Complaint Rating:

Company information:
Thrifty Car Rental
900 W. Airport Drive
Spokane, Washington
United States
Phone: 509 838-8223

My quote from Thrifty was $261.54 for a one week rental of a mid size car on 10/09/2009. They gave me a bill for $674.62 on 10/16/2009 and I charged it to my AAA Visa card.
I had already talked to my Insurance agent about my rental coverage and said I was completely covered with any rental car and gave the Thrifty desk person my Insurance Card to copy. They insisted that I buy from them additional daily insurance at $177.68 for the week. I was driving 200 miles into Nelson BC which my Insurance agent at home told me was covered.
The car was a 4 door Mazda that could only be described as a sub-compact. I compared it to a Honda Civic which was parked nearby and the Civic was much larger.
I shall try to block payment on my credit card as I believe their practices are predatory.
I have kept all documentation from them and would hope that other consumers are duly warned about Thrifty Car Rental and their deceptive business practices.
I shall go on line and tell my story to as many possible renters as I'm able.