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Bank of America Complaints - Terrible experience!

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Bank of America

Posted: 2007-12-13 by Michael [send email]
Terrible experience!
Complaint Rating:  100 % with 1 votes
Company information:
Bank Of America
Waldorf, Maryland
United States
www.bankofamerica.com

This is more out of general wondering than anything else. My wife and I opened a joint checking account in early November. I have direct deposit, however, at this point in time, she does not. I have been with Bank of America since 2001. In the past year at least, I have been depositing her paychecks via ATM into my personal checking account. As long as I deposited it before the cut off (it was 6 PM, now it is 8 PM), the check was posted/cleared and funds were available at 12:01 AM the next day. However, my wife deposited her paycheck on a Tuesday morning. The date of the check had the date of the deposit on it. She used a deposit slip and went into the branch. The check posted at 12:01 AM Wed. morning, but the funds were not available (actually, 100 bucks were available).

I have been going back and forth on mail w/BoA and they said it says on the receipt that the funds won't be available till 2 days after the deposit was made, and after 5 PM. My wife said that the receipt does state the date, but no time. Is this legal to do with a payroll check? This has never happened before, and I am wondering what people think is the real issue. I can't find anything in the agreement we got as a welcome package that mentions holds. I always thought it depended on the amount (the amount is under 4 figures).
Comments United States Banks
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Comments

320 days ago by Judy King [send email]
I had never heard of holding payroll checks for days after depositing them until now. We opened our account with them in October 2007. They never give us credit for the full amount until the check clears. My husband deposited his check on Friday and it is now Tuesday am and none of it has been posted. I'm about sick of BofA. I called them on Monday morning and was told it would be posted Monday evening. So far it is not showing up. I would like to be able to pay my bills but they are causing me to be late paying them.
127 days ago by Eddie [send email]
i had a simple slush fund direct deposit of 200.00 per pay check to cover cell phones, my car insurance, my meals on duty and incidentals. my wife wanted me to remove my money from the credit union where i was paying about 20.00 per month in atm charges and move it to Bank of America to save 20.00 .
WHAT A MISTAKE !
They hold some checks, not others, don't immediately show cashiers checks as cash, have a nightmarish amount of online hoop jumping and have to be closely monitored or they'll bang you with fees.
While the local check holds, you think you have money so you use the debit card that STILL WORKS !
By the time your direct deposit goes in, they have it gobbled up in fines. Meanwhile you know you just put 200.00 in by direct deposit so you buy a few burgers and a few coffees and then you find out that ALL your money got eaten by their fines and you actually owe them more money just to be at a zero balance to close the account. In my 41 years of life, I never had a financial boomslang like i got in less than 1 year with Bank of America. Back to the credit union that honored local checks and if a hold was on a check, the card would stop working when I was out of money.
It was my fault to not check the balance BUT
that is the gimmick. They know that regular working people don't have the surplus of time to always navigate their terrible website so a certain percentage of customers are going to generate revenue through fines.

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