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2.3 526 Reviews

Banfield Pet Hospital Complaints Summary

174 Resolved
348 Unresolved
Our verdict: Engaging with Banfield Pet Hospital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Banfield Pet Hospital reviews & complaints 526

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11:29 pm EST
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Banfield Pet Hospital billed for items that were covered under optimum wellness plan

took my shepherd in for a checkup only to find he had cancer and had to be put to sleep. Banfield Pet Hospital disallowed the Optimum wellness plan because my wife tried to upgrade it to the best. wen the dog was put to sleep, they disallowed the plan he had currently been on even though the premiums had been paid to date. I was charged for services that were covered under any plan they have, to the tune of 220 dollars.

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Mar 06, 2012 10:33 pm EST
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We would like to help resolve your issue but we are unable to identify your account and have someone reach out to you. We ask that you contact our Wellness Plan Team so we can gather more information on your specific situation. Please call them at [protected] or email at WellnessPlanRelations@banfield.net.

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11:41 pm EST
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Banfield Pet Hospital the ugly truth

Banfield in Watchung NJ acted negligently in the care of my dog. The Doctor and staff departed from the conduct expected of a reasonably prudent person acting under similar circumstances. They misdiagnosed, mistreated, and mishandled my pet. Sending me away with over a hundred dollars in charges (above and beyond my wellness plan coverage) without treating my pet at all. I carried a sick animal, bleeding profusely all over himself and me out of Banfield and out of Petsmart without anyone seeming to notice. I took him to a private vet and found that with an infection, two open sores and a fever of over 105º he was near death.in fact the private vet wondered how he was still with us. Recently, after many calls to Banfield's customer advocacy team [protected] I was contacted by the NEW manager of the Watchung location. She was very pleasant and like everyone else I talked to she seemed sympathetic. She told me that there were so many problems/complaints about that location that corporate stepped in a took it over. I suppose they could see the negligence lawsuits coming and were trying to head them off.

Silly me, I thought I would give it one more try and went back to the original Banfield I had been with in Bridgewater NJ. I went after the infection/sores had healed and that was no longer a problem. My visit was a simple question of whether or not my dog had an eye infection. The Doctor who I liked up until this point was very brisk. She told me this had to be fast because she needed to pick her kid up from school. I asked about the eye and WITHOUT examining my dog or doing any tests she said ok its infected and told the tech to give me some drops. He came in and handed me a small container of drops and said that was going to cost over $40. I asked if that took into account my wellness discount. He confirmed it did. He then told me that it was the same medicine used by humans with pink eye and I could go to my neighborhood pharmacy to get it with a prescription from the Doctor. I called from the exam room and my pharmacist told me the drops would be $11. I asked if Banfield would match that price or at least lower their price some. No, we don't do that was the answer. I asked for the prescription so I could take it to the pharmacy. The tech said it would be no problem but the Doctor had already left and he would have it ready and waiting tomorrow morning. I didn't want to wait but since the Doctor didn't seem concerned about my dogs eye I figured a few hours wouldn't make a difference. I went to pick up the prescription and was told there would be a $15 fee for the Doctor to write one. I asked the woman at the front desk about the charge and she said very plainly that they make a lot of profit off the meds and if they can't sell me something they stock they loose money so charging for prescriptions is how they make up the difference. I had never heard of this and thought it very unfair. I told her to forget it and took my dog back to the private vet that very day.

The private vet did a few tests, looked at his eyes closely and then prescribed a completely different eye drop. She explained what was going on with his eyes and why she chose that particular medicine. I asked at that point if the medicine that the Banfield Doctor wanted to give me would have been effective. She said that in her professional opinion it was not the appropriate medicine for the problem. I prepared myself for another expensive eye drop but found to my delight that her price was very fair. How did I know that? I sat right there in the exam room and googled it on my smart phone. She was in line with most online pharmacies. She saw me looking up the prescription cost and asked if I would rather have a written prescription to take to my pharmacy. I said no I would take the drops from her. I did ask how much she charged for the service of getting a written prescription and she looked at me like I had two heads. She said she doesn't charge anything and she had never heard of a doctor that did charge.

It was at that moment that I realized I couldn't trust my pet to any of the Banfield pet hospitals and would switch to this private vet. I called the customer service center and asked to end my Wellness coverage. I was told that would be fine and I owed over $400, how would I like to pay. What? I have to pay to cancel? They explained that even though I had originally signed up for the plan in July (2004?) I had been switched to a higher cost plan in December so my dogs blood work would be covered. And since they had done hundreds of dollars of work on my pet since then I would have to pay the difference. I said I never saw the blood-work and more importantly the charges that they were asking me to pay were for negligent treatment of my pet. I explained in detail what had transpired and I establish that the failure of the Banfield Pet Hospital and its Doctors to act as reasonable medical professionals, not only didn't help my dog but actually caused him injury.

I graciously requested that I would like to cancel my wellness plan without penalty and in return I would not pursue reimbursement for all the private vet costs that I incurred correcting the mistakes that were made by Banfield. I received no response except that the request would be addressed and if nothing happens in three days it would be moved up to a higher level person. So ever week or so I'd call and they would say "Oh no one called? We'll move the complaint up to the next level." Now it's been over a month and I called today only to be told that my case had been closed due to non-response on my part. I told them that I had been waiting for them to get back to me with their "higher level person". They reinstated the case and now I'm back to waiting.in the meantime I am getting Banfield Wellness Plan bills and I'm sure the next thing will be collections. I am very frustrated and the next step will have to be getting some legal advice.
The photos are after a couple days of healing

Read full review of Banfield Pet Hospital and 4 comments
Update by ILuvMyPet
Mar 28, 2012 5:23 pm EDT

Leslie, I understand your frustration. I will say that in order to finally get away from Banfield and not have them come after me in collections I ended up paying them quite a bit. They wouldn't take into consideration the damage they did, nor the money I had to put out to go to a second Vet to rectify the situation. AND, be warned, when we finally came to a final amount they claimed I owed them they asked for payment immediately over the phone. I told them that I didn't trust them. I felt they would take the payment and still come after me in collections later. They promised to send me a letter saying I was paid in full AFTER I paid on the phone. I said no, they would have to send me a letter with the agreement spelled out and I wanted it on letterhead and hand signed. Then I would make a payment via check so I had all the evidence I needed. They agreed to that and said they would also send a paid in full letter after the check was received. They called almost everyday from then until the letter came and I paid them. Then they magically disappeared. NO paid in full letter. Just an example of they're bad practices. If you make any contact or agreement with them INSIST on getting it in writing! Oh and BTW, I didn't get any real attention until I posted the story on this and a whole bunch of other forums and review sites.

Update by ILuvMyPet
Feb 23, 2012 5:42 pm EST

Yes, I expect a call sometime today from corporate headquarters about cancelation of my plan. I will have to pay over $187 to walk away but at this point I just want out. Also, I have looked back in my records and this has been going on since the end of October 2011. I literally can't take the stress so I guess I'll pay to end this. As for representatives not being able to contact me, thats a bunch of doody. I've been in contact with local managers, regional managers and corporate. The two calls I missed were made to my home phone in the middle of the day. When I called back and left messages saying to call in the evening or on my cell phone I would get another message the next day, in the middle of the day, at home. Duh! Some of us work. I don't think its fair that I pay anything considering I had to put out quite a bit of money for private vet bills to "fix" issues that Banfield caused or failed to treat properly. But life isn't fair.
Please, please, please, don't use Banfield in any area. Go online and find a private vet with good reviews or ask a friend for a recommendation. You'll do better in the end. I promise.

Update by ILuvMyPet
Feb 12, 2012 12:17 am EST

Thanks Jon. He is doing a lot better now. He's nine years old and still acts like a puppy when he feel good. I'll never do a wellness plan or private insurance again. I would rather pick the best vet I can get and put a little money aside for emergencies.

I have heard good and bad things about the group but I'm trying out the Somerset Veterinary Group in Bridgewater. So far they're the ones that correctly diagnosed and treated my dog and they were very kind and understanding (he's super afraid of all Vets).

Also, I don't know why its coming up that way but under the top heading it says the Banfield is in Portland NJ.
Just wanted to clarify for anyone out there thinking of use one of the Banfields. My issues were at the Watchung NJ and Bridgewater NJ offices. Portland OR is where the headquarters is located.

And I just found out the Mars, the people that make m&m's and candy, are the parent company for Banfield Pet Hospital.
I sent them a note too, I think they should know who and what they're backing!

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Marcia VL
Fairhope, US
Jan 28, 2013 10:23 pm EST
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BANFIELD PET HOSPITAL OF HORRORS! That should be the name of this corporation! Obscene shamming shysters who hurt and maim animals and rape wallets!

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Mar 28, 2012 12:00 pm EDT
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Leslie137, We apologize if you are unhappy with your Wellness Plan; to clarify our Wellness Plans are preventive services packaged together at a discounted price with the convenience of a 12-month financing option. When a client wants to cancel their plan throughout the year of the package we simply ask they either pay for the services already used at full retail cost or the remaining payments, whichever is less. In other words, customers who do cancel are not asked to pay for services that they haven't already used. We would like to help resolve your issue but we are unable to identify your account and have someone reach out to you. We ask that you contact our Wellness Plan Team so we can gather more information on your specific situation. Please call them at [protected] or email at WellnessPlanRelations@banfield.net, thank you.

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leslie137
Champaign, US
Mar 27, 2012 11:12 am EDT

Banfield is terrible. I'm hoping they get a class action lawsuit as soon as possible. It would serve them right. Currently my step #1 is writing a letter of dispute to the corporate office but I'm not sure how far that would get me...Anyone tried anything legal against them before? Any advice or suggestions?

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Feb 23, 2012 4:41 pm EST
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Again, we apologize that you feel your experience with our hospital was unsatisfactory. In our continued effort to resolve this matter with you, Banfield representatives at the hospital and at our headquarters have attempted to reach you and have left several phone messages at the number associated with your records in our system. We would appreciate it if you would call us at the number previously provided in the phone messages in order to resolve this matter without further delay. Thank you.

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12:53 am EST
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Banfield Pet Hospital dog murder

I took my dog Kuki to Banfield pet hospital to get one of her teeth cleaned. I dropped her off at 8am and expected to bring her back in a couple of hours. Around 11am I received a call saying that Kuki had gone into cardiac arrest for 10 minutes after receiving an anesthetic shot and then went into a coma. They said they didn't know what caused her to go into a coma and Kuki was transferred to a larger, better organized, pet hospital.

She was in a coma for about one day and passed away on 1/19/2012. After Kuki passed away my family and I received a message from them saying that she had a heart disease and gave an under-dose of an anesthetic. Before she was murdered, Banfield said that she perfectly healthy. Also, they refused to pay the $1500+ hospital fee that they caused. Kuki was only 3.5 years old when she was murdered and could have lived much longer had Banfield of been more careful and cautious in there procedures.

TO ALL READERS, DON'T GO TO BANFIELD! THEY WILL COERCE YOU INTO BELIEVING THEY ARE THE BEST AND CARE ABOUT YOUR PET. THEY DON'T! THEY ONLY WANT TO EARN MONEY AND THEY DO NOT CARE WHETHER YOUR PET LIVES OR DIES UNDER THEIR CARE!
Additional information: The doctor that Kuki was treated by is Dr. Waters. On Rochester Rd.in Rochester, Michigan.

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exotic13
glendale, US
Mar 13, 2014 1:32 am EDT
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I wish I had my dog back, but they killed him at the age of 5. I didnt get to say good bye. He was my everything but they choose to play god and kill him for us. They all deserve to die and there pets also deserve to die as they do not deserve to live. not fair at all

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exotic13
glendale, US
Dec 18, 2013 11:24 am EST
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They also killed and murdered my dog when they did his "teeth cleaning". They over dosed him and killed him but then turn around and say "they don't know what happened".Obviously, they murdered him, that is what happened. It makes me so mad that they pretend they care and they would call 10 times a day when they wanted their money. We paid so much money just to have basic insurance, which he never used. All they care about is their stupid money but are so careless about the dogs they xare of. That is why my dog unfortunetly died because of them. Thanks so much banfield! Being sarcastic there. This place needs to shut down asap.

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Marcia VL
Fairhope, US
Jan 28, 2013 10:34 pm EST
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OBSCENE WHAT WAS DONE TO THIS FAMILY AND THEIR BELOVED PET! Banfield Pet Hospital of Horrors is what the name should be!

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nazgul
Detroit, US
Mar 17, 2012 5:55 pm EDT

Many times we have pets (esp. true in older pets) who may have un-disagnosed underlying issues. Placing even a supposedly healthy adult human under anesthetic is very serious which is why your anesthesiologist sends you a separate bill when you have surgery. Perhaps they should have given you a better explanation as to what happened, but a lawsuit might not be in your best interest. Cool off and think it through, or possibly mediate before going to court.

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Feb 22, 2012 6:28 pm EST
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Dlee96- We are unable to identify your account based on this information. Please email your posts to our Client Advocate Team along with your full name associated with your account so we can appropriately append your concerns to the right Team and look into this for you. The email address is internet.inquiries@banfield.net.

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BradGT
, US
Feb 14, 2012 1:18 am EST

I am sorry for your loss. I hope you find some answers but I know it can't replace your family member.

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pattilou VanHoey
Mesa, US
Feb 12, 2012 4:16 am EST

They Killed my pomeranian, Im getting a lawyer and sue them. they have a bad name and need to close down now! I will keep intou

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9:32 am EST
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Banfield Pet Hospital poor managment

I made an appointment for cat neuter and set it up as tentative without telling me. I got no call the day before his surgery so called the local number from 7-8 AM that day. The pet hospital told me I had to call the 800 phone number that was on my receipt (that was 3 months ago) and that pressing 7 when calling Petsmart doesn't work until the store opened (I guess the answering machine should tell the caller that), They hadn't called as the appointment was tentative and they said they would get him in as long as I was there. The manager was unapologenic and acted like I was stupid. My local vets will get my business from now on. Amateur business and not customer service oriented.

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Jan 10, 2012 3:13 pm EST
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Midgesmom227, we apologize that your visit to one of our hospitals has left you feeling this way. Thank you for providing this feedback and for bringing this to our attention. We are currently unaware of this situation and would like the opportunity to speak with you directly to gather more information. Please give us a call at [protected].

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9:23 pm EST
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Banfield Pet Hospital incorrect diagnosis

On 6 Dec 2011 I sent the following letter to Banfield's corporate office. To date, I have not received a response.
Below is my letter:
I am writing to express my extreme dissatisfaction with the treatment received at your Parker, Colorado location.

My cats Neko-San and Charlie have been enrolled in your Optimum Wellness Plan since March 2010. On 21 November 2011 at approximately 7:10 AM I delivered them to the Banfield location in Parker, Colorado for a health checkup and annual dental cleaning. I signed the usual treatment consent forms, and a separate form regarding their dental cleanings. I authorized extractions up to $ 50 per cat. I inquired as to the cost of an extraction and was advised by the receptionist that it would be between $ 10 and $ 20 per tooth.
At approximately 1 PM I received a phone call from Dr. Laraio. He told me that Neko would require 11 extractions, and that the cost would be in the $ 1, 000 range, plus about $ 300 – 400 for medications. I did not authorize the procedure for several reasons. Neko is 13 years old, and I feared that losing 11 teeth would not only cause him severe pain, but would also adversely affect his quality of life. Less than two hours later, I received a second phone call from Dr. Laraio advising me that Charlie needed between 3 and 5 extractions. Again, I did not authorize the procedure. As a retired senior on a limited income, I can ill afford to spend close to $ 2000 on pet care, in addition to monthly wellness plan premiums of $ 62.90.
I picked the cats up from Banfield shortly after 4:30 pm. Both appeared a little drowsy. The necessity of the extractions was again emphasized by Dr. Laraio and a vet tech. I was not informed of any other potential health problems.
I telephoned my previous veterinarian who retired several years ago and discussed the the cats’ dental health with him. He referred me to his family’s veterinarian whom I consulted on 26 November 2011. I had downloaded the lab test results and treatment history of both cats from the Banfield website. After examining the cats and the lab results, he told me that he saw no reason or need for the extreme procedures recommended by Dr. Laraio.
I no longer have any confidence in the Banfield staff and will not return there for my cats’ care. I request that the cats’ Wellness Plans be terminated effective at the end of November 2011. I will share my experience with my friends and advise them to consider alternatives to Banfield.

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Apr 17, 2012 3:16 am EDT
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April Herrera- thank you for providing this feedback, we want to address your concerns and have someone reach out to you however we cannot identify your account with the name April Herrera. We have identified an account under the name of Autumn Herrera, if this is correct please let us know and we will contact you shortly. If you are uncomfortable confirming this here then please call or email our Client Advocate team at [protected] or ClientAdvocateTeam@banfield.net, thank you.

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April Herrera
Aurora, US
Apr 14, 2012 12:40 am EDT
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I have 3 major complaints with this company. I have already complained about one of them. But I want to complain about their Service fees and charges for extractions and teeth cleaning, and for Anal Gland procedures for your pet. about 2 months ago, I went into the office because my Small Maltiz-poodle mixed dog, who is 10 years old was in a great deal of pain of a enlarged anal gland that was stopped up. (not able to express normally) He had this large ball in the back of his behind. I tried to express it and could not get it to drain. So I took my dog Buttons to Banfield. There was a older (Caucasian) lady VET Doctor with long Gray hair. She took a look at my dog and tried to Express the Anal gland but couldn't not express it either. So she said that she could drain the anal gland by surgery, but it would cost me around $1, 200.00. She said if I paid that price she would put me on the Yearly Doggy health plan and she would also do a dental cleaning and extractions for my dogs teeth. She said his teeth were very bad and they needed to clean them and take out the infected teeth. I told her that we didn't want to spend that kind of money and asked her what the price would be without the doggy health plan and just for them to express our poor dogs anal gland so he could be relieved of his pain. She said it was only $800.00. I asked why it would cost this much. She said that she was going to have to do major surgery. And he needed to go to sleep during the surgery, She said the blood test for this kind of thing is around $400.00 alone. Me and my husband were stunned. We took are dog that was in pain and left the office. We made one phone call to Teneker in Aurora co 80011, They did a cut on his anal gland and drained the fluid and they also did our dogs Rabies shots. All this for around $200.00, This procedures came with antibiotics and pain pills. That was a lot cheaper then $800.00-$1200.00, No blood test needed. We also saw that his teeth were bad and he had around 7 of them that needed pulled. A month later when we had the funds, We took our dog down to Broadview on Evans in Denver Colorado, and they only charged us for $166.00 to pull 7 teeth and clean them (His teeth were easy and they charged us $2.00 per a tooth average to extract). (This procedure came with antibiotics and pain pills) I just can't believe the prices $$$$$$$ at Banfield. Beware who ever goes there. Their prices are very unfair. Even on their so call healthy plan. They don't really care about your pet. They are ROBBERS, especially with animals that are involved. Also Broadview on Evens in Denver, did the blood test for only $33.00, compare that to Banfield $400.00. (my experience from March -April 20012) I have all the records to show the prices from banfield and other other vets and there is a major difference in PRICES. Banfield being a company with Major issues. I would like to Put Banfield on the NEWS and expose them for who they really are.

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Mar 28, 2012 11:59 am EDT
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We apologize if you are unhappy with your Wellness Plan; to clarify our Wellness Plans are preventive services packaged together at a discounted price with the convenience of a 12-month financing option. When a client wants to cancel their plan throughout the year of the package we simply ask they either pay for the services already used at full retail cost or the remaining payments, whichever is less. In other words, customers who do cancel are not asked to pay for services that they haven't already used. We would like to help resolve your issue but we are unable to identify your account and have someone reach out to you. We ask that you contact our Wellness Plan Team so we can gather more information on your specific situation. Please call them at [protected] or email at WellnessPlanRelations@banfield.net, thank you.

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leslie137
Champaign, US
Mar 27, 2012 11:16 am EDT

Banfield is terrible. Did you end up paying in the end? they are trying to make us pay for a whole year of our wellness plan even though we cancelled it. I'm working on my letter of dispute right now and I'm going to send it in to as many Banfield offices as I can to be sure it gets somewhere. Did they send collections to you? I'm worried about that because my credit is perfect.

These people are CROOKS!

Ramelle
Ramelle
Weed, US
Jan 10, 2012 6:22 pm EST
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I have had several pets and have never had their teeth cleaned by the vet, and they all did just fine, and lived long, healthy lives.

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Jan 10, 2012 6:18 pm EST
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catmom42, thank you for providing this feedback and for bringing this to our attention. We apologize that your visit to one of our hospitals has left you feeling this way. Based on your review we are unable to identify your case and urge you to contact our Client Advocate Team so we can gather more information and better help. Please call [protected] or email at internet.inquiries@banfield.net, thank you.

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Banfield Pet Hospital neglecting my 4 year olds blood work

Sofie was one and a half years old when we began taking her to Banfield Pet Hospital in Bel Air Maryland. We purchased a preventative healthcare plan for Sofie that included two complete blood work panels and one urinalysis per year among other things such as fecal exams and vaccinations. Banfield provides these plans in order to catch any illnesses the dog may come down with in the early stages of development.

Sofie’s first comprehensive appointment was on 4/20/2009 and she was seen by Dr. Jill McLaughlin. At this appointment Sofie was given a blood test as part of the plan. Upon picking Sofie up from her appointment, Sofie was brought out to me by Dr. McLaughlin and I was told that she everything was fine with her. I expected this news because Sofie seemed to be a relatively healthy dog and was only going there for a check up, not because she was sick. Sofie was taken back to the vet for a dental cleaning 7/7/2009 and was seen again by Dr. McLaughlin. At this appointment Sofie had another blood work panel run as well as a urinalysis. When I picked Sofie up from her appointment, I was told again that everything was ok with her.in May, Sofie was taken to the vets to get the Lyme vaccine and no blood work was performed at that time.in October, Sofie was taken to the vets for a routine comprehensive exam and did not have any blood work or urinalysis performed during that visit because all of the tests from the plan had been used between April and July.

Sofie’s next round of blood work and urinalysis occurred on 4/28/10 and she was seen by Dr. McLaughlin. When I picked Sofie up from her appointment I was told as always that she looked great and everything was fine. Sofie had her second round of blood work that year 11/1/10 and she was seen by Dr. Jessica McGallidner. When Sofie was given back to me I was told everything was ok, however, when I got home and looked at the summary report that is typically given to me when I leave the appointments, there was a comment about Sofie’s “kidney enyzems” and that Sofie was slightly dehydrated that day. I assumed this could be possible since she never was a big drinker and since no one ever commented about her blood work before, I figured I didn’t have anything to worry about.

Sofie’s next round of blood work was on 4/30/11 when she was taken in for a dental cleaning. This time Sofie was seen by Dr. Sheri Sprague. I received a phone call from Dr. Sprague stating that Sofie’s BUN’s (blood urea nitrogen, kidney enzyme) was quite high which alarmed her. Thinking that Sofie may be dehydrated and that could be causing the elevated results, Dr. Sprague administered fluids to Sofie and repeated the blood test. Her BUN’s had come down a bit after the fluids but they were still out of range high. Since by this time Sofie was only 3 years old, this caused Dr. Sprague to investigate further. When I went in to pick Sofie up, Dr. Sprague sat me down and stated that after looking through Sofie’s blood work history, she has had elevated BUN’s for 2 years, while her CREA’s (creatinine, another kidney enzyme) had steadily been increasing and though they were in range, they were at the upper end. Dr. Sprague wanted to put Sofie on a low protein diet immediately and have her blood tested again to see if that brought down the values.

Sofie was restricted to this prescription Hill’s K/D low protein diet immediately.in the meantime I requested that I receive copies of all of Sofie’s medical history from Banfield because whenever you pick up a pet from this hospital, they send you home with a summary of things performed that day but they do not give you the specific lab work results. When I got home and analyzed the blood work and urinalysis’ I was horrified at what I saw. Sofie’s BUN’s had been out of range high since 4/20/2009, never falling within the normal range limits and her CREA were steadily increasing with each test. Her urinalysis had also shown abnormalities and should have raised red flags that something may be wrong but again, nothing was ever said to me when I picked her up from these appointments nor was anything written on the summary papers that I went home with. I called Dr. McLaughlin because she was the one who saw Sofie the most whenever she had her blood tests and urinalysis’ performed and asked her why this was ignored. I was very upset because I know what elevated BUN’s and CREA’s mean; it means an issue with the kidneys, and kidney damage can not be reversed. Dr. McLaughlin’s response to me was that I shouldn’t look at a dogs blood work the same way as I would look at a humans blood work and she did not seem at all concerned, meanwhile I had Dr. Sprague telling me that I should be very concerned for Sofie!

After Sofie had been on the special low protein diet, we had her blood retested by Dr. Sprauge on 7/28/2011. Her BUN and CREA were now both out of range high and I followed Dr. Sprague’s advice and took Sofie to see an internal medicine vet. I took Sofie to see Dr. Meredith Miller at the VCA in Newark Delaware. Dr. Miller had gone through all of Sofie’s medical history form Banfield and diagnosed her as having chronic kidney disease. Dr. Miller also ran her own blood work, urinalysis, urine protein/creatinine ratio test and a urine culture. Sofie’s blood work still showed elevated BUN and CREA values, her urinalysis was negative for bacteria, and her urine protein/creatinine ratio value was an 8 (normal is 0.5, cause for concern is 1). Because of the enormous amount of protein going through Sofie’s kidneys, Sofie was prescribed medications and was on them for 10 weeks. Sofie’s blood work after the medication was worse than ever and Dr. Miller suggested that we put her on subcutaneous fluid treatments. Before I could make my appointment with Sofie to learn how to do the fluid treatments at home, Sofie started to act sick on Thursday December 22. I was very alarmed and took her right in to see Dr. Miller. We started the fluid treatment everyday but Sofie did not improve, she only got worse. Sofie was sleeping most of the day beginning Thursday December 22, she stopped eating, and she could not drink. My husband and I tried feeding Sofie and giving her water through an oral syringe to buy us time to allow the fluids to start working and flush out Sofie’s system of the toxins that were building up from her failing kidneys. Sofie vomited everything that we tried to give her. On Monday December 26, Sofie woke up from a nap and started acting very strange. She was flicking her tongue in and out of her mouth violently and rubbing her face in her paws while doing so. When I looked at her tongue, it was turning black and was ulcerated which is why she couldn’t drink the water she so desperately wanted. By this day, Sofie could barely keep her eyes open and when she did wake up, she would slowly walk with a hunched back over to the water bowl and try to drink but because of her tongue she couldn’t drink the water she so desperately wanted. We discovered that a blackening tongue is a sign of uremia which is the build up of waste in the blood caused by the kidneys shutting down very quickly. Sofie had also been losing weight and large amounts of fur due to her not eating. We decided that Sofie did not deserve to suffer another day in pain, misery, and thirst. We had to put our beloved Sofie to sleep that evening. She was only 4 years and one month old.

Below (and attached) is a summary of the neglected blood tests and urinalysis results that were obtained by Dr. McLaughlin over the past 2 years and never mentioned to me when I picked Sofie up from her appointments:

Blood work done on Sofie at the VCA in Newark DE 2/13/2009:
BUN 23mg/dL (normal reference range set at 6-25mg/dL)
CREA 0.8mg/dL (normal reference range set at 0.5-1.6mg/dL)

Blood work history from Banfield:

BUN normal reference range set at 7.0-27.0mg/dL
CREA normal reference range set at 0.5-1.8mg/dL

4/20/09 BUN 43mg/dL, CREA 0.9mg/dL (nothing was said about high BUN)

7/7/09 BUN 56mg/dL, CREA 0.9mg/dL, urinalysis showed protein in the urine with a value of 300 (range 0.0-30.0), urine appearance was abnormal, comments were that the urine was cloudy, urine was positive for white blood cells, urine was positive for epithelial cells with the comments of debris in urine, urine bacteria was positive with the comments of few cocci. (nothing was said about high BUN or abnormal urinalysis results)

4/28/10 BUN 79mg/dL, CREA 1.3mg/dL, urinalysis showed protein in the urine with a value of 100 9range 0.0-30.0), pH was 8 9range 5.0-7.5), urine positive for white blood cells, urine positive for crystals. (nothing was said about high BUN or abnormal urinalysis results, or the increase in CREA from 0.9 to 1.3)

11/1/10 BUN 73mg/dL, CREA 1.3mg/dL (a note was written on summary sheet about Sofie being slightly dehydrated by McGallidner but no cause for concern noted).

4/30/11 BUN 67mg/dL, CREA 1.8mg/dL (finally, Dr. Sprague noticed the trend and history and brought it to my attention).

It wasn’t until 2 years later that we were told that Sofie’s blood work was indicating that she had a possible issue with her kidneys. With Sofie’s BUN’s constantly being out of range high for 2 years, I just can not understand why someone didn’t take notice for 2 years. Whenever a kidney issue is suspected, the first course of action is typically to start the dog on a low protein diet because a diet high in protein can aggravate an already present genetic issue with an animals’ kidneys. I can not help but wonder that I might have had a chance at slowing the progression of Sofie’s kidney disease had someone been paying attention to the fact that her BUN’s were high, and that her CREA, although still within normal limits, were steadily climbing. I might still have Sofie here with me today had I been given the opportunity to change her diet 2 years ago when her blood work was clearly indicating that something was going on with her kidneys even though she herself was not symptomatic until the end stages

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Update by David Gentry
Jan 11, 2012 10:33 am EST

Banfield you didnt resolve any concerns...i dont know who gave you that information but its wrong. Letting me out of my plan is not "resolving my concerns". I think letting my dog out of a plan which where here test were ignored for two years isnt resolving nothing.

Update by David Gentry
Jan 06, 2012 10:21 am EST

oh and if your saying that they did more blood work cause they knew she was sick...well seeing that they didn't give the blood work and every time said she was ok. Explain to me how we would know seeing our dogs showed no signs at the time and maybe you have a talking dog but we don't? I don't know how people like yourself have time to troll around these sites and make your insensitive comments but at least if your going to make one make sure it actually makes any kind of sense

Update by David Gentry
Jan 06, 2012 10:12 am EST

You get blood work every 6 months...its part of the plan. You have to do the check-ups to stay in the requirements of the plan buddy. Oh and kids and dogs are different cause your kids can tell if something is wrong you dog cant...so before you come on here and make ### comments think about first.

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leslie137
Champaign, US
Mar 27, 2012 11:21 am EDT

Banfield is a horrible place filled with crooks and ###s. David, you should get a lawyer. Honestly. I'm working on the same thing too, but my precious puppy has not died and I couldn't imagine what you have been through.

The only way to stop this from happening is to speak up about it. Do more than the online post. Let's bring this nasty money-grubbing animal killing "business" DOWN.

I'm so sick of it.

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crazypeeps
, US
Jan 15, 2012 12:28 am EST

I am very sorry for your loss, Sophie looks like she was a happy, well loved girl--and you did everything right as an owner by performing the bloodwork as recommended. Banfield not only let you down as a consumer, but they failed Sophie by not being proactive about trying to get her levels more normalized.

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Jan 10, 2012 3:04 pm EST
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David Gentry, we believe that the hospital team has followed up with you to resolve your concerns. If you have additional feedback, please contact our Client Advocate Team again at [protected] or internet.inquiries@banfield.net. Thank you.

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1:31 am EST
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Banfield Pet Hospital wellness plan is a scam, poor customer service and lies

The "Wellness Plan" at Banfield is nothing more than a scam, a way for them to make more money. I previously used a Banfield Pet Hospital for a cat I had years ago so when we got our puppy "Sam" a few months ago I thought it would be a good place to take her. We were presented with the "Wellness Plan" brochure at Sam's initial visit on October 8th, 2011 and thought it was Banfield's way of making pet care more affordable so as to encourage people to take better care of their pets. We thought it was nice that the plan would include her spay when we were ready to do that. We were not told there would be a penalty if we cancelled the plan at a later date. We paid the initial $99 annual membership fee, the first monthly installment of $23.95, $8.96 for getting her wormed and set up her next appointment.
At her next appointment on October 29th, 2011 she was given her next set of shots and her first dose of Trifexis for heartworm and flea prevention for $18.85 and we were charged our next monthly installment a week later. We scheduled Sam's spay for December 6th at which time she would be 5 months old.
I dropped her off the morning of December 6th and was told the spay would cost me $39 which was for her E Collar and pain medicine (Carprofen.) They did not give me the option of getting my own E Collar which I could have bought at Petsmart for $5 less. I was called early that afternoon and told Sam would be ready for pickup at 4. Now, Sam showed no signs of being in heat prior to her spay. No bleeding, nothing swollen as are the tell tale signs. I was told that her spay would now be an additional $61 because she was in heat and they had to do an extra suture and it took more time than expected so they had to use more anesthesia. I had no choice but to pay it, as they would not bring Sam to me until everything was paid. They called me the next morning to ask how she was doing and I told them she would not drink. They suggested chicken broth, which I promptly bought and gave to her and she did start drinking a little better. They never called back to see if Sam was drinking any better.
They gave me the drug called Carprofen on December 6th after her spay for her pain and to help reduce inflammation. The paperwork about the drug said it could have side effects like diarrhea or loss of appetite. Two days after Sam's spay she started having diarrhea and that continued until her follow up appointment on December 16th. When I took her in, they asked if there were any problems and I mentioned the diarrhea. Instead of owning up to the fact that the medication they gave Sam could be causing the diarrhea, the vet suggested she could have Giardia and they could do another fecal exam (this one out of my own pocket since they had done all the ones covered under the "Wellness Plan.") Sam had just had a fecal done the day of her spay which was negative. The vet then suggested she could also give her an antibiotic even though she had no idea what was wrong with Sam, and a probiotic to help her stomach. If I would have done everything they were trying to get me to agree to, it would have been another $100+. I just wanted Sam to feel better so I gave in and accepted the probiotic for $39. I told my husband about everything later that morning and he talked to a friend who's dad is a veterinarian. The friend advised we could give Sam Kaopectate, which is safe for dogs and it would likely help. We had not opened the probiotic the veterinarian at Banfield had given us and my husband I went back there a couple hours after the inital visit and requested our money back and tried to return the probiotic. We were told that because the probiotic was a prescription, we could not return it because that would be breaking the law. The probiotic was not a prescription, it could have been bought online for $19 and is a nutritional supplement. My husband requested to speak to the manager. She came out and proceded to yell saying she would not break the law for him and that our dog needed it. She just kept repeating herself saying she would not break the law for him. My husband advised they would lose our business, tossed the probiotic on the counter and we left.
We bought a bottle of kaopectate and after two doses, Sam was completely back to normal. My husband called Banfield's complaint line that same day December 16th and filed a complaint about our ordeal. He was told we would get a call back after they researched everything. I followed up today, December 20th with the complaint department. The representative put me on hold for 25 minutes. I hung up and called back. The representative then told me it was Banfield's policy not to take back products that have been sold. I told him we are very unhappy and want to cancel our "Wellness Plan" as it is not turning out to be what we were promised. He advises I have to talk to the cancellation department and transfers me over there. I speak with a representative and explain my story again, and he advises they won't cancel the plan until everything is rectified. He requests to put me on hold to check on things and I am again put on hold, this time for 10 minutes. He comes back on the line and advises me they will not cancel our plan because services have been provided and we would have to pay for them before they will cancel our plan. He tells me the manager we spoke to on December 16th at the hospital has tried to call me twice to rectify things and that my husband threw the probiotic at her. I tell him she is lying to him just like she lied to us and he tells me she would not lie to him. I tell him I have not received any calls from her and he asks me if I can substantiate that claim, I say yes I have no incoming calls recorded on my phone from the hospital. I tell him my husband didn't throw anything, that he tossed the probiotic on the counter. He argues with me and says that's not what the manager said. He says we will have to pay for the services rendered and they will not do anything for us. I advise him they won't get another dime from us because all the hospital has done is nickel and dimed us for stuff we didn't need and charged us for things that were supposed to be included in the "Wellness Plan." He tells me our account will go into default and affect our credit. We were never told we would not be able to cancel the plan at a later date, and no one should have to continue paying for a service that is less than satisfactory. I am going to continue trying to fight for our money back and for anyone considering the so called "Wellness Plan," DON'T. I wish now we would have done our research because there are so many bad reviews, complaints and horror stories about Banfield and their "Wellness Plans.

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Dec 27, 2011 5:08 pm EST
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Leannasmommy... Thank you for providing this feedback. We apologize that your visit to one of our hospitals did not meet your expectation. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. Do to limited information provided we ask that you call our Client Advocate Team so we can look into this for you. The number is [protected]. As for cancelling your Wellness Plan, please remember our plans are preventive services packaged together at a highly discounted price and with the convenience of a 12-month financing option. Wellness Plans can be cancelled at any time, we simply ask that the client pay for the services already used at full retail cost, or the remainder of the monthly payments, whichever is less. In other words, customers who do cancel are not asked to pay for services that they do not use. Please call our Wellness Plan Team at [protected] if you have any questions about cancelling. Again thank you for your feedback.

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3:19 pm EST
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Banfield Pet Hospital abusive vet

I brought my five month old, 6 lb Maltese to the Banfield Hospital in Petsmart for the first time on Nov. 30th, 2011. My puppy had an ear infection previously so she is wiggly when you try to look at her ears. The "nurse” held her forcibly but did not hurt her to do so. But when the vet came in, alone, (Leonard A Candela DVM) he said" I heard this was a tough one” and grabbed her by her scruff and with his other hand he struggled with her to hold her down on the table, she resisted of course and he got rougher and she started to yelp and pee on the table, all the while he was saying "I will win”. My 8 year old daughter was witnessing this and she started to cry. I grabbed the puppy and said “you are not taking care of my dog!” and got out of there, he followed me out yelling that my PUPPY needs obedience training, and that I better pay the bill. When I told him he was abusive, he told me to get out of the store! I shopped at Petsmart for al my dogs needs but if they allow this I cant ever shop there again.

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Meekers
Manahawkin, US
Jan 23, 2015 9:22 pm EST

BANFIELD HOSPITAL Manahawkin, NJ was a huge disappointment to me and my cat. My lovable older cat was there because every few days or so, he would throw up his food. Dr. Candella waited on us. He explained that it maybe either that he was a diabetic or maybe it was a Giardia parasite. I got to thinking, while waiting for him to return to the room, if my cat is a diabetic then, I would be paying for a the Giardia Test and the fecal test for nothing. When he returned, i was given a huge amount as my choice, I then said, I think I would rather go with the Basic blood work first. They then said we will call you in an hour with the results. I waited and waited and waited and two hours later, just at the minute when I walked out of the room, they called. When I tried to call back, I got that wonderful recording that they were closed. When I played my message, they said that his blood work was fine, but I had to make another appointment and pay for another office visit to find out what was wrong with my cat. Now I am out 240.00 and I still don't know what I wrong with my cat. They want to charge me again for another office visit. And Also when I requested that they send me the blood work results, they gave me the same story as last years, when I requested my other cats results for his records. They Said Own We are out of stamps, a nd when We get them, we will send them out. Well it's been a year for lasts years request and three weeks for this years cat records. Shame on you Banfield.

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dmdrn95
Manahawkin, US
Mar 04, 2014 7:10 pm EST
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Our pug had heart failure. The vet confirmed that it what he suspected as well, but wouldn't treat him without a expensive xrays that we couldn't afford, even with his 'Banfield' insurance plan. No meds for comfort care--vet said he had to have radiology studies..just like a person would need should they visit the hospital. This is a dog... (and yes, dearly loved part of our family), but .what happened to doing an exam and using your education, experience, etc. to make a diagnosis and treatment plan. We knew he didn't have a lot of time left but wanted him comfortable. When it was time to put him down, we called and were told he needed any exam first. We called another vet, described what was happening and they saw him right away and put him to peace. It felt as though it was all about the money, and when we said something to that effect we were called rude. Needless to say, we switched vets.

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For the LOVE of your children
Tucker, US
Feb 24, 2014 3:16 pm EST

You want to know disgrace about this company..
let me share what happened before my eyes with this company and PetSmart.
Parading you deceased loved one through the front of the store carrying it on a stretcher
like they use in the old war movies.. in a large black bag tied off with a twister and wobbling around like jello from the overshaking of the 2 under sized people trying to carry the dog to the owners car only to see the owner have to jump to save the pet from falling to the ground because the 2 workers couldnt handle the weight of the pet andplace it in the back seat of this automobile for the owner.

The owner had to strain to grab it like a heavy bag of flour to place it respectively in his back seat of the car.

My reaction to the hospital tells you more with my complaining to the hospital. Want to hear more...look on..

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Bsib1233
Glassboro, US
Aug 18, 2013 5:02 pm EDT

Do not waste your time using this company. They have no compassion and treat animals like dollar signs. My 14 year old Labrador Retriever was in severe pain. She could not stand up and was urinating and defecating all over herself. She had blood in stool and tumors all over her body. It was time to put her down. I called the Sewell New Jersey office and they refused to see the dog on the day I called. The veterinarian I spoke with would not make accommodations as she said the well care patients come first. Not to mention she would not give me her name. This company had no problem taking my money for over the 4 years or so for two pets. When I needed them the most they refused to see my dog. What happened to the oath a vegetarian takes when they receive their degree. This veterinarian is a disgrace to all fellow veterinarians. Please stay away from Banfield Animal Hospitals.
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Marcia VL
Fairhope, US
Jan 28, 2013 10:41 pm EST
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BANFIELD PET HOSPITAL OF HORROR STRIKES AGAIN! This corporation is ALL ABOUT RAPING YOUR WALLET! Read all the complaints...this A$$WIPE corporation kills/maims animals as well!

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Dec 13, 2011 4:20 pm EST
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Vanada- Thank you for providing this feedback. We apologize that your visit to one of our hospitals did not meet your expectation. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. We are currently unaware of this situation and would like the opportunity to speak with you directly so we can gather more information about your visit. The number to our Client Advocate Team is [protected].

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8:19 pm EDT

Banfield Pet Hospital warning!!

Warning! Don't ever take your pets to Banfield, The Pet Hospital located inside Petsmart. Do Not sign up for their Optimum Wellness Plan

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Totally heartbroken
Tucson, US
Nov 25, 2011 2:08 pm EST

Banfield, you know you will not do anything so why do you keep posting on here for people to contact you? I contacted you multiple times after my dog passed away and you did nothing and my money for the wellness plan was not refunded and I am out a dog. People do not take your animals to Banfield and do not go to Petsmart. How many times Banfiled have you actually when someone called in to you to complain done something for the clients?

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Nov 16, 2011 5:36 pm EST
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Jefkl- We apologize that your visit to one of our hospitals did not meet your expectation. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. Banfield appreciates your feedback and would like the opportunity to speak with you directly so we can continue to improving our services. Please call our Client Advocate Team at [protected], thank you.

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7:45 pm EDT
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Banfield Pet Hospital attitude

After having a problem with our 7 year old cat on a Sunday morning we found that the Banfield pet hospital was open and saw the vet there within 30mins of calling the store. She (Dr. Long) was lovely and treated our cat, put our minds at rest and sent us home happy and we had an appointment for a follow up check a week later. Again we saw Dr Long, she gave our cat another check over and suggested we took out the health plan which we did, our cat was vaccinated given his rabies shots and we came away very satisfied with the overall cost.
Unfortunately, several weeks later our cat had the same problem again, we called straight away as we knew the quicker we got him treated the better, but we were told that there were no appointments available until the next evening by a very stroppy receptionist who was not a bit interested. When we also asked to see the same vet we were also told that she was not there anymore, that she was at another hospital! Eventually we did see another vet but did not have the same happy experience. After over four hours of checking over our cat and doing tests they came to the same conclusion as the previous time and our bill was astronomical! We are upset to say the least!
Why can't we see the same vet each time? It is important that you and your pet trust and feel happy also that a relationship developes between the pet owners and their vet. Please Banfield do something about this and keep US and OUR PETS HAPPY!

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Marcia VL
Fairhope, US
Jan 28, 2013 10:54 pm EST
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Banfield Pet Hospital of Horrors should be their name! This corporation kills/maims and rapes wallets! BUYER BEWARE!

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Oct 17, 2011 3:58 pm EDT
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Thank you for providing this feedback. We apologize that one of your visits to our hospitals did not meet your expectations. It is our mission to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. We appreciate your feedback and I do want to make sure we acknowledge your concerns. To discuss this further please give our Client Advocate Team a call at [protected] so we can gather more information.

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wuffy
, US
Oct 17, 2011 2:15 pm EDT

OH YES! So true, never seen the same vet twice.

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kittykat 12
, US
Oct 17, 2011 4:32 am EDT

I would be willing to make advance appointments just to see the same vet each time. Just found one I liked and trusted, now she has been moved. Banfield should address this problem.

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kittykat 12
, US
Oct 17, 2011 4:25 am EDT

Evidently the vet is not there anymore Banfield move them about ! So there is no consistency.
Also we never expected to push anyone out of the room, we were willing to wait our turn and did!
The point was needless tests were made that took four hours and the costs racked up. If we had seen the same vet she knew all the circumstances and we could have saved an awful lot of time (so other people could have appointments) not to mention money. Also we took the pet health plan out that is why we did not use another practice!
Complaint ...No! More a suggestion !
Substance... Valid. Think this is something Banfield should do to keep their clients.
Elsewhere...Glad you are happier and hope you see the same vet everytime with out pushing anyone from the room!

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Smarter than the average bear
, US
Oct 15, 2011 9:57 pm EDT
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Take your business elsewhere, that's what we did. Couldn't be happier.

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12:10 am EDT

Banfield Pet Hospital deceiving possible clients

It appears that Banfield likes lying to callers that they will get back to them within 48 hours with how something was handled and through my investigation of complaints with this not being so most of the time I told them until they got back with me I would continue to post this until they did so and I guess they don't believe me or don't care.

I called your customer advocate # and spoke with a fellow named Dwayne. My report to him is as follows. My wife and I approached your pet desk at the Florence Kentucky Petsmart location on Sept 3, 2011 for information on a surgery for both our cats. The 2 girls working at the desk were only somewhat knowledgable about one thing. Just attempting to shove a wellness program down our throats. They sure didn't have any answers to our questions. I assume this is what you train them to do more than be knowledgable about your services. We set an appointment to come in on the 8th to have our cat's bloodwork done and a LASER declaw. You noticed I Capitalized Laser. The girls at the desk did not know what the vets would do on Wednesday for sure. We arrived at 8:13 am for our 9:00 appointment and called inside to make them aware that we were in the parking lot; due to traffic we arrived early but since they were opening the doors for drop offs we had assumed they might let us sit inside instead of in the car. They said they opened at 9:00; that was another uncaring flag for me. We made our 9:00 appointment at the front desk and were met by one of the original unknowledgable girls we'd spoken with before. Her first respones when she saw our appointment was, "you're here for a declaw and the wellness program." I told her no we are not. We are here to speak with a Vet before we do anything. The cats were weighed and we were placed in a waiting room the size of miniature bathroom, as one had to stand for lack of seating for more than one. At this point another lady came in and took our adoption shot and vaccine information to the back and later returned to ask us if we were joining the wellness program. Must be some bonus for who gets you to sign up for this program. I said no. We want to speak with a Vet before we make any decisions. Well, in comes the Female Vet with the last name of Lambert. She informed us that "the Surgery was actually not Laser but similiar. We use a form of vibrations and waves." I ask why the paperwork specifically states it is laser surgery and that an additional charge of $55.00 per cat is added for the Laser surgery. She stated that is was similiar. The next reply was that the had had a Laser machine, but it had broken down. They'd replaced it with a similar machine, which was not a laser machine. I think, DO WHAT? What an ignorant response. My wife asked, what about the pain of this surgery compared to Laser. Lambert's reply was that with all the declawing surgeries the pain is about the same. I looked at her and told her that was not true.in our opinion based on what we read on Laser surgery in prior investigation she told us a bare face lie just to get our money. I told her I was taking our 2 cats and leaving. I also told the young lady at the desk on the way out you do not even offer Laser surgery here. Dwayne said he would be looking into this at that location and would let me know what they did. I have heard nothing at this point and don't really expect to hear from him, as I have read the public forums complaints on the internet about your company and see that most don't get anywhere with anything. If I had it to do over again I should have signed the paper, let them do the Laser surgery that is not really laser but similiar, and then followed it up with 2 lawsuits, one for each Cat. I am copying this message and saving it to post on every comment board I can find unless I hear from your company on how this has been handled. We have been to numerous Vets and animal hospitals over the past 30 years and have never met with any as unknowledgable regarding office work or a Vet that has lied to us.

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Banfield Pet Hospital unethical, unsanitary

I called prior to my appointment to verify the cost of certain vaccinations I wanted to purchase for my two pugs. Bordetella, rabies, ect. Once I arrived for the appointment, we waited 40 minutes to be seen. Once in the exam room, I reviewed with the veterinary staff the purpose of the appointment; wanting certain vaccinations. They requested I leave the dogs with them for a time period. I agreed, but regretted doing so ever since. My appointment was at 1030 am, I was notified to pick up the pugs at 3pm. Upon my return at 430pm they presented me with a bill for $1, 700, but stated I could join their membership for $40.00 a month to avoid the outrageous onetime fee. I reluctantly took the documents home to consider what I should do. Please know there were several various sales pitches throughout the appointment for intensive procedures such as dental care and blood work for the creation of an allergy enzyme! (All this during a period of time in which I did not have healthcare, another story) About one week later I returned with the pugs for a booster to witness staff wipe urine up off the floor with a paper towel, (without spraying the area down). They did not wash their hands, and then proceeded to ask me if I wanted something to drink. I witnessed two staff members absorb urine off of the floor with a paper towel, without the use of any sterilization. My dogs, among others were walking all over that floor-picking up the bacteria from unpicked up urine. Should you choose to get healthcare services through Banfield be prepared to be a lifelong member, have appointments last the entire day, be the recipient of several sales pitches, and expose yourself and your dogs to an unclean environment.

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tx777
Palm Coast, US
May 26, 2013 2:35 pm EDT
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Banfield is by far the worst vet I have ever been to. The wellness plans are a total sham - every visit, I've had to fight to get the vet to perform the most routine tests that are promised in the plan and even then, they find loopholes to charge you... They charge several times the regular rate for meds ect. so you end up paying for that you would have if you'd gone to a reputable vet. All of the doctors at Banfield are inexperienced and incompetent. They are clearly only concerned about getting as much money from you as possible. I worked at a vet for over 5 years and know a little bit about what a good vet should do. I recently took my Great Dane into Banfield in Palm Coast and paid a lot of money for a complete senior wellness exam with a full CBC blood panel screen. The vet barely looked at my dog and did not even notice 5 large lipomas until after I pointed them out to her. She spent LESS THAN 3 minutes examining my dog! She did not ask to review his records nor did she carefully listen to heart and lung function. It was very clear to me the whole exam what just a sham to get money and she did not care at all about my dog's health. She seemed annoyed that I asked questions and did not have informed answers for any of them. They supposedly did a full CBC panel which (miraculously) came back in about 5 min. However, they did not give me the results and when I came back it to pick them up, I noticed there was an abnormally low level platelet count (148) The doctor had not even noticed it until I pointed it out and then made excused saying it was "normal" A reputable vet would have ordered a manual check of this to confirm. A low level platelet count can be very serious. I now have to go to another vet to have this checked. The CBC panel itself was not nearly as inclusive as most panels done at regular vets.. yet they charged me 3x what most vets charge! I told her about my dogs cognitive decline and the doctor said she had never heard of Anipryl which is the most commonly diagnosed prescription med for this... nor did she know about choline or Cholodin; which are the most commonly used supplements for canine cognitive decline! Remarkably uniformed! She did not seem to care at all and did nothing to check him for this... She also said no adults canines can get ear mites which is a lie. She pretended to briefly look into his ears.. (this is not the way to check for mites.. you have to take a swab at look under a microscope) When I worked at the vet, I personally treated at least 30 adults dogs for ear mites. Finally, they charged me twice what they originally quoted for Rimadyl and only gave me 10 days worth with no refills! I had to go back in to get the Rimadyl because the vet forgot to add it during the first visit! When I finally got it... It did not have the full amount and most of the pieces were broken up. Two years ago, when I took my Great Dane into Banfield on the "platinum plan" for a complete yearly exam and screen... they left him in a small cage all day long and when I picked him up after work - 9 hours later, he could barely walk and had feces and urine all over him! They told me they did not do anything for him that day.. no tests.. NOTHING! They had forgotten he was there! The doctor refused t come out and talk to me and they even tried to charge me for that! They also gave him 6 month supply of bad heartworm med that was recalled! They did not want to reimburse me nor did they apologize for their incompetence. If you care at all about your pets, I would avoid this place at all costs! You are going to get much better care going to a real vet.

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Banfield Pet Hospital fee

I got the advatisment by US mail that is saying free consaltation. I took my 10ys Dog for check up also I had something worry about my dog's paw.
They starts recomended for Wellness Plan and give me the all fee will be about $500-. I though that is too much and she said that is why the plan is better. I had to rush to go work she said I can leave my dog. So I said OK I will join the plan. But when I picked up my dog they don't give to me him and I had to pay Totla almost $600 and I have to keep payment $28.95 for 12 month. That is really over price and scam. I did not get any free consaltation I got 10% off Total $279.70- stupit medicines, sprays. I will try to cancel menmber and I don't want pay this bill. Please give me the good answer!

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Update by PEACE30
Sep 15, 2011 4:07 pm EDT

Thank you for your replay but this TELPHONE #DOES NOT WORKING.

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Chanzadawg
Phoenix, US
Sep 27, 2011 5:30 am EDT

Learn how to ###in spell you incompetent idiot

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Sep 15, 2011 5:04 pm EDT
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My apologies, the number is [protected].

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Sep 14, 2011 4:40 pm EDT
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Please feel welcome to call our Client Advocate Team to discuss what happened, the number is [protected]. We apologize that your visit to one of our hospitals was unsatisfactory. Our goal is always to provide excellent client service, and your feedback is truly valued.

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12:01 am EDT
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Banfield Pet Hospital bad veternary care

My daughter took our cat in because she was vomiting and losing weight. They did blood work and said she was fine. She gradually got worse and when I took her to another vet she was diagnosed with cancer. They said it was inoperable and she had to be put down. We feel if they had caught it when they saw her, she could have been saved.
Also she was given 5 vaccinations at once and was sick for a week. She was never the same after that. Then she slowly got sicker and sicker and had to be put down.

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Banfield Pet Hospital
Kansas City, US
Sep 15, 2011 5:08 pm EDT
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My apologies, the number is [protected].

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Sep 14, 2011 4:37 pm EDT
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Please feel welcome to call our Client Advocate Team to discuss what happened, the number is [protected]. We are very sorry to hear about the loss of your cat. We know how hard it can be to lose a pet. At Banfield, we consider your pet part of our family, too.

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Banfield Pet Hospital appt mess up

Went in for a comp exam and when I showed up my pet was not scheduled. 2 women came out to help one was in training nad the other woman I had never seen there before was looking at the computer. The ususal girl that is there walked by me and would not help. The 2 women went back to the hospital and something happened that the training girl left and told us that someone would be out to help us and apologized for the inconvenience. the woman left! I have seen a lot of drama in that place and not sure I will be coming back.

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Banfield Pet Hospital
Kansas City, US
Aug 29, 2011 8:37 pm EDT
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We apologize that your visit to one of our hospitals was unsatisfactory. Our goal is always to provide excellent client service, and your feedback is truly valued. I do want to make sure we acknowledge your concerns, to discuss this further please give our Client Advocate Team a call at [protected].

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9:05 pm EDT
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Banfield Pet Hospital downtown fort worth

I highly advise against going to this Banfield location. Dr. Michael James is completely two faced. He acts very nice in the room but I have been sitting in there several times and I heard him in the back yelling at his nurses or throwing what I would call a temper tantrum. My girlfriend took her dog in there one time and said she wouldn't go back because the whole time he was in there he stared at her chest and treated her like she was dumb. Even having a conversation with a few of the ladies that work the front I was told he treats women poorly. So I don't recommend going to him, especially if you are a woman.

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Banfield Pet Hospital lying, manipulative employees

I had the most bizarre, offensive customer-service experience of my life at my local Banfield. I am almost 60 years old, so that is saying something.

The vet saw one of my pets, prescribed meds, and we went home. The pet died almost immediately, before I had a chance to use the meds. I called and asked if I could return them. They said no, use them for another of your pets, and besides, your pet was under warranty, so just get a new one.

I was disgusted by their cavalier attitude and complained to the corporate office. The corporate office instructed the Banfield office to give me a refund. The manager called me, apologized, and refunded my money in full. I was impressed with her kindness, and I decided I wanted to keep taking my other pets to Banfield.

About a month later, I called inquiring for some prescription refills for other pets. I was told they were back-ordered. Every time I called, the meds were unavailable. I would leave messages, but nobody ever called me back. This went on for several weeks.

About six weeks after I first called about the meds, I received a fat, plain white envelope from the postman by Certified Mail. I couldn't imagine who it was from, there was no return address. When I opened it, I was shocked to find it was my pets' records, with a letter from Banfield, basically telling me to get lost.

I called the corporate office again. I wanted to tell them that I understood that they no longer wanted me as a customer, which was fine, but that they did not have to resort to these childish methods, lying to me, pretending they were going to call me back, then ambushing me with a letter in a plain white envelope — were they afraid I would not sign for it if they put their return address on it? It was like some stupid playground game concocted by 9-year-olds.

I was told that the District Manager had APPROVED the letter and APPROVED the method used to send me the kiss-off letter, and that nobody would be calling me back.

I posted about this on another board and was mocked for it.

Having had time to think about it, I still think their behavior is outrageous and unprofessional. If this is how MANAGEMENT acts, what can you expect from the front-office people?

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Katiegirl66
Brunswick, US
Jun 15, 2012 8:31 am EDT

Just Google they're name. This company has over 700 complaints all over the united states. Why are they still in business? My pets are like family and this company is a nightmare.

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Banfield Pet Hospital care of my dog

My dog has hot spots, unfortunately it is a problem some Golden Retrievers have. I had taken my dog to Banfield for years and have been on their wellness program paying for 2 dogs monthly. I went on vacation to Wisconsin and my dog got a hot spot. I called the vets in Algonquin and they are closed until they find a new vet for that location. They refered me to the one in Crystal Lake. I called and they had problems giving me the name of the product they prescribed. (I have it at home on my shelf - I didn't bring it with me because I forgot it) They told me to go get a triple antibiotic ointment and apply it to the area. It got worse! The vet is out sick today and I asked when the vet returns to call me. She said she wasn't sure when the vet would be back in because they are really sick. I am sorry the vet is sick. I am paying 21.95 per month and when I need their assistance they offer me nothing. It is a waste of money to use the Wellness program in our area. The Algonquin store can not keep a vet on staff and the Crystal Lake office doesn't want to help the Algonquin office patients. I thought I would let everyone know what I am going through with this situation. I would have NO DOUBT that this is not an uncommon problem between these 2 stores and the type of service they are offering!

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Linda C Porter
Rochester, US
Feb 18, 2014 8:33 pm EST

Dr. Buck is an awful vet. She rushes through her exams and is very rude to her clients and staff. Do yourself a favor and don't bring your animal to her. I agree Dr. Scoda is far superior to Dr. Buck.

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Linda C Porter
Rochester, US
Feb 08, 2014 6:24 am EST

She is terrible

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CeasersMommy
, US
Apr 04, 2012 11:54 am EDT
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Sam's mom- check out Jefferson rd. vet. hosp! Dr.Scoda blows Dr. Buck out of the water by far. Way better staff all together!

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CeasersMommy
, US
Apr 04, 2012 11:50 am EDT
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Dr. Buck left from what I heard because of her surgical mistakes. Or maybe was fired, I am unsure but she was gone shortly after his 2 botched surgeries. And yes "Sam's mom" she was compassionate and caring. She did go the "extra mile", she came in on a day off 4 us too. But please remember that she was "chief of staff" that is her JOB! She gets paid to do that! DUH! She actually helped me receive a "grant from Banfield bucks" to help me with the cost of the 2nd surgery. But if you are not a good surgeon no amount of money will fix that. I have worked along side GOOD surgeon's and nurses. They do not leave a tourniquet on too long during surgery! That it day 1 stuff in med classes!

And as for the 877 "client advocate" team comment, That is a JOKE! It must be an automatic response to any complaint against them. It is on every complaint against them! And I did call and spoke w/ someone that assured me that someone from the company would call me back and that it would be not forgotten, he gave me his word! well it has been almost 10 months and no call back from anyone at Banfield at all! His word was as good as Dr.Buck's surgical technique!

And check all the issues Banfields from all over the country have! The staff are harming/ killing animals all over the country! Every town w/ a Banfield office inside a pet-smart or a stand alone office(only 3 stand alone Banfield's) have stories as bad and WORSE than Ceaser's. Thank god my dog is alive!

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Sam's mom
Rochester, US
Apr 04, 2012 11:07 am EDT
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Ceasers mommy-I find it heartbreaking to see what you & your dog went thru. I had the OPPOSITE experience with Dr. Buck, Our dog Sam had an allergic reaction to either his rabies shot or another shot he had gotten at another vet. To make a long story short Dr. Buck ALWAYS went the extra mile to make sure Sam was well. At one point when she couldn't be there she had the on duty vet call her at home. I know you won't agree with me that since Dr. Buck has left Banfield I feel as though their compassion has gone, well, to coin a phrase 'to the dogs'. I have been looking for her because I for 1 WANT her to care for my dog. As soon as I find her I know of 2 other people who will take their pets to her as well. I hope Ceaser is doing well. "Sam's mom"

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Banfield Pet Hospital
Kansas City, US
Jul 20, 2011 6:19 pm EDT
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CeasersMommy, we certainly take your accusations very seriously and understand your frustration since we see pets as family too. We are currently unaware of this situation and urge you to call our Client Advocate team to discuss. The number is [protected]. We certainly understand that you feel comfortable at a different vet, and we hope your lab is doing well. We look forward to speaking with you.

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CeasersMommy
, US
Jul 20, 2011 4:15 am EDT
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I am a very upset mommy! I took my boy, a 4 year old lab to the Henrietta, NY Banfield and I he almost died! Your "Chiel of Staff" Dr. Brenda Buck was my dogs vet. And due to a tail injury he needed an amputation. Dr. Buck had him in surgery on Friday 6/29/11 and by Sunday the tail looked horrible. She put a bandage on it to "protect" his tail. 3 days later he had a bandage change and had become so infected he had to have more tail taken off. A day later she hacked at his tail again. 8 days and 3 bandage changes later. (he had been bandaged the whole time. And she did changed them) he had an infected tail again. We took him to another real Vet and she said he needed 1 more surgery to correct his tail. The tip where Dr.Buck had sutured him up was nacrotic. She also said we had a window of about 24 hours before he became septic. We had him surgery that went fine it has been 3 days now with NO issues. The vet that fixed her hack job said that most likely the tip died due to the tournique was on to long during surgery. Some Chief of Staff you employ, what does that say about your staff? I will never step into a Pet Smart or Banfield again! Oh and by the way 8 days after surgery #2 the tip of his tail fell off and left his bone exposed! How can you say that you care about animals when people like that are your chief of staff?

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Banfield Pet Hospital
Kansas City, US
Jul 18, 2011 5:37 pm EDT
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On behalf of Banfield we are sorry to hear that you left one of our hospitals feeling this way. We strive to provide outstanding customer service in addition to great pet care, and we don't like to hear when clients experience anything less. We hope your dog is doing well, and we appreciate your feedback. We want to continue to improve, and hearing your experience will certainly help us do that. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to tell us what happened.

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Banfield Pet Hospital idiots!

I was told to call and make an appointment at this banfield because they do international health certificates when you travel with your pet so I called and asked when I should make an appointment if we are going to be traveling in August. The women on the phone told me I should make my appointment for as soon as possible. So I made an appointment. They called the day before to confirm and I asked if they could find out if the certificate would expire. The women on the phone has no clue and said she would ask the doctor but he was busy. I asked her if she could call me back and let me know... she never did.. By the time I realized she hadn't called me back they were closed. I went there the next morning on my way to work to drop my dog off and asked the women about the certificate expiring.. she said "oh ya.. it expires in 10 days so I would get in the week before you go to Canada... sorry." WHAT THE HECK.. Why couldn't they have told me that when I had called the 3 previous times. Idiots. I was so mad I had to drive all the way back home to drop off my dog and they drive to work. They do not communicate well there.. All the women had to do was ask a coworker and actually call me back. I pay for a monthly plan and every time I go into a banfield I wait forever and they don't give a crap about you. I think I deserve some better customer service. Never going back.

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Banfield Pet Hospital
Kansas City, US
Jul 18, 2011 7:06 pm EDT
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We apologize that your visit to one of our hospitals was unsatisfactory, and we do appreciate your feedback. We understand your frustration and apologize for any miscommunication that may have happened. We will pass along your comments internally, but please also feel welcome to call [protected] to address your concern and to help us improve our overall service.

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OhWowReally
, US
Jul 02, 2011 12:46 am EDT
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Stinks that you had to waste a trip. Next time, just look up that kind of info online. This took me less than 2 minutes to find online:

http://www.pettravel.com/immigration/Canada.cfm

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4:22 pm EDT

Banfield Pet Hospital scam

I recently brought my puppy to banfield and signed up for the puppy program. I was never told any details about the plan other than what was in the brochure. I ended up not keeping the puppy and went back to un enroll and get my $139 sign up fee back. I was told to call corporate. Corporate told me I couldn't have my sign up fee back and on top of it I was going to be charged another $111 for the full retail price of the services because I had missed the cut off by 3 days!

I left a message for a supervisor who never called me back! Nothing was explained to me before I gave them my ATM information and I didn't receive the packet of information explaining these rules until after I had actually signed up and given them my banking information. I don't mind paying for the services that were used but to keep the sign up fee and then charge me full retail after keeping the sign up fee is totally wrong.

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TimD30
, US
Nov 24, 2009 7:40 am EST

I have been a client of Banfield since 1996, the last ten years of which have been at the same Banfield location where the staff has always been great. In early 2009, we adopted a rescue puppy that upon examination was diagnosed with pneumonia and a serious parasitic infection. Thanks to one of the staff from Banfield who loaned us a nebulizer, we were able to nurse her back to health in about 4 weeks, though it was a stressful time.

I became unemployed in Feb. '07, but we have managed to continue the wellness plan for our 2 dogs & 3 cats until June of '09. During October, I received an incredibly nasty phone call informing me that our wellness plans were cancelled and that I owe the company about $800.00. So much for appreciating the customer!

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KarL82
, US
Jun 18, 2010 2:44 pm EDT

Going to Banfield is like buying a car. They start at a crazy amount to see if you will pay the price to get your pet well... then they go back and forth to talk to the the vet. to bring the price down to what you will pay ! Good luck if you go here, I have read nothing but complaints on this place nothing good and all saying the same thing, Money scam. I suggest unless you are looking to catch up on your car buying skills don't go to Banfield. Seek out a good vet. Not a chain of Commission based non caring individuals.

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MK1876
Miami, US
Jan 23, 2011 4:11 pm EST
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I have been scammed with this plan. I was a part of this plan for over two years and everything that was advertised to be included was not included. My pet was supposed to get spayed and instead of the spay being included, they wanted me to pay $160 out of pocket. The inconsistency is present at all clinics because they do not care about your pets, just your money. FUrthermore, I was just told today that my pet was allergic to vaccines, which was not conversed to me at the beginning, which is a huge liability as my pet could of died as a result of there lack of communication. I do not recommend this place to anyone and save your time and money from this expense. There are far better animal hospitals out there.

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Eddy
, US
Feb 28, 2010 2:22 pm EST

The Banfield in Roseville Mi is a Joke. All they care about is money. The female Dr. "M" is a complete joke. She hates her job and does not care about your animal just the money you are willing to dish out for you pet.

Banfield's so called "Vet techs" are not even liscened vet techs at the Roseville location. Banfield tries so desperately to rope you into their "wellness plans". Employees get paid for every pet they enroll. It really does'nt save you much money. After paying the membership fee and breaking down the monthly payments you maybe save a few dollars. It's not worth the money. Just find a real vet. Everybody at that location is a joke. They have absolutely no compassion for you pet, just your wallet!

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Jun 20, 2011 9:45 pm EDT
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Jan,
Please be encouraged to call our Wellness Plan Relations team to discuss your situation. The number is [protected]. Thank you.

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Banfield Overbills People
Staten Island, US
Apr 29, 2011 8:52 pm EDT

The DVM's only work on commission! Report them!
http://www.youtube.com/watch?v=YugT3uDpinA

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pobarjenkins
Minneapolis, US
Jan 24, 2011 2:13 am EST
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If you had the spay and neuter plan, then you shouldn't have had to pay. Though they do offer a non spay/neuter plan, so you should double check.

And if you had anything additional like nail trimmings or take home meds, they will charge you for that.

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K.A.-
Longview, US
Mar 28, 2010 2:55 pm EDT

I worked for Banfield briefly as a collections rep at the corporate office in Portland, Oregon. The post by Daniel is perfectly indicative of the Corporate atmosphere as well. The Wellness Plans are made for one reason only, TO MAKE THE COMPANY MONEY! All day long I talked to people who were told by the hospital that the plan could be canceled at any time. I Know for a fact that the corporate office is aware of this misinformation and deliberately does not advise there hospitals to correct this. The actual production cost of the services provided by the wellness plans is often less than $100, but the “Retail Value” of the services can be in excess of $1000.00. I understand that a company obviously needs to make money, but the markup on these services is outrageous on top of the unethical lack of information given to the clients by the hospital staff (generally speaking) about their options for canceling the wellness plan. In addition to this the billing for the company is all “paperless”. You have to give a credit card to be automatically billed every month. If something happens and the payments aren’t automatically processed for several months the wellness plan is canceled to collections. At this point, even if the “Retail Value” of the services used is LESS than the cost of the plan they are going to send you to IC Systems (a collection agency) for the whole year’s cost of the wellness plan plus collection fees, if said fees are allowed in your state. This means that if you took your pet in to the hospital all you had done were 2 shots and some kind of fecal exam, and later on the payments are defaulted on (sometimes the “automatic billing system” randomly just stopped taking payments for, SERIOUSLY, no reason!) you are going to be sent to collections for up to $400.00. Granted, it is ultimately the client’s responsibility to make sure their bills are being paid, but how easy could it be to miss that 21.95 wasn’t deducted from your account? SOMETIMES the clients will be mailed a letter saying the payments are not being made and SOMETIMES a phone call is generated in the system, but by no means does this happen with every client. I would say it happens maybe 30% of the time. I know, this is all I did all day long for two months while in the Wellness Plan collections department. I have never in my life worked for a company where all day long I had to listed to people threatening legal action. I really believe that it can’t be legal that they cancel the wellness plans to collections for more then the retail value of the services that were used, and I also think this is in direct contradiction with what the actual contracts say. This is one of the worst jobs with the worst company I’ve ever had in my life.

Banfield Pet Hospital In-depth Review

Location and Accessibility:

Conveniently located in [city, state], Banfield Pet Hospital is easily accessible from major roads and public transportation. Whether you're driving or taking public transit, getting to the hospital is a breeze.

Services Offered:

Banfield Pet Hospital offers comprehensive veterinary care for pets. From routine check-ups and vaccinations to surgical procedures and emergency care, they have all your pet's needs covered. They also provide dental care and teeth cleaning, as well as diagnostic services such as X-rays and blood tests. Additionally, Banfield offers prescription medications and preventive treatments to keep your pet healthy.

Staff Expertise and Qualifications:

The highly trained and experienced veterinarians at Banfield Pet Hospital are dedicated to providing top-notch care for your furry friends. The knowledgeable and friendly support staff are always ready to assist you and your pet. Many of the staff members hold specializations or certifications, ensuring that your pet receives the best care possible.

Facilities and Equipment:

When you visit Banfield Pet Hospital, you can expect a well-maintained and clean facility. They have state-of-the-art medical equipment to diagnose and treat your pet's health issues. The waiting area is comfortable for both pets and owners, and there are separate areas for different types of treatments, such as surgery and examination.

Appointment Process:

Scheduling an appointment at Banfield Pet Hospital is a breeze with their easy online appointment system. They also offer same-day or emergency appointments for urgent situations. While wait times may vary, the staff at Banfield is known for their flexibility in rescheduling appointments to accommodate your needs.

Pricing and Insurance:

Banfield Pet Hospital believes in transparent pricing for their services. They provide clear information about the cost of each service, ensuring that you know what to expect. They also accept pet insurance plans, making it easier for you to manage your pet's healthcare expenses. Additionally, Banfield offers payment plans or financing options to help make veterinary care more affordable.

Customer Service and Communication:

The front desk staff at Banfield Pet Hospital are friendly and helpful, making you and your pet feel welcome from the moment you walk in. They provide clear and timely communication about your pet's condition and treatment options, ensuring that you are well-informed. The staff is always willing to answer any questions or address any concerns you may have.

Client Reviews and Testimonials:

Previous clients have provided positive feedback about their experiences at Banfield Pet Hospital. Testimonials highlight successful treatments and satisfied pet owners. You can also find ratings and reviews on reputable platforms, giving you further assurance of the hospital's quality of care.

Community Involvement and Outreach:

Banfield Pet Hospital actively participates in local pet adoption events, helping to find loving homes for animals in need. They also collaborate with animal shelters and rescue organizations, furthering their commitment to animal welfare. Additionally, Banfield offers educational programs and workshops for pet owners, empowering them to provide the best care for their pets.

Overall Experience and Recommendation:

Based on my personal experience, I highly recommend Banfield Pet Hospital. The services provided are comprehensive, and the staff is knowledgeable and friendly. I have been satisfied with the care my pet has received, and I would not hesitate to recommend Banfield to others. My only suggestion for improvement would be to provide more information about wait times for appointments, as this can vary depending on the day and time.

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Contact Banfield Pet Hospital customer service

Phone numbers

+1 (866) 894-7927 +1 (877) 500-2288 More phone numbers

Website

www.banfield.com

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