Complaint Rating:

Company information:
Razz Photo
New York
United States
razzphoto.com

This company is a bait and switch if I ever saw one! I ordered a Nikon D80 for the price of $559 on line. It was indicated that a customer service rep . would be in touch with me to confirm my order. The rep called me and verified my order. He then proceeded to ask what type of battery I wanted with this camera? He was trying to sell me a battery for 179.00 and a rapid charger for $169.00. When I told him that I just wanted the $559. package, he stated that I would Void the Nikon warranty. I told him fine, then just cancel my entire order. He replied with "Okay, your marbles are confused". He indicated that I could buy the $559 package but it may come to me smashed! I indicated that he was to cancel my order and I wanted to speak with his supervisor. He stated "why, are you threatening me"? I indicated that his customer service skill were appalling and I immediately wanted his supervisors name, to which he stated "his name is Aneil and he'll be with you in about 15 minutes". I asked for a direct number to his supervisor and he stated "we don't have any kind of special number, you'll just have to wait for as long as it takes". I called my credit card company and had them close my account and reissue me a new number. Don't do business with this company.