Complaint Rating:

Company information:
Bank of America
Milford, Connecticut
United States
bankofamerica.com

The new ATMs are horrible for making deposits. Previously, checks were tallied and put into an envelope. The total was input into the machine and the envelope inserted. Two minutes tops. Now, each check must be scanned individually. Half the time the scanner does not read the number and you must zoom in to see it and input it yourself. It takes about 30-60 seconds per check. For someone like myself, self-employed with many clients and many individual checks per week, it now takes about 10 minutes to make one deposit. Then I have to re-scan my card to make a second deposit into a different account. Need I mention how irritated the people behind me are? Of course BOA didn't think to put two machines in each location. They claim that by the end of the year they will have machines that can read 10 checks at a time. I won't hold my breath. What were they thinking?????