I'm really unsatisfied with the service provided by CSRO of Bank Islam (BIMB) at Shah Alam (PKPS Building) branch.
On 2/08/2010 (Monday) at 10am-12pm.I went to BIMB Shah Alam PKPS Building’s for applying a new smart card.
The person in charge who is a male without a name tag at counter number 5 on that day was very rude and arrogant. He really have a straight face and unfriendly manner when dealing with the customers. He also failed to greet customer in a good manner. I do believed that he is stupid and undedicated staff compare with both side counter of another agents. Never give a proper guidance and totally not professional at all. It’s really humiliated thing to have staff like this with a bank with name of ISLAM.
My complain can be proved when dealing with another BIMB agent at Bangi, Selangor who are really easy going person to deal with, within 5 minute all of the problem solve.TQ for the termination at all. So, its clarify that this agent at BIMB Shah Alam have a problematic with his behavior, interpersonal skills and manner of doing job.