Complaint Rating:

Company information:
Los Gatos, California
United States

When I first transferred my balance, they told me the rate would stay 3.99 until the balance is payoff. I did transfer over $20K balance about 7 or 8 months ago. Two months ago, I asked them if I needed to xfer another $ 2000, is the rate still the same until I pay off. They replied yes, so I transferred the 2k. This month, when I received the statement. It went up to 15.99, the min. payment went up from approx. $300 to $ 600. I called they said they never offered this kind of rate until you pay off. The rep. said that he could lower it to 10.99, but I still had to pay the 15.99 for that month. So I asked him, how long this 10.99 will last? He said until you pay off the balance and maintain the account in good standing. Isn't it contradicting to what he said before?