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WU YI Tea Complaints - Bank charges without permission

Review all WU YI Tea complaints

WU YI Tea
Posted: 2008-10-28 by Sweetie  [send email]
Bank charges without permission
Complaint Rating: 100 % with 2 votes
Company information:
Wu Yi Tea
5300 OntarioMills Pkwy #400
Ontario, California
United States
Phone: None
teahelp@usa.com

Wanted to try the Wu Yi Tea just for $4.95 shipping and handling but the following month got a delivery which I did not authorize and$59.99 was taken out of my account without permission.
Comments United States Diet Products
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WU YI Tea - credit card charged 4.95, want to cancel
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WU YI Tea - canceling

Comments

 Sort by: Date | Rating
 1 days ago by   S Mine 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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