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Bank Islam Malaysia
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www.bankislam.com.my
www.bankislam.com.my

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1.1 115 Reviews

Bank Islam Malaysia Complaints Summary

2 Resolved
113 Unresolved
Our verdict: If considering services from Bank Islam Malaysia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bank Islam Malaysia reviews & complaints 115

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9:30 pm EST

Bank Islam Malaysia housing loan personnel

Sy asufian dr sg buloh (+[protected]) ad apply housing loan ntk rumah d matang jaya d bank islam rawang.. personnel tesebut iaitu encik fauzan maarof y mguruskannya.. bermula dr 15 november 2017 (lampiran disediakan dlm bentuk image) sy apply n cuba bg kerjasama dgn attach smua dokumen y xlengkap mlalui whtsapp.. pd 28november, fauzan whtsapp sy (lampiran disediakan dlm bentuk image) btnyakan sy tentang asb loan y telah sy tamatkn n insist ntk sy dptkn details asb loan y telah lama sy ttup sehinggala dia menyedari kesilapan dia y menganggap sy ad asb loan sbenarny sy ad ptptn loan pd 4 december (lampiran disediakan dlm bentuk image).. disebabkn kesilapan dia telah melambatkan prosedur pinjaman selain mnyusahkan sy utk contact rhb bank bkenaan details asb loan y tlah ditamatkn.. selain itu sikap dia y langsung tidak membaca whtsapp (xbluetick langsung) dr sy bermula dr 13 disember hingga 16 januari 2018 (lampiran disediakan dlm bentuk image) menyukarkn sy mendapat sebarang update shinggalah pd 16 januari sy telah call n dijanjikan oleh fauzan ntk call owner rumah tersebut (lampiran disediakan dlm bentuk image).. sehingga hari ini masih tiada call y diterima oleh owned drpd pihak en fauzan (lampiran disediakan dlm bentuk image).. sy tawar hati berurusan dgn pihak bank islam d atas sikap kakitangan ini y bernama fauzan maarof

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10:20 pm EDT
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Bank Islam Malaysia financing

assalamualaikum. saya nurul mewakili ibu sy mahu menyuarakan ketidakpuasan hati ttg service pihak bank islam. untuk makluman arwah ayah sy ade membuat pembiayaan peribadi di sini. malangnya slps kematiannya hutang ini masih blom selesai. (ayah sy meninggal dunia pada thn 2009). pada awal tahun 2017 ibu sy pergi ke bank islam cawangan jerteh utk bertanyakan ttg jumlah baki hutang yg masih lg belum berbayar. jawapan yg dibe
ri, 'nnti pihak kami akak hubungi puan semula'... setelah beberapa lama, sblm hari raya aidil fitri yg laly ibu sy bertanyakan sekali lg tentang baki hutang arwah ayah sy.. namun jawapan yg diberi tetap sama. pada akhir bulan sept yg lalu sy ade menghubungi contact centre bank islam utk bertanyakan ttg baki hutang arwah ayah sy. jawapan yg diberi, 'itu puan kena pergi kt cawangan jerteh sendiri...'. dan pada HARI INI 8/10/17 ibu sy menghubungi sekali lagi pihak bank islam cawangan jerteh dan jawapan yg diberi, 'kami masih lg xdpt maklum balas dr pihak kuala lumpur... '. persoalannya disini bila sy boleh dapatkan jawapan ttg baki pinjaman arwah ayah sy yg sangat2 lama tertunggak. adakah ini yg dikatakan' good service dr pihak anda? campak sana campqk sini. sila jangan buang masa kami dgn jawapan melepaskan diri anda. tolong bagi kerjasama dgn secukupnya. berapa baki hutang arwah ayah saya yg perlu kami jelaskan dan mcm mana cara utk menyelesaikannya. berikut adalah makluman ttg arwah ayah saya, MAT YUNUS BIN ABDUL GHANI, IC [protected]. sila bagi maklum balas dgn segera. hubungi saya nurul di talian [protected].

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9:34 pm EDT

Bank Islam Malaysia suck!!!

Call x pernah ada orang jawab! Asyik machine yg jwb last suruh tinggal no fon tp smpai mampus sekor pun xda yg call back... since last year! Tya budak kaunter pun suggest suruh komplen jer thru email.. mana pergi semua customer service? Makan gaji buta atau sekor pun xda? Memang aku angin 1 badan.. bodoh punya bank. Buang je lah islam kat blakang tuh.

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10:02 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bank Islam Malaysia debt collector

Im Nurilham Fazuana, my contact [protected], I received call from [protected] on 10.05am, 30/9/2017, representative name Firdaus, usually he will call me for car financing issue. I had severe financial issue cause all loan account are effected. The person who handling my vehicle financial account are advice me to reschedule payment, unfortunately it not settle within the period we expected to, n still have outstanding amount need to be settle before the reschedule success. what I want to highlight is the way Mr. Firdaus urge me to do a payment make me so uncomfortable (but before this he really okay), if I not facing financial issue, there will be no outstanding amount. I refuse to make a promise because I cant make it within the time required. He threaded about the consequences of failed to make a payment, yes I know that clearly, but the way he talk to me really make me unsatisfied. for all info, I will n try to settle my outstanding payment as soon as possible. I really put all of effort to settle it.

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10:22 am EDT
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Bank Islam Malaysia bank islam online banking

Bank islam punya online banking lembap nak mampus. Try log in guna wifi pakai device lain semua xblh. Orang nk cepat tapi melambatkan urusan. Bodoh even bank lain punyer service 1000 kali lebih baik.. Tak reti nak upgrade ke system tu? Nama jer bank tak kan duit tak ada. Sumpah menyusahkan orang. Lepas nie dah tak nak pakai bank islam. BAD SERVICE! NO IMPROVEMENT!

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faziraidayu
, MY
Feb 26, 2018 10:16 pm EST

saya nak complain BANK ISLAM punya website sangat2 LAMBAT .. Susah nak berurusan ..nak cepat pun susah .. Dari dulu lagi .. MINTAK TOLONG PERBAIKI ..Macam nak guna bank lain jaa sebab susah sangat ..

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8:30 pm EDT

Bank Islam Malaysia servis perbankan internet

tolong upgrade servis ib bank islam. Teruk sangat sampai nak log in pun ambil masa yang lama. Itu pun kalu bernasib baik dapat la log in..kalau tidak, selepas menunggu dia pergi semula ke home page...ini bukan cerita sehari dua tapi dah berbulan dan dah makan tahun...tolong la seiring dengan bank2 lain yang jauh ke depan...sabo jer la...lebih baik close ajer sume account dengan bank islam kalau macam ini punya service..

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3:14 am EDT

Bank Islam Malaysia customer service

Saya ingin membuat aduan tentang customer service di bank islam cawangan bayan baru.
Perangai sesetengah staff agak biadap.
Sebagai contoh, bila nak deposit duit lebih daripada sebungkus boleh cakap dan perli kenapa banyak sangat, sibuk sangat ke sampai kena kumpul banyak2 baru nak bank-in.
Sangat tak professional, boleh buat muka lagi.
Staff tersebut duduk kaunter 2.
Seorang lagi yang duduk kaunter 4 (lelaki) boleh marah orang cakap tak payah letak duit lipat2 camtu, susah saya nak kira.

Ada lagi kadang2 pergi bank-in pergi bagi duit kat kaunter.
Nak duduk riuh rendah gelak gosip.
Sangat tidak professional.

Saya harap pihak bank boleh nasihati staff supaya lebih beradab dengan customer.
Ini dah setahun dah.
Mula2 bagi peluang tapi ada yang semakin melampau.

Terima kasih atas keprihatinan bank.

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7:01 am EDT

Bank Islam Malaysia service

Im made a 3x transaction using my debit card on 23/7 which amount rm 234 each,
Straighly I made a report regarding the incident to bank islam, so they can do something about the transaction. Told me need 14 days working days to process. So every 2-3 days I contact bank islam to know the progress, the same answer given. So today after 13 days im contact again, claimed only reports got no, action taken. If this is the service I get. Im better change to other bank which is more reliable. I want bank islam to answer me by tomorow.

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7:18 am EDT

Bank Islam Malaysia error in transferring money

On 7 may 2017, I had done an error in transferring an amount of money, rm 580 to account of bank islam owned by mustapha kamil bin ismail [account no:[protected]] and I also provide the phone no: [protected] for the bank to contact him. Supposedly, I transfer those money to my university's bank account in order to pay for my studies. Hence, I seek for your convenience to refund those money because i'm a student and I need those money for my studies fee. Thank you.

If you need my bank islam account number, do email me at [protected]@gmail.com

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11:33 pm EDT

Bank Islam Malaysia requesting housing loan statement

I've requested a copy of my housing loan statement from bank islam satok, kuching. Until today, i've yet to receive the statement after 3 months submission. When called 3 times, they replied that they will check buy never came back. Lousy service & will refinance my housing loan with other bank that appreciate their customer. Please change your bank name because it given bad impression about islam because your staff never fulfill their promise and always finding excuses.

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12:56 am EDT

Bank Islam Malaysia atm machine faulty

On 16/4/2017, when I want to withdraw my money at the atm machine in university malaysia pahang, pekan campus. The time for this accident had occur was around 1.30pm on sunday. Without have the chance to enter my password pin, suddenly my card was swollen by the atm machine. Then, I call to the customer service center to seek for solution. Your staff tell me that I need to go the any branch and get a new replacement for my atm card and there will be a surcharge of rm12.00. I very curious that since it was not my fault, why I still need to take the responsibilities? Any solution?

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8:10 pm EST

Bank Islam Malaysia perkhidmatan yang teruk

Sy rasa dah berkali-kali call bank islam. Tak pernah angkat. Kalau 2, 3hari x angkat boleh terima. Ni saya dah call dekat 2, 3 minggu berkali-kali masih tak jawab call. Asyiklah soh tinggal no fon. Janji akan call balik. Frust la dgn perkhidmatan bank islam. Kalau bayar lambat tak sampai sebulan, ada pulak team tak henti-henti call customer. Kadang-kadang dah byr pon, masih call assume tak byr lagi. Apelah susah sgt nk angkat call. Kadang2 bila tinggal no phone suruh call balik pon, 2, 3 hari pun x call lagi. Lousy sgt sy rasa. Tolonglah berubah. Ikutlah contoh mcm maybank tu. Agaknya complaint sy ni masuk telinga kanan kuar telinga kiri.

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Faizah saif
, MY
Sep 05, 2019 5:09 am EDT

Rasanye tak guna komplain. Sebab sy baca komen2 diatas byk pasal pekerja biadap. BANK ISLAM ni ambil tindakan ke tidak? Sy puji perkhidmatan pelangan CIMB sgt2 baik 👍👍👍
Sy nak komplain pasal staf BI bk.jelutong shah alam yg sgt2 .tak perihatin dan buat2 sibuk. Letak Staff muda2. Budak2 skrg tiada courtesy.
Harap pihak pengurusan BI adakan parking utk OKU supaya senang nk park dpn bank. Org tua yg ada masalh sendi /lutut mana bole jln jauh2
Warga emas didahulukn..mak sy kena tunggu 1 jam nak buka akaun. Mak sy ada masalah tulang belakang dn tak bole duduk lama. Sy yg bawak dia ni pun dh tua. Kami masihg2 ada masalah tulang belakang. Bila sy buat bising semua staff buat tak tau. Pls lah dahulukan earga emas dn pastikan letak pekerja2 yg baik berbudibahasa. Dn tak berkira kerja. Jgn lah buat malu nama bank ISLAM. Ini ke cara org islam bekerja. Nak' submit' complaint pun susah...kena register la pulak

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9:18 pm EST

Bank Islam Malaysia kehilangan wang dalam bank

Reason why I dont like bimb :
Very bad service at the counter
My ptptn money lose for rm300 this semester. For 6 semester I study, setiap sem duit ptptn masuk tak akan cukup rm50 and I dont know why. Myb orang dalam yang ambik. Iam not rich, and rm300 is a very big number for me. Masuk duit tak penuh. Nak kena bayar include interest lagi.

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4:33 pm EDT
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Bank Islam Malaysia atm failure

Due to the inavailability of any ATM machines for CIMB in IIUM, Gombak Campus I'm amongst those few individuals who has to be content with withdrawing our monies using other bank ATM instead. Now, although it's a known fact that these machineries are faulty in the sense that it's sluggish and prone to delays in withdrawal, I was amused by the fact that today (31/3/2011) upon inserting my CIMB card for a withdrawal the ATM machines took my card instead. It would be understandable had I entered an incorrect pincode but this wasn't the case as it was merely inserted.

Consequently, upon complaint the officer in-charge dealt with it in a less professional manner by letting me wait for over 30 minutes and when appeared, merely said "We'll try to get it back tomorrow" without asking for any further reference such as my phone number nor her's. Such customer service remains a poignant feature within Bank Islam, which for most only stands for it's name sake without properly fulfilling the ideals underlined within the Shariah.

Management ought to take drastic action irrespective of whose card it belongs as it'll create unjust for individuals like me who has to spend the few remaining days relying of what little I have coupled with a final exam within such period aswell.

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izzuddin
, MY
Jul 18, 2011 6:12 am EDT

- I had received sms on the 7/7/11 informing me that a transaction was going through their system
- On the same day, I called the call center to block and rushed to my Bank Islam branch in Kajang to file a dispute on the
unauthorized transaction
- I received a call from the fraud department on the 12/7/11 to verify that I was not making that transaction
- He did not mentioned his name, and tell me that I need wait for his call to close the case
- I had received my credit card statement on the 16/7/11 but the unauthorized transaction still appeared on the list
- I called the call center to freeze the unauthorized transaction so that I will not be charged with interest and he gave me a
number to call. Isn't it ridiculous! I have to do his job! Might as well I get paid for it!
- I went to a Bank Islam branch on monday 18/7/11, and speak to the officer in charged to freeze the unauthorized
transaction. She gave me the phone and ask me to speak with her colleagues at the HQ. What is wrong with the employee
in Bank Islam! Seriously unprofessional!
- The worst thing she had said to me is "You have to pay for the unauthorized trasaction eventhough you did not do it".
Seriously, I don't know whether the employees at Bank Islam have the qualification to perform their duty there!
- I have wrote a letter to the Assistant General Manager (Muhammad Izmir Chan Abdullah) at the Credit Card Center, and
do hope he will do something about his unprofessional staffs. Or I will file a complaint at the National Consumer Compliant
Center.

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nasiruddin taufek
, MY
Jun 13, 2012 6:52 pm EDT

saya berharap, hello punya memerlukkan sesuatu utk apabila susah cari kerja ekonomi org mempunyai tidak lain, adalah tidak kurang kerja gajinya lumanya gagal utk anda bos..semuanya sedihkan juga sabarlah org tak ada cukup wang susah hatikan yg pertani .sy masih kawan ada banyak suka kampung inilah ...bagipun baik -baiklah yg lebih penting mana org saja...begitu juga dgn org kampung ..terima kasih,

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nasiruddin taufek
, MY
Jun 13, 2012 6:34 pm EDT

thank you...

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3:37 am EDT
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Bank Islam Malaysia poor manner of bimb csr staff

I'm really unsatisfied with the service provided by CSRO of Bank Islam (BIMB) at Shah Alam (PKPS Building) branch.

On 2/08/2010 (Monday) at 10am-12pm. I went to BIMB Shah Alam PKPS Building’s for applying a new smart card.
The person in charge who is a male without a name tag at counter number 5 on that day was very rude and arrogant. He really have a straight face and unfriendly manner when dealing with the customers. He also failed to greet customer in a good manner. I do believed that he is stupid and undedicated staff compare with both side counter of another agents. Never give a proper guidance and totally not professional at all. It’s really humiliated thing to have staff like this with a bank with name of ISLAM.

My complain can be proved when dealing with another BIMB agent at Bangi, Selangor who are really easy going person to deal with, within 5 minute all of the problem solve. TQ for the termination at all. So, its clarify that this agent at BIMB Shah Alam have a problematic with his behavior, interpersonal skills and manner of doing job.

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Atilia Shuhada
, US
Feb 26, 2024 9:33 pm EST
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I cannot open my bank islam apps since yesterday. When i try to open it, it will close the app immediately. Please solve this as soon as possible because it has cause some trouble for my online banking.

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hanifatinnasikha
, US
Jul 12, 2023 2:18 am EDT
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please upgrade your system and make it faster. if the apps itself is slow why then make this apps. IT IS NOT FUNCTION

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Christina Shreedharan
, US
Jul 02, 2023 3:22 am EDT
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The worst bank i ever seen almost 2 days i cant use my online service to transfer money or pay my bills. its shows you are not allowed to transfer monetary after 12 hours ( what the hell is this). I would recommend anyone to keep your money in this bank.

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sar4
marang, MY
May 07, 2023 1:15 am EDT

Kad bank dan perbank online saya disekat. dah beberapa hari tunggu tak ada jawapan.. xada panggilan .servis tak memuaskan.

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anonymous-89
, US
Jan 23, 2023 3:04 pm EST

bankislam has the worst bankin online app. I am not sure why other bank rarely has issue but bankislam has issues all the time. Regret to be your customer!

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Razul Hakim
, US
Mar 07, 2020 6:33 pm EST

Saya nak buat aduan yang saya dah bank in kpd kawan saya, then transfer jadi fail, so duit tu mcm hilang begitu jer, saya igtkan duit tu kembali dalam account saya, tapi duit tu hilang macam tu jer, mohon penjelasan

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Sinthoo Sangaran
, US
Mar 01, 2020 9:39 pm EST

As the screen shot shown, someone had used my acc to buy something from Watson. I didn't buy anything from Watson. I need a clear explanation! I have no registered my acc on Watson. Please check into this issue!

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study 2018
, US
Feb 29, 2020 5:47 am EST

Kaunter bank islam PUTRAJAYA di tabung haji Cuma satu kaunter shj..servis sgt lambat

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mothis esaki
, US
Jan 21, 2020 12:03 am EST

Staff name unknown... Dont have her name in the receipt.. So rude she is... So dissappointed with the attitude... Counter 6 staff.. A malay lady.. Hope bank islam management can upgrade the service and fix this type of staff error.. Thank you. Service dissatisfying

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hafiz esa
, US
Jan 11, 2020 1:34 pm EST

saya cadangkan portal bank islam dapat menyediakan kemudahan recurring transfer ke interbank saving account

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