Complaint Rating:

Company information:
TicketsMyWay.com
3131 Meade Ave. Ste C
Las Vegas, Nevada
United States
Phone: 888-442-4404
www.Ticketsmyway.com

On 3/28/2008 I ordered four tickets for the Golden State Warriors game, April 12. The website stated "estimate ship date" the next business day and that date advanced to the next day each day I checked instead of actually shipping. My first attempt at contacting customer service to inquire was a failure--I could not reach anyone via phone or their "chat" system. The next day I tried again and spoke with a woman who informed my my order should ship Friday, 4/5/2007. On Monday, 4/7/2007, the web site still said "processing" with an "estimated ship date" of 4/8/2008. I called again and was told by a "Stephanie" she needed to check with the processing department and put me on hold--forever. I gave up and called back. The same person (Stephanie) answered the phone and pretended she didn't know who I was (well, I was on hold a while). She then finally transferred me to a man in the processing department who tells me "I'm on my lunch break for another 10 minutes, may I have your number so I can call you back." To their credit, he did actually call me back! Then he informs me they can not ship the tickets I ordered. If I want to replace them with tickets that are the same level that they now cost more. He offered me two ticket options that he said could be shipped right away, on Tuesday 4/8/2008 at the same cost. Had I purchased either of these two offers when I made my original purchase they would have been less money from other more reputable vendors, such as Stubhub. The "tracking number" I was given showed "not shipped" for two days. Now the tracking number indicates there is a package in transit scheduled to arrive by 4:30 on Thursday 4/10. The alternative was to cancel my order and wait who knows how long (they said it could take up to 60 days) for a refund. It remains to be seen what actually arrives in the FedEx package and if there are tickets are they even any good? I hope so. We are taking our kids to a game 50 miles from home and it would suck to be turned away with bogus tickets.