Complaint Rating:

Company information:
Banfield
Ohio
United States

I placed my kitten on the wellness plan and a few weeks later he had to be put to sleep probably due to FIP. They told me to cancel the plan I had to call the main office. After being on hold for about 15 minutes I tell the rep that my cat died and she says I owe them $150.00. Guess I didn't make enough monthly payments to cover the money I saved on the plan. Felt like I was dealing with some HMO. We don't need that kind of thing spreading over to the animal care. Plus I'm starting to think a smart vet would work for himself not some big corp.