Complaint Rating:

Company information:
Priceline
United States

We have been looking for a vacation to Puerto Rico and Priceline.com seemed to have some very good rates. The problem is EVERY time you see the package on there site for the unbelievable rate, and go through the whole process to purchase it will not process the order and take you back to a MUCH higher price!!!

What happens is once you try to pay for it, it acts like it is processing then redirects you back to the same package at a much higher rate. I tried it about 5 times waiting for the low price to come back. My wife tried it several times at work, I tried from different computers and always the same result.

Called priceline to complain and they just acted like they have never heard this before or the package must have got bought. I am looking at it today and there it is the same low price again. Also looking on the web this is a common Bait and Switch Priceline.com uses. William Shatner now is on my crap list.

I took a screen print to see if Priceline would honor there price, and they would not do it.

Basically they show you the good price to bait you, then switch to the real price. What a scam. I finally bought through Orbitz and paid the normal price and has no issues.