Good Evening,
Amazing reading this. I have been going around and around with IDEARC Media regarding one of their Internet Service Bundles that comes with a 25 Click per month guarantee. Like many, I signed, not a document, but a laptop screen as the rep told me that they don't have "paper"- everything is automated. I also began working with them on a post card mailer- one time.
Needless to say, I never received anything from them regarding a contract or even a packet for the service bundle. I reached out to them as I was receiving no clicks on my website. No clicks, no agreement, I called customer service when I started getting bills. They, as I am sure that most of you know, do not know anything about a "guarantee" and tell me they don't guarantee anything. I spent from June to September emailing my rep, the company, and speaking with various collection agencies, all threatening me, even while I was trying to resolve a simple question. YES, I should not have signed something without reading all of the small print in the Terms and Conditions, but I suppose I didn't expect "Verizon" aka IDEARC to be on the cheat.
At any rate, no clicks registering on my site using Google Analytics, yet they now tell me that there are a handful, I just can't see them on Google Analytics. Also, no responses from the postcards. I asked for verification that they were actually sent out, and they can't show me a list of where they went, but they do show me that they paid the post office a postage fee. I have doubts that what was paid for at the post office represented my 5, 000 piece mailer. I have not paid them as of yet as I have been trying to get resolution to the whole issue. Contacting them is a nightmare, and almost impossible.
I would be interested if anyone else has begun legal proceedings against this company, the sales associates who represent them, and any successes that you are having. I will be reviewing the case with our attorney in the next week as I have documented every call and maintained every email and response from them.
The interesting thing is that now they are hounding me for payment, yet back in June, 3 months after I signed an agreement and began receiving invoices, I called them so that I could verify what I was being billed for matched the contract that I signed and had never rec'd. The other interesting thing as you work with these folks is that at each step of the process, different folks have different pieces of the puzzle. It took me 6 months to get a copy of what I needed to do to make the service bundles active, which I rec'd from my rep after I spoke with some VP's "assistant" at Customer Care. She admitted that I should have received it before. I also found it interesting that the info was dated April 09, while I signed my agreement in March 09.
If you have similar stories or are currently experiencing similar troubles, drop me note. You can't imagine the frustration that this has caused.
Thanks.
-dave.
dave@maxorganization.com |
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