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Banfield Pet Hospital
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2.3 526 Reviews

Banfield Pet Hospital Complaints Summary

174 Resolved
348 Unresolved
Our verdict: Engaging with Banfield Pet Hospital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Banfield Pet Hospital reviews & complaints 526

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Newest Banfield Pet Hospital reviews & complaints

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1:43 pm EST
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Banfield Pet Hospital injury to pet

My pet (an 18 lb. black/brown Miniature Pinscher) was dropped off at 8:00 a. m. for an annual wellness visit. I was called at
12:05 p. m. to pick him up because he was behaving aggressively and had bit the doctor. I arrived at approximately 12: 20 p. m. As we were leaving, I noticed blood on the dog's face. I returned and asked to speak with the doctor to find out what happened. The doctor claimed it was probably his blood because he had been bitten. I told him I would call once I arrived home to see what the true cause was. The blood was from a small gash on my dog's face. My dog wouldn't even allow me to examine or clean the wound. My dog had to sit in a cage for over 4 hours before being seen. Perhaps this caused the aggressive behavior? A clinic should have a basic understanding of the different types of breeds they serve. I am wondering if this clinic has that training. I asked that this incident be recorded in his file.

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slynn1
Orange, US
Mar 05, 2014 3:49 am EST
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Banfield is known for its inexperienced vets, over scheduling of appointments, price gouging, being uncaring, apathetic, negligence, and rushing care. Find a new vet for your dog.

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10:27 am EST
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Banfield Pet Hospital lousy service with fetal results

I will never bring my pets to this hospital. First week of February my son took our dog to a so call vet. Dr. Dauphin over looked or miss diagnosed the symptoms of our lovely dog she told to came back in two days if the symptoms do not improve, of course we did not go back for the lousy service we received. We took out dog to a different hospital and we were told that is noting they can do about it. We have to put our dog to sleep in part to the neglect of this vet. She could have been more proactive in her approach she could have save his life. So I am going to tell friends and family about this experience and not to bring any business to this hospital.

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Bob_Ducca
Bob_Ducca
Santa Rita, US
Mar 21, 2014 9:21 pm EDT

I too had a traumatic event at a different veterinary hospital. Imagine though, it happened to me, and not an actual animal.

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6:58 pm EST
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Banfield Pet Hospital actions

I had a horrible experience with this hospital, after a recent car accident when their own machine failed to take a temporary debit card after I was told it would. I lost my wallet with all of my id's and credit/ debit cards ect. I was told they would keep my acct open and they didn't they put collections on my acct but my statement although now paid now reads collections I was hurt in this accident as well as my cat and my car totaled I just think this is a despicable heartless company and what makes matters worst I was on my way to this hospital the morning of this accident when a delivery truck rear ended my car throwing me into the car in front of me. never ever will I recommend this company to anyone they still haven't did anything to help me straighten this out they should make my account read fault of Banfield not me they even told my banker their machine would take my payment instead they made it seem on my statement I was the bad one not them oooh makes my blood boil. lousy stinking rotten company to do this after what happen to me. I still have not heard a word from this company

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11:40 am EST
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Banfield Pet Hospital - banfield killed my dog

I took my dog for a routine teeth cleaning at Banfield Pet Hospital at the end of June 2013 — as I had every year several years before. The only difference between this visit and the other visits was that my dog's regular vet was continually unavailable so I opted to go with the vet on duty — What could go wrong. Well, as I learned, plenty. When I picked up...

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10:51 am EDT
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Banfield Pet Hospital attempted rip-off

My pet was in need of a teeth cleaning, at least the last time I took her to Banfield that is what they told me. I called several vets and Banfield quoted me the lowest price of $175.
The vets around me all quoted me from $325 to $400, so I went ahead & made an appointment at Banfield. A month passed and it was time, I had to get up two hours early to get downtown, but since I was saving sooo much money I felt it was worth the extra hassle of also driving a 2 hour round trip. When I got to Banfield they told me the cost was gonna be over $425! I took my dog back home and will let my local vet help me from now on, as Banfield has lost my business forever for their part in this bait & switch operation.

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2:14 pm EDT
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Banfield Pet Hospital care

I just moved here from NY (where the care at Banfield was no better) I took my golden retriever in for renewal of her thyroid meds. the staff was rude and uncaring and I was waiting while for results of her labs. After 40 minutes I was told the lab was sent out and that the doctor would call me in two days with results. I was overcharged as all they did was draw blood and make me wait. That was about 3-4 weeks ago and I have yet to hear from anyone about the lab results. I tried calling three different times and was told the vet was not in and no one else could give me results. So in the mean time my dog is out of meds, feels lousy and I have to take her to a more responsible vet to have everything done again. This place is a joke and the staff and doctors could care less. I will never go there again for anything!

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mstev003
, US
Nov 10, 2021 8:32 am EST

We are residents in Florida and Ohio. Joined Banfield plan for wellness and day to day needs. Also hope of sharing records between locations. Turn over of vets at their locations results in unnecessary appointments to renew prescriptions. Locations are over booked and in some case referring us to other Banfield locations an hour away. Today we called on our sickly 12 year old golden and was told best they can do is a week out and if he needs to be put down we will need to schedule that a week out. This is a disgusting, overwhelmed un-empathetic and negligent business model .

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8:10 am EDT
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Banfield Pet Hospital unauthorized pet plan renewal

I originally purchase a pet plan for my Rottweiler when he was just 8 weeks old. I was told by the staff that the plan could save me thousands of dollars, so I signed up. After many visits, I saw that I was not saving very much at all, only about $5-10 per visit. I actually found a local vet closer to where I live and the prices were great. In the meantime, I had a couple of months before my pet plan expired. I continue to allow Banfield Pet Hospital to take their monthly fee from account until the expiration date of my plan. I personally went into Banfield Pet hospital and told the staff member to make sure that they cancel my pet plan because I had found a very good vet and the prices were very much affordable. The young lady told me that the plan does not automatically renew, so I thought I had nothing to worry about. After checking my credit report approx 10 months later, I see that Banfield Hospital has placed my account into collections. I have disputed this with the credit reporting agency and still this has not been corrected. I have contacted Banfield Hospital and still nothing. This situation angers me because I never gave anyone at Banfield Hospital the authority or the ok to renew the pet plan. I feel ripped off and now I am suffering because my credit score has dropped as a result of this and Banfield Hospital has been of no help to resolve this issue. I have also written their corporate office and no response . It has been another 3 months... I would never recommend Banfield Hospital or their pet plans to anyone!

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12:16 pm EDT
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Banfield Pet Hospital improper care and treatment

Called October 4, 2013 to schedule appointment the following day because our 14 year old cat, Abby, appeared to have a large hair ball that she was unable to get up. Appointment was scheduled by Justin for 2:00 PM, October 5, 2013; we were not a walk in. Once there, no one even asked about the cat before they started talking about purchasing different plans with Banfield. We tried to explain we were not there for any reason other than for our cat who by now was obviously in distress and was breathing very raspy. We told them Abby had not eaten anything nor did she drink any water as she was unable to swallow. The different plans were brought up several more times. Finally they said they would "examine" Abby and after the examination we were told she did not have a hair ball, but she was not well. So, okay, if it is not a hair ball, then why is she not feeling well. We are told they do not know so they need to do blood work and a urinalysis. We asked if they shouldn't do an
x-ray since it would show if she had a hair ball obstruction, they said no, this is not a hair ball. It was explained to them that we came to Banfield based on Angi's List as their prices were very reasonable at which time we were told it would be around $300 for 2 tests! We asked why do two, why not do one at a time and if the one tells us what is wrong, then we do not need the second test. They said it cannot work that way. Can't an x-ray tell us? Again, we are told there is no need for an x-ray. So they did blood work and a urinalysis. After 20 minutes or more they came out and said the blood work was "all over the place" and it was "loopy", whatever that meant. The urinalysis indicated Abby had a bladder infection and her one kidney had infection, the other kidney was perfectly fine. They also said she was dehydrated which we already knew since she could not drink water due to not being able to swallow...we already told them that when we got there. The vet says to take her to an emergency clinic and have her hydrated with IV's. We asked why he couldn't do it and what good it would do anyway if she cannot swallow water. We would have to keep her on IV's if she cannot swallow. He said he would give her a subcutaneous injection where they inject her with fluids. We have had this done to several animals so we knew what it was about. They took Abby in the back and in 15-20 minutes brought her out and said our bill as $309! We were given a medication for her bladder and kidney infection. As we were leaving we asked why her breathing was still so bad. They never addressed that. Now they said she has a lung infection so here is another medication, it is another $30. We also asked where they did the subcutaneous injection since there was not a lump on Abby. Usually there is a large bubble where the fluid sits and it takes a couple hours to disperse her their skin. They claimed it already dispersed in 15 minutes before they brought her out to us.
They then printed out several pages which when read seemed to be about someone else other than us and Abby. This print out indicated parasite (flea) infestation...ABSOLUTELY NOT! My cats are treated constantly for fleas and Abby did not have one flea on her much less an "infestation". It was as if this was a boiler plate print out that just randomly selected various symptoms and conditions. It was generalizations and incorrect information that supposedly was told to us by the Vet. We were told the next day that WE refused an x-ray. This as totally inaccurate since WE were the ones asking for it.
So, regardless, the next day, less than 20 hours after the appointment, Abby was still breathing poorly through her open mouth, took a strange breath, made a raspy gagging sound and fell over. She was dead. We did not know at the time she was actually dead and went to her side and her mouth was open and there in her throat was an obstruction that sure looked like a hair ball. She was definitely dead and she was only 14 and this should not have happened.
We called Banfield Monday only to be told by the Office Manager that we refused the correct treatment based on the printed notes. She was rude, just as the rest of the office. I am not sure how we are going to proceed but we are going to attempt to at the very least get our money back. The cost of just the appointment was TWICE the amount stated on Angie's list in February of 2013 so in less than 8 months, their appointment fee has doubled! DO NOT GO TO BANFIELD. This was such a mistake I cannot believe I was the reason we went there. They are more concerned about selling their Plans than they are about the health of our pets. Terrible experience.

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kathy Desalvo
Wexford, US
Jul 20, 2015 3:37 pm EDT

I feel Banfield does a wonderful job with my three pets

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7:26 pm EDT
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Banfield Pet Hospital incompetent and greedy vet care

My grandmother and I took my cat to the Banfield Pet Hospital in Milford, Ohio on September 7th, 2013 at 10:45 a.m. He had not urinated all morning, nor had there been any urine in his litter box on Friday. We believed he had another urinary tract infection since he has had a history of them starting 4-6 years ago. We believed that treatment would be the same as in the past where they weigh him, perform a physical exam, an exam of his urine, and prescribe him antibiotics and perhaps a special food for a few weeks. However, that is not what happened and this is my account of events from that day.
There was some initial confusion upon intake because I thought my mother had scheduled his appointment that morning at Banfield since I had gotten him a Wellness Plan through them, but she had actually scheduled it at his old vet. Since his old vet closed early on Saturdays and was much further away, and we were already at Banfield we chose to stay there, especially since the treatment was so simple. However, if I had known the severity of his illness then I would have tried to make it to his old vet before they closed instead of staying. I had already filed a complaint against Banfield through their client advocacy center in June 2013 for the following reasons: it took sending them his records 3 times before they would input them, they gave him a vaccination booster he did not need because of their lack of records (and made me bring him in on an extra trip), and when I called to verify an appointment the person who answered the phone told me he needed a parvo shot and they did not deworm him when they said they would (it was not in the records but was on the bill). The veterinarian said that it was a new staff so she was still training them and working out the kinks but the lack of communication and knowledge was so disconcerting that despite getting the Wellness Plan to have his teeth cleaned, I would not schedule the teeth cleaning because I had seen a lack of competence and did not feel comfortable with them doing the cleaning.
I did think that the vet was capable of prescribing an antibiotic and there wasn’t much that could go wrong so I went ahead and took the drop-off appointment they offered (since they had no scheduled appointments available that day). And although that was a selling point of their Wellness Plans that they offered drop-off, weeknight, and weekend hours, I found out they were going to charge $25 because it was not covered by the plan. The medical authorization form I signed at in-take clearly stated that if treatment was to exceed $50 then I was to be called for authorization of any treatment, or if they could not reach me then my mother, could make decisions for my cat on my behalf.
They also wanted me to sign a paper that if he had fleas, they could treat him with Capstar for an additional fee of approximately $20. I did not want him treated with a flea medicine that I had no knowledge of since it could react negatively with his current flea treatment or with the antibiotic I thought they would prescribe. Instead of simply signing the paper, I wrote “Do Not Treat” in large print and then signed and dated the form. I also signed the digital keypad to allow them access to the Wellness Plan, (or so I was told that is what I was signing). The digital keypad only has a box with an x and a line so there is nothing to tell you what you are signing other than the person checking you in at the time. Apparently though this is where they are supposed to inform you about what you are authorizing and that there is no overnight hospitalization available through Banfield. We were not told any of this; we were only told that the vet would see my cat as soon as possible and call us about treatment.
The vet called me at home at 1:45 p.m. after she examined my cat physically. She told me that it was not a urinary tract infection but a urinary tract blockage. She said it was urgent that they removed the blockage immediately because his bladder was completely distended and as hard as a baseball. She said she determined this by palpitating his abdomen and by our statements that he was not urinating. She said that if the if the blockage wasn’t removed soon then he would die. I began to cry because I had not realized that he was so seriously ill and that it was possible I could lose him. She said that they could do the procedure there but she failed to tell me that that could not provide care or hospitalization he would require afterward. She described the procedure as inserting a catheter and flushing out the blockage so they could empty his bladder. They would also run tests on the urine to determine what caused the blockage, crystals or a mucous plug. She then told me that they had calculated that the procedure would cost $596. I wasn’t sure I wanted them to do the procedure and I wasn’t sure I could get the money so I told her I would call her back in a few minutes.
My grandmother, who was with me at the time had overheard the conversation, or at least my part, and filled her in on the rest. I was trying to calm down and decide what to do so I went to find some tissues. While I was doing that my grandmother had called Banfield back and told them to do the procedure. If I had had a chance then I would have called my Mom or tried to get a hold of his old vet for advice first to get advice or a second opinion. My grandmother was unaware of my prior problems with Banfield and these employees in particular but she was trying to help since I was so upset.
And even though my grandmother had identified herself clearly and was not authorized to make the decision, the vet accepted her authorization and performed the procedure. We were called a little while later and told we had to pick him up by 4:45 p.m. because they were closing. At this point, both my grandmother and I were completely unaware that they had no night-time hospitalization. Nor had we been made aware that cats who suffer from urinary tract blockages require such hospitalization afterwards.
When my grandmother and I arrived to pick him up, we were ushered into the exam room farthest to the left. The veterinarian, came in and told us that everything had gone well and the catheter was flowing well. She came in alone and both thick wooden doors were closed for privacy, (so I do not understand how as they are claiming, that the vet assistant that was supposed to be prepping my cat to go home overheard anything, especially with such a soft-spoken person). She said she had flushed his bladder several times and that the substrate was really gritty, like sand. She said they were running tests to determine what kind of crystals had formed the blockage but they did not know what they were yet. She told us he was “an extremely sick kitty and if we had not gotten him in there, he would have been dead by tomorrow”. She told us that one of the tests that were complete was a test for BUN level and that his was a 130 when the normal was only 29. She did not fully explain what this BUN level was although I did discover what it meant later on in this process. She said she was sending him home with some pain medication in syringes and a prescription. She said because the prescription needed to be compounded, the only pharmacy close by that it could be filled at was Hill’s Pharmacy in Milford but we didn’t need to worry about getting it tonight or tomorrow, if they were closed.
Then the vet said we would take him home and bring him back tomorrow for IV fluids at 10 a.m. when they opened and that the catheter would stay in for 4 or 5 days where we would have to bring him in a second time. When my grandmother started asking her how we would care for him in that time, the vet became flustered. She suggested we confine him to a small room, like a bathroom or closet, because with the catheter constantly leaking, it would stink and he would need to be monitored. She did not tell us that he should not be moving a lot with the catheter in or how to monitor urine flow. When my grandmother questioned if he needed to go to an emergency facility, the vet said only if you see something wrong then yes you need to take him but she did not refer us to a facility. So we asked what we should look for and she said lots of blood coming from the catheter. When my grandmother asked why they didn’t provide care after surgical procedures and why they didn’t inform us of this before they did this, the vet said that because they were in the Petsmart building, they could not monitor the animals overnight. According to her, the building is locked and alarmed at night which prevents them from having access to the animals and from the way she said it; that was common knowledge. She said we could leave him there but there would be nobody to watch him.
My grandmother said then they are not a “Pet Hospital”, because hospital implies that you provide 24/7 care for the patients in your care. the vet said no it does not and that they could still perform surgical procedures even if they did not have after-care facilities and are not open overnight to monitor the animals afterwards. This debate did start to become heated between both of them and my grandmother said “well, that is not a hospital then”. The vet became irate and said, “Well, I would be happy to refer him elsewhere.” And then she stormed out of the room. This was the only mention of a referral made and it was not to emergency care or that emergency care was absolutely necessary with the level of toxins in his bloodstream. This flippant response is not what I would call notification that my cat was in serious need of remaining on IV fluids for several hours following the insertion of the catheter, which we later found was an absolute necessity for his survival. She didn’t even provide the names, numbers or addresses for the 24 hour emergency centers in our area, let alone a written referral or records that we could give them if we needed to take him.
A few minutes later, one of the veterinary assistants, entered with my cat in his carrier. My cat's head was facing the back of the carrier so that all we could see was his tail right inside the metal grate. He was not moving even when we stuck our fingers in to pet his tail. The vet assistant went over the medication in the bag again quickly and asked if we had any questions. We asked if my cat could move around and he said yes but to keep him in a small area. (Later, we found out it is better to keep them as still as possible to prevent the catheter from becoming dislodged, something they neglected to mention but apparently the medical director for Banfield knew and shared with me.) He asked if we had a playpen and we said no but that we could go get my grandma’s old dog cage. He said that would work. We asked if we should take my cat with us to go to her house and get it or if we should take him home first then go get it. The vet asistant said it would be fine to take him because he wouldn’t wake up for another few hours yet. We thought it was strange that they would send my cat home even though he had not awoken from the anesthesia yet but neither of us had much experience with animals that had undergone surgical procedures and did not know how long he would be out.
So we left with my cat completely unresponsive, presumably from the anesthesia and expecting that he would wake up soon. It took about an hour to drive to my grandmother’s house, get the cage from the shed, and get back to my house. Once there, we quickly assembled and cleaned the cage and then laid towels in the tray to catch the urine. We opened the carrier door for him to come out but he was still not moving. Since we wanted him to get out easily, I unscrewed the top of the carrier from the bottom so all he had to do was stand and walk out instead of turn around and try to crouch through the door. I placed the bottom of the carrier with him laying on it in the dog cage and we waited. I did notice there was not any urine flowing out of the catheter but there wasn’t any blood flowing out either so we thought maybe the catheter would leak when he tried to sit up or move.
At this point, we could see that he was trying to wake up but he could not seem to keep his eyes open all the way or even keep his head lifted. When he tried to get up he could not get his feet beneath him and his head kept lolling to the side. My mother and nephews came home from their soccer games and my Mom looked at him and said, “That isn’t right. He shouldn’t be out still.” She told me to get on the computer and look up directions to the emergency vet on Red Bank. I did but then I remembered seeing another emergency vet on Kemper Road listed on the window behind the Banfield check-in desk. She told me to try that one because it might be closer. So I looked that one up and got directions to the Care Center.
I didn’t even have time to print them out though because he shuddered and his head fell to the side and his mouth was sort of clinched. His sides were no longer rising and falling and we knew he wasn’t breathing anymore. Everyone was shocked for a second then everyone was screaming and crying; my little nephews were very upset. My Mom told me to get him because she has a bad knee and couldn’t get on the floor like that so I rushed to the cage and pressed his side. I tried shaking him a little and lifted his head but he didn’t move at all and his eyes had completely rolled back in his head. I petted his side and called his name and suddenly his eyes came back down and he started breathing again. My mother grabbed the phone and called the Care Center to let them know what had happened and that we were bringing him in immediately. I took the bottom of the carrier out of the cage with him on it and set it on top of the cage. I scribbled the directions down on the back of his paperwork while my mom and grandma got their keys. We decided that my Mom and I would take my cat and that my grandmother would stay with my nephews and try to calm them down at home.
My cat continued to stay semi-conscious in the truck and remained breathing all the way to the Care Center. We petted him and talked to him the whole way to try to keep him awake and alive. I hadn’t even bothered to get the lid to the carrier because it wasn’t necessary since he could barely move. When we got to the Care Center, a girl came out from behind the long desk and across the waiting room and took the carrier bottom with Gambit on it straight back to the hospital. She came back a few minutes later and said the vet had dropped everything and was working on him now.
Once the emergency veterinarian, had stabilized him, she came to talk with us in one of the exam rooms. She told us that he was on an IV and that the catheter that Banfield had placed had clogged with blood. They had cleared the clog so that it was working better now and that his bladder which had fully distended a second time was emptying. She asked about the surgery, where and when it was performed. She appeared distressed when we told her this was how they sent Gambit home and that he had not been fully responsive since before we dropped him off at Banfield. She asked if the vet at Banfield had said anything about the surgery or the urine tests and I told her what I could. When I told her the BUN, she looked flabbergasted and looked down at the file in front of her. She said “Okay” four or five times and made a note of it. We could tell she was a little dismayed even though she tried to cover it and this she briefly explained what the BUN number meant. It was this point that we realized that he should have been on an IV for at least 12-24 hours to clear all the backed-up toxins from his kidneys. The emergency vet walked me through the treatment and how they would measure input and output from the IV and the catheter. She said they could use the pain medication he already had been given, and fill the prescription he had been given, (although they ultimately decided to give him a different medication). We got to go see him before we left the Care Center and he was already laying upright in his cage. His eyes were not as milky and were wide open just from being placed on the IV.
Unfortunately, the next day I received a call from another emergency vet saying that the catheter was not “positionally correct” and that it needed to be redone to help my cat recover. He said that he believed that he could redo the catheter safely at this point and that it would help his urine output which was lagging behind the fluid intake. I authorized him to proceed and he called me back within a couple hours to tell me that my cat had made it through the procedure okay and that he was already awake from the anesthesia. He did say that when he placed the first replacement catheter, he took an x-ray and realized it would not be as effective because my cat was so long that it did not reach the bladder. However, he was able to place a longer catheter while he was still out and that this one was working a lot better than the old one. My cat remained hospitalized until September 10th on IV fluids to recover, the catheter remained in place until the morning of September 10th and he was monitored all day before being released that night. He is now home and recovering well so far under the guidance of his old vet and a new colleague.
I believe that my cat suffered from being in the incompetent hands of the Banfield vet. For one, if she knew that the proper treatment for blocked cats included several hours of IV fluids, (which every other vet I talked to did and every article I read on-line insisted), then she should have recommended before the procedure that I pick him up from Banfield immediately and take him to a 24 hour facility for treatment since she knew that they could not provide them the same day. She had a second opportunity to inform me that he required IV fluids when we picked him up after the procedure. However, she once again failed to do so. She did not write a referral to take him somewhere else for the IV nor did she provide us with an IV to take home. (My grandmother has been giving her cat an IV 3 times a week for the past several weeks and could have done it herself if she had known he needed it). It is the veterinarian’s job as the expert to inform pet owners of what their pet needs in regards to treatment are and to inform them of all possible dangers. By neglecting to tell us that my cat needed these IV fluids, she nearly killed our cat.
Furthermore, she did not stop to make sure the catheter she placed was positioned properly to give him the best chance for survival. Since my cat did not move at all following the procedure, the catheter could not have been dislodged by his movement but had never been placed correctly to begin with. She claimed to express the bladder but I find it hard to believe that if she had then she would have noticed the catheter was not long enough like the other vet had and corrected the error. The fact that she did not leads me to believe she did a very half-assed attempt to correct the problem for no other reason than to make money for Banfield and herself. The improperly positioned catheter and placing a catheter that was too small is also what probably caused the catheter to clog so soon after being placed. Lastly, if the vet had monitored my cat after the procedure or even attempted to oversee the two lab assistants that were supposed to have been monitoring him after the procedure, then she should have noticed that the catheter was not working properly. There was no urine on the towel in his carrier so the catheter had clogged while he was still in her care but nobody noticed.
Needless to say, the vet will not talk to me and I believe she knows she messed up. She performed the procedure and then sent my cat home so she could go home and that is medical neglect if not malpractice. Even after her assistant, who had called me the next day to find out why my cat had not shown up for his IV said that she would call me back to talk with me, she did not. Instead, they began to try to cover their tracks. When I requested the medical records, they initially refused to give them to me and I still have not received copies of the authorization forms. According to them, the authorization forms were sent to corporate for storage because they have no room to store such paperwork although they managed to provide one I signed in May of this year. The records I did receive, are so full of holes that the information in there is unreliable at best and useless at worst. All of the surgical and post-op monitoring data was “accidentally” deleted by a supposed software glitch. There are no notes on my cat's monitoring other than he was monitored the whole time and he was fine. Other obvious signs of records tampering include that some entries have been omitted from the records and time coded entries say I declined after-care before I even knew what was wrong with my cat (denied on Sept. 7th from 10:40 a.m. to 1:40 p.m. and not on Sept. 8th after 11 a.m. - my phone records can back me up here). They still can’t give me proof that he received the Convenia antibiotic shot or who administered it and I need that information for his current treatment.
In short, the vet either did not have the basic medical expertise to know how to treat a blocked cat or she did and she didn’t bother to utilize it. Either way this shows a level of incompetence that cannot go unnoticed or this will happen again. I do not know if the two vet assistants are certified or not since they have refused to give their qualifications (I found out they are not) but if they are then they need to be held accountable for their actions or lack thereof for the sake of other pets that may fall under their care. I do not want another cat to suffer needlessly because Banfield is not providing adequate care for pets in emergency situations. Banfield is in business to make money and not care for pets, they should not even be considered a vaccination clinic. They hire untrained vet assistants whose sole purpose is to sell you Wellness Plans and services you don't need and who can't even monitor a hospitalized pet. Furthermore, they charged only a couple hundred less for the same surgery that I got at an emergency clinic, the majority of my expense came from hospitalization following their botched attempt to make my cat well. They have you sign things digitally so you have no idea what your signing and therefore, cannot give informed consent. Even though they almost killed my cat and I am refusing to ever take him back to Banfield, they want me to continue paying his Wellness Plan or pay much higher to cover the price of services they boosted to make money off of me and not for the care of my pet. I have tried asking for records and a refund and all I get is referred to the local General Medical Director who hasn't helped rectify this at all. So I am begging everyone, please do not take your pets to this Banfield or any other because it is not worth the heartache and while my pet survived his experience, the next one might not. You don't save anything by going to them but you might save your pet by going somewhere else.
***This is a modified copy of the complaint I sent to the Ohio Vet Board. I have edited the names out but if you would like the name of the vet or her assistants I am more than happy to provide them in a private message.***

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Banfield Pet Hospital was told something

called Friday Aug 23 in the afternoon to see about my dog getting his rabbi shot, the woman told me they do a walk in clinic on Sunday 12-2 for $15.00 a shot they didn't charge an office fee. I took my dog there on Sunday at 12 Dr.Teets and Robert said I couldn't do that because I already was there once. I was told it was a walk in clinic nothing about you have to be new, I wasted my whole day waiting to go as well as 3 days, I could have gotten him him somewhere else, I spoke to the manger at Petsmart where the clinic is he didn't even know about the policy changing as far as on the newcomers.My thing was I should get it done for the $15.00 with no office fee because that is was what was told to me, they both were very rude to me and embarrssed me in front of my daughter as well as other customers, it is not my fault that their employees didn't know what was going on with the new policies, I SHOULD be able to go back and get this service for what I was told.

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lizzycaple
mount joy, US
Aug 25, 2013 8:04 pm EDT

I agree. A verbal agreement by an employee representing their company is as good as the manager himself making the statement. Any good manager or owner would know that. The customer always comes first.

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Banfield Pet Hospital don't care for your pets well being

After having both of my dogs on the wellness plan for 6 years now I will say after today's experience I will NEVER bring my pets to this vet again! I had my first ever emergency visit for my dog as she got into the trash last night and started to profusely vomit and did so for sometime. I called at 11:40 to see if they could see my dog, they asked if I could make it there by 12:30. I said yes as long as traffic is bad since i drive over 25 miles from the eastern shore of Maryland to Annapolis and yes my dog vomited in my car during the drive. i walk in the door at 12:43 due to a back up on the bridge as I explained to them. The receptionist asked my name then asked me to hold on a moment and went into the back room, my dog at this time was dry heaving in the waiting room. :-/. We she came back out she informed me they could not see my dog because they were going to lunch and I could wait if I would like but after they got back from lunch I would have to wait a couple of hours due to other appointments. She instructed me I could take my dog to the emergency vet center down the road if I would like. They are lucky I had my three children with me when she informed me of this. I calmly collected myself and walked out that door and will NEVER step foot in there again. As I was waiting at the er vet I called to cancel my optimum wellness plan and the gentleman I explained the situation to was at a loss for words at what they said to me. He was very kind and I will be calling back Monday to file a formal complaint. I am happy to say the very kind vet at the emergency room got fluids in my dog who was dehydrating and gave her anti nausea medicine so she would stop vomiting. She is now resting comfortably and has had no more vomiting. I am writing this review to warn others how they may be treated in the event
Of an emergency with your pet. The sign on the wall that states sick and injured pets will be seen first is a bunch of bull. They just won't see you at all and send you down the street.

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Banfield Pet Hospital services not done

I unfortunately had to take my pets to the Mohegan lake location several times. When my pets first joined the wellness plan they joined at this location, When I finally made up my mind to leave this location I had called and wanted my three dogs medical records given to me so I could give it to our next vet. I called several times and asked that they fax the records to me. After several attempts today I finally know why they had refused to send them to me. I looked over my pets medical records and noticed of the four years I was bringing my pets to this location no blood test, heartworm test, stool tests, urine test results were listed on their medical records. I called several times and told them that my pets records were incomplete. No one at this location had any answers for me. I've been paying for a wellness plan for 4 years where did all those results go. I ran into a problem with my new vet hospital I wanted to pick up heartworm medication and the new office told me that they had no current heartworm test results. I showed the office manager at my new vet office the invoices and records I was given by this Banfield, she told me I was definitely charged for it but I had no results, therefore I had to either not get heartworm medication from them or I had to pay for another one. To keep my pets up to date with the heartworm medication I paid for it again and also was told that my pet tested positive for Lyme disease. I wonder how long my dog had lyme disease but cannot tell if he was truly ever tested at this Banfield because my medical records showed no results.
A year ago I had dropped off my dog for a dental cleaning they told me the reason why i needed to drop off my pet so early in the morning was because they wanted to do pre anesthetic bloodwork, but no bloodwork results were in my medical records I received!
The real disturbing part that I cannot believe is I know someone that worked in this Banfield, she told me that there were times they didn't even run the bloodwork. She told me she was asked to run bloodwork on animals that had appointments months ago. She would find blood tubes with animals names on them just lying around, not even stored properly. One time they asked her to run a blood test for a puppy that already had surgery a month before. This puppies owner was told that they would do bloodwork the morning of her scheduled surgery as a precaution. That bloodwork was ran a month after surgery was performed, now her puppy has liver issues that probably would of been caught earlier, if they had followed protocol. One of my co-workers also told me about the Banfield in Connecticut, she said she received a letter stating that her dog needed to be revaccinated for fear that several dogs never received the proper vaccines, saying they had administered a half doses at times.
Don't go to any Banfield location, something isn't right about all this stuff I'm hearing. She said she had spoken to many owners at the Connecticut location whom are afraid that their animals are being over vaccinated because of Banfields issue with not keeping correct and accurate medical records. If an animal received a half dose they should have medical records stating it, and should the owners have paid full price?

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Banfield Pet Hospital up selling

We are visiting family in Minnesota for the summer from Henderson, Nevada & have used Petsmart for buying what we need for our two beagles that are six years old & I saw they have a vet there so got home & both the dogs have an ear infection so I made an app. yesterday for this morning Wed. July 17, 2013. Got in to see the vet & she didn't care that they have an ear infection. She looked the boys over & said they need their nails trimmed checked their teeth & said looks like they both need a dental cleaning & felt Goose's underneath & said I feel a lump come feel (I never felt anything unusual) Should have a needle bi-opsy to see what that could be & (she) Dr..Sarah Marx. My husband spoke up & said we have a vet @ home in NV we just need to get their ears checked & get the right meds perscribed. She left the room to let us talk about it & the nurse came in & gave us a bill of what it would cost for both dogs.The nurse stood there & looked @ us like we were crazy. I said we live on a fixed income & the dogs are in good health but I know they have an ear infection. She then gave me the bill for $872.14 for both dogs. I said you don't understand. They have an infection & we need the swab test done in their ears & then we need the rx's for their ears. She would not let us get anything done. I told her we don't need all that other stuff done & we came in & now have to pay for the dr. appt. & never got the problem solved. She gave me the paperwork & said sorry. So went spent all morning trying to get help for our poor boys Maverick & Goose had to pay for the office visit. We spoke the the nurse whom checked us out & told her our concerns & she said thats because we are corperate. I will tell all my family & friends about the very horrible care there. So they took our money for nothing? Now I will take them to a real vet not that is attached to a store/Petsmart. SHAME ON THEM.

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Johnhannav1
Nanuet, US
Jul 25, 2013 5:29 am EDT
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I worked for this company and every doctors goal is to make the most money out of every appointment they see! At any Banfield doctors get paid a set salary, in order to keep getting a high salary they need to produce a high revenue per client. If they do not produce doctors salaries will be cut! Most animals that come in are on Banfield Wellness Plans which means a lot of their preventive care services (example: vaccines, dewormer, HWT) are included, so Banfield corporate puts stress on the doctors to use all of the services provided on there wellness plans right away, and also add other things to the estimate. Field management and medical directors judge quality of care one how much per client revenue a doctor can produce. Doctors are looked down upon if an appointment turns into producing no revenue.

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Banfield Pet Hospital price gougers!

I figured that they would be more price friendly than my original vet. I played the fool into them. The whole place is a sham and guilt you into your pets health and dig deep into your pockets. The vets are hit or miss, three times it was a miss. My original vet is actually much more reasonable and caring. If you are a seasoned pet owner or just starting out as one, don't go there at all. Shop around for a local doctor, just like you would for a human doctor.

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jackson E
St. Louis, US
Jul 19, 2013 4:09 am EDT

Most Banfield clinics have issues. I still got billed after my year policy was up. Then to get them to take care of it needed original documentation that I could not find from a year ago.

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Banfield Pet Hospital banfield killed my dog

My chihuahua/dachshund mix went in for his routine comprehensive exam and teeth cleaning. Something he has had done every year for the last 4 years. When I picked him up, he was breathing a little heavy. I didn't think anything of it until the next day when he was clearly having a hard time breathing. I took him back to Banfield and they x-rayed him and "thought" he might have something in his lungs. They were getting ready to close so they rushed me out and told me, "if he makes it through the night" and he is still having a hard time, take him to the emergency vet clinic. They gave me directions to the emergency vet clinic but none of his records or the x-rays they had just taken. My mind was racing at this point. I was driving home and decided to just take him over to the emergency vet clinic. He was immediately admitted. They took x-rays at no charge to me so they could see what was going on with him. They saw some cloudiness so they put him on antibiotics and put him in an oxygen cage. Of course, when they tried to call Banfield there was no answer. Long story short, my dog never got out of the emergency vet clinic. They did everything they could for him. He went in on a Sunday and died the afternoon of the following Sunday. Don't waste your money on the Banfield wellness plan -- it is a rip off and they care nothing for your pets. Get a pet insurance policy for your pet so that you are covered no matter where you take your pet. I am heartbroken. He was only 8 years old. Banfield killed my dog.

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Banfield Pet Hospital mistreatment of pets

My great dane had been going to Banfield since she was 9 weeks old. She received all her shots, spay, and routine care from them for almost three years. We even purchased the insurance. However, when we needed them most, they let us down. My dog was vomiting large amounts of pure blood. She had done it four times throughout the night and once in the morning. We took her in and the stuck her in a crate and told us they would get to her when they could. Since we just walked in, we tried to understand and said nothing. Several hours later, they called us and informed us that she was dehydrated and need immediate IV fluids and an x-ray as they thought her stomach was flipped. I explained that we would have to pay the next day as we knew that my husbands disability check was being automatically deposited. They told us before they would start treatment, we would have to pay them $500 up front. Remember she was on her death bed according to their vet. Several times I explained about the bank deposit the next day and the fact that I had pet insurance. They still would not treat her without $500. We found a vet that was willing to take payments from us, a vet who had never seen her before. So, we picked her up and took her to the other vet. When we picked her up, she walked out on her own, not being on her death bed. We took her to the new place where the doctor checked her skin turgor for dehydration, she was normal. He checked her stomach for tenderness, no pain. He checked her for blood in her throat and rectum. No signs of blood in either place. He said she had a lot of foam in the back of her throat. He gave her a shot of Vitamin K, script for antacid and antibiotics, diagnosed her with having been poisoned, charged us $40 and sent us on our way. She has been fine ever since. I suppose I should be greatful that they were such sticklers about the money because it saved me $500. However, I work in the medical field and if the doctor I work with treated his patience the way my dog was treated he would be sued for malpractice. I guess its a good thing she isn't human. I think this is an injustice and it should be dealt with. They should not be allowed to treat an animal like that

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Banfield Pet Hospital horrible quality

I recently had a kitten that passed away due to their inadequate care, the very evening their "doctors" released her back to me to go home. They only examined her for an hour before sending us on our way with some medicine. My kitten was so sick she could not hold herself up, but they insisted that they did not need to keep her overnight. They then sent a sympathy card for a boy kitten named Willie. HER NAME WAS LILY. Still am so shocked at this complete and utter lack of attention to details...most likely the very reason my girl passed away only four hours after being released. Bottom line -- if you love your pet, spend the extra money and take them to a real vet. Who knows, it might be your precious pet dying the very night their "doctors" see them.
Also, I then called to complain about the card and did not even receive a simple "I'm sorry".

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2:51 pm EDT
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Banfield Pet Hospital unprofessional

This is a follow up to the complaint I filed yesterday. I contacted Banfield customer service via their website and submitted my complaint. I got an auto reply email stating someone would get back to me within 48 hours. Well they did! The vet who misdiagnosed my kitten calls me and proceeds to defend herself and her exam/diagnosis of my kitten. She said she called me because I filed a complaint on her. I told her the one thing that was absent in her call was a simple apology. I told her I couldn't believe she would call me to defend herself and to tell me she "would never apologize" for doing nothing wrong.

What the heck? Banfield needs to wake up. Send a form letter, have someone from corporate call, but don't have your defensive vet call me to defend herself for 10 minutes. It was like speaking to a sullen child. It was very clear she was only calling because some higher up told her she had to! The only thing they neglected was to tell her to keep it short and sweet and don't tell the owner of the kitten you almost killed that you will never apologize!

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slynn1
Orange, US
Jun 21, 2013 9:10 pm EDT
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I was not impressed with Banfield either. I took my cat there when she had a URI infection. They gouged me financially, and the medication they prescribed for her did not work, and made her worse. I took her to a discount vet clinic run by a local animal shelter, and he prescribed her medication that helped her for a fraction of the cost. Find a small vet that is not associated with a large corporation. I find these vets care more about animal health than finical gain. I have found a local vet that charges a fair price, and my kitties are given excellent care.

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sixtoes
san diego 92104, US
Jun 21, 2013 6:55 pm EDT

abertson store on 4471 university ave san diego ca 92105 I been getting my prescriptions fill at that store for 15 years when I ever ran out they would give me a couple till my tar would come in my prescription ran out! I try to get a couple till my got approve like a couple times before but the new blonde woman that started there said I had to wait a couple of days till the tar came in that never happen to me I told her I didn't have any I ask her to front me 3 till I get approve today is the 21 ST my prescription is on the 25 ST been going to that store for 15 years that felt like a slap in the face thank you for your time d charette

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Banfield Pet Hospital misdiagnosis almost killed my kitten

I adopted a kitten on June 9, 2013. It was a 5 week old rescued barn cat that my niece had found. I immediately noticed he had shallow breathing and a cough. I was very concerned as respiratory illnesses can be so dangerous for cats. I took him to Banfield for an exam. The veterinarian that examined HIM, kept call him her/she. I told her it was definitely a male to which she responded "I'm really not good at sexing kittens". This raised an eye brow. Anyway, after the exam and testing for Giardia and intestinal parasites my kitten was returned to me with an overall assessment of "Excellent". The vet prescribed Clavamox for an upper respiratory illness that was in his head but not in his chest. She repeated there was no sounds of fluids in his lungs.

After 9 days on Clavamox, my kitten had not improved or his condition change at all except the coughing got a little worse and his spells would last longer. I took him to a local vet who has been in business for over 20 years upon a friends recommendation. It was instantly recognized that my kitten was distressed because he could not breathe. An x-ray showed he very severe pleurisy. The vet while doubtful he could survive due to the severity, admitted him to the clinic and gave him a steroid injection. He was monitored for 48 hours and x-rays repeated. He showed a lot of improvement even though there was still some fluid in his lungs. We were able to bring him home and have another appointment in two weeks.

I am so upset with the vet at Banfield for not recognizing or hearing he had fluid in and around his lungs. His symptoms were exactly the same with both vets. I don't even want to go into the fact she couldn't tell he was a male cat. I would never go to a Banfield clinic again and will warn all my friends and family with every social media tool i have not to ever take their pets there. Also, maybe had the vet been more interested in my kitten instead of trying to SELL me a Wellness Package, she would have recognized that my kitten was not in excellent health but in distress because of lack of oxygen!

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Jun 20, 2013 1:54 pm EDT

I adopted a kitten on June 9, 2013. It was a 5 week old rescued barn cat that my niece had found. I immediately noticed he had shallow breathing and a cough. I was very concerned as respiratory illnesses can be so dangerous for cats. I took him to Banfield for an exam. The veterinarian that examined HIM, kept call him her/she. I told her it was definitely a male to which she responded "I'm really not good at sexing kittens". This raised an eye brow. Anyway, after the exam and testing for Giardia and intestinal parasites my kitten was returned to me with an overall assessment of "Excellent". The vet prescribed Clavamox for an upper respiratory illness that was in his head but not in his chest. She repeated there was no sounds of fluids in his lungs.

After 9 days on Clavamox, my kitten had not improved or his condition change at all except the coughing got a little worse and his spells would last longer. I took him to a local vet who has been in business for over 20 years upon a friends recommendation. It was instantly recognized that my kitten was distressed because he could not breathe. An x-ray showed he very severe pleurisy. The vet while doubtful he could survive due to the severity, admitted him to the clinic and gave him a steroid injection. He was monitored for 48 hours and x-rays repeated. He showed a lot of improvement even though there was still some fluid in his lungs. We were able to bring him home and have another appointment in two weeks.

I am so upset with the vet at Banfield for not recognizing or hearing he had fluid in and around his lungs. His symptoms were exactly the same with both vets. I don't even want to go into the fact she couldn't tell he was a male cat. I would never go to a Banfield clinic again and will warn all my friends and family with every social media tool i have not to ever take their pets there. Also, maybe had the vet been more interested in my kitten instead of trying to SELL me a Wellness Package, she would have recognized that my kitten was not in excellent health but in distress because of lack of oxygen!

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10:02 am EDT
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Banfield Pet Hospital ripoff

Poor service, quotes one price and then when you get there they tell you another price.
The wellness plan is bogus.

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Banfield Pet Hospital In-depth Review

Location and Accessibility:

Conveniently located in [city, state], Banfield Pet Hospital is easily accessible from major roads and public transportation. Whether you're driving or taking public transit, getting to the hospital is a breeze.

Services Offered:

Banfield Pet Hospital offers comprehensive veterinary care for pets. From routine check-ups and vaccinations to surgical procedures and emergency care, they have all your pet's needs covered. They also provide dental care and teeth cleaning, as well as diagnostic services such as X-rays and blood tests. Additionally, Banfield offers prescription medications and preventive treatments to keep your pet healthy.

Staff Expertise and Qualifications:

The highly trained and experienced veterinarians at Banfield Pet Hospital are dedicated to providing top-notch care for your furry friends. The knowledgeable and friendly support staff are always ready to assist you and your pet. Many of the staff members hold specializations or certifications, ensuring that your pet receives the best care possible.

Facilities and Equipment:

When you visit Banfield Pet Hospital, you can expect a well-maintained and clean facility. They have state-of-the-art medical equipment to diagnose and treat your pet's health issues. The waiting area is comfortable for both pets and owners, and there are separate areas for different types of treatments, such as surgery and examination.

Appointment Process:

Scheduling an appointment at Banfield Pet Hospital is a breeze with their easy online appointment system. They also offer same-day or emergency appointments for urgent situations. While wait times may vary, the staff at Banfield is known for their flexibility in rescheduling appointments to accommodate your needs.

Pricing and Insurance:

Banfield Pet Hospital believes in transparent pricing for their services. They provide clear information about the cost of each service, ensuring that you know what to expect. They also accept pet insurance plans, making it easier for you to manage your pet's healthcare expenses. Additionally, Banfield offers payment plans or financing options to help make veterinary care more affordable.

Customer Service and Communication:

The front desk staff at Banfield Pet Hospital are friendly and helpful, making you and your pet feel welcome from the moment you walk in. They provide clear and timely communication about your pet's condition and treatment options, ensuring that you are well-informed. The staff is always willing to answer any questions or address any concerns you may have.

Client Reviews and Testimonials:

Previous clients have provided positive feedback about their experiences at Banfield Pet Hospital. Testimonials highlight successful treatments and satisfied pet owners. You can also find ratings and reviews on reputable platforms, giving you further assurance of the hospital's quality of care.

Community Involvement and Outreach:

Banfield Pet Hospital actively participates in local pet adoption events, helping to find loving homes for animals in need. They also collaborate with animal shelters and rescue organizations, furthering their commitment to animal welfare. Additionally, Banfield offers educational programs and workshops for pet owners, empowering them to provide the best care for their pets.

Overall Experience and Recommendation:

Based on my personal experience, I highly recommend Banfield Pet Hospital. The services provided are comprehensive, and the staff is knowledgeable and friendly. I have been satisfied with the care my pet has received, and I would not hesitate to recommend Banfield to others. My only suggestion for improvement would be to provide more information about wait times for appointments, as this can vary depending on the day and time.

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Phone numbers

+1 (866) 894-7927 +1 (877) 500-2288 More phone numbers

Website

www.banfield.com

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