Complaint Rating:

Company information:
Balsam Hill Christmas tree Co.
50 Woodside Plaza suite 111
Redwood City 94061, California
United States
Phone: 1-888-552-2572
www.Balsamhill.com

I ordered an artificial Christmas tree from this company, being impressed with the photos and info. given in what to look for in purchasing an artificial tree. The tree that arrived at my home looked nothing like the photo representation. Balsam hill says that no wires or pole would be visible, NOT TRUE! I sent this company an e-mail with enclosed photos of my tree (major gaps, exposed wires, poor shape and fullness) compared to their advertised tree and told them I was returning the tree but did not feel that I should pay the return postage due to what I felt was deceptive advertising. I got a reply, the standard form I'm sure, that did not address my specific complaints, but did say the return postage was still my responsibility. I will never order a large item like this, sight unseen again.