Complaint Rating:

Company information:
Eyeglass World
Florida
United States

I phoned the Melbourne, Florida Eyeglass World on Sept 12, 2008. I told the woman who answered the phones that I had printed their "1 Pair of Glasses Only $29" coupon off their website.



I asked her if they had glasses in that price range. She said that there were. I asked if I could come in that afternoon to see them and told her I had my prescription already. She told me to come in anytime and that I didn't need an appointment.



I drove 35 minutes to the Eyeglass World in Melbourne, Florida that afternoon only to find that there were NO eyeglasses in that range!



The salesperson took me to a rack marked "clearance" that was filled with children's frames and told me the $29 frames had to be chosen from this rack but that there weren't any men's frames.



I asked her why the coupon said "any frame under $79" and she replied that the coupon was only good for clearance frames and there weren't any available.



She did tell me that she could sell me more expensive frames from the clearance rack!



I believe this is what is called a bait and switch.



Eyeglass World should be ashamed of themselves, especially since I phoned first and asked their salesperson if the glasses were available. I wasted 70 miles of my fuel and time because of their company's dishonest advertising.