Bank of America Complaints - Theft of funds!

163 days ago by Single Mom...now Broke [send email]

Well, I certainly feel as though I've been robbed.
I am a single mom living check to check but have managed to survive this drowning economy with my head above the water...at least until now. I have no idea what I'm going to do at this point.
I had always paid my rent and two bills owed via bill pay. They had always sent checks out. In recent months, bill pays to one company kept processing a few days ahead of time and the funds were not there so they charged me an overdraft fee. They were kind enough to reverse the fees (happened 3 times), since they said "we mail checks and they should not be allowed to cash them until the date on the check" which was the date I requested on the bill pays.

My last direct deposit was not as much as I thought it would be so I quickly tried to cancel my rent check...but it had already been sent. I called my landlord and explained the situation and she agreed to hold onto the check until the rest of the funds could be made available. In the mean time, I had processed a couple of small payments...credit card payments, some food, and i rented a movie.
Imagine my shock and surprise when my card was declined at the grocery store for a $6.00 charge. I thought...omg, my landlord cashed the check...and sure enough the funds were gone from my acct when i checked. But my landlord says "no i have it right here". I call the bank and am told "We changed our policies and are sending cashier checks now".
OMG
Did they think of notifying us? The man on the phone says "We dont have to"
OMG!!!
5 piddly little charges that were made all end up with overdraft fees of $35 each...all of which would have been covered had they not suddenly done 'cashier's checks' without warning...or if they would have put the smaller piddly charges through first instead of last. I am told if i get the 'cashier check' back from my landlord and redeposit it, then they will discuss reversing my fees.
I get the check back and surprise, NOWHERE on the check does it say 'cashiers check". But oh well, whatever. I take it to the bank manager as I am told and he tells me that I should take the time to read my statements...which i dont get mind you, since they encourage online banking and such. But that's ok...i get that, my fault...whatever... but I am returning it and would like to get at least some of those charges reversed.
The manager says he refused to reverse any of them because i had already had a few reversals! OMG !!! they were reversed because the bank sent out checks that cashed earlier then the date on the check!!! IT WAS THEIR FAULT and yet he refuses to reverse any of my fees because I'd already had the 'courtesy' of reversing the fees in the past! I could not believe it. I kept trying to tell him that those fees were reversed due to bank errors but he wouldnt even LOOK at the computer to see what I was saying was true. Needless to say, I closed my account.

To make matters worse, out of all the piddly little charges they decided to return the very one that would cost me the most money. A credit card payment...which has now cost me 125 dollars in fees for being returned.

How is a single mother who lives paycheck to paycheck ever going to overcome this? Thanks to bank of america I am now out $400 in fees and late charges...$400 is like, 45 dollars less than what i made on today's TWO WEEK paycheck!

And to make matters worse, I had just gotten preapproval to buy a home...nothing fancy, but enough for my family to live comfortably. Thanks to this, I've been declined. I wont be able to be approved for another 5 years. Bank of america cost me $400 in fees, cost me my house...my dream! That can never be repaid. And if something doesnt happen to fall in my lap, they'll cost me the roof over my head.

Please...unless you are filthy rich, stay away from bank of america. They do not care about their customers and they change their policies so often that it causes so many problems to so many people. They charge overdrafts for PENDING charges that havent even posted to your account yet. So if some company out there accidentally types in the wrong amount (100.00 if the . is forgotten easily becomes 10000.00) and you dont have it in your account...you're charged an overdraft fee, even though that amount will never actuall post. I pray that no one else has to suffer what they've inflicted upon me.

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