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Balsam Hill Complaints - Deceptive advertisement!

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Balsam Hill

Posted: 2008-01-21 by Linda Villarreal [send email]
Deceptive advertisement!
Complaint Rating:  0 % with 2 votes
Company information:
Balsam Hill Christmas tree Co.
50 Woodside Plaza suite 111
Redwood City 94061, California
United States
Phone: 1-888-552-2572
www.Balsamhill.com

I ordered an artificial Christmas tree from this company, being impressed with the photos and info. given in what to look for in purchasing an artificial tree. The tree that arrived at my home looked nothing like the photo representation. Balsam hill says that no wires or pole would be visible, NOT TRUE! I sent this company an e-mail with enclosed photos of my tree (major gaps, exposed wires, poor shape and fullness) compared to their advertised tree and told them I was returning the tree but did not feel that I should pay the return postage due to what I felt was deceptive advertising. I got a reply, the standard form I'm sure, that did not address my specific complaints, but did say the return postage was still my responsibility. I will never order a large item like this, sight unseen again.
Comments United States Products & Services
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Comments

239 days ago by Carolyn Minshall [send email]
I had the same experience. The tree that I purchased didn't look anything like the beautiful pictures on the website despite the hefty price. In addition, the tree was defective and didn't light. I have shipped the tree back at significant expense - BH wouldn't let me ship it to the local warehouse in Georgia that was relatively close to me but insisted that it instead go to California. I was told that the shipping cost is my responsibility even though the tree doesn't light. I was also told that it will take 30 days to process my refund which is beyond the standard for normal retail businesses. I would definitely not recommend doing business with this company.
214 days ago by Dan Roberts [send email]
I wish I head read these complaints before spending more than $600 on a defective tree from Balsam Hill. In addition to being defective (I was told by one of their customer service reps to use duct tape so that the tree might stop wobbling), the tree looked nothing at all like the photos on the website. The BH rep agreed that I shouldn't need to duct tape a $600 tree and after escalating to a supervisor, they agreed to issue FedEx call tags to pay for the return shipping charges given that the defective tree was their error.
On Dec 15 we began the process of returning the defective tree for a refund...8 calls and almost 90 days later, I have yet to receive this refund nor is their any sign that one will be forthcoming. I did learn from one of their customer service reps that they had a lot of returns (big surprise) which is delaying their ability to issue refunds. I am planning to report this company to the BBB and will be requesting my credit card company start an investigation given their business practices.
I hope this email will protect others considering purchasing a fake tree from this company.

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