Complaint Rating:

Company information:
Emirates Airlines
Qatar
www.emirates.com

I was traveling from Kolkata to Doha via Dubai on 30th August 2008 by EK 549 & EK 847, and I had a most harrowing experience with Emirates Airlines. After having cleared a 'blue & black' color combination 'shoulder-slung' type sports kit bag for cabin baggage by the 'check-in' counter official, the 'boarding gate' official declined to allow it to be taken in the cabin and so, finally transferred it to the 'booked baggage' section, to be transported in aircraft baggage hold.

However, on arrival at Doha airport, I discovered that the said bag had gone missing somewhere in Kolkata airport or in transit in Dubai airport. On inquiry with the Qatar Aviation Services officials at Doha airport they said that such an event has happened because the 'boarding gate' official had not tagged the baggage properly. They are trying to locate the missing baggage under File Ref : DOHEK51848.

If the same cannot be traced, I demand full monetary compensation claim from Emirates Airlines!