Complaint Rating:

Company information:
Bally's Fitness Center
United States
ballyfitness.com

I signed up for a 3 year membership in May08 and told the sales rep that my company was potentially going to change locations and asked him if I would be able to cancel the membership in such an event to which he said yes. Sure enough after only using the gym a handful of times my work situation changed and I have not been able to use the membership since June08. When I have called several times to cancel I was told this was not possible b/c another ballys was less than 20 miles way. I have repeatedly stated the dishonesty on behalf of their sales dept and would like to stop paying for a service that I do not use and that was misrepresented. I have tried numerous times to resolve this issue with Ballys with no resolution. Their position is that I must pay regardless b/c of the contract terms even though the contract was misrepresented to me and I was rushed to sign it.