two deposits because I clearly remember putting money in the machine two times. The representative tells me I need a court order to see the video. I do not want to get a lawyer but they are just pushing me towards that end. I want my 3, 000 dollars it is very unbelievable that they are crooks and are trying to rob from me in front of my face.

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9:35 am EDT
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Bank of America savings account closed with $23666.00

when i logged onto my accoung on Tuesday July 14, 2015 i found that my account had been closed by Bank of America. I tried calling the number [protected] on several occassions and i have not had any help. The dificult is that i live in South Africa and i am not able to immediately go to the bank to found out what the problem is. i kindly need some urgent assistance as this account had $23 666.00 of my money.

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1:18 am EDT

Bank of America atm shorted me $200

Was withdrawing my pay from job completed of $400. Atm gave me $200 but account says it took out the whole $400. Have to pay my car payment but now due to atm error I will be late and have to pay late charges. Looked it up and it looks like this happens all the time and most people don't even get back the money owed, and the others wait weeks for a response. Very frustrating.

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6:42 pm EDT
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Bank of America atm robbed me

On Sunday Morning May 3rd 2015 My Mother and I drove 90 miles to the nearest Bank Of America ATM machine at ATM at Town Square ATM 445 Minnesota St, St Paul, MN 55101 to deposit 1517.00 in cash. I had seen this work before at a Wells Fargo Bank by my mother when I would give her cash she would simply go to a ATM deposit cash and go on with life, seems really simple….. But my attempt to accomplish this task 90 miles away in St. Paul Minnesota hit a big dilemma. I walked up to the machine swiped my card and entered my pin no. the machine asked me what I would like to do. I pushed the button for deposit. Now the machine opens a 3" x 7" door and I put in 15, 100 dollar bills along with 2 fives and 7 ones for a total of 1517.00 dollars. I was waiting for the machine to come back to me and ask me if 1517.00 dollars was correct deposit and I would enter yes or no but the ATM machine instead came back and ask me what was your deposit I entered 1516.00 instead of 1517.00 then it spit out a receipt FOR ONLY 300.00 dollars, the receipt said “Sorry we cannot process all your items and all items not processed cannot be returned”, Please contact your Financial institution. Now remember I traveled 90 miles to make this special deposit. I drove back home and called Bank of America Immediately on Sunday, May 3rd 2015 Cust. service They recorded my Claim of the error at the ATM and told me they could not adjust my account today which was Sunday and to call them tomorrow which was Monday May 4th 2015. The next day Monday, I called them and Talked to a supervisor and I asked her to please credit my account for the remaining 1217.00 dollars that was not put on my account because the ATM could not process all items in the machine. She did not have the authority to do this immediately but referred this claim to her manager and he did credit my account right away like in an instance where my balance showed the correct amount of the deposit. for the shortage of 1217.00 and he said he will have his team investigate to get this deposit corrected. Life Goes on……..
The Next Day, Now on Tuesday May 5th 2015 I woke up in the morning and checked my account and there was a extra 1217.00 dollars in my account from the previous day and was noted as deposit adjustment. I said to myself GREAT they found THE money in the atm and now I had that deposit plus the one the manager gave me on Monday. That’s why I thought they found my money in the ATM. I was also thinking why have they not taken the original credit out at the same time HMMMMMMM. I also seen the the usual items that got paid on Monday night were not paid yet but where still pending. Remember we are in Tuesday now. My bills that I always had over the weekend and my hotel checkout bill from the previous Friday always got paid on Monday night reflecting my stay from the previous week by Tuesday Morning. I just said to myself well the 1217.00 credit they gave me Monday May 4th 2015 will be out tomorrow Wednesday May 6th 2015.
I woke up Wednesday May 6th 2014 and notice the usual items that got paid on Monday where paid last night Tuesday and but wait that extra 1217.00 dollars they credit me on Monday is still there HMMM. Now I am thinking should I call them and see what’s up thinking they should have taken that extra 1217.00 when they paid my other debits on Tuesday night. I just said I will wait another day thinking they were just slow during their process.
I woke up Thursday May 7th 2015 and noticed the usual items got paid but that extra money is still sitting there of 1217.00 now this is getting to be a big HMMMMMMMMMM. Now to make a long story short on Friday when I woke up the balance was correct and no sign of the 1217.00 that was deposited as a deposit adjustment could be seen on my statement on line or anywhere it was just GONE………………But my balance was correct…….
All statements above are all correct and true.
As of today June 3rd 2015 Bank Of America is taking their original credit back Made on May 4th 2015 for 1217.00 and Bank Of America is the reason to me that FOR there was NO extra cash in the ATM at Town Square ATM 445 Minnesota St, St Paul, MN 55101 on May 3rd 2015.
This is a false statement made by Bank Of America and I would like a internal investigation to my account and bring the parties of Bank Of America forward to present them with a Civil Action Lawsuit for falsifying my banking statement. TO BENEFIT THERE OWN OBLIGATIONS…
My mother as a witness was standing right next to me to my right at the ATM at Town Square ATM 445 Minnesota St, St Paul, MN 55101 at this address where the mismanagement by BANK OF AMERICA of my funds were deposited. She PHYSICALY seen me put 1517.00 DOLLARS in the machine from my wallet, And watched the Bank Of America ATM error out in the process and would not return the items I put in the ATM Machine and HAD a credit for only 300.00 out of 1517.00.

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Update by designnewz
Jun 09, 2015 8:49 am EDT

Everything has been cleared up and they found the money and credit my account Monday morning June 9th 2015. They actually found the money back on May 12, but kept saying and sending letters via there web site that they found no extra money... I tell ya will never deposit money in there ATM again.. I took about 40 days for them to locate 1217.00 in a atm...HMMMMMMMMMMMMMMMMM

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The Truth You Must Know
, US
Jun 09, 2015 9:13 am EDT

"I tell ya will never deposit money in there ATM again"

I think you should avoid depositing that much cash in any ATM. Had you deposited a cheque it would probably have been easier.

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The Truth You Must Know
, US
Jun 09, 2015 8:37 am EDT

Why did they say they were taking back the $1217 credit? What was BofA's reason for doing this?

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1:35 pm EDT

Bank of America close account

After 7 yeas baking my business with Bank of America on April, 01 2015 they Close my account freezing my funds for the last 15 days! So as American citizen I would like to know? What is going on with our country? How a bank close a account and hold customer's funds for 15 days without any consequence? They give me a 1800 number of all ways go direct to the voice mail, they told me of is a "Business Decision" to close my account of I totally understand but why hold the money? since they ready return same checks of I write with the funds available!
The main problem is this country is that we don't have any "consumer law" of protect regular people! Big Corporation own everything making ours " slaves" of a system design to make money for them, third world country like Brazil have more justice than here! If the same situation occur in Brazil I go direct to a consumer layer that file a sue case against the bank and after 5 or 10 years maybe I can collect all the damage of this bank did to me and my business! But over her is not "Cost effective".
This is how I feel, a SLAVE of the system, try to working in small business as my grandfather did but find me Fighting all the time with Banks, Cable and Telephone Companies, and all the big companies that take advantage of the free market to implement rules that damage the people as well small business!

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1:16 pm EDT

Bank of America fraud

On March 24th 2015 I went to draw money from the ATM, I had no money in my savings, I checked my checking account and it was -$157.00 I didn't know what happened, having hundreds of dollars in my bank account hours earlier and now reduced to being in the negative at my credit union. I called the bank to see what was going on that's when they informed me that Bank of America took the money out and that it said I verbally authorized it...NEVER HAPPENED! I called BoA and after speaking to two reps I was told they would look into it and return the huge amount of money they stole from me. However I didn't get any notification what was going on, several days and phone calls, faxing papers from my credit union to them and doing everything they said they needed to do to get the funds put back in my account. Well here I am 15 days later and Bank of America has given me an excuse everyday and keep telling me they will return my $ in 3-5 business days...that's bogus and they have stolen my money from my bank account and know that it was a mistake on their part, they know that someone else called in to pay their payment for their mortgage and "somehow " put my account # in instead of his. I have no clue who this Mr. Johnson is who I apparently paid his mortgage for and I am so tired of Bank of America holding my money hostage for their mistake. Bank of America I think is just trying to keep as much $ on their books for the month so they can collect interest on peoples money. Bank of America does not know what business ethics are and anyone should be aware of these devious practices they are playing on people to steal their hard earned money and hold it hostage until they feel like they want to give it back. What a joke of a company. I am pursuing fraud charges on Bank of America!

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Enaude
, US
Mar 23, 2012 3:30 am EDT

We have been negotiating a short sale since mid August. As of October 13th Bank of America has now transferred the loan to Greentree and will no longer help the seller. Greentree claims they will not be servicing the loan until November 1st. It is scheduled to foreclose October 31st. Bank of America refuses to help conclude the short sale prior to that time.

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mikescd
Twin Lakes, US
Mar 14, 2011 10:23 pm EDT
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I got behind in my mortgage and arranged a repayment plan that was to prevent further late charges from being assessed. They kept charging me anyway, even though I made all repayments on schedule. They flat out lied when making the arrangement, and also kept sending threatening letters about steps to foreclosure, that I was told by reps to "ignore". This is the least professional company I have ever had a mortgage with.

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FilRose
Hartsdale, US
Mar 30, 2012 7:40 am EDT
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My son and his wife submitted a fully executed contract to the broker for a short sale property in early October. It is now the end of March. The bank is the Bank of Amercia. They were repeatedly told the bank has their contract and it is the only one being considered. The real estate broker never updates them, is difficult to reach, and when they do reach him he tells them one story after another as to why this is taking so long. Two days ago he told them there is a complication with the condo association and that they have taken over the property and are renting it. My son researched legal documents regarding the property, and there is no indication this happened. Also, in driving by the property, he sees it is vacant, not rented. The Bank of America tells them they cannot access information directly from the bank, only from the broker. The broker is giving them a run around, and when they ask if they should give up on the property, he says no. How can they get help investigating what is going on?

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Synikal10
, US
Apr 12, 2011 5:42 pm EDT
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A typical repayment plan with any company does not prevent late charges from being assessed. If they were to do that, they would be breaking the original document that you signed at the time of your loan. If you are in a repayment plan that's great, you're catching your payments up; However until you are current on your payment any late charges that are normally assessed should be assessed. This is not Bank of America at fault, they are simply obliging to your Note that you originally signed.

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3:08 pm EDT

Bank of America bofa sides with fraudulent merchant instead of their customer

I am being charged for over $500 for two lobster rolls and three ice teas at the former establishment, Bartley's Dockside Dining in Kennebunkport. Bank of America will not decline the fraudulent charge because I did not retain my receipt from the lunch in October. The restaurant, which has since been sold and torn down, provided a false receipt which I did not sign. The credit card company is charging me interest on this fraudulent bill. I am in the process of filing a formal complaint with the Kennebunkport police. Please advise me of how to proceed so that I do not have to pay this false bill and the mounting interest. I am aware of the Bartley's prior criminal convictions but the credit card company is still siding with them based on the fake receipt.

Since when is a forged signature on a credit card receipt my problem instead of that of my bank?

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Margaret Donkin
,
Jul 15, 2008 10:42 am EDT

First few months of 2008, a $1 finance charge was added, even though bills were paid in full every month on time.

Last 4 months, the $1 is added but not shown anywhere. It is just added to the total.

How many people are being charged this $1 wrongly, as we are?

I am concerned!

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10:54 am EDT
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Bank of America insurance check for property damage

I recently submitted a claim to my Insurance company for a flooded basement. I called the ins co and the adjuster told me the process, he said that a check would be issued and we could choose to either get the work done or not, it was up to us pretty much. I received the check for $3462.00, not huge by any means. The check is made out to my husband and Bank of America. I called Bank of America for endorsement and was told we would need to hire a contractor and they would give us the money when the work was done and they would need an inspection. It's only carpet and some drywall. Is there a minimum amount they need to hold a check like this? I am not sending them MY money, the check will get shredded and nobody will get it.

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2:15 pm EST
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Bank of America broker working for bank of america running scams

on feb 05 2015 I Kathy Osborne deposited the cash amount of 2400 dollars into Hamid Latif checking account in Jacksonville Arkansas he is a broker for the bank of America checking account number [protected] account address is New Jersey. I was instructed to put this cash deposit into this account because I had purchased a 750 susuki gskr motorcycle off of craigs list. the money was supposed to stay in his account in a coin bank for 10 days when I never received the motorcycle I called the google shipping warehouse and they hung up on me I then called the bank of America and they stated that the money was withdrawn the very next day to a Christine ann temple. the lady at the bank called the company and mr. latif and they hung up on her. the police are involved in this matter and it is a scam that Hamid latif and others are running through the bank of America. I have all the police reports and detective reports and the attorney general in Arkansas is also involved if you could please contact me at [protected] asap my address is 401 east booth rd apt. 706 searcy Arkansas 72143 please contact me this matter is urgent. I do not want anyone else scammed by this Hamid latif who is a broker for the Bank of America. 2400 dollars is a lot of money to loose.

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Reviewer57364
,
Aug 20, 2015 7:42 pm EDT

I am currently having the same problem. Bank of America is at fault. FEMA has said directly that they just send maps to Bank of America and Bank of America did not read the map correctly. I have called Bank of America several times and they have been no help at all. I have called the State of Maine and they have written me a letter and attached several maps showing I am NOT in a flood zone. Keeping in mind my 5 year old could go onto FEMA.org and pull up my property to verify I am not in the Flood Zone. I am so upset by all this. I refuse to pay for something that is plain as day on FEMA.Org (my town office, the State of Maine and FEMA have all agreed I am not in a flood zone). I am writing a complaint letter because they have been very unprofessional. I have called a 'team supervisor' Gail Smith - her direct line [protected] --- please call her! and she said she would look into it and call me back. She never returned my phone call. I put a 'dispute' in and they never researched it. Bank of America acts like they can not do anything but that is not true. I do not believe them for one second.

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Debedeb America
Pensacola, US
Mar 13, 2012 2:51 am EDT

We have had a tough time in this economy just like most everyone in working class as we are labled. We had our contract sold and resold. Now Bank of America are the morgage holders of our home. We had trouble making payments for a while and tried to get the bank to work with us through the letters of help offered to us each month and sometimes more. We applied for one and was put on hold for a year until finally bank of America hired enough employees to handle our application. We were asked 6 times to resend papers we have already sent to them. Year and half later they turned us down for home mod. I sent money as we could still while we waited of modification and after. I have no idea where that money went. They refused smaller payments, and now they refused whole payments now that my husband is making more money. We ask for help few more times. They can't help us. They refuse money I send no matter what amount it is now. I like to know how is it they can get away with this. My home is falling apart anyways, so I will prob bankrupt due to the fact Citizens bank didn't pay enough for repairs after Ivan. America we are in trouble when we work hard and pay for items or service and the company can do what ever it is they want. American workers need protection from our Government we elsected. YOu can not sit back allow these companies to continue doing business this way. In fact what do win in doing something like this?

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Filiberto Jimenez
Tampa, US
Aug 20, 2012 7:53 am EDT
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On or about August 2 direct express card was deny transctions by Advanced Auto parts. On August 3 Called your customer sevices [protected] and I was informed that the card was cancelled due to some questionable movement. Also I was informed in order to get a new card I must take the balance of the card. On Saturday August 4, I visited Bank of America and take out the balace of $300. and one dollar. My question>? Before this days I have money in my card pluss august 1-3 the check arrived in total of $267.00 and $451.00 in total of $718.00. I know for sure I had not made those big tranmsactions or no authorised anyone to used my card. Hope you understand and replaced the money as soon it is possible in order to pay my monthly bills that they are behind

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Confused187
West Springfield, ma, US
Aug 16, 2015 12:56 pm EDT
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I have never had a Bank of America card and do not have a clue what is going on and hard tpo find out when it then went to Niagra Credit Solutions, then LVNV and finally Resurgent?

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docdave50
Meriden, US
Jun 20, 2011 7:34 am EDT

My wife and I have been having Fraudulent 2 seperate withdrawals of $19.99/month since 1 January 2011. The charges are usually incurred around the middle of the month and since I hadn't been doing On-Line banking with thie particular bank, I didn't notice the descrepancy until I was informed by our bank that we were under we went under a zero balance and were being charged fees. Moreover, these charge is similar to other charges that are typically made. We have been receiving lewd, crass, etc. magazines that we do not read nor would have purchased. It's not clear if this TLG+GREATFN agency is related to these magazine distributions. However, TLG+GREATFN has now withdrawn $480 from our account, $80 of which was taken out AFTER I had changed my account with the Bank of America.

The Bank of America told me that they could not/would not assist me in any disputes >60 days which means, effectively, that my wife and I will have to "eat" several hundred dollars which we can not afford since I've been unemployed for 19 months and my wife is disabled. Apparently, this was initiated by a $1.00 charge in November of 2010. Given the nature of the magazines, assuming a connection, we would not have made a purchase leading to receipt of magazines of this disgusting caliber. My thought is that a "free" item is evaluated for its benefit, it turns out that there is a $1.oo processing fee and you do not see the little box in some part of the screen which is checked by default and, thereby, opens you to these types of Fraudulent activities.

Always be alert
Always be alert
, US
Aug 17, 2015 6:21 am EDT
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Niagra Credit Solutions, then LVNV Funding and Resurgent Capital Services are all debt buyers. My educated guess is that you have the same (or similar) name, and live in the same city or state, as the person they are actually looking for. So they started harassing you. This is a common tactic for debt buyers to use. You've already heard from three of these debt buyers, and will likely hear from others, because these 'accounts' can and are sold many times over, to different debt buyers. Your best option, at this point, is to contact a consumer attorney (www. naca.net), and let them deal with these bottom feeders. Best of luck.

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Confused187
West Springfield, ma, US
Aug 16, 2015 12:59 pm EDT
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I never had bank of america card and can't find an account with anyone

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JJones34
Indianapolis, US
Sep 23, 2011 2:56 pm EDT
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I noticed there was four transactions taken off of my credit card from this National Express, Birmingham for $200. I have never heard of this company nor have I authorized any payments to be taken. I live in Indiana and need to know what can be done about this. I have cancelled my card but am really worried about how I will get my money back that was taken. Something needs to be done.

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Bank of America installment loan modification

B of A assumed an installment loan, with a principal balance of approx. 15k. The original amount of the loan was 24k, and we had made 48 of your the 108 payments. Bank of America statements show that it assumed 24k and changed the terms to a revolving line of credit, which added an additional 14 k to the loan. I have provided proof that the loan was originally an installment loan. When I do have someone admit that it is possible, I am told that aI agreed to the change. To which I respond no one in their right mind would agree to add three years of additional payments and 14k additional dollars. The loan had an 8.9% interest rate. The payments were 330.20. We have paid nearly 45k on the loan and have been told that w still have a balance. I believe that we have already overpaid the loan.

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willie herring
Kinston, US
Mar 14, 2015 10:59 am EDT
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Bank of America should not be allowed to sell some of its regional banks in North Carolina because details are worthless. Trying to deal with First South Bank compared to B of A is like going from night to day. Expecting to use customer service be prepared to pay a fee.Fact: First South Bank has a fee no matter what I had no idea B of A lacked any concern for former customers.

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Bank of America charged 39.99 a month for shopping discounts

I called my bank of america card at [protected] to check balance but kept being directed to speak to a representative because I was chosen to receive 100$ on my card for shopping at major stores such as walmart target home goods etc I said ok but I just want to know my balance he asked me for my account number and expiration date which I provided next thing I know I'm signed up for 39.99 to be taken out of my account after a 15 day trial I said I just want my balance they then asked for the last four account number for verification I did they then asked for my email address so they can send me the details of the promotion and that a number will be provided to cancel I said ok I need to know my balance they gave me [protected] which was not in service I called the customer number back and now it was the regular automation telling me what it normally does that's when I realized I was scam so how they were able to infiltrate your customer service number after speaking with a representative they told me to contact this website to complain they have not taken anything shoot there is nothing to take at this time I was issue this card through unemployment I can't afford to be scammed

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Bank of America incompetent employee

We began shopping for a home loan for our new home purchase 2 months ago. We were told the whole process would take 5 weeks and given a decent interest rate from one lender, but then Carolyn Riddleberger from Bank of America promised us she could do better. She assured us of a lower interest rate as well saying the time deadlines could easily be met. We were buying our home from a relocation company and they requested proof that the loan was done 2 weeks prior to closing. She assured them as well as us that everything was approved and done at that point. She had 4 weeks at that point to get everything done. The week prior to closing she came back with random ultimatums telling us we had to close credit cards and provide further proof of our jobs or else. She refused to answer any of the questions that we asked her. We went above her and spoke with her supervisors. Even after this, she continued to call us telling us things that supervisors were saying the opposite of. The ENTIRE process of dealing with her has been a nightmare and has ended up costing us about $5, 000 extra as well as the house we wanted.

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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