Complaint Rating:

Company information:
Direct TV
California
United States

In November of 2006 Direct TV was promoting a free Ipod if we signed up. I thought "this is too good to be true", red flag, red flag!!! But being the trusting consumers that we were, we signed up. Several months later we received an off the wall brand portable DVD player, which of course wasn't what we signed up for. I want to point out that we never broke the seal to the box. We contacted Direct TV who in turn had us call the mystery people that are supposed to supply the free Ipod. The first guy told us to keep the DVD player and that they would send out the Ipod, which never came.

So we called again and were told by another person to send the DVD back with the enclosed return shipping label, a letter of explanation, and they would then send us the Ipod. We sent the DVD player back with the seal still intact and still have not received the Ipod. I contacted Direct TV customer service today to recant my "bate & switch" story and she told me there was nothing she could do about that. It is now March 18, 2008 and still no Ipod.

I would love to hear if anyone else has encountered this same problem with Direct TV.

Robert.