Baer's Furniture

Baers customer service is about the poorest I've encountered for ANY retail store in a very long time. I'm a savy consumer that spends $$$ in my local community for goods and services for my home and my life.

I have now had TWO separate experiences with their poor customer service and totally disconnected sales people and I wish I'd learned my lesson on the first encounter.

#1. Purchased a VERY expensive Kingsdown mattress and motion frames in early 2014. They delivered them with ridiculously high legs which made this 22" mattress and 12" tall frame very high for both my headboard and me! I explained to the installers that the motion frame was supposed to come with shorter legs - confirmed that when I bought the bed from the salesman (who is conveniently no longer there) and the installers said it did seem high. They also did not connect the two separate frames together with the straps that were in the packing - they had no idea what they were for and I didn't know either until the beds wouldn't stay together and kept separating.

Anyway, the installers told me to call customer service and they would get me the correct legs at no charge. I did so and it took weeks for them to finally call back and schedule the swap of the legs. On the appointed day I took off work and waited most of the day for them to show up. When they arrived they had no legs and had no idea what they were there for. My frustration level was maxed out and I simply gave up.

The fancy Kingsdown mattress was of much poorer quality than one I'd purchased years ago, but knowing how pathetic Baer's customer service is there was no way I was even going to try...

#2. In late 2010 I purchased a bedroom suit of furniture (same headboard as #1 above). Now, a mere 4.5 years later the finish on a large "tall boy" chest is flaking off on almost every drawer and a bedside chest is also flaking finish off significantly. Their customer service guy came out almost two weeks after I called them, again I had to take the day off and again they came at the end of the day (very lousy scheduling system with people that just don't care). The man was very nice and was very surprised at the obvious manufacturers defects, called his office, and the guy on the end of the phone said "well, the furniture "is" old, what does he expect?

I have not heard from Baer's customer service yet and doubt I ever will.

DO NOT BUY FROM ANY OF THEIR STORES. THEY ARE VERY POOR MERCHANTS WHO HAVE NO IDEA WHAT GOOD CUSTOMER SERVICE AND QUALITY PRODUCTS ARE ALL ABOUT.