I just received a survey call from citizens bank asking how satisfied I was with them.
Little did the young lady on the phone know that my bank account at Citizens Bank was deemed "Inactive" and debited for monthly "inactive fees" until the balance was depleted recently. The customer service response when I requested Citizens bank return the funds to my account; "Sorry that's our policy".
Yeah, I got it, They are in business to make money. Keep up the good work Citizens Bank!
Local banks (the banks I use primarily) didn't grab 10+Million dollars of bailout and they don't have cash grab policies like citizens bank.
My local banks are not a wholly owned subsidiary of the Royal Bank of Scotland (RBS), which is itself owned by the British government to the tune of 70% (Boston globe)