Complaint Rating:

Company information:
US Airways
Oregon
United States

Booked USAirways 6/07 Portland-UK-PA. Sat on runway 3 hours, late to PA, missed Republic connection (4 minutes). Think Republic was a bogus flight. Stayed in PA overnight, USAirways refused to pay for hotel. After we complained, USAirways sent us a $400 travel voucher good for 1 year. Booked travel voucher for 4/19 flight from Portland to Houston. Drove 3 hours in snow and sleet, arriving at 3 am in the morning 4/19. Called USAirways 800 number to check-in (800 number in the Philippines). Philippines USAirways said flight was for 4/20 and wouldn't correct error. 800 number people were nearly unintelligible and I couldn't understand them, nor they me. USAirways refused to honor the voucher so I had to purchase a ticket from another airline (Thank God for Southwest!!!) DO NOT USE US AIRWAYS! THEY LIE AND USE OURSOURCED 800 NUMBERS TO COVER THEIR ERRORS.