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1.8 97 Reviews

Banana Republic Complaints Summary

19 Resolved
68 Unresolved
Our verdict: When using services from Banana Republic with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Banana Republic reviews & complaints 97

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2:21 am EST
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Banana Republic lowering credit card limit

Banana Republic cut my credit limit from 2900 to 200.

I can no longer buy anyting there.

I have good credit.

This seems unfair to me, but it just means I will not shop there.

They rae a company that makes their money by selling a product - CLOTHING! Not supposedly by credit card late fees.

I have always paid my balance off in full.

I dont' understand this, as they seem to have lowered customer's limits so low that they wil not shop there. I certainly won't anymore.

So they are trying to sell clothing in a tough economy and are doing so by actually throwing away their customers. Shooting oneself in the foot, it seems. Stupid idiots.

Gee, are we supposed to now think they are not interested in selling clothes, but only in usury?

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sania-s
, US
Sep 21, 2010 6:31 am EDT

they lowered my credit limit too. I have great credit but they still lowered it. they do not allow making more than one payment in a billing cycle! I want to pay off my ballance and they won't let me do it because I made a payement 20 days ago...This is so stupid. I have american express credit card and they allow me to make as many payments that I want in a billing cycle.

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GardenWeasel25
, US
Mar 19, 2010 12:46 pm EDT

The credit card accounts are managed by a 3rd party. BR stores individually have no control over your credit card limit. Did you try giving GE a call to raise your limit?

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5:05 pm EST
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Banana Republic 2 for the movies tickets

So my girlfriend and I were in Banana Republic and we intentionally bought enough ($75 dollars worth I believe) to where we received the "complimentary" movie tickets through Fandango. On the 30th of January (the day before they expired) we tried to use the ticket code on Fandango, only to be informed that it had already been used. On the ticket it says to contact Fandango if there are any issues. So I sent Fandango an email and we went to the movies anyway.

Fast Forward to February 9th when I receive this email:

"Thank you for your email and we apologize for any inconvenience caused by our delay in responding to your question.

Recently we have experienced a significantly higher call volume than usual. Due to this unpredictable increase in phone contacts we have been unable to get to your email sooner.

Unfortunately, you received a duplicated code. When Banana Republic purchased the codes from Fandango, they chose to have them printed on physical cards rather than distribute them by email. The company that printed the cards for Banana Republic double printed a batch of about 1, 000 cards.

When a company buys codes from Fandango, the purchasing company becomes solely responsible for the codes and their restrictions. Because of this, Fandango is unable to directly assist you.

Banana Republic is aware of this issue and has provided us with a phone number to direct their customers to so that they may offer compensation for the inconvenience. Please contact Banana Republic customer support at [protected]. All of the supervisors at Banana Republic are aware of this issue and are equipped to assist you; if you speak to an associate who is unaware of this issue, please ask for a supervisor.

Again, we apologize for any inconvenience this may have caused you.

NOTE: Please do not click the reply button. Emails sent to this address are not read."

The brilliant thing about this email, which I received on the 9th, is how they stress that Banana Republic is offering compensation for their botch-up. So I call Banana Republic and they inform me that they were only compensating people until February 3rd. After talking to two separate underlings and a manager, they basically told me to piss off and I informed them that I would take my business elsewhere. $20 cost them an entire lifetime of patronage. Bad business. Bad customer service. Banana Republic, who the hell elected them? I sure as heck didn't. Should change their name to Banana Fascists.

Same goes for Fandango too, they took no responsibility for their part in the obvious problem. I will not give money to thieves and Banana Fascists and Fascdango both joined the ranks of thieves by scamming thousands of people.

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9:17 am EST
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Banana Republic don't buy gifts there

I cannot believe how awful this company is. I purchased a sports jacket for my father at Christmas at full price which unfortunately did not fit him. He lives outside of Toronto and not close to a store location and my grandmother has been in the hospital for the past month so he did not have time to get into the store to exchange it. Upon trying to exchange the item he was told that the gift receipt “expired” on January 15th and that he couldn’t even get a STORE CREDIT for the full price paid. They said they were more than happy to give him a credit for the current sale price (which was $89, and I paid $270). I drove out to get the jacket and tried to take it back with the original receipt (which actually makes no statement about exchanges ONLY that full refund in 30 days or less) and was told that he should have shipped that jacket to the store in between driving to see his sick mother. NICE STORE, will never go back.

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peeved2010
, US
Feb 12, 2010 10:19 pm EST

This is completely true. I can't believe their "new" policy. AWFUL.

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3:06 pm EST
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Banana Republic chestnut hill, ma br store

My 19 yr. old daughter went to this store to return a gift received for Xmas from her grandfather. The gift was originally ordered online and contained the original receipt, not a gift receipt. My daughter politely asked for a gift card and a confused clerk named Lauren waid she wasn't she how to process that request. Instead of asking for help she immediately credited the purchaser's credit card. When I arrived on the scene my daughter was aghast, trying to communicate to the clerk that this was a gift and that she wanted a gift card in place of it. I reiterated that and said the situation was unacceptable as now my daughter had no gift and my father was left with a credit on his card. A second clerk (Noah) got involved, telling me that this was store policy even though I had also come to the exact same store 2 weeks earlier and had NO problem receiving a gift card which I have already used on new merchandise. I explained this to Noah who told me I was wrong, , forcing me to tell her that in spite of store policy, she was mistaken and that Lauren had not listened to the request and should have asked for assistance. I further told her that she should admit the mistake instead of hiding behind store policy to cover her ###. I was polite and calm but Noah became angrier, insisting I should leave the store if I couldnt' be respectful. The bottom line here? Poor training, poor management, poor customer service, no Xmas gift for my daughter, all because these women couldn't do a simple job or ask for help from management. As consumers we should all boycott the mediocrity.

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JJ abums
Mc Carthy, US
Oct 06, 2011 11:24 pm EDT

Maybe you should have been there with your daughter to help with that transaction. Is it really worth getting upset over some clothes? You need to get a life and simply get another gift with that credit!

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8:30 pm EST
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Banana Republic treated badly

Listen to this,
I went into the store (Banana Republic) in Pittsburgh PA on Walnut Street. I brought a jacket I bought 3 weeks ago to return. I had a tag, that fell off, but I still have it and a receipt. The manager was the same woman who sold me the jacket 3 weeks ago, and wouldn't take it back. She said that the jacket looked worn and she wouldn't take it. Let me tell you this, of course you might think that I wore the jacket, but I bought the jacket from clerance and when I tried it on at home, the tag fell off and the jacket was a little bit rinkled to begin wth ( because I bought it from clerance). Anyway, if the jacket didn't look " new" to her isn't it her fault that she sold it to me to begin with, why sell jacket that looks worn. Anyway, I used to be a regular customer there, and now I am never going back there and making sure none of my friends are going there. Anyway, people be aware that the Banana Republic store in Pittsburgh PA on Walnut street sucks because they treat people poorly. I was humiliated in front of other customers and they made me feel like a liar. I honestly, didn't think that it would happen to me but it did. I don't even care about the money I am going to lose and I understand that obviously this vicious manager from Walnut STreet is shooting for manager of the month and simply didn't want to take anything back into her store. I hope she has a very Merry Christmas this year!

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2:27 pm EST
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Banana Republic customer &service& [sic]

The "customer service" for Banana Republic's Luxe [Visa] card is a joke.

First, their "system" consists of endless "if you want . . push 3" loop tapes, without an "escape" to a real person.

Second, the choices offered cover few needs.

Third, once you do choose a "need, " you're placed on hold for 10+ minutes.

Fourth, the "person" who answers can't speak English.

Fifth, while you're on hold, rotten music is played at a very high volume.

Again, there's no way, in BR's system, that you can get to a real, thinking human being.

BR sucks.

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8:23 am EST
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Banana Republic customer disrespect

I purchased grey cashmere cardigan in Sep2009 at Banana Republic outlet store in Great Mall. However when I tried to wear it, the fabric sticks to my black cloths, bags, chairs, and everywhere. The fabric also flows in air and get to my eyes and it bothered me all day. I thought this is impossible to wear. So I tried to return it today (Nov2009), however the store didn't accept. They said this is worn. I kept explaining them this is not worn. The casher guy said "There is nothing I can do about it because this looks worn. And no one has complained about the facric before". Store manager said "I can't talk to you anymore". I think this is very rude and I even doubt Banana Republic's quality of work. If the fabric sticks everywhere and may bother eyes, it should show signs about it. So shoppers are more aware of it. How should I prove that it is not worn? The cloth was for $65 plus tax; this is not cheap for me. I think they are disrespecting consumers. I think this is wrong.

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Noushi
, US
Feb 21, 2014 3:11 pm EST

The banana republic in Reston town center is very bad . This store is located at Reston town center in virgina. The employees are very rode.

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10:10 am EDT
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Banana Republic returns and sexual harassment

I went in to return to items that didn't fit right. I didn't realize that their return policy had changed from 90 days to 30 days and I just so happened to be returning my merchandise on the 31st day. I am a very good customer and spend a lot of money there. I even have a Luxe card which is supposed to give you perks of some kind. The manager refused to return the 2 items. I told him the zipper on the dress sticks. He tried it and said he didn't see a problem with it. I told him there is a problem when the dress is on your body and you are trying to maneuver it from an odd angle. He asked me to go in and put the dress on and he would try the zipper while it was on my body. What?!? I'm not going to let some sicko unzip my dress for me? I left the store unable to return my merchandise. I am very upset to have been treated that way and won't shop at that store again.

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winchester edwards
, CA
Jun 11, 2010 11:21 pm EDT

This hardly qualifies as sexual harassment. Your receipt clearly states the return policy on it, perhaps you should have taken the time to read it.

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7:11 am EDT
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Banana Republic horrible customer service

I just got off the phone with BR cutomer service who refused to help me at all. I was polite and told them I was trying to use a gift card, gave them the gift card # but the card was scratched and I could not read the reference # they wanted. They said they could not help me that I had to go to a store. I stated that I am handicapped and could not get to a store that I had to do all shoppping online & could they please help me - look up the gift card # for the amount - something! NO, NO NO -I tried to get a supervisor and they refused to let me speak to one. Then I asked for a name and number for a supervisor and they said they cannot give out that number. Is there a big secret about who works for this *** company! Lastly, I tried to cancel my order that I had just placed & was told they will put in a request but they can't guarantee it will be cancelled. I guess they are just rolling in money in this weak economy. No one even asked if there was anything they could do to keep my business. They could care less that they just lost a client that used to spend thousands of dollars with them. Glad to see business is so good for them!

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johndeepak
, US
Oct 06, 2011 11:07 pm EDT

It's not unreasonable for the company to want to verify the gift card. If Banana Republic flushes money away paying out on every claim that "the reference number is scratched off" they will have to raise their prices for the rest of us. I don't believe you have no friends or family that would help you by going to the store. Also, if you are so severely handicapped that you cannot leave the house - why do you need to buy "thousands of dollars" worth of merchandise? Can't you make do with muumuus and house slippers? You can warsh yourself with a rag on a stick

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JJ abums
Mc Carthy, US
Oct 06, 2011 10:59 pm EDT

Maybe you should take better care of your gift cards!

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judith michalewich
Somerset, US
Feb 15, 2011 11:02 pm EST

I'm having a problem with the banana republic online store. The opage is blank. I can get gap and the others. Please help it's been like this for 2 weeks. jenmilesben@verizon.net

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Jamus5
Valrico , US
Sep 10, 2009 7:19 am EDT

call back and speack to a customer service manager, you will win in the end

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Jamus5
Valrico , US
Sep 10, 2009 7:18 am EDT

Call back and ask to speak to a supervisor !

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10:01 am EDT
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Banana Republic - changed return policy without telling anyone!

I wanted to see if anyone else got screwed over by Old Navy, Gap, or Banana Republic when they changed their return policy and didn't tell anyone. They should have posted it on their website where people would actually see it, or print it on the receipt, or email everyone in their customer base. Customer Service told me to write it to the head of Gap Inc...

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2:54 pm EDT
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Banana Republic horrible /racist store management

This indian store manager clearly had a problem with me because I am white. She was rude to me from the very beginning, and yelled at me when I spoke to her, and THREW my bags at me when I was leaving. I will never shop at Banana Republic again thanks to her. She should be fired.

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abigail88
Los Angeles, US
Mar 08, 2011 9:47 pm EST

This is what minorities have to go through on a daily basis from white people. I guess you finally know what it feels like to be treated badly because of your skin color...but not that it makes a difference or anything. You'll most likely still walk around thinking that you're superior and believe that everyone should treat you with respect and like a princess because you're white.

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getoveryoruself
, US
Nov 22, 2010 5:00 pm EST

Get a grip. If she really acted like that, you could have had her fired. You were probably a rude little [censor] and decided to make an issue of it because she wasn't white as well. If you were both the same color, what would your excuse have been then? She was mad at you because she was ugly and you were pretty? She was fat and you're skinny? Ride your wahhmbulance somewhere else.

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Mutya26
La Palma, US
Jun 04, 2009 2:57 pm EDT

OMG. You should do something about this.

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1:41 pm EST
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Banana Republic lux card

I tried ordering items online using my Banana Republic Lux card. At check out I kept getting an error message saying that my card information was incorrect. After checking and rechecking the card number I called customer service. The customer service person asked what the total was on the cart. It was about 118.00. She said "Well, that's the problem. You are over your limit." I said that's impossible. I have a $1, 200 limit with no outstanding balance. In fact, I over paid on the last bill and had a $15.00 credit. She informed me that they were running credit checks on all of their card holders and readjusting their credit limits. Now, I have had this card for over 10 years. I have not only always paid on time, but I have always paid well over the minimum amount due or paid the entire balance off and I have never come anywhere near meeting the available credit limit. "So", I said, "my history as a good paying customer doesn't have any benefit?". She said "no". What a way to keep a customer. I immediately closed the account.

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melissaanderson44
New York, US
Dec 13, 2009 11:24 am EST

They just raised my rate to 23%, ridiculous. I have a credit score of 760, I always pay my bill in full, never keep a balance, but this is deeply offensive to me. It's especially nice that they do this during the Christmas season, so you are sure to have to pay the incresed rates for your holiday shopping. I called GE Money bank, the people who issue their cards, talked to some human in India (actually he was very nice, but wouldn't do anything). He said they are raising everyone's rates and agreed that it was wrong. Never get a credit card that is issued by GE Money bank. They are ### sucking leaches. I will never use any of their cards again. I think they are behind a bunch of credit cards including PayPal credit card (didn't know that until I did a search, guess I won't be using that card again), WalMart, Loews. Seriously use only cash, debit card or if you have a credit union, get one of their cards. We can't continue to give money to these companies as they want to bleed us dry.

I won't shop at Banana Republic again. They have a choice about what company issues their credit cards, it's their image.

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Tiff172
South Yarmouth, US
Apr 07, 2009 10:09 pm EDT

The same thing happened to me in November! They lowered my limit and I have always paid on time (far in advance and well over the balance due!). After it happened I decided to pay it off and never shop there again! Well I just looked at my card statement online and they have lowered my limit from the original 1500 before November to 1100 and now it is at $160! I had a balance of 159 so they made it look like I maxed it out. Way to treat your customers. I will never ever shop with them again and I will tell everyone this story! They should be ashamed.

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7:17 pm EST

Banana Republic customer service

Terrible customer service. I used to be a loyal Banana customer and shopped there frequently. Had a LUXE card which means free shipping. Their online site is a royal pain--very difficult to put an order through. Every year for your birthday, they nicely send you card for $25 or more recently $15 off; however, these cards never work. When you complain, they refer you to the company that makes the cards. Also, trying to pay your BR card online is enough to drive you crazy. After being a loyal customer since the 1990s, I've had enough of their site never working, their coupons acting funny, and their absolute rude customer service. I've cut up my BR card and now shop at J Crew.

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akira
Jackson Hole, US
Jun 01, 2009 5:19 am EDT

good for you. that is .their biggest fear, that J. Crew take it over since it is their biggest competition right now…

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9:04 pm EDT

Banana Republic credit card fraud

Three months ago I received a call from a collection agency stating that I defaulted on a credit card with Banana Republic for $257.00. They claimed that I took out this credit card several years back. As I had never received any kind of bill I was shocked and asked why no bill was ever sent. I was not sure if had taken out a credit card with this store or not as I don't usually use credit cards and if I had, I would never spend so much. I spent time calling the head office of Banana Republic and was totally verbally abused by these people. In the end I learned that they did not have the correct address for me which explained why I never got a bill. I asked for a written statement which I never got.

Today I was contacted again by another collection agency telling me that my debt had been sold to their agency and they now wanted $137.00, I again called Banana Republic. Still I have seen nothing verifying that I ever took out a credit card. Today the woman I spoke with said that they had the wrong information and that I actually owed $37.40 but because they took down the wrong information, they sent the bill off to the collection agency. She actually said, "We are so sorry. We did make a mistake here but there is little we can do about it now. If you pay the collectors and they send us a letter stating you paid them, we will reinstate you." Is this woman daft? She admits that there mistake is costing me and she will kindly reinstate me for paying off their mistake. Never did they offer to pay for their mistake and why she thinks I want to be "reinstated". Well I will never go into that store again. And I still have seen nothing to prove I ever took out a credit card with them in the first place. They were so apologetic and full of "there is nothing we can do. We make a mistake and we are so sorry". What a sick and sad establishment.

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Phony Reward Card
, US
Feb 07, 2017 1:30 am EST

Same situation as some of the people before me. Banana republic scams and con people with this "member" card. They never even told me it was a credit card and I kept thinking it was JUST A REWARDS card. They quietly charge your new purchase to this "rewards" card and if I hadn't check my mail (luckily it didn't get lost), where I found this shiny new visa card, I would have had to pay the ridiculous 25% interest. Someone needs to put a stop to this fraudulent business before more people get scammed.

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Banana Republic Scam
london, GB
Sep 18, 2014 10:53 am EDT

I closed my Banana Republic Card with a ZERO BALANCE. Please ensure it is closed and that I stop receiving fraudulent bills for charges I didnt authorize. I received a bill for $199 even though Banana Republic acknowledged that I closed my ACCOUNT WITH A ZERO BALANCE. I shouldn't be liable for fraud. I have recorded calls proving that Banana Republic scammed me.

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JJ abums
Mc Carthy, US
Oct 06, 2011 11:12 pm EDT

Once again, READ THE FINE PRINT BOOKLET! Don't be a idiot and just assume its going to be ok, the stores have absolutely no control over what type of card you are approved for.

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tuttifruiti
ft calhoun, US
Jan 15, 2011 8:45 pm EST

wow ! similar thing happened to me. i made a purchase in the store and signed up for what i thought was a BananaRepublic store points card.. I have the same concerns as Sanaz.. i do not want to open any credit accounts for fear of a credit rating change. Anyway, during the store transaction the clerk mentioned that my Visa card will be in the mail. Well, I said I did not realize i applied for a visa, meant only to be a store points card. She said I could just cancel it after I receive it... Unfortunately any activity on credit reporting is not good.. I also did not realize that the purchase was charged to that new card. My fault completely because I pile up my paperwork for weeks . In this case it was the xmas season and I had out-of-town guests for a month. When the card and statements arrived in the mail they were added to my to-do pile. When I received a call from a collections agency it turns out my $37.purchase had accumulated $90. in late fees. My first call to the BRvisa # was transferred to the collections phone #. I called BRvisa again and asked to speak to a credit service manager.. Wow ! I am still surprised that she removed my late fees ! and amended the negative report sent to the credit agency. It still does not change the fact that a new query and account has been added to my credit report.. But at least the bad mark was removed and the fees removed. I never expected this.. Wow, I am still reeling, unbelievable customer service ! must be my lucky day, think i will go buy a lottery ticket :)

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sanaz
Goodyear, US
Jun 11, 2010 1:47 pm EDT

Banana Republic did something similar to me... I applied for a Banana Republic card while at the store. When they were running my credit they informed that I qualify for a Banana Republic Visa card. I turned down the offer and stated that I simply wanted a card that can only be used in Banana Republic and its associated stores. I did not want to open up a line of credit with a major credit card company ie. Visa. A few weeks later I receive a Banana Republic Visa card with over $5000 credit on it. My credit was affected because it increased my open line of unused credit (since I pay most things cash). When I called and told them that I had only consented to a Banana Republic card and not the Visa card, they told me exactly what they told you, that they make mistakes. But this mistake has affected my credit. That's not a mistake you can just make. You can't just go and open a line of credit for someone for over $5000 nonetheless and then say "oops". On top of that they tried to tell me that they can now open up a Banana Republic card and get "rid of" the Visa card, which in reality means they're going to cancel one card (this affects your credit) and open up another one (this also affects your credit). Totally missing the point. I am so frustrated with this company. I have contacted a couple of lawyers for the fraud that I believe Banana Republic committed. This company needs a class action suit to teach them to stop messing around with people like this.

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4:20 pm EDT

Banana Republic false application

I recieve a credit request statement regarding getting a Banana Republic card. I don't shop there. It is not in my age group to shop there and there is some fraud going on and I will take more measures to find why this has been done in my name. Someone has taken this out in my name and I am not pleased. Please fix it.
It has GE Money Bank
P.O. Box 981404
El Paso, Tx [protected]

It came to my home address

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4:30 pm EDT

Banana Republic Selling bad merchandize and bad service

On 26 April I bought a white shirt from Republic Banana store in South Coast Plaza . At the first place I could tell that the shirt seemed to be washed but I were not sure, then I asked the staff and the answer is " the colour is original off white and the shirt is not washed yet" . When I went home and tried it on . The shirt is loose so I decided to return it . This is time the story begins
First the cashier told me that the sale code on the tag is not match with the code on the receive ? When we checked the merchandize code on the receive is matched with the code on the receive, then he said the merchandize purchased is not in the record of the banana credit card ( that I used to pay for this shirt ) but In the receive show that I used this credit card to pay for it . So the cashier call the manager of the store . When the manager come she told us that the shirt is washed so she could not take it back . We told her that the shirt I bought few days ago is not wore or washed and the tag is still on so why she could not took it back, she insisted on not to due to the condition of the shirt . So I asked her " Why did you sell the bad shirt to customer and you did not take it back " She said that she did not know why this shirt in the store so I was unlucky one to buy this shirt so I have to suffer the loss . That is rediculous because the store sold the bad merchandize and the customer has no right to return because that is not their fault that they cannot control all the merchandize in the store . Next day I tried to call the customer service, her name is Tracy and she said the same . I told her why did the company sell the bad things to clients and just washed it out of their hand and the loss is belonging to customer . She told me that she is sorry but she could not do anything . I could not believe what I heard . That is really bad service I ever had . The cost of the shirt is only 21.99 usd, that is not big deal but I wonder how many bad merchandizes in the Republic Bananas store that is going to sell to the unlucky customers in the future like us because they cannot control or they have no knowledge about them ? The irresponsible service is horrible for the big company like them . They should be ashame about this .

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Nicole
,
Apr 23, 2008 4:31 pm EDT

That is true about the story. They are so horrible.

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4:12 am EDT
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Banana Republic terrible company!

This all started with a sales person offering a 10% savings on my purchase. My questions about the card having any membership fees and cancellation fees were met with an emphatic 'no' and I was assured it was easy. I was going to be living abroad in a few weeks and wanted to save some money on tax on the purchase, pay the full amount and then cancel the card. After my purchase, I went home to make sure the clothes fit. To ensure the APR fees did not take effect, I decided to pay the entire balance online. Which I did. After making my payment, I then called the card company on my application form and canceled the card.

One year later, having returned home, I am now receiving a collection notice from NCO Financial Systems for $317.09. So the company that manages the online payment (a 3rd party company) did not register and process my payment) and/or the company that manages the BR account did not properly cancel my membership. This is a huge company that seems to have 'farmed out' its financial responsibilities to horribly managed companies. We are left to pay for their mistakes. The threat of my credit is real, and the process to fix these charges (with 3 companies) is daunting.

I am now locked in a huge uphill battle with people on the phone who just don't seem to care or believe that their company can make such mistakes. Based on my research, they indeed to make these mistakes and possibly intentionally take such actions in order to make more money on late fees and charges. I am the first one to admit a mistake and pay for them, but I refuse to give in to such blatant incompetence.

NEVER sign up for a store card (no matter how good the savings seems). If you do, and then cancel, record the cancellation number (like emailing it to yourself). Make sure the payments go through from your bank, not the payment company. Never trust a salesperson's word on your name on a credit card.

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Racquel Hall
Medford, US
Apr 03, 2023 3:25 am EDT

Hello,

After one wash (on delicate) of my merino wool banana republic sweater lost a button, got full of pellets and tore some small holes. I have bought many banana republic products throughout my life and never had a problem with any of them. I am assuming this is a fluke.

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ChantillyArden
Mississauga, CA
Oct 10, 2022 5:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a Marketing Manager who worked part-time as a Sales Associate with Banana Republic and was the Top Seller in the Women's Department (Mississauga, ON, Canada). I was selling $1,500 within the first two hours of every 5 hour shift.

Chantilly Arden Queano

[protected]

3175 Kiriwn Avenue Unit 47

Mississauga, ON

L5A3M4

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Fellow frustrated shopper
New Hope, US
Dec 17, 2014 2:30 pm EST

I totally agree with all of the complaints here. I was living overseas for 3 years. Just came back to the US permanently, and two months before moving back, I visited for my brother's wedding. I reluctantly agreed to re-open up a BR credit card. Should have known better. I used my temporary account number and made sure to pay any balance online as soon as the charges hit. However, I got my new card and supposedly any outstanding balances on the temporary account were linked to the new card. My online account information showed that I actually had a negative balance due of $29.12. I thought that made sense since I had returned an item before going back to Australia. When I get back to the US two months later, I get an email from BR saying that I owed $30+. I have a perfect credit score so I call the 800 # straight away. They tell me to ignore the email after confirming I don't owe anything and confirming the negative balance. December rolls around, and I get two BR emails. One telling me that I still have the negative balance, and another saying I now owe $100+. I call back. Same thing. Then I compare the two emails. The email showing the $100+ amount references an account # ending in 4 digits that I have no clue are. I check online to see if that account is anywhere in my profile. It's not. I call back, and am told 'M'am you have no balance due.' I'm so frustrated that I ask them to please go back and find out what this email. After almost an hour, they find the account and tell me that it's for a $30+ purchase I made right before I flew back to Australia. However, they are unable to explain why I never received any emails or notifications (i.e., paper statements) on this account and amount owed. All I ever got were paper statements related to the negative amount due back to me! On top of that, I've now incurred two months' interest and late payments. I demand that they remove any notes that would negatively impact my credit rating and all late fees and interest as I was told I had no balance due and to disregard the emails saying that I owed money. They refuse to until after another 15 minutes of talking in circles, the customer service rep agrees to remove only one month's worth of interest and late fees. But that is it. I then have to call back during Mon-Fri during normal working hours if this isn't satisfactory. Obviously I'm not satisfied. I spend another 1.5 hrs reiterating my ordeal and then am asked by a supervisor to explain why I am NOT at fault for any of this. She begrudgingly removes all charges and agrees to send me a letter in writing to confirm any notes related to delinquencies on my account are removed. Ridiculous! I then send a very detailed email to BR Customer Service on this, and I get a flimsy response saying that they are sorry that I was unhappy and that they've deferred it to GE, who oversees their credit card services. Awful, awful, awful. I will never shop at BR or any of their stores again.

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unhappy Camper101
, US
May 25, 2012 3:31 am EDT

Banana Repulic is the worst ever. They apologized for not sending us statements, even after double confirming the correct address adn within 10days of a $16.95 purchased, our account got flagged as late payment and 60 points were deducted from our credit score - just like that! We had aI similar problem like this 3 months ago and Customer Service apologised and reversed the odd $30 late payment fee due to their accoutning error on $8 and yet, they still reported us to the credit bureau which caused another 60points to be deducted which is impossible to rectify...Thank you Banana Republic for reducing our credit score with 120 points wihich has a dollar value of $25.!

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JJ abums
Mc Carthy, US
Oct 06, 2011 11:06 pm EDT

Wow, you people really need to READ THE FINE PRINT! You are offered a booklet with all the information when you opened a card! Maybe if you took the time to read it you would not be in this situation. And by the way, if you got a visa instead of the brand card, it actually means you have good credit. If you only want the store card, simply request one, or here is a thought, ONLY USE THE CARD AT GAP STORES. Wow was that too hard for you to do?

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AngryBRCustomer
, US
Sep 16, 2010 11:31 am EDT

Rather than retype my whole story- I will include the letter I sent to Banana Republic.

To whom it may concern,
My name is _______. While I would have once classified myself as a loyal Banana Republic customer, my recent experience with your account services department has caused a dramatic change in my relationship with your company.
In June, I visited a Banana Republic store, eventually purchasing several hundred dollars worth of merchandise. Upon checkout, I was solicited by the clerk to open a Banana Republic card- an offer which came with the incentive of a 20% discount to be applied to my total purchase price. This seemed like a satisfactory deal. After verbally verifying with the clerk that I would be opening a “store card, ” I filled out the paperwork and completed my purchase.
Three weeks later, I received a letter in the mail containing not a store card, but rather a Visa credit card designed to be spent anywhere credit cards are accepted. Immediately, I contacted Banana Republic account services to rectify the situation. The customer service representative guaranteed that my account would be converted from a Visa card to a store card. Appeased, I thanked the representative and hung up the phone.
Several weeks later, after not receiving a store card in the mail, I followed up with a phone call to Banana Republic card services. The customer service representative with whom I spoke could not explain to me why my account had not been converted to a store account, however, he assured me that the change would occur. A little taken aback, but overall trusting in Banana Republic’s core values, I believed the representative.
Again, after a couple weeks, I still had not received a store card, so I followed up with card services again. To my surprise at the time, my request had still not been processed. I was assured, for the third time, that my account would be downgraded to a store card.
Finally, today, September 15th, 2010, three long months after opening an account with Banana Republic, I again contacted card services. This time, the customer service representative told me that because the request to convert my account to a store card was submitted more than 60 days after I opened the initial account, the request was denied. I told him this was completely ridiculous because I had been trying to have my conversion request processed for the last 3 months- essentially from the day I had received the card.
I asked to be transferred to a supervisor. This is where the plot thickens. Whereas before, perhaps, I was a victim of poor customer service, now I began to become aware that, truly, I am a victim of fraud. The supervisor informed me that because I opened the card before my 21st birthday, Banana Republic is unable to downgrade my account to a store card.
Needless to say, I have been swindled and lied to. I have now contacted Banana Republic card services at least 4 times. Each time, up until today, I have been assured that Banana Republic would take care of my request. Today, however, your supervisor told me that there was nothing he could do and allowed me to close my account as a very dissatisfied customer.
I find your company’s lack of concern for its relationship with a loyal, paying customer appalling. Currently, I hold no balance with Banana Republic. Over my lifetime, I have spent several thousand dollars through a combination of store and online shopping. However, after today, I can say with unwavering confidence that I will never again shop with your company or any of its sister companies. An organization that ignores requests, lies, swindles its customers, and shows disregard for the production of a poor corporate image is not somewhere where I can deign to spend even one dollar.
Especially during financial times such as these, it seems that Banana Republic would hold the value of its promises in higher esteem. I am thoroughly disgusted with my experience with your company and I will be sure to circulate my disgust among my social circles, networking websites, and customer satisfaction forums. No one should be forced to endure the complete lack of concern and integrity that I have suffered at the hands of Banana Republic.

Sincerely,

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Shawn M. Peterson
, US
Feb 15, 2019 11:50 am EST

completely agree with the above. Worst customer service ever and completely INEPT! They are on the verge of ruining my credit because of their ineptness. i once considered myself a loyal BR customer. for the last 5 years i bought all my clothes from there and used the card for everything. NEVER AGAIN

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hello honey
Santa Monica, US
Aug 28, 2009 2:16 am EDT

Santa Monica/ Promenade: Poor communication, unfriendly customer service, this girl barely speaking English with huge attitude would avoid helping me---makes me not want to shop there anymore.

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Stop Spending
, IN
Aug 27, 2009 8:42 am EDT

Hahaha! You people are so funny. Why do you shop at overpriced stores? These mofo's sell shirts that they pay 2-3 dollars to get made for $59. No wonder the US can't save.

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akira
Jackson Hole, US
Jun 01, 2009 5:38 am EDT

Another detail; if by offering 10% wont drive a big amount of customers to open the card, they will try to work it out in how to do the mark downs in a way that the price will be reduce so they will be able to give a fake illusion of maybe a 25% off by opening the card or 30% off, since in the end the 'savings " would be the same as the 10% if you didn't reduce the price and vice and versa.., it is all depends in how the stores account numbers performance ends..Since their big profit is on the credit card interest is more important that they open the cards stead of sale the clothes..so most of these retail company such gap.inc(banana republic, old navy)… target, home depot and who knows what else.. became some sort of laundry money scam or whatever they call..a type of ghost bank. that make money from the sky... what was odd for me is that 98% of the people was getting approve for a big credit line in less then 45 seconds(i actually measure the time that took me to process an application a couple of the time just to make sure it was real..).where did all that money came from..?.no wonder why EUA ran out of jobs…

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akira
Jackson Hole, US
Jun 01, 2009 5:08 am EDT

well. it took me yeas to admit such case like yours was so real, I came from another country and my first job was at Banana republic, ironically I barely could speak english but I became the number one in less then one week of work in how to open credit card account with out even really know what was a store credit card(because where i came from there is no such a thing as credit)The only reason that drove me to insist people to open was for the fact that the managers told me it was essential to maintain my job… if i didn't had a certain amount of credit card accounts open wouldn't have hours for 5 years i was pressure daily to open credit cards with out getting much information about that what was exactly the reason, at one point i felt i was fooling the customers until i decided open a banana card my self to find out how it worked..I had the same exactly issue you had..well, after 5 years doing "great" at making people opening credit card, i stared to actually feeling stupid, because i was still getting minimum age and didn't became a full time employer like they promised..conclusion..i was very dedicated at my part time retail job, didn't ;t focus on find something else because this banana card was a big pressure for me..i had constantly to worry about it… more in how to help people… until i this whole economic Usa crises came, it is like a big sign.. now your article!.I asked questions for those people.. but none of the district managers or store managers seems to care in to explain or even try to to give details to help us in how exactly we were supposed to ope those account..So I figured it was so shady that they left the dirty work for the sales, ad the corporate just evaluate the numbers of the stores who has the highest numbers on the account in order to maintain their store open..I finally had with the retail soap opera credit card thing, because i feel guilty in fool people. .it was cool at the time that I didn't know what I was doing..The sales people are forced to convince people to open credit cards no matter what..The managers won't give much information about credit and how it really works, , maybe because on the purpose..This is more serious then people think. and there are people out there writing books about it, , because one thing leads to another . I am… still far to understand how things works, and I realized it takes too much time and stress, and doesn't worth it for me since I am not educate on the economic field …so I move on and I will do what you are doing by writing this, just try to tell others in not to go trough the same paint is just what makes more sense for me.. you are absolutely right.. .do never trust a sales person because they don't know what the heck they are doing.

Banana Republic Customer Reviews Overview

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