Complaint Rating:

Company information:
Bank Of America
3930 Lawrenceville Hwy NW
Lilburn, Georgia
United States
Phone: 770-717-8545
bankofamerica.com

I went to the Bank of America branch in Lilburn, GA on July 22, 2008 to make a deposit consisting of some cash and checks. I am a server so I have a lot of ones in my deposit but I counted them in to two stacks of $100 consisting of mostly ones but some fives. I counted the money at least 4 times to ensure it was 100% right.

I went through the drive through window to make my deposit even though I thought it probably wasn't a great idea to deposit cash through the drive through. I sent my money to the teller and a couple of minutes later she says that the cash only comes out to $196 and if I want to make the deposit I will have to give them an additional 4 dollars.

I tell the teller that I have counted the money numerous times and tell her to send the deposit back. I pulled forward to recount the deposit and magically $4 in cash is missing. If she was going to steal I would think that she would have at least been smart enough to steal an even amount. I know it is just $4 but it could have been a lot more.

I went in to the bank and closed my account where they proceeded to tell me that I should keep the account open and just do business at another branch. What a joke, what is wrong with this bank that they would rather loose me as a customer than get the $4 from their teller and keep the account open. They can have the $4 but I am taking my account somewhere else.